Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels. Maintain a low...
Become a product subject matter expert and suggest recommendations to improve technical information based on target audiences. Work with Software Developers, QA Engineers, Product Managers, and Customer Support to develop...
Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels. Maintain a low...