דרושים Customer Success Specialist Internnew ב-Bigid ב-ארהב

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What you’ll do:

• Customer Retention & Growth
• Builds and fosters trusted relationships with leaders from our customers’ engineering and data security, privacy, and governance organizations
• Excellent communication skills. Ability to set expectations and communicate goals with customers at various levels, from a developer to a CIO
• Mobilizing internal and external resources to remove technical barriers to adoption and growth
• Provide technical consultation and guidance to clients, ensuring they are leveraging the full value of the company’s products and services
• Technical Advisory
• Identify and assist in resolving technical challenges that customers are facing, ensuring that issues are addressed quickly and efficiently.
• Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business; orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across all aspects of the BigID product offering
• Prepares technical presentations and trainings on products and solutions for the Customer Success Team; Participating in content creation for both internal and external enablement of staff and customers
• Provides product demonstrations and technical consultation to showcase how the BigID product can meet client needs
• Review customer architectures and configurations to ensure they are enhancing security posture and capturing ROI as BigID releases new features and functionality
• Map product capabilities to customer business processes and compliance requirements (GDPR, CCPA, PCI, HIPPA etc)
• Assist with competitive analysis between BigID and other product vendors in the market
• Cross-Functional Collaboration:
• Fosters a culture of customer-centricity and continuous improvement
• Collaborates with internal teams (Product team, engineering, and sales) to ensure seamless communication and delivery of solutions to clients

What you’ll bring:

• 8+ years of experience in technical account management, technical consulting, solution architecture or a similar technical client-facing role
• Strong technical knowledge across relevant technologies, systems, or platforms, with the ability to translate complex technical concepts into business solutions
• Excellent communication, problem-solving, and interpersonal skills, with the ability to engage and influence both internal and external stakeholders at various organizational levels with proven competency in CIO, CPO, CDO, and CISO level conversations
• Experience working cross-functionally with sales, product, and engineering teams to drive client success and retention
• Data-driven decision-making skills, with the ability to analyze metrics and use insights to improve customer engagement and outcomes

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

• - Wecareabout our customers and each other
• Do- Wedowhat it takes to make a positive impact
• Try- Wetryour best and we don’t give up
• Shine- Weshine

The annual base salary range is $165,000 – $195,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance.

Global Culture Corner

Flexible PTO and Quarterly Volunteer Days

💸 Equity Participation

🐶 Additional insurance benefits like pet insurance and legal assistance

📚 Learning & Development Opportunities

Fidelity Employer Sponsored 401K

Paid Parental Leave

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

Who we seek:

We’re looking for a GRC Intern to join our GRC team. Our team supports the organization’s security and compliance initiatives by assessing risk, ensuring regulatory compliance, and improving security governance. As a GRC Intern, you will assist with projects related to risk assessments, policy development, compliance audits, and security governance. This role is designed for individuals interested in growing their knowledge of cybersecurity frameworks, regulatory requirements, and risk management principles. Our ideal candidate is someone eager to learn, detail-oriented, and interested in developing foundational skills in GRC. You will have the opportunity to support compliance initiatives, conduct research on security best practices, and help improve GRC processes.

What you’ll do:

• Assist in maintaining security compliance and risk management documentation including policies, standards, and processes
• Assist in maintaining compliance programs for key certifications such as ISO 27001, SOC 2, HIPAA, PCI, and support external audits to maintain security certifications
• Assist in optimizing the use and optimization of Governance, Risk & Compliance (GRC) tools such as Whistic, Anecdotes, Confluence, and Jira to drive effective security governance
• Assist in enforcing security policies and procedures based on industry standards, ensuring compliance across teams
• Assist in managing our third-party portfolio to ensure their compliance with BigID’s security standards
• Contribute to the development and continuous improvement of disaster recovery and business continuity plans.

What you’ll bring:

• Meets one or more of the following requirements:
  • Currently enrolled in a degree-seeking program
  • Currently enrolled in a technical or certificate program
  • Preferred education in Cybersecurity, Information Systems, Business Administration, or a related field with strong academic performance
• Knowledge of GRC frameworks, regulations, and standards, including but not limited to NIST, ISO 27001, SOC 2, PCI-DSS, and GDPR, preferred
• Familiarity with risk management principles, compliance assessments, and audit processes preferred
• Understanding of security and compliance best practices across cloud environments
• Detail-oriented, with the ability to multitask and quickly apply new concepts to accomplish assignments
• Excellent interpersonal and analytical skills
• Previous experience through work or internship preferred

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

• - Wecareabout our customers and each other
• Do- Wedowhat it takes to make a positive impact
• Try- Wetryour best and we don’t give up
• Shine- Weshine

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

Who we seek:

We're looking for a Customer Success Specialist Intern to join our customer success team. Ideal candidates for this position have interest in the data domain and relish the challenge of navigating through complex organizational dynamics. A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results. This role reports to the Sr. Director, Customer Success.

