דרושים Sr Product Specialist Endoscopy ב-Boston Scientific ב-Indonesia, Special Capital Region Of Jakarta

About the role:

Core objective of this role is to support the Divisional Manager in achieving the goals and objectives of the Division they represent.

Include:

• Develop further as professional sales rep by acquiring working knowledge and selling techniques. Able to tackle a variety of issues, general knowledge in medical device industry (BSC and competitors).
• Visit customers and/or potential customers of Boston Scientific on a regular and planned basis to promote products and services to achieve monthly, quarterly and yearly sales targets, as agreed with the Manager.
• Manage existing and acquire new customers in the assigned territory under general supervision of the Manager.
• With limited instructions of Manager, plan and develop the market for our existing and new products according with divisional goals and objectives, through execution, while optimize available tools (consignment, etc).
• Provide ongoing technical training and support to customers directly in the operating room.
• Cultivate wide range of business relationships with hospital management, purchasing department and hospital staff.
• Attend meetings, conferences and exhibitions as required to promote Boston Scientific products and services.
• Analyze and report to the Manager and/or others (monthly & year basis) the market and business feedback by using all available support tools.
• To represent Boston Scientific values and integrity.
• Upon request may lead a project team of moderate scope.

Quality System Requirements

• In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
• For those individuals that supervise others, the following statements are applicable:
• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.

Job Requirements:

• Bachelor’s degree in Life Sciences, Biomedical, Business, or a related field.
• 2–3 years of experience in sales, preferably in the medical device, healthcare, or pharmaceutical industry (fresh graduates with strong potential may also be considered).
• Prior exposure to operating room or hospital environment is an advantage.

Channel Partner/Distributor Identification and Onboarding

• CP Identification: Identify channel partners (CP) for Indonesia to expand market reach. CP includes distributors, dealers, sales and commission agents. Develop and manage comprehensive onboarding processes to adequately train and equip new partners.
• CP Onboarding & Contracting: Develop and manage comprehensive onboarding processes. Ensure global CP requirements and database are maintained on time and accurately according to related SOPs. This includes CP onboarding, renewals and termination. Negotiate terms, pricing, and performance targets etc with CP.

Channel Strategy Development

• Define and implement channel strategies aligned with company growth objectives.
• Identify new distribution avenues and evaluate potential new channels.
• Collaborate with CP and regional teams to create strategy to grow and develop the market in Indonesia

Relationship Management

Building and maintaining strong relationships with Channel partners and key personnel to ensure loyalty and maximize sales opportunities by providing ongoing support. Addressing any concerns or issues they may have promptly and effectively.

• Facilitate communication and negotiations between BSC and CP for business and non-business matters include any conflict resolution.
• Coross functional collaboration with internal (Country & Regional) teams, including sales, marketing, Finance, Compliance, and Supply chain for country strategies.

Compliance, Training and Development

• Ensuring that dealerships comply with all relevant laws, regulations, and company policies. This may include monitoring adherence to contractual agreements, conducting audits, and providing guidance on legal and regulatory requirements.
• Providing training and support to channel partners to ensure they understand the companies policies and operational processes. This may involve conducting workshops, seminars, or providing training in person or virtual.
• Elevate Channel Partner’s sales force effectiveness in partnership with respective L&D manager

Reporting analytics & System management

• Implementing and management of DMS (Distributor Management system) to capture and utilize advanced analytics to optimize and pursue business opportunities with local teams and CPs.
• Facilitate audit & monitoring activities involving Channel Partners to ensure data accuracy and compliance of secondary data.
• Gathering and analysis of business information from channel partners including in-hospital sales and inventories.
• Coordinate and help CP work on their forecast to minimize back-orders and service level hits
• Design & implement CPs score card and ranking w.r.t performance, risks and effectiveness

Continuous Improvement

• Stay informed about industry trends, market dynamics, and competitor activities to identify new opportunities and best practices. Proactively seek feedback from distributors and channel partners to identify areas for improvement and implement corrective actions as needed. Work closely with cross-functional teams to streamline processes, optimize resources, and enhance overall efficiency.

