דרושים Sustainability Data Analyst ב-Boston Scientific ב-קוסטה ריקה

Costa Rica-Coyol

Hybrid Roles:

About the role

Responsible for designing, developing, and maintaining data engineering and analytical solutions that are easy to consume.

Job responsibilities include:

• Design, build, and deploy reports utilizing Power BI tool
• Develops or modifies data models, ETL processes, and BI tool solutions (SSIS, Python, GitLab).
• Building required infrastructure for optimal extraction, transformation and loading of data from various data sources using AWS and SQL technologies.
• Develop and improve the current data architecture, emphasizing data security, data quality and timeliness, scalability, and extensibility
• Proactively recommends requirements and/or process improvements, automation opportunities and best practices
• Partners with business product owners to set and align business priorities
• Responsible for validating that the delivered product meets the strategic business objectives through activities such as demos, etc.
• Provide support on issues before, during, and after deployment
• Interacts with the business areas and production units to understand all data requirements to develop business insights and translates them into data structures and data model requirements to TEC Ops team

Minimum Requirements:

• Bachelor’s degree or above in computer science or related field.
• 2+ years Data Engineering experience
• Well-versed in Agile Scrum
• Excellent interpersonal skills with the ability to present solutions to business partners
• Medium to Advance English Level
• Please submit Resume in English

Preferred Qualifications:

• Experience working with Power BI and python preferred
• Experience with GitLab is a plus

Costa Rica-Heredia

Hybrid Roles:

Job About the role:

Key Responsibilities:

• Process Analysis and Improvement: Analyze current credit operations and collection processes to identify areas for improvement. Develop and implement process enhancements to optimize efficiency and effectiveness.
• Data Analysis: Collect, analyze, and interpret data to support decision-making and process improvement initiatives. Provide insights and recommendations based on data analysis.
• Stakeholder Collaboration: Work closely with stakeholders, including finance, sales, customer service, and IT teams, to understand their needs and ensure process changes align with business objectives.
• Documentation: Create and maintain detailed process documentation, including process maps, standard operating procedures (SOPs), and training materials.
• Project Management: Lead and participate in projects related to credit operations and collections. Ensure projects are completed on time, within scope, and within budget.
• Performance Monitoring: Develop and monitor key performance indicators (KPIs) to track the effectiveness of process improvements. Provide regular reports to management on process performance.
• Compliance and Risk Management: Ensure that credit operations and collection processes comply with relevant regulations and internal policies. Identify and mitigate risks associated with process changes.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• Experience: Minimum of 5 years of experience in process analysis, credit operations, collections, or a related field.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
• Experience with process mapping and documentation tools (e.g., Visio).
• Project management skills and experience.
• Knowledge of credit operations and collections best practices.
• Certifications: Relevant certifications (e.g., Certified Business Analysis Professional (CBAP), Project Management Professional (PMP)) are a plus.

Hybrid Roles:

Your Responsibilities Includes:

Develop collection strategies for an account portfolio of moderate complexity assigned based on experience and ability of individual.

Monitor collections and carry out assignments with guidance from senior peers and manager. Utilize the Get Paid collection tool to input collection notes from client contacts and document disputed items, and take the initiative to raise problems.

Ensure all outstanding items within the assigned portfolio have been identified, encourage cash collection using skillful persuasion, and handle situations tactfully by accomplishing collection goals while maintaining customer relationships.

• Support the Customer to Cash Management team by escalating potential risks and/or areas of concern and making a recommendation for resolution.
• Collaborate with internal teams in customer service, contracts, sales, and divisional leads to escalate issues and advise on the account group’s payment status.
• Monitor a daily queue of orders being held for credit review before release for shipment and participate in evening release coverage as required.
• Monitor daily queue in ticketing tool to satisfy customer inquiry as needed in addition to participating in rotating coverage which may encompass evening hours.
• Adhere to all financial policies/controls and promote high corporate responsibility.
• Support less experienced peers and make recommendations that will aide them in cash collection processes
• Achieve established KPI targets

Required Qualifications:

• Bachelor’s degree and/or a minimum of 2-3 years related experience in Collections.
• Intermediate experience in MS Excel.
• Strong written and verbal communication skills. Ability to interact with external and internal customers in a professional manner.
• Possess strong financial acumen, analysis, and critical thinking in decision making and recognize the financial impact of those decisions.
• Ability to recognize high risk situations which need to be escalated and make recommendations for resolution
• Drive and seek opportunities for continuous improvement and participate in projects as needed.
• Demonstrate a high standard of integrity with internal and external customers.
• Operate with a global oriented mindset – participate collaboratively as a team to achieve performance metrics

Preferred Qualifications:

• Collections experience in the healthcare/medical device industries with knowledge of hospital systems.
• SAP, Service Cloud, BillTrust and/or GetPaid experience.
• Experience working with Global organizations.
• Intermediate analytical skills and ability to identify root cause
• Basic Process Improvement experience

Hybrid Roles:

Your Responsibilities Includes:

Develop collection strategies for an account portfolio of limited complexity assigned based on experience and ability of individual.

