דרושים Senior Hr Manager Apac ב-Booking ב-Singapore, Singapore

Role Overview:

The Senior Localisation Specialist delivers the best user experience for the Japanese market by ensuring high-quality, accurate, and locally relevant localisation of Booking.com and its sister companies’ content, adhering to both brand and internal language requirements. They are responsible for managing language assets, maintaining quality standards, and leveraging advanced translation management tools to train and assess internal and external linguists. This role drives continuous quality improvements by providing local market insights, consultancy, and leading initiatives like competitor analysis, user research, and experimentation. The Senior Localisation Specialist is involved throughout the localisation process, identifies areas for improvement, and puts forward new initiatives to enhance content quality. They coordinate language asset creation and training resources, support the successful execution of localisation projects, and collaborate closely with the Quality Management team to contribute to both regional and global quality initiatives.

Key Job Responsibilities and Duties:

• Own and ensure accountability for the quality, cultural relevance, and brand compliance of all Japanese translations produced by internal and external linguists, supporting the success of global strategies in the local market.

• Develop, manage, and maintain internal language resources and Japanese guidelines (including term bases, glossaries, translation memories, and style guides) for use by all linguists.

• Conduct regular quality assessments along the entire content creation journey, from initial briefs to final localized copy, using feedback and established frameworks to drive continuous improvement.

• Deliver training, coaching, and performance feedback to internal linguists, external vendors, and freelancers to maintain and enhance localized content quality in Japanese.

• Monitor translation quality metrics, perform root cause analysis on issues, and implement improvements by providing clear guidance, documentation, and actionable feedback.

• Act as a proactive Localisation consultant, applying market and language insights to drive relevance and impact for Japanese content, while collaborating closely with key business stakeholders.

• Lead or support market research initiatives, competitor analysis, AB testing, and quality process optimization, identifying opportunities to enhance Localisation strategy and applying best practices within the team.

Qualifications & Skills:

• Bachelor’s degree in Language, Translation, or a related field. In order to manage the Japanese asset, proficiency in Japanese is a must.

• At least 5 years of experience in the localisation industry, including translation, transcreation, audiovisual translation, and/or quality management of localized copy for the Japanese market.

• Demonstrated expertise in quality management processes such as linguistic QA, translation review, editing, and providing constructive feedback to internal and external linguists.

• Strong background in terminology management, translation management software, and machine translation post-editing specific to Japanese.

• Proven analytical skills to interpret quality data and market insights, supporting ongoing quality improvement in localized content.

• Excellent communication, stakeholder management, and networking abilities, with a proactive approach to coaching, feedback, and collaboration both independently and within a team.

• Solid understanding of internationalization, SEO, e-commerce, UX, and marketing Localisation; prior experience as a Senior Localisation Specialist, Quality Manager, or in e-commerce/marketing Localisation is a plus.

• Manage relationships with global vendors to ensure seamless collaboration and high-quality service delivery. Proficiency in Japanese is required to effectively oversee quality standards and support Localisation initiatives for the Japanese market.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Senior Localisation Specialist - Traditional Chinese

Role Overview:

The Senior Localisation Specialist delivers the best user experience for the Traditional Chinese market by ensuring high-quality, accurate, and locally relevant localisation of Booking.com and its sister companies’ content, adhering to both brand and internal language requirements. They are responsible for managing language assets, maintaining quality standards, and leveraging advanced translation management tools to train and assess internal and external linguists. This role drives continuous quality improvements by providing local market insights, consultancy, and leading initiatives like competitor analysis, user research, and experimentation. The Senior Localisation Specialist is involved throughout the localisation process, identifies areas for improvement, and puts forward new initiatives to enhance content quality. They coordinate language asset creation and training resources, support the successful execution of localisation projects, and collaborate closely with the Quality Management team to contribute to both regional and global quality initiatives.

Key Job Responsibilities and Duties:

• Own and ensure accountability for the quality, cultural relevance, and brand compliance of all Traditional Chinese translations produced by internal and external linguists, supporting the success of global strategies in the local market.

• Develop, manage, and maintain internal language resources and Traditional Chinese guidelines (including term bases, glossaries, translation memories, and style guides) for use by all linguists.

• Conduct regular quality assessments along the entire content creation journey, from initial briefs to final localized copy, using feedback and established frameworks to drive continuous improvement.

• Deliver training, coaching, and performance feedback to internal linguists, external vendors, and freelancers to maintain and enhance localized content quality in Traditional Chinese.

• Monitor translation quality metrics, perform root cause analysis on issues, and implement improvements by providing clear guidance, documentation, and actionable feedback.