Job Requirements

• 8+ years of experience in Medical Device industry or broader Healthcare Industry/FMCG
• MBA / Post graduate degree in any field preferably business management / administration, marketing
• Experience in managing channel Partners.
• Experience in stakeholder management and project management
• Good communication, presentation, and interpersonal skills.
• Results oriented with the ability to work independently and collaboratively in a fast-paced environment.
• Analytical mindset with proficiency in data analysis and reporting tools
• Self-motivated – Motivating and inspiring others
• Flexible, adaptable but focused and persistent
• Open to travel in and outside country

Key Responsibilities

Planning and Analysis:

• Maintain product forecast, including inventory analysis.
• Develop operational product launch strategies – identify product roll-out strategy.
• Franchise/product responsibility for developing competitive strategy and product analysis.
• Assist in providing market potential/analysis in developing market planning documents that encompass strategic planning, marketing plans, etc.
• Understand how product profit/loss is impacted by consignment plans, national contracts, etc.
• Responsible for tracking financial performance of product, analysis of issues and action plan development to achieve revenue objectives.
• Develop and implement pricing strategies that enhance profitability and competitive positioning
• Operate within and assist in the development of the franchise budget (including travel, promotion, advertising, etc.)

Market Development:

• Assist in the development and responsible for the execution of local market strategies; Identify clinical/market trends and suggest new product/marketing opportunities.
• Create and manage Physician training programs, Responsible for the implementation of strategic marketing plans for product areas consistent with the overall franchise goals and Strategic Plan.
• Develop creative approaches to market existing/new products.
• Assist in creating reimbursement strategies

Product / Market Management:

• Be responsible for both consumable and capital equipment
• Be responsible for developing, coordinating and executing training for local sales forcce
• Facilitate Physician to Physician training and selling; Development of downstream sales tools to support sales execution
• Help the local franchises sales force with active field support
• Actively participate in local sales meetings
• Participate in main customer events; Develop and implement launch strategies, including launch package.

Product Development:

• Communicate market needs to regional marketing teams
• Conduct continuous product evaluations and providing feedback to the regional marketing teams; Contribute to prioritization input for new product development

Building and Maintaining Relationships:

• Establish relationships with key thought leaders in the field;
• Identify key Physician champions for franchise;
• Develop support structure and relationship with sales representatives and sales management through responsiveness to their questions, needs and issues;
• Responsible for developing and maintaining regional key opinion registers;
• Assist in coordinating Physician symposiums.

Qualification and Experience

• At least a bachelor’s in business administration, Marketing, or related field.
• Minimum of two years of sales and marketing experience with focus on Medical Devices, Healthcare business or Pharmaceutical.
• IC: Doctors training support, Patient and doctor awareness of disease and procedure
• Good Medical Devices product management experience would be an advantage.
• Strong leadership with results-driven mindset and excellent communication skill.
• Proactive with good interpersonal skills and good problem solving.
• Excellent English proficiency and computer literature.

Job Summary

Provide Quality expertise to support the country business objectives as well as provide guidance to employees to facilitate continuous quality improvement and ensuring compliance with Quality System activities (programs, policies, processes, procedures) to achieve stated objectives.Serve as a Quality representative to improve awareness, visibility, and communication on quality initiatives to support assigned functional, site, and corporate quality goals and priorities.Identifies and assures optimal product and process quality within quality system and regulatory requirements. Understands and applies quality principles to support an effective overall quality system.

Key Responsibilities

• Act as team member in supporting quality disciplines, decisions, and practices.
• Implementing, maintaining and improving the quality system at the sites.
• Apply sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving quality issues.
• Assure the development and execution of streamlined business systems, which effectively identify and resolve quality issues.
• Is responsible for continuous Quality System efficiency and effectiveness and promoting solution-driven behavior.
• Monitors, identifies and reports on key Quality System indicators and takes appropriate action to address areas for improvement.
• Advise management on potential improvements or enhancement to quality systems and processes in the company.
• Understands, interprets, and applies Documentation Control principles and processes to ensure compliance with Corporate, ISO, GDPMD regulations and standards with unyielding integrity.
• Promotes and develops quality awareness in every employee, while helping the site organization towards improved quality performance and ownership as well as customer and regulatory/compliance oriented initiatives.
• Maintains, advises and reports on compliance to Corporate Quality System, International on Local Requirements and Regulations as well as Quality Policies and Procedures to site Management Team and other employees on how to achieve compliance for the aforementioned Quality System elements, as applicable to the site.
• Frequently interacts with and represents the quality function to certain BSC departments like Operations, Regulatory, Sales and others, as key Quality System processes are managed by those areas (e.g. Complaint reporting, Field Action execution, etc) - May also interact with national regulatory authorities.
• In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

Job Requirements

• Bachelor’s Degree in Pharma/science/technical/health related field (e.g., Biology, Nursing, Biomedical sciences).
• At least 5 years’ working experience in Medical device related Quality Assurance.
• Good knowledge in ISO13485 and GDPMD
• Fluency in English required; other language skills are a plus
• A good team player, with strong inter-personal skills
• Manages work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner; provides guidance to peers as necessary regarding proprietary information
• Able to demonstrate good judgment and is self-motivated
• Excellent communication skills, both verbal and written

