BMC Technical Supp Analyst 

South Korea, Daegu 

254839905

In your role, you will:
* Work on complex system-level problems across Windows or Linux/Unix platforms, as well as application layer issues and network c
* Work directly with Research and Development to address intricate support challenges, enhancing our solutions and your own technical acumen.
* Find solutions and build knowledge bases that contribute to our collective learning and customer success.

To ensure you’re set up for success, you will bring the following skillset & experience:* years’ experience supporting software products in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical support problems.
* motivated andwhatever it takes attitude.
* to duplicate a customer's specific software error in order to define the cause.
* and written communication skills for answering technical questions, and customer follow-up.
* in Linux/Unix and SQL.
* of databases like Oracle, PostgreSQL & MS SQL Server.

* with Control-M Workload Automation.
* of shell scripting languages such as Korn Shell, PowerShell, Perl, or Bash.
* of Java application servers such as Weblogic, WebSphere, and Tomcat.
* debugging with software development tools.