Monitor collections and carry out assignments with support of more senior peers and manager. Utilize the Get Paid collection tool to input collection notes from client contacts and document disputed items, and take the initiative to raise problems.

• Ensure all outstanding items within the assigned portfolio have been identified, encourage cash collection using skillful persuasion, and handle situations tactfully by accomplishing collection goals while maintaining customer relationships.
• Support the Customer to Cash Management team by escalating potential risks and/or areas of concern.
• Collaborate with internal teams in customer service, contracts, sales, and divisional leads to escalate issues and advise on the account group’s payment status.
• Monitor a daily queue of orders being held for credit review before release for shipment and participate in evening release coverage as required.
• Monitor daily queue in ticketing tool to satisfy customer inquiry as needed in addition to participating in rotating coverage which may encompass evening hours.
• Adhere to all financial policies/controls and promote high corporate responsibility.
• Achieve established KPI targets

Required Qualifications:

• Bachelor’s degree and/or a minimum of 1-2 years related experience in Collections.
• Practical experience in MS Excel.
• Strong written and verbal communication skills.
• Ability to interact with external and internal customers in a professional manner.
• Possess financial acumen, analysis, and critical thinking in decision making and recognize the financial impact of those decisions.
• Ability to recognize high risk situations which need to be escalated
• Drive and seek opportunities for continuous improvement.
• Demonstrate a high standard of integrity with internal and external customers.
• Operate with a global oriented mindset – participate collaboratively as a team to achieve performance metrics

Preferred Qualifications:

• Collections experience in the healthcare/medical device industries with knowledge of hospital systems.
• SAP, Service Cloud, BillTrust and/or GetPaid experience.
• Experience working with Global organizations.
• Basic analytical skills and ability to identify root cause

Hybrid Roles:

About This Role:

As a part of the Global Systems & Processes team, the Sr Product Analyst will maintain and enhance global systems and processes to support quality goals and priorities for the Post Market Quality organization. This role is responsible for developing, establishing, and maintaining quality methodologies, systems, and practices to meet BSC, customer, and regulatory requirements. This individual will partner with stakeholders to recommend, design, and implement functional and technical process and system improvements, while enabling solutions that deliver valued business outcomes for Boston Scientific.

Your Responsibilities will Include:

• Partnering with an IT development team to support the launch and implementation of new system functionality; solicit business requirements, create user stories, and facilitate User Acceptance Testing (UAT)
• Performing qualitative and quantitative data analysis, opportunity assessments, and product experiments
• Analyzing and prioritizing requirements as a part of the overall Product Backlog
• Creating and publishing resources and information for the Post Market Quality organization
• Communicating process changes to users; developing and delivering user training and awareness sessions, as well as other global communications
• Providing support for the Post Market Quality organization to ensure defined quality goals and objectives are met
• Leading and participating in large-scale cross-functional, high-impact projects

Required Qualifications

• Bachelor's degree in any discipline with at least 6 years related work experience
• English Level: B2+: 80-89%
• Medical device quality experience
• Experience with system management, process analysis and development
• Experience with change management
• Proficient with Microsoft Office Suite and SharePoint
• Ability to travel globally, up to 15%

Preferred Qualifications

Note:Work samples will be requested as a part of the hiring process for this role.

• Ability to communicate effectively with individuals on all levels (written and verbally)
• Strong technical acumen with ability to collect, analyze and interpret business information and translate business needs into technical solutions
• Ability to work in a self-directed, fast-paced environment and complete work without significant guidance
• Strong problem-solving capabilities, high sense of urgency, and commitment to execution
• Ability to remain flexible and adaptable to changing needs and priorities
• Experience with Product Teams, Agile Scrum and Kanban methodologies
• Experience with Jira, Salesforce, Power BI or Tableau, SharePoint, Adobe Premiere, and/or Digital Adoption (Whatfix) software

Costa Rica-Heredia

Hybrid Roles:

About the role:

The Payroll Systems Operations Analyst ensures the smooth operation and optimization of payroll systems by analyzing processes, troubleshooting issues, and implementing improvements for enhanced efficiency and accuracy. Working independently, the senior analyst applies advanced payroll principles and knowledge to adhere to standard operating procedures and local legal requirements. This role also involves managing payroll efficiency and accuracy initiatives, as well as developing, managing, and implementing ongoing process improvement and standardization initiatives.