• Act as a proactive Localisation consultant, applying market and language insights to drive relevance and impact for Traditional Chinese content, while collaborating closely with key business stakeholders.

• Lead or support market research initiatives, competitor analysis, AB testing, and quality process optimization, identifying opportunities to enhance Localisation strategy and applying best practices within the team.

Qualifications & Skills:

• Bachelor’s degree in Language, Translation, or a related field. In order to manage the Traditional Chinese asset, proficiency in Traditional Chinese is a must.

• At least 5 years of experience in the localisation industry, including translation, transcreation, audiovisual translation, and/or quality management of localized copy for the Traditional Chinese market.

• Demonstrated expertise in quality management processes such as linguistic QA, translation review, editing, and providing constructive feedback to internal and external linguists.

• Strong background in terminology management, translation management software, and machine translation post-editing specific to Traditional Chinese.

• Proven analytical skills to interpret quality data and market insights, supporting ongoing quality improvement in localized content.

• Excellent communication, stakeholder management, and networking abilities, with a proactive approach to coaching, feedback, and collaboration both independently and within a team.

• Solid understanding of internationalization, SEO, e-commerce, UX, and marketing Localisation; prior experience as a Senior Localisation Specialist, Quality Manager, or in e-commerce/marketing Localisation is a plus.

• Manage relationships with global vendors to ensure seamless collaboration and high-quality service delivery. Proficiency in Traditional Chinese is required to effectively oversee quality standards and support Localisation initiatives for the Traditional Chinese market.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

The Hub Manager oversees a portfolio of languages - managing a team of Language Managers and Sr Localisation Specialists responsible for the strategic delivery of localisation requirements - with a focus on quality, efficiency and cost-effectiveness. They work with multiple vendors to ensure excellence in all localisation streams, including translation, quality assessment and product testing.

Key Job Responsibilities and Duties:

• Evaluate, drive and optimize localisation performance against all KPIs for a portfolio of languages

• Implement strategic delivery plans to optimise for KPIs.

• Monitor, evaluate and guarantee vendor performance across all languages in the portfolio.

• Support the implementation of new localisation solutions for key content types

• Implement - via a team of Localisation Leads - localisation strategy at language/market level, identifying, recommending and implementing changes to our platform that create a more culturally-adapted and locally-relevant user experience

• Advocate for and promote localisation opportunities in and for the group of languages; function as our regional Localisation ambassador to bridge central strategy with execution to meet the needs of our customers.

• Build strong working relationships with central and regional leadership teams.

• Mentor, coach and sponsor Localisation Leads and Sr Localisation Specialists, finding or creating career growth opportunities to support their professional development.

Qualifications & Skills:

• Extensive background in Localisation (e.g. managing operations, projects or vendors in a translation environment).

• 8+ years of experience in a management function.

• Experience with leading and coaching international teams

• Experience managing external localisation vendors.

• Strong communication skills, interpersonal skills and presence; ability to manage and influence stakeholders.

• Deep knowledge of localisation technology, incl. CATs, TMSs, MT and post-editing.

• Deep understanding of internationalization, with experience in product testing and bug reporting

• Experience with e-commerce product localisation and marketing and creative content translation and transcreation.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Work closely with peers and local leaders to initiate regional demand management tools to review data and share insights on the delivery of an improved employee experience within the sub region/locations and create solutions for an improved employee experience, for example to improve ease of work and remove barriers that would otherwise impact business continuity
• Collaborate with the Facility Management team to deliver and organize activities, social events, and celebrations to strengthen relationships and build camaraderie among employees. Encourage cross-team collaboration and create opportunities for employees to connect and bond, both in-person and virtually.
• Partner with the Workspace Experience Team Lead on local stakeholder communications
• Responsible to resolve queries and escalations received from the local stakeholder teams and Facility Management team, update ServiceNow relating to Workspace Service articles
• Responsible to resolve travel and health and safety communications and regional travel support
• Promote on global sustainability commitments, well being and living healthy initiatives and awareness

Qualifications & Skills:

• Broad Job Knowledge (3 - 5 years)

• Communication: Clear and transparent communication across in-office and remote employees, as
• well as stakeholders involved in the employee experience.
• Stakeholder Management: Building and maintaining positive relationships with stakeholders, understanding their expectations, and addressing their concerns and feedback.
• Relationship Building: Strong interpersonal skills to foster relationships with employees and
• stakeholders. The ability to connect with diverse groups and establish collaborative partnerships.
• Change Management: Managing the impact of changes related to the employee experience, involving effective communication, and support for stakeholders throughout the change process.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

• General Provides thought and project leadership to the CS Training & Quality Team Leads & Regional Training & Quality (T&Q) Managers

• Responsible for continued innovation of QM methods & processes within the Quality team

• Drives overall Global Quality of service performance & improvement plans with OPS stakeholders & Global Support teams

• Builds solid working relationships and provides feedback to management and CS Learning & Development & Quality (L&D&Q) teams

• Evaluates performance results to identify areas of strength & areas for focus Represents Global Quality, stays connected with other teams to ensure actions & directions are in line with overall CS vision & objectives.

