דרושים Hr Service Delivery Support Team Lead Heredia ב-Boston Scientific ב-El Salvador, Lourdes

Recruiter:Melissa Barquero Sandi

Hybrid Roles:

You're Responsibilities include:

• Meeting Reconciliation & Reporting
• Manage post-meeting reconciliation activities, ensuring accurate recording of minutes, action items, and follow-ups.
• Track completion of deliverables and ensure alignment with project or departmental goals.
• Develop and maintain reporting templates, dashboards, and summaries for leadership review.
• Coordinate with cross-functional teams to ensure all meeting outputs are integrated into ongoing workflows.

• Team Leadership & Performance Management
• Supervise day-to-day activities of assigned staff, including scheduling, workload balancing, and performance monitoring.
• Conduct regular one-on-one meetings, performance reviews, and training sessions to support professional growth.
• Foster a collaborative and inclusive environment that encourages accountability and innovation.

• Operational Excellence
• Streamline meeting and reconciliation processes for efficiency and accuracy.
• Identify and implement process improvements to enhance team productivity and communication.
• Ensure compliance with company standards, documentation practices, and data integrity requirements.

What We’re Looking For:

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• English Level desired: Advanced.
• Experience: 5 years of relevant experience, of which 2+ years include supervisory responsibilities, preferably in an operational or administrative setting.
• Strong organizational, analytical, and communication skills.
• Proficiency in Microsoft Office Suite and collaboration tools (e.g., Teams, SharePoint, Excel).
• Demonstrated ability to manage multiple priorities and lead a diverse team effectively.

Core Competencies

• Leadership & Coaching.
• Strategic Organization.
• Attention to Detail.
• Process Improvement.
• Cross-Functional Collaboration.
• Results Orientation.

Costa Rica-Heredia

Hybrid Roles:

Responsibilities:

• Promotes and supports the principles and standards of Enterprise Architecture.
• Adheres to documented architectural processes and procedures.
• Recognizes architectural problem areas and determine ways to effectively resolve them.
• Develops solutions to technical problems by challenging traditional technical assumptions.
• Guides technology investment decisions based on analysis and evaluation to drive targeted business outcomes while ensuring nonfunctional requirements are met.
• Applies multiple technical solutions to enable future-state business capabilities that drive targeted business outcomes.
• Identifies innovative uses of Information Systems to provide a competitive advantage for BSC.
• Architecturally consults and supports regional or divisional projects and initiatives.
• Implements recommended architecture changes throughout area of responsibility.

Minimum Requirements

• Bachelor’s degree required, with work in an architecture field preferred
• 4+ years of experience of delivering value in architecture roles, ideally at organizations with complex matrixed structures and functions
• 6+ years of experience building and deploying platforms or solutions in support of business strategies and objectives
• Strategic Thinker – Can see what the business needs and anticipate what’s next, matching this vision to technology investments today.
• Business Acumen – ability to understand the needs of the business, translating them into investment decisions
• Communication – Provides rationale and engages customers. Adept at creating and visualizing a technology strategy
• Influence – Able to gain buy-in from HR leaders and stakeholders in support of the strategic direction
• Collaboration – At ease working across a global matrix organization, effective at developing close working partnerships. Enjoys working closely with a team.
• Technology Expert – Deep experience with HCM/HR systems. Knowledge of the technology industry. BSC uses Success Factors as its HCM so experience in this software is a distinct advantage. Experience using AI, machine learning and other emerging technologies is also an advantage.
• Demonstrated ability to network externally and stay abreast of industry trends and technology advancements within the HR arena
• Experience and subject matter expertise with SuccessFactors and its data structure is strongly preferred
• SUMMIT YOUR RESUME IN ENGLISH

Costa Rica-Heredia

Hybrid Roles:

Your responsibilities include

• Provides support for biocompatibility processes initiated by department management and ensure biocompatibility and toxicology related information and data are accurate, reliable, and support business objectives as consistent with Global Preclinical objectives and Quality Management System requirements.
• Demonstrates a primary commitment to patient safety and product quality.
• Provides input on the regulatory requirements related to medical device submissions. on procedures, techniques, concepts and approaches used at divisional levels for biocompatibility and toxicology programs
• Serves as a resource for biocompatibility and toxicology information for medical devices and pharmaceutical materials, which may include issues related to materials of animal origin, colorant additives, exposure assessments of chemicals, and other chemical toxicities as assigned.
• Communicates with internal customers on biocompatibility and toxicology issues and supports problem solving and resolution related to chemical risk assessments and biocompatibility assessments as assigned.
• Provides input on biocompatibility, chemistry and toxicology testing related to new investigational and strategic device development programs during Technology and Product development programs (TDP/PDP)
• Participates in a Biocompatibility Training Program for all functional groups of device development teams based on standards and regulatory requirements.

What We are Looking for

• Academical Degree: BS, MS in chemistry, biochemistry, biology, biomedical engineering, toxicology, Biotechnology or a related field
• English Level required: B2+:(80-89%), excellent written and verbal communication skills.
• Professional with 2+ years of experience, and understanding and application of principle, theories, and concepts in the Biocompatibility of medical devices , experience with ISO 10993 preferred, Results and detail-oriented, and able to multi-task while working against aggressive timelines , Comfortable in a dynamic environment and able to work independently as well as on teams.
• 1 year medical device biocompatibility experience preferable
• Desirable Knowledge:Experience working with regulated authorities.
• Knowledge of ISO 10993 and advantage
• Please submit Resume in English

Costa Rica-Heredia

Hybrid Roles:

About the role:

Leads the operations of the global IT service desk while managing the strategic transformation of services through the adoption of AI and automation technologies. This role ensures effective day-to-day service delivery, drives continuous improvement, and fosters a culture of innovation aligned with enterprise IT goals.

