Boston Scientific Credit/Collection Analyst III 

Costa Rica 

972171253

Hybrid Roles:

Your Responsibilities Includes:

Develop collection strategies for an account portfolio of moderate complexity assigned based on experience and ability of individual.

Monitor collections and carry out assignments with guidance from senior peers and manager. Utilize the Get Paid collection tool to input collection notes from client contacts and document disputed items, and take the initiative to raise problems.

Ensure all outstanding items within the assigned portfolio have been identified, encourage cash collection using skillful persuasion, and handle situations tactfully by accomplishing collection goals while maintaining customer relationships.

• Support the Customer to Cash Management team by escalating potential risks and/or areas of concern and making a recommendation for resolution.
• Collaborate with internal teams in customer service, contracts, sales, and divisional leads to escalate issues and advise on the account group’s payment status.
• Monitor a daily queue of orders being held for credit review before release for shipment and participate in evening release coverage as required.
• Monitor daily queue in ticketing tool to satisfy customer inquiry as needed in addition to participating in rotating coverage which may encompass evening hours.
• Adhere to all financial policies/controls and promote high corporate responsibility.
• Support less experienced peers and make recommendations that will aide them in cash collection processes
• Achieve established KPI targets

Required Qualifications:

• Bachelor’s degree and/or a minimum of 2-3 years related experience in Collections.
• Intermediate experience in MS Excel.
• Strong written and verbal communication skills. Ability to interact with external and internal customers in a professional manner.
• Possess strong financial acumen, analysis, and critical thinking in decision making and recognize the financial impact of those decisions.
• Ability to recognize high risk situations which need to be escalated and make recommendations for resolution
• Drive and seek opportunities for continuous improvement and participate in projects as needed.
• Demonstrate a high standard of integrity with internal and external customers.
• Operate with a global oriented mindset – participate collaboratively as a team to achieve performance metrics

Preferred Qualifications:

• Collections experience in the healthcare/medical device industries with knowledge of hospital systems.
• SAP, Service Cloud, BillTrust and/or GetPaid experience.
• Experience working with Global organizations.
• Intermediate analytical skills and ability to identify root cause
• Basic Process Improvement experience