• Provides feedback to the Global Support teams regarding local coaching & training needs based on observation, performance data (QM and Training measurements).

• Leads by example, is an excellent mentor, assists other CS Global Support teams in the development & innovation in Quality of Service where needed

• Is an effective Change Manager, knows how to handle periods of change and lead through such periods, and displays motivating and encouraging behaviors.

• Is an effective manager of stakeholders who can work with all layers of the CS organization to innovate & safeguard Quality of Service for our customers

• Quality & Training Focus Collaborates with CS L&D&Q Teams to ensure proper quality assessments and coaching. take place to include: calibration, feedback loops, improvements, & innovations towards Quality Processes.
  Measures performance and effectiveness of quality programs for the Regions, ensure consistency of performance is being met.

• Liaises with local and global stakeholders to advise on improvement plans, drive these plans with site, regional & global leadership and evaluate effectiveness of action plans.

• Monitors, implements and reviews process and procedures for the Quality Team, initiating and driving improvements.

• Ensures projects & other teams this role collaborates across have consistently high standards of performance output and maintain skills and knowledge at all times.

• Ensures local calibration activities take place, facilitate workshops and sessions that drive behaviors & performance consistently in the regions in line with CS vision & objectives.

• Evaluates measurements to innovate and continue to develop both specific task impact & soft skill effectiveness & impact on Quality of Service.

• Provides feedback on training materials to Global L&D Team & Regional T&Q Managers, ensuring materials are up to date and consistent with business and functional objectives.

• Trains and facilitates workshops and sessions for Quality Team members.

• Broad Job Knowledge (3 - 5 years)

• COPC certification/ISO 9000 or comparable Quality Standards.

• LEAN or Six Sigma certifications (Quality Assurance led) advised, not required

• Data Privacy (GDPR) or Privacy in Technology certifications, advised but not required.

• PMP, ITIL or SCRUM project management certification, advised but not required.

• Proven track record in Quality Management & Quality Assurance.

• Complete understanding of CS operational environments, Process Improvement based on QA results as well as has managed large projects with diverse stakeholder groups that may extend longer than a quarter.

• Demonstrated track record of defining and executing Quality Management & Process improvement initiatives, designing and maintaining score cards for Omni-channel as well as can evidence having led implementation of those initiatives from start to finish.

• Focused on the Customer Experience and capable of being a champion for our customer and Quality of Service topics, while balancing business impact and actionable recommendations.

• Very high problem solving and organizational skills, with ability to simplify complex areas into specific action areas and drive results.

• Proactive and positive attitude

• Good communicator up and down as well as across groups with the ability to work with, influence & inspire, as well as align with many stakeholders.

• Flexible and capable to find the right balance between achieving best of class Quality of Service & delivering solutions at the right time for the organization.

• Energized by being a part of a fast-paced environment such as we have at Booking.com

• Experience within Customer Service willing & able to undertake international travel inside and outside of the EU, expected 10-15% of time.

• Desired COPC certification, Agile Project Management & ISO accreditation (PMP or Prince2 methodologies preferred) but not required.

• Business proficient in English

• Hybrid work arrangements - this role is required for 40% in person office attendance per week

• This role does not support work visa sponsorship nor relocation

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

• Let’s go places together:

• The general recruitment process may entail: a phone discussion with the recruiter and business interviews

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

An overarching Data & AI Policy to include associated standards

• Data & AI Governance including meta and master data management

• Data & AI Delivery Governance

• Data & AI Quality including both technical and business quality measures

Role Description:Data & AI Governance Operations Analyst II possesses a strong Data & AI Governance and project management background. They have excellent communication skills, with demonstrated experience leading medium to large projects, They have solid experience assessing business needs, developing the implementation strategy and leading end-to-end activities for Data & AI Governance initiatives.

