דרושים Fraud Analytics Innovation Senior Leader - Emerging Technology ב-Bank Of America ב-United States, Richmond

Responsibilities:

• Lead analysis to optimize deployment and efficacy of new authentication tools.

• Explore AI solutions and tools to continually improve fraud control economics

• Navigate internal governance and regulatory space to deploy AI and other advanced tools in a well-governed manner (model risk management and AI toll gates)

• Develop compelling vision and data driven business cases for transformation initiatives. Lead efforts to prioritize authentication and other fraud-related investments across channels (online, call center, in-person).

• Facilitate regular routines for stakeholders and senior executives.

• Build and lead cross-functional teams to solve complex, high impact business problems.

• Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance

• Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics

• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

• Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights

Required Qualifications:

• 5+ years of Fraud experience

• B.A./B.S in Computer Science, Data Science, Engineering, Business, Statistics or quantitative related field

• SQL and/or SAS coding ability

• Advanced knowledge of Excel

• Excellent communication and presentation skills

• Experience analyzing and optimizing complex systems and controls

• Experience managing competing priorities

• Ability to understand the information needs of business users and senior leaders and build to those specifications with minimal direction

Desired Qualifications:

• 10+ years of Fraud experience

• Experience deploying and using AI-based solutions to drive business value

• Experience optimizing deployment and ongoing management of risk mitigation tools

• Advanced degree in Computer Science, Data Science, Engineering, Business, Statistics or quantitative related field

• Fraud and/or Claims background with focus on Authentication

• Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Deposits, Online Retail Merchant, Payment Processing, Digital, Call Center, etc.)

• Demonstrated ability to manage cross-functional teams

Skills:

• Business Analytics

• Analytical Thinking

• Data and Trend Analysis

• Fraud Management

• Problem Solving

• Artificial intelligence / Machine Learning

• Innovative Thinking

• Statistical Design of Experiments and Solution Testing

• Presentation Skills

• Risk Management

• Oral and Written Communications

This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.

Responsibilities:

• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
• Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
• Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
• Records data captured during client interactions accurately

Line of Business Job Description:

The Global Payment Operations (GPO) organization supports Global Wire transfer and ACH payments for internal and external clients across multiple time zones and currencies through various channels. This is managed through 7 COEs to drive global consistent processing and platforms. The COEs are responsible for supporting STP, handling Non-Straight-Through items, overdraft exceptions, investigations, reporting, initiative support, sanctions screening, monitoring payment flows 24X7 and Fraud Analytics & Alert Management in accordance with established policies.

Required Qualifications:

• 2nd Shift - Schedule for this role is Monday - Friday 12:00 PM - 9:00 PM and may include Holidays and weekend work as needed.

• Minimum of 12 months customer service experience

• Able to demonstrate a high level of professionalism over the phone, email and in person

• Attention detail and strict adherence to policy and procedures

• Flexible and willing to respond to change

• Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently

• Excellent written and oral communication skills

• Ability to de-escalate difficult client situations

• Ability to multi-task as business needs dictate with phone and typing required.

• Ability to work in a client based environment meeting goals

• Flexible with schedule as business needs arise

Skills:

• Analytical Thinking

• Client Experience Branding

• Customer and Client Focus

• Due Diligence

• Research

• Attention to Detail

• Data Collection and Entry

• Policies, Procedures, and Guidelines

• Referral Management

• Written Communications

• Adaptability

• Business Intelligence

• Investigation Management

• Issue Management

• Relationship Building

High School Diploma / GED / Secondary School or equivalent

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

Responsibilities:

• Performs item processing functions under moderate supervision within a process that has built-in checks and balances.
• Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.
• Basic level reporting
• Coordinate with other sites/regions to ensure daily Sanctions goals are met
• Monitor escalations received from lines of business and response in timely manner
• Leads implementation for products, services, and operational solutions
• Manages the design, documentation, implementation, and monitoring of new products and services
• Consults on procedural, technical, and operational changes
• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance and implementation status

Required Qualifications:

• Minimum of 1 year experience in wires payment knowledge including reading routing payment messages
• Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions
• Analytical and detail oriented.
• Ability to work under pressure, meet deadlines and navigate change
• Ability to work independently, as well as, within a team.
• Strong risk framework and approach.
• Ability to prioritize, use own initiative and be flexible
• Good oral and written communications skills.
• PC proficiency and excellent Keyboarding/Typing skills.
• Overtime as required

Desired Qualifications:

• College Degree highly desired
• Experience in client due diligence and KYC
• Knowledge of Excel, Word, Outlook
• Team player attitude, enthusiasm, and commitment

Skills:

• Attention to Detail
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Regulatory Compliance
• Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Process Mapping
• Change Management
• Consulting
• Data Management
• Reporting
• Research

This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines.