What you’ll do:

• Operations:
• Performs budgetary and proprietary account analysis, identifies, and researches the root causes of discrepancies, and proposes recommended resolutions
• Collects data from various systems, organizes data into spreadsheets and develops reports
• Collaborate on various improvement projects for the sales operation team
• Other duties as assigned
• Customer Success
• Deploy Standardized Engagement Models: Deploy standardized engagement models across customer assignments, ensuring clarity for both customers and internal teams.
• Promote Process & Best Practice Optimizations: Promote best practices, deploy playbooks, and processes to ensure consistency and scalability of BigID offerings.
• Customer Retention & Growth: Partners with customers to understand their business objectives, identifying opportunities and aligning BigID products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where BigID can provide added value to maximize retention and minimize churn.
• Customer Relationship Management: Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, using partnerships with other account team leaders leading orchestration across internal/external stakeholders. Develops a trusted advisory role with customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer.
• Risk Mitigation: Proactively identifies, monitors, and mitigates actual and potential blockers related to contract entitlements and mobilizes resources to address actual and potential blockers to ensure delivery of key outcomes related to customer retention and growth.
• Cross-Functional Collaboration: Collaborates partnership between the Customer Success team and internal teams to drive synergies and optimize client outcomes.

What you’ll bring:

• Interest in Business Administration/ Operation functions such as Customer Success/ Sale Operations/ Account Management
• Interest and studies related data management, data privacy, data governance, or information security would be helpful
• Outstanding interpersonal communication, relationship building, and presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated analytical and problem-solving skills

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don’t give up
• Shine - We shine and make it our mission to always stand out

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What you’ll do:

• Work closely with the training, field, product, and engineering teams to enhance and improve existing training content.
• Incorporate differentiated instructional methods and multimedia elements to emphasize clarity, quality, and engagement.
• Collaborate with subject matter experts to gather information and ensure that training materials align with the learning objectives and organizational goals.

What you’ll bring:

• Strong knowledge of instructional design principles, adult learning theories, and training methodologies.
• Experience with modern eLearning tools and approaches including video authoring, audio editing and narration, and related technologies.
• Excellent communication, presentation, and organization skills.
• Currently pursuing an undergraduate degree in one of the following majors or a related field:
  • Education (Secondary preferred)
  • Learning Design and Technology
  • Instructional Technology and Training
  • Instructional Design and Media
  • Curriculum and Instruction

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don’t give up
• Shine - We shine and make it our mission to always stand out

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What You’ll Do:

• Support the SDR organization in optimizing its core engagement platform Outreach.io, inventorying, analyzing, and updating its catalog of messaging
• Liaise with marketing to ensure we have new templates and sequences prepared for events and campaigns
• Collect feedback from SDRs on messaging needs and assist in implementing requests
• Help with prospecting projects leading up to events
• Assist with post-event lead assignments
• Support dissemination of knowledge of products, competitors, and market trends to the SDR team via educational sessions, updates to the SDR playbook, and development of SDR centric one-pagers on relevant competitors and market trends
• Create final presentation around messaging best practices, most successful campaigns, sequences, templates

What You’ll Bring:

• A “Team-First” attitude, willing to help everyone be better and achieve goals
• A tenacious individual who isn’t afraid of taking initiative and hungry for constructive feedback
• Demonstrated ability to consistently perform, no matter the obstacle
• Strong communication skills with the ability to easily write and edit messaging
• Hunger to learn about the product and space
• Interested in developing a career in SaaS sales

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• - Wecareabout our customers and each other
• Do- Wedowhat it takes to make a positive impact
• Try- Wetryour best and we don’t give up
• Shine- Weshine

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What you’ll do:

• Write tutorials to help external developers understand BigID APIs
• Create code samples and starter code for common API tasks

What you’ll bring:

• Demonstrating basic knowledge of one or more of the following programming languages: TypeScript, Javascript, C#, or Python
• Ability to create and edit HTML and JSON files
• Basic understanding of computer networking and APIs
• Excellent written communication skills and an ability to tailor communication for varying audiences

Our Values:

We look for people who embody our values - Care, Do,Try & Shine.

• - Wecareabout our customers and each other
• Do- Wedowhat it takes to make a positive impact
• Try- Wetryour best and we don’t give up
• Shine- Weshine

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)
• DUNS 100 Best Tech Companies to Work For in 2024
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

What you’ll do:

• Assist with the onboarding process, helping to create a smooth and welcoming experience for new hires
• Support employee engagement initiatives, including planning events, recognition programs, and wellness activities
• Assist in drafting and updating internal communications, such as company announcements, newsletters, and holiday calendars
• Conduct research to support People policies, programs, and best practices
• Collaborate cross-functionally with other departments to learn the role of HR
• Provide general administrative support to the People & Culture team, including document management, reporting, and special projects

What you’ll bring:

• Interest in Human Resources, Organizational Psychology, Business Administration, or a related field (currently pursuing a degree preferred).
• Excellent attention to detail and strong organizational skills
• Experience with G Suite (Docs, Sheets, Slides)
• Dependability and interest in working in a team-oriented environment
• Be approachable, with excellent people interaction and customer service skills

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

• - Wecareabout our customers and each other
• Do- Wedowhat it takes to make a positive impact
• Try- Wetryour best and we don’t give up
• Shine- Weshine