Responsibilities:

• Lead and coach service desk agents, fostering teamwork, professional growth, and a strong service culture.
• Ensure high-quality support by monitoring performance, meeting SLAs, and improving customer satisfaction.
• Coordinate the introduction of AI tools, ensuring smooth integration with traditional operations.
• Manage operations with a project management approach: plan, track progress, mitigate risks, and communicate with stakeholders.
• Drive change management efforts, ensuring agents are supported, trained, and engaged during the transformation.
• Serve as a key contact for IT leadership and business partners, providing updates on progress and opportunities.

Minimum Requirements

• Bachelor’s degree in computer science or related field.
• 5+ years in Service Desk leadership or IT support management.
• Strong leadership, coaching, and communication skills.
• Experience with ITIL practices, service desk tools (e.g., ServiceNow), and KPI/SLA management.
• Familiarity with AI, automation, or digital transformation is a plus.
• English advanced (B2+)

Costa Rica-Heredia

Hybrid Roles:

Key responsibilities:

• Provide HR guidance/support in the areas of: policy and process interpretation, employee relations, employee engagement, change management and process improvement, competency development, talent management, and employment law compliance.

• Coaches and consults with employees and people managers on performance management, development, morale, employee relations and organization effectiveness, helping to determine root causes and recommending appropriate next steps.

• Provides expertise, guidance and direction to client group(s) to ensure consistent, equal and fair treatment of all employees. Consults with managers to ensure the consistent application of and adherence to company policies and procedures.

• Provides support and communication regarding the utilization of performance management tools & processes and compensation & rewards programs.

• Demonstrates a continuous improvement mindset. Executes change processes, policies and programs to improve business effectiveness.

• Establishes and cultivates internal relationships with key stake holders such as HR Centers of Excellence, HR Business Partners and/or broader HR Operations to drive consistencies and execute on initiatives to support the business.

• Ensure HR services are delivered in compliance with corporate policies and procedures and applicable laws.

Key functional competencies:

• Consulting - influences customers’ decisions and sets strategic direction within their area of expertise
• Customer Experience Management - develops effective relationships with customers and strives to improve outcomes, processes, or measurements.
• Delivery Excellence - understands customer needs and partners and coaches’ customers on what and how to apply the correct solution
• Operational & Process Excellence - takes an end –to- end process view across the enterprise and initiates actions to improve existing conditions and/or processes
• Solution Design - uses an iterative and innovative approach to identify needs, solve complex problems, and design/deliver solutions

Minimum Qualifications:

• Bachelor’s Degree in human resources, Business Administration or related field
• Minimum of 5 years of HR Generalist or equivalent experience with Commercial or Global organizations
• Sound judgment and problem-solving skills
• Customer-focused attitude, with a high level of professionalism and discretion
• Excellent communication skills
• Portuguese is a Plus
• Advance English Level
• Please submit resume in English

Preferred Qualifications:

• Experience working in a shared services HR service delivery model

Costa Rica-Heredia

Hybrid Roles:

About the role:

Provide administrative support to the Talent Acquisition department in the internship program.

Your responsibilities include:

• Performing general administrative tasks, tracking internship program metrics, assisting in webinars, and maintaining the database.
• Managing and assigning tickets.
• Providing support in the intern selection process.

What We’re Looking For:

• Active enrollment and completion of at least 70% of the coursework in a Bachelor's or Licentiate degree in Business Administration with an emphasis in Human Resources.
• English fluency level of 60%.
• Advanced knowledge of Microsoft Office.
• Availability to do the internship in a hybrid format and travel to America Free Zone on the days when it is necessary to go to the facilities.

Duration and Weekly Hours:

• 30 – 32 hours per week.
• Minimum duration of 6 months, extendable to 12 months.

Costa Rica-Heredia

Your responsibilities include:

• Evaluates present programs through research, surveys, and analysis of trends and/or vendor management to evaluate competitive position as it relates to the company's strategy.
• Influence CoEs with process improvements and triaging of HR escalations.
• Advise, educate and coach Human Resources and management on HR Processes and and systems.
• Represent HR Operations and/or serve as project manager on specified initiatives.
• Review existing and proposed requirements for HR Processes and recommend appropriate course of action.
• Responds to and resolves a variety of escalated HR Operations issues.
• May be responsible for various HR administration and support.
• In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
• For those individuals that supervise others, the following statements are applicable:
• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

What we are Looking For:

• Bachelor's degree or above in Administration of Human Resources or related field
• 6-8 years of experience
• Desire Experience in the Medical Device Industry
• C1+ English Level
• Networking/ Relationship Building: in the role you will work with several stakeholders in different HR areas and will be critical to move towards solving problems.
• Analysis/Problem Solving: evaluate solutions through analysis of information available will be crucial to timely make decisions.
• Experience with HR Information Systems (HRIS) , preferably SAP SuccessFactors.
• Demonstrated experience leveraging an ATS , such as Eightfold, to optimize the hiring process and improve time-to-hire.
• Demonstrated ability to identify and automate manual HR tasks to improve efficiency.
• Please submit Resume English
• Abilty to prioritize.
• Experience in process documentation.