Purpose Statement

This is a customer-oriented role, responsible for regional technical support to all capital equipment within Boston Scientific portfolio, reporting to his/her supervisor. He/she is the subject matter expert in the products assigned to him/her and technical solutions to BSC service network. He/she provides onsite support as required &/or remote technical support from the local BSC office. This role may provide opportunities to participate/ or be part of APAC Technical Assistance Center (TAC).

Key Responsibilities

• Provide technical support to internal and external customers with all BSC's Capital Equipment and third-party capital equipment distributed by BSC.
• Perform service activities such as the maintenance, field action (repair at the hospitals), recalibration (routine maintenance or preventive maintenance), upgrade, and repair all BSC's Capital Equipment and accessories in-house and in the field.
• Operates programmable AC auto-tests, samplers, real-time oscilloscopes, pulse generators, meters, power supplies and special AC (alternate current) test fixtures.
• Reporting all service activities in approved Service Management Systems and meeting key performance indicators.
• Responsible for monitoring, organizing and maintaining personal trunk stock, tools & test measurement equipment and spare parts.
• Responsible for customer satisfaction with BSC equipment’s performance and services.
• Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific.
• Analyze and assess product operation and make recommendations for optimal device management.
• Collaborate with relevant functions for content management of knowledge platform.
• Key stakeholders: Capital Equipment Manufacturing, Repair Operations, Manufacturing Engineering and any other internal customers as required.
• Travel frequency: Daily Field works including but not limited to routine maintenance checkup or repair works at local hospitals when required.

Quality System Required:

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Requirements:

• 2 years or above relevant experience being a Field Service Engineer
• Bachelor's degree in Engineering or related disciplines
• Good communication skills. Good in English and Mandarin is a must
• Technical skill required
• Self initiate with minimal supervision
• Accountability and time management skills
• Detailed mind and logical thinking skills

Job Scope and Leveling Guidelines:

• Requires expanded conceptual and technical and/or functional knowledge in own job function
• Broadens capabilities in applying concepts in job function

• Demonstrates working knowledge of business and industry practices and company processes to accomplish own work

• No supervisory responsibility; accountable for own contributions and meeting objectives

• Use and exercise judgment to solve problems in straightforward situations and determine appropriate action/solutions.
• Works under general direction from more senior level roles/manager

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

• Explains information of limited complexity to others in straightforward situations
• Organizes, presents and explains data/ information, primarily to internal audiences

Key Responsibilities

• Identify key accounts, health care professionals, and business issues that have the greatest effect on use of company products by meeting with existing and potential customers. Classify their clinical needs, goals, and constraints related to patient care. Determine where our therapies can assist in providing a comprehensive healthcare solution
• Identify key referral networks for the WATCHMAN therapy, mapping the patient pathway and prioritize the most impactful one among Electrophysiologists, Gastroenterologists, Nephrologists, Neurologist, Interventional Cardiologists etc. up to Primary Care Physicians
• Ensures increasing numbers of patient treatment and clinical success through the education and training of stakeholders involved in patient identification and referral
• Develop and enhance these relationships through therapy awareness activities, routine customer visits, product demonstrations, educational programs, procedural observation, trade show participation and problem resolution
• Develop and continually enhance relationships with administrative hospital personnel (e.g. casual conversation, meetings, participation in conferences) to gain knowledge on unique hospital business dynamics and to identify key decision makers
• Educate physicians and AHPs on the merits and proper clinical usage of company products by giving presentations and demonstrations
• Develops action plans (i.e. weekly, quarterly, monthly) by analyzing quarterly and monthly sales figures and reports identifying the needs of particular accounts and discussing issues with Regional Sales Manager and Account Manager / Clinical Sales Rep to help the organization achieve its annual sales goals
• Meets with existing and potential referring networks by traveling (in an automobile or airplane) to identify their needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals
• Works in close cooperation with the sales teams in developing and maintaining working relationships with the stakeholders in the target accounts

Quality Systems Requirements

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

Your Background

• Required 2 to 4 years proven experience in sales management, in Pharma industry
• Experience in EMEA roles and knowledge about the country healthcare systems where is operating (ie. Germany, France, UK, Italy, Spain)
• Additional experience in MedTech industry in Sales, Business Development or Market Access / Health Economics roles is welcome

• Requires in-depth conceptual, practical and technical and/or functional knowledge of principles and theories in own job function and general understanding of related job functions
• Has experience in applying this knowledge in a variety of situations to accomplish work

Business Experience

• Applies understanding of key business drivers in the context of the organization's industry and how closely related teams integrate with others to accomplish their objectives and drive efficiencies

Leadership

• Supports team members by setting an example, coaching and providing feedback and guidance
• May lead small projects or project steps with manageable risks and resource requirements

Problem Solving

• Solves a range of problems of varying scope and complexity, generally applying existing solutions, while exercising autonomy to propose alternatives understanding their impact on the business or apply judgment based on experience to develop new solutions
• Works independently guided by company policies, guidelines and procedures, receiving guidance on complex and unprecedented problems

Impact

YOUR BENEFITS

• Start: At our "Welcome Day" you get the chance to get to know your new colleagues better
• Impact: You contribute to improving people’s lives
• Flexibility: You work 100% remotly and manage your own working hours
• Development & Growth: We make it happen trough mentoring, training, and continuous feedback
• Diversity & Equity: Lived reality with the option to participate in various ERGs which target several diversity groups
• Company Car: With our company car you keep rolling - professionally as well as privately
• Together successful: AS ONE we achieve success, promote strengths, and master challenges

New Cardio Graduate Foundation Training Program

Successful candidates will be offered a 12 month fixed term contract, where they will learn and expand experiences in the New Cardio field from our trained Sales and Support Representatives in a live environment. This will give you a first-hand insight into the commercial world of Healthcare outside of a University setting. You will develop many competences while preforming in a professional work situation.

This role will be based aroundand will require daily travel throughout the region.

Key Responsibilities:

• Participate in learning and training events to develop product knowledge, clinical and commercial skills.
• Become certified as a subject matter expert on a designated franchise product area.
• Accompany a Field Coach to learn about working in a clinical setting
• Interact with Healthcare professionals and patients in clinical interventions
• Plan and deliver daily interventions with clinicians
• Educate clinicians on a product franchise
• Commercially promote a product franchise
• Contributes to the preparation and production of presentations and reports by using word processing, spreadsheets, and other computer programs.
• Conducts her/himself as a regular full-time member of the staff by accepting and adhering to BSC's rules and regulations and by engaging in professional and personable conduct at all times with staff and customers. The Graduate is also obligated to comply with any confidentiality and professional policies established by Boston Scientific.

Profile Requirements:

• Be a recent Bachelors or Masters graduate (2024/2025) with a Biomedical, Scientific Degree or Nursing qualification covering elements of the Heart/Cardio etc.
• Be fluent in English and German (C1)
• Have planning, time management, strong communication and presentation skills.
• Have completed a placement within a clinical, hospital or similar setting.
• Be computer/technically savvy.
• Have a desire to learn, be coached and develop within a commercial setting.
• Be willing to travel across the Germany or Europe and be away for up to a week at a time.
• Hold a current driving license

We will be running a recruitment process that will include a telephone interview and then if selected a virtual Assessment interview.

If you’re looking to move into the Medical Device Industry after finishing University, then apply for our New Cardio Graduate Training Program today.