Responsibilities:

• Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities
• Assists, educates, and trains clients on conducting simple transactions through self-service technologies
• Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy
• Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping
• Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements

Required Qualifications:

• Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment
• In lieu of one year of sales experience, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I) or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Confident in identifying solutions for helping new and existing clients based on their needs
• Strong written and verbal communications skills
• Can communicate effectively and confidently and is comfortable engaging all clients (in-person and by phone)
• Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
• Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws)
• Can be flexible to work weekends and/or extended hours as needed

Desired Qualifications:

• Associate's Degree or Bachelor's Degree in business, finance or a related field
• Experience working in a financial center where goals were met or exceeded
• Retail and/or sales experience in a salary plus incentive environment
• Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded
• Experience with financial information, spreadsheets and financial skills
• Knowledge of banking products and services
• Strong computer skills including Microsoft applications and previous experience utilizing laptop technology

Skills:

• Active Listening
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent

As a Market Leader for the Advisor Development Program (ADP), you will:

• Provide regulatory supervision and oversight to advisors

• Ensure ADP participants are meeting and achieving hurdles

• In alignment with national program, lead training and develop activities, tools, and routines to help enable Advisor Trainee productivity

• Personal involvement with ADP participants who require heightened support to achieve success

• Help reinforce compliance, supervision, and provide risk management support of ADP participants and their activity for market leadership

• Lead pipeline management routines with teams and coach on pipeline execution

• Support client acquisition efforts by maximizing lead potential via enterprise relationships Strategy & Accountability

• Support leaders in implementing effective performance management, including goal setting, incentive, and other reward, and recognition mechanisms

• Accountable to support market results, while maintaining strict consistency with national programs

• Coaching and Development: Work closely with advisor trainees, coaching for successful professional growth and development. Build and manage relationships across the franchise. Coach and counsel Advisor Trainees on strategic business drivers.

• Sales Force Expansion: Support sales management in executing sale force growth plans and support effective Advisor recruiting strategies.

• Sales Supervision: Administer superior sales supervision/practices in the market.

Responsibilities:

• Ability to attract, recruit and retain an effective sales and operations team.

• Must demonstrate excellent communication skills.

• Strong relationship building and business partnering skills.

• Ability to interact effectively with senior management.

• Ability to work effectively across organizational boundaries.

• Strong influencing and leadership skills.

• Self-motivated and proactive, with the ability to balance multiple priorities.

• Ability to balance business and corporate perspectives.

• Sound business judgment and acumen.

• Proven track record of coaching and improving performance in others

• Proven ability to drive integration across solutions and drive results through superior delivery and sales management

• Proactively builds trusted relationships with key partners/clients

• Ability to be a change agent and work in a fast paced environment

• Communicates strategic business plans and tactical sales goals clearly and effectively at all levels

• 3+ years industry experience with a leading firm

• 5+ years of demonstrated experience with sales and building, leading, managing and coaching a team

• Series 7 & 66 (63 and 65) required and Series 9 & 10 or (4, 24, 53 combination).If Series 9 & 10 not currently held, must be obtained within 120 days.

• Travel required: Will vary depending on geography

This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.

Responsibilities:

• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
• Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
• Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
• Records data captured during client interactions accurately

Required Qualifications:

• 2nd Shift - Schedule for this role is 11:00 am - 8:00 pm and may include Holidays and weekend work as needed.
• Minimum of 12 months customer service experience
• Able to demonstrate a high level of professionalism over the phone, email and in person
• Attention detail and strict adherence to policy and procedures
• Flexible and willing to respond to change
• Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
• Excellent written and oral communication skills
• Ability to de-escalate difficult client situations
• Ability to multi-task as business needs dictate with phone and typing required.
• Ability to work in a client based environment meeting goals
• Flexible with schedule as business needs arise

Skills:

• Analytical Thinking
• Client Experience Branding
• Customer and Client Focus
• Due Diligence
• Research
• Attention to Detail
• Data Collection and Entry
• Policies, Procedures, and Guidelines
• Referral Management
• Written Communications
• Adaptability
• Business Intelligence
• Investigation Management
• Issue Management
• Relationship Building

High School Diploma / GED / Secondary School or equivalent

Job Description:

Job Description:

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

Responsibilities:

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
• Manages coordination of delivery and dependencies across multiple teams
• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
• Supports resource planning for delivery and execution
• Ensures adherence with Enterprise Change Management standards

Required Qualifications:

• 2+ years as a Product Owner
• Experience with scoping, creating, and maintaining procedures and work instructions
• Experience with facilitating and influencing cross functional work groups
• Understanding and experience with change and quality control procedures
• Prior experience in Confluence and JIRA to document content and retain knowledge artifacts
• Interest in assessing emerging knowledge products and artificial intelligence tools
• Proficient in Microsoft products to include Creating materials that to be presented at a senior leadership level (Powerpoint, Excel, Visio, etc)
• Basic understanding of IT Application & Server Architecture and Vulnerability Management

Desired Qualifications:

• Ability to facilitate and influence outcomes in a matrixed, cross functional environmentc
• Ability to summarize, communicate and engage at a senior leadership level in Global Technology
• Ability to continuously prioritize work efforts according to changing priorities of the program team and leadership asks.
• Self-Starter, intellectually curious, and eagerness to learn
• Able to work in a very fluid & fast paced environment
• Strong organizational skills

Skills:

• Collaboration
• Project Management
• Result Orientation
• Solution Delivery Process
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Influence
• Risk Management
• Agile Practices
• Architecture
• Data Management
• Solution Design
• Technical Strategy Development