Your Responsibilities Include:

System Management:

• Supports the operation and maintenance of payroll systems.
• Ensure data integrity and accuracy within payroll systems.
• Administer system configurations and updates.

Process Analysis:

• Analyze payroll processes to identify areas for improvement.
• Develop and implement strategies to optimize payroll operations.
• Collaborate with cross-functional teams to streamline processes.

Troubleshooting and Support:

• Identify and resolve system issues and errors.
• Provide technical support to payroll staff and other stakeholders.
• Liaise with IT and software vendors to address system-related concerns.

Reporting and Documentation:

• Generate and analyze payroll reports to ensure compliance and accuracy.
• Document system procedures and best practices.
• Maintain comprehensive records of system changes and updates.

Compliance and Security:

• Ensure payroll systems comply with relevant regulations and standards.
• Implement security measures to protect sensitive payroll data.
• Stay updated on industry trends and regulatory changes.

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

What we're looking for:

• Bachelor’s degree in information systems, Business Administration, or related field
• 3 years of experience in payroll systems experience
• English Level: C1
• Proficiency in payroll software systems.
• Strong analytical skills and attention to detail.
• Proficiency in SAP/ECP, SuccessFactors.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational and time management skills.
• Proactive approach to problem-solving and process improvement.
• Ability to handle confidential information with integrity.

Desirable requirements:

• Knowledge of the Portuguese language

Work Environment

The work environment is hybrid 3 days a week in Heredia.

Please submit Resume in English

India-Haryana, Gurgaon

We are seeking a skilled GenAI Technical Lead to drive the implementation and optimization of AI solutions based on Agentforce and python, integrating AI-driven capabilities to enhance customer and agent experiences. This role requires expertise in Salesforce development, architecture, and AI technologies to lead strategic initiatives and ensure seamless system performance. You will be responsible for driving AI adoption for our commercial users.

Key Responsibilities:

• Design, develop, and implement Salesforce Agentforce solutions with best practices and scalability.
• Integrate Einstein AI, python based GenAI solutions, chatbots, and predictive analytics to enhance automation and decision-making.
• Collaborate with business stakeholders and cross-functional teams to define roadmaps and technical solutions.
• Develop and maintain Apex, LWC, Visualforce, SOQL, GraphQL and REST/SOAP integrations.
• Optimize Agentforce flows, automations, and knowledge management for enhanced productivity.
• Lead a team of Salesforce developers, admins, and AI specialists.
• Should be able to quickly develop POC project(s) or develop prototype.
• Evaluate the performance of generative Al models & solutions and make necessary adjustments to improve the performance.
• Ensure data security, compliance, and governance.
• Monitor system performance and implement improvements.
• Stay updated with Salesforce and AI trends.

Minimum Qualifications:

• 7 to 11 years of Salesforce development/architecture experience, focusing on Agentforce, Sales Cloud, Service Cloud, and AI-driven capabilities with the background of Btech.
• Experience with Salesforce AI tools like Einstein Analytics and Bots.
• Expertise in Apex, LWC, SOQL, REST/SOAP APIs, and integration patterns.
• Strong understanding of Salesforce data modeling, security, and governance.
• Experience with CI/CD, DevOps tools, Git, and Salesforce CLI.
• Salesforce certifications (Platform Developer 1 and 2, JavaScript Developer 1, Integrations Architect, AI Associate/Specialist, Sales Cloud Consultant, Service Cloud Consultant) preferred.
• Proficiency in programming languages such as Python, R & JAVA.
• Good understanding of Agentic AI and RAG (Retrieval Augmented Generation)
• Familiarity with popular Python AI frameworks and tools (e.g., LangChain, LlamaIndex).

Good to have -

• Strong knowledge of AI technologies, including machine learning, natural language processing, computer vision, etc.
• Hands on experience in architecture, design, implementation, and/or support of modern Data & AI solutions, experience of working with different LLM providers.
• Excellent problem-solving, communication, and leadership skills.
• Experience with Agile/Scrum methodologies.
• Excellent Presentation skills