דרושים Treasury Sales Officer Ii ב-Bank Of America ב-United States, Chicago

This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Responsibilities:

• Addresses issues in production proactively and handles complex client escalations
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
• Monitors and reviews documentation requirements
• Resolves peer or customer escalations and inquiries
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Skills:

• Adaptability
• Attention to Detail
• Business Operations Management
• Customer and Client Focus
• Policies, Procedures, and Guidelines Management
• Collaboration
• Issue Management
• Organizational Effectiveness
• Prioritization
• Problem Solving
• Confronting Bias

High School Diploma / GED / Secondary School or equivalent

Job Description:

Advises LOB management on risk issues related to information security and recommends actions in support of the bank’s wider risk management and compliance programs.

The successful candidate will:

• Provide advisory and oversight for changes within CBWT environment where related to security leveraging the regional information security consultants and global operational response teams as needed
• Work in collaboration with the Risk teams supporting them in their activities and helping them continue to develop processes and solutions
• Work with the global BISO organization to ensure that GIS requirements and initiatives are communicated, discussed and tracked in an effective, consistent and timely way
• Establish and maintain a network of stakeholders and partners
• Conduct routine liaison and coordination across the risk partners and technology groups to remediate GIS issues showing red or amber on the vulnerability remediation dashboard
• Coordinate and drive remediation of ad hoc GIS issues and assist partners to reach a resolution in line with GIS baselines and standards

Minimum Years of Experience - 5

Required Qualifications:

• Experience within an information security technology operational, engineering or consulting team with good knowledge of the security controls and processes required within systems and networks
• Strong interpersonal skills to be able to communicate, influence and negotiate with senior stakeholders to obtain or leverage necessary resources

Desired Qualifications:

• Bank Operations experience helpful, but not required
• Experience within a technology and financial organization at a mid-level to senior level with good knowledge of Application Security controls and risks.
• Understanding of the concepts of vulnerability management and associated monitoring solutions and practices
• Experience of formal security risk assessment methodologies
• In depth technical level of understanding of Technology Infrastructure operations, showing a strong understanding of relevant subject matters
• Previous experience working within a financial institution
• Ability to initiate own work priorities and manage a portfolio independently
• Good communicator able to deliver difficult messages and resolve issues with stakeholders
• Show ability to work as part of integral team
• Excellent oral and written briefing skills with the ability to produce and present management progress and status reports

Responsibilities:

• Assists business leaders and technology teams by supporting initiatives requiring Global Information Security (GIS) engagement and facilitating problem resolution for cyber security related issues
• Serves as a common risk control partner in order to identify emerging security risks in the portfolio
• Drives adherence to appropriate risk tolerance levels, operating in accordance with defined information security policies to protect against threats to data confidentiality, integrity, and availability
• Promotes awareness of current and emerging cybersecurity threats and advises on potential information security exposure
• Assesses and mitigates cyber security risks related to application, network, infrastructure, and public cloud
• Interprets the information security requirements outlined in policies, standards, and procedures and reinforces requirements through education and awareness
• Supports teammates who serve as “security ambassadors” in order to help partners drive strategic and innovative risk mitigation priorities and navigate the GIS organization

Skills:

• Controls Management
• Cyber Security
• Data Governance
• Information Systems Management
• Risk Management
• Architecture
• Customer and Client Focus
• Executive Presence
• Threat Analysis
• Vendor Management
• Advisory
• Business Acumen
• Business Intelligence
• Cloud Solutions
• Technology System Assessment

LOB Job Description:

Treasury Technical Engagement Team. This position supports Treasury Sales Officers, Implementation Advisors and Treasury Services Specialists with the on-boarding of new Large Corporate and Commercial clients implementing complex Treasury Services products within US and Canada. The individual must obtain a broad and in-depth knowledge of the various functions to adequately consult with clients, explain the options available to them and gather their requirements for implementing those services. This position will be the primary contact for all technical aspects associated with the implementation of selected services and therefore must be the client advocate with product teams. The value this individual brings to the team and to the organization is the ability to build trust and confidence with clients and ensure the bank effectively delivers an excellent client experience during these technically complex implementations.

This Treasury Technical Consultant position supports Treasury Sales Officers, Implementation Advisors and Treasury Services Specialists with the on-boarding of new Large Corporate and Commercial clients implementing complex Treasury Services products within US and Canada. The individual must have a broad and in-depth knowledge of the various payments, receipts and reporting services as well as data transmission protocols in order to adequately consult with clients, explain the options available to them and gather their requirements for implementing those services.

LOB Responsibilities

• Acts as liaison between the client, vendor, and business partners.
• Works closely with clients and business partners to gather and document requirements.
• Applies business analysis and project management functions.
• Provides technical knowledge to support end to end design requirements.
• Utilizes a project plan throughout the implementation.
• Facilitates weekly meetings, provides minutes, tracks follow up items, and next steps.
• Builds UAT Sandbox and coordinates testing between client and vendor.
• Works collaboratively with other departments impacting projects.
• Manages each project from User Acceptance Testing through to Move to Production.
• Identifies and escalates risks and issues if necessary.
• Engages in demos and technical support to internal teams and clients.
• Works under minimal supervision on high complexity client requests.