The role is responsible to work with senior stakeholders, as well as across Global/Regional/Site responsibilities. The role works with teams representing multiple sub-departments, and sometimes other departments within Booking.com as well. They are responsible for the success of the projects they lead, including but not limited to: requirements gathering and needs analyses, getting buy-in for concepts from senior-level stakeholders, end to end plan, risks and dependencies identification and management, presentations of findings & requests for support, leading the project team, administration of the project documents & supporting meetings, as well as constant alignment of their initiatives to the goals of Booking, the Data & AI Governance department, and the teams they work with. They are challenged to learn & adapt to new tools & technologies as a part of being a champion of change. This role supports the high velocity of change and enables an agile development environment where releases are frequency & impact many layers of the organization

This role may also get involved in running a strategy workstream from problem definition to delivering a solution including the implementation strategy or execute change management initiatives and communications plans.
Key Job Responsibilities and Duties:

Data and AI Governance:

• Data Stewardship: Manage and define Data Ownership and Stewardship structures, ensuring clear accountability and proper onboarding of data stewards.

• Data & AI Governance Principles: Apply and enforce Data & AI Governance principles, processes, and standards to ensure consistent and effective governance practices.

• Regulatory Compliance: Ensure adherence to Data & AI regulatory policies, such as GDPR, DMA, SOx, and the EU AI Act, by staying updated on compliance requirements and integrating them into governance frameworks.

• Data & AI Governance Practices: Oversee data cataloging, data profiling, metadata management, data classification, data lineage, master data management, and workflows, ensuring robust governance of critical data elements.

Project Management:

• Craft Methodology and Standards: Apply structured methodology to and lead project/change management activities.

• E2E Project Management: Lead independently End-to-end (E2E) low/medium [Project/Workstream] and/or support high complexity [Project] from scoping to execution, analysis, recommendation and implementation.

• Project Initiation and Planning: With limited supervision, drives the program scoping and planning working with different teams and creating associated documentation.

• Project Implementation and Completion:Drive project plan execution, ensuring project objectives are met on agreed timelines, track and report progress and ensure a project closing and correct handover to Business as usual.

• Project Governance: With limited supervision design and implement project governance and delivery structure to ensure efficient delivery, communication and decision making

• Delivery/Impact:Drive the progress and successful delivery or initiatives that bring value to the business.

• Stakeholder Management: Primary point of contact for Project(s) related queries. Ability to work and productively interact with different stakeholders up to Senior Managers and Senior Director Level

• Success Metrics:Define and measure the success metrics of the Project(s) in scope.

• Facilitator:Lead independent workshops to support the delivery of the Project(s)

• Project Management Tooling: Utilize Atlassian Jira and Confluence to manage project workflows, track progress, and collaborate effectively across teams.

• Change Management: Apply change management methodologies, with a understanding of the change curve and process, to guide teams through transitions and ensure smooth adaptation to changes.

Role Qualifications and Requirements:

• 2+ years of experience around Data Governance, or, alternatively, 3+ years of experience in working with Data, coming from Data Analysis, Business Analysis, Analytical background

• 3-5 years or relevant project management experience

• PMP or Agile Project Management or equivalent certification is preferred.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

• Living and working in Amsterdam, one of the most cosmopolitan cities in Europe

• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide

• Working in a fast-paced and performance driven culture

• Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit

• Promote and drive impactful and innovative engineering solutions

• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation

• Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com

Application Process:

This section should provide:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties -

• Client acquisition:
  

• Client Relationships:
  Build and maintain strong relationships with clients, understanding their needs and ensuring satisfaction. Create compelling proposals and presentations that highlight the value of our advertising solutions. Set up opportunities for upselling or cross-selling other Booking.com advertising products.

• Collaboration:
  Collaborate with cross-functional teams, including the APAC senior commercial specialist, the product and local partner services teams to ensure alignment on efforts, business objectives and deliverables. Work closely with our 3rd party tech team to ensure the successful execution of the first campaigns.

• Innovative Solutions:
  Offer clients personalized media solutions that align with their campaign objectives and Booking.com’s media offerings. Establish channels to collect feedback from our partners and internal teams to continuously improve products and training materials.

• CRM and Reporting:
  Use and develop CRM tooling to manage your accounts, provide regular progress updates, and ensure transparent communication with the management team.

• Internal Education and Representation:
  Guide internal education on the advertising program through quarterly kick-offs and other training sessions. Represent Booking Display Advertising at partner-facing events and conferences.

Role Qualifications and Requirements -

• 3+ years of digital media sales experience, ideally within the travel or hospitality industry. Experience with sponsored advertising is essential.

• Strong knowledge of e-commerce and travel industry and related trends

• Good knowledge of digital ad formats

• Proven track record in sales or business development, ideally in the advertising sector.

• Ability to analyze data and market trends to make informed decision

• Strong verbal and written communication skills, with the ability to lead high-level presentations, manage client relationships, and ensure alignment between client objectives and internal team execution.

• Proficient with tools like Excel and CRM platforms (e.g., Salesforce).

• Fluency in English & one other language (preferably Japanese, Korean or Chinese).

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

This section should provide:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.