Key Responsibilities

• Identify and help to appoint channel partners (CP) for Indonesia and other countries assigned in future in collaboration with Country Heads. CP includes distributors, dealers, sales and commission agents.
• Serve as an interface between BSC and the CP on matters including quotas, business review, contract, quality training, compliance training and other support activities.
• Facilitate communication and negotiations between BSC and CP for business and non-business matters.
• Implementing and management of DMS (Distributor Management system) to capture and utilize advanced analytics to optimize and pursue business opportunities with local teams and CPs.
• Partner with local marketing team to deliver relevant marketing content to CP’s sales team via Distributor Management System.
• Facilitate audit & monitoring activities involving Channel Partners to ensure data accuracy and compliance of secondary data.
• Elevate Channel Partner’s sales rep’s performance in partnership with responsible L&D manager
• Gathering and analysis of business information from channel partners including in-hospital sales and inventories.
• Partner with local teams, marketing and finance for pricing strategy
• Ensure global CP requirements and database are maintained on time and accurately according to related SOPs. This include CP onboarding, renewals and termination.
• Negotiate key contractual terms with CP while sustaining strong relationships.
• Plan for regular trainings to channel partners on Quality, code of conduct and compliance to all the mandatory trainings
• Collaborate with CP and regional channel management team to create strategy to grow and develop the market in Indonesia
• Coordinate and help CP work on their forecast to minimize backorders and service level hits
• Provide monthly report to management on CPs performance, risks and proposals
• Collaborate with regional channel management to develop and measure KPIs for CPs

Qualifications & Experience

• At least 5 years of working experiences in sales operation or channel management roles in Multi-national companies, of which more than 2 years of working experiences in channel management
• Bachelor or Master Degree in any discipline
• Strong presentation skills
• Strong negotiation skills
• Strong communications skills
• Analytical skills
• Conflict management
• Strong business acumen

Key Responsibilities

Planning and Analysis:

• Maintain product forecast, including inventory analysis.
• Develop operational product launch strategies – identify product roll-out strategy.
• Franchise/product responsibility for developing competitive strategy and product analysis.
• Assist in providing market potential/analysis in developing market planning documents that encompass strategic planning, marketing plans, etc.
• Understand how product profit/loss is impacted by consignment plans, national contracts, etc.
• Responsible for tracking financial performance of product, analysis of issues and action plan development to achieve revenue objectives.
• Develop and implement pricing strategies that enhance profitability and competitive positioning
• Operate within and assist in the development of the franchise budget (including travel, promotion, advertising, etc.)

Market Development:

• Assist in the development and responsible for the execution of local market strategies; Identify clinical/market trends and suggest new product/marketing opportunities.
• Create and manage Physician training programs, Responsible for the implementation of strategic marketing plans for product areas consistent with the overall franchise goals and Strategic Plan.
• Develop creative approaches to market existing/new products.
• Assist in creating reimbursement strategies

Product / Market Management:

• Be responsible for both consumable and capital equipment
• Be responsible for developing, coordinating and executing training for local sales forcce
• Facilitate Physician to Physician training and selling; Development of downstream sales tools to support sales execution
• Help the local franchises sales force with active field support
• Actively participate in local sales meetings
• Participate in main customer events; Develop and implement launch strategies, including launch package.

Product Development:

• Communicate market needs to regional marketing teams
• Conduct continuous product evaluations and providing feedback to the regional marketing teams; Contribute to prioritization input for new product development

Building and Maintaining Relationships:

• Establish relationships with key thought leaders in the field;
• Identify key Physician champions for franchise;
• Develop support structure and relationship with sales representatives and sales management through responsiveness to their questions, needs and issues;
• Responsible for developing and maintaining regional key opinion registers;
• Assist in coordinating Physician symposiums.

Qualification and Experience

• At least a bachelor’s in business administration, Marketing, or related field.
• Minimum of two years of sales and marketing experience with focus on Medical Devices, Healthcare business or Pharmaceutical.
• PI: Doctors training support, Patient and doctor awareness of disease and procedure
• Uro: Patient and doctors awareness on procedure
• Good Medical Devices product management experience would be an advantage.
• Strong leadership with results-driven mindset and excellent communication skill.
• Proactive with good interpersonal skills and good problem solving.
• Excellent English proficiency and computer literature.