LOB Required Qualifications & Skills:

• 2+ years’ experience managing third-party vendor throughout the project lifecycle including onboarding, integration and performance monitoring.
• 1+ year experience in end-to-end project management from project initiation through closure.
• Experience in facilitating joint meetings with vendors and clients to track status, troubleshoot issues and ensure accountability.
• Strong analytical, problem solving, organizational, and time management skills.
• Ability to manage competing demands.
• Proficient in developing and maintaining project plans, timelines, and weekly status updates to external and internal stakeholders.
• Ability to manage documentation version control and change tracking accuracy.
• The ability to read, understand and explain a file specification and requirement documents.
• Experienced Business Analyst with strong organizational skills and desk routines.
• Attention to detail.
• Ability to work on complex technical client implementations.
• Solid writing skills with experience in creating required project documentation- Project Plan and BRD.
• Comfortable providing client demos and navigating multiple projects simultaneously.
• Able to work across multiple lines of business and with diverse teams.
• Highly motivated, team player, able to work efficiently on project deadlines in high pace environment.

LOB Desired Qualifications & Skills:

• 5-7 years of project management experience, preferably in a client-facing or technology driven environment.
• Web Implementation experience - Single Sign On, API, IVR, CSV, Fixed Width files, and User Acceptance testing.
• Client implementation experience with Treasury Products is highly desired (ACH and Merchant Services).
• Proficient in project management tools such as MS Project, Jira, and Excel.
• Prior experience working on projects within financial services, banking or fintech environment.
• Experience or Exposure to QA during testing and deployment of project.
• Ability to manage multiple priorities and projects simultaneously.

Job Description:

In close partnership with the coverage and product teams, the role combines industry expertise with a consultative approach to develop and deepen client relationships, and address the evolving needs of healthcare payers, providers, and technology partners. Key responsibilities aligned to these needs include:

• Support execution of GPS’s strategy for clients operating in the U.S. healthcare industry via targeted sales of Bank of America technology platforms and associated solutions

• Manage and lead a high-performing healthcare specialized sales team

• Drive achievement of assigned performance metrics including revenue growth, solution adoption, impact, and unique engagements

• Collaborate cross-functionally to deliver scalable, compliant, and differentiated healthcare solutions

• Contribute to investment planning to drive digitization, automation, and responsible growth

Specific Engagement:

• Shape client acquisition strategy; support team-led client engagements and solution design

• Cultivate partnerships with fintechs, clearinghouses, and HealthTech consultants and vendors

• Represent Bank of America in both internal and external healthcare industry forums, webinars, and strategic client discussions

• Identify emerging U.S. healthcare trends, with a special focus on revenue cycle management, while also providing Voice of the Client insights

• Ensure alignment with compliance and regulatory frameworks

Responsibilities:

• Oversees the management of client engagements and reviews, account management, complex deals, and/or emerging solution opportunities with clients to grow market share through deal support

• Serves as a bank representative presenting at key industry events, leading consultative discussions at multiple levels of the organization, and providing product line expertise

• Assists banking line partners in understanding treasury management, product risk, and ensuring applicable policies are applied through the sales cycle

• Oversees the strategy and tactical execution of segment initiatives across all major Lines of Business, driving collaboration between product, sales, and client relationship teams

• Oversees the identification and development of responses to emerging product trends, competitive strategies, and market gaps

• Manages the development and implementation of programs and policies in partnership with market leadership to drive Global Treasury solutions and local market strategies

• Acts as the product or industry expert in client call planning and strategic client reviews, identifying opportunities and influencing solutions

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.

• Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations.

• Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.

• Risk Manager: Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization.

• People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.

• Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.

• Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.

• Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage.

Required Qualifications :

• This is a MD-level position leading a specialized product sales team.

• A minimum of 5-10 years experience in financial services, treasury, or payments, with a concentration in healthcare.

  Demonstrated ability to lead and drive high performing client-facing teams.

• Bachelor’s degree or equivalent exp.

• Demonstrated deep knowledge of healthcare financial operations, payments ecosystems for both for and non- profit institutions, including revenue cycle management.

• Experience working with payments and receivables strategies/solutioning with clients.

• Strong consultative client approach

• Familiarity with regulatory and compliance frameworks

• Strong presentation and communication skills

• Proven performance management skills

• Ability to work in a highly matrixed organization.

• Strong ability to influence and drive across key business partners.

• Executive Presence

Desired Qualifications:

• U.S. healthcare payments expertise

• Corporate treasury background/experience

• Familiarity with healthcare ERP/PAS systems

• Direct experience with healthcare payment and receivables platforms

• Advanced degree or certifications

Skills:

• Business Development

• Customer and Client Focus

• Executive Presence

• Leadership Development

• Strategy Planning and Development

• Change Management

• Organizational Effectiveness

• Performance Management

• Talent Development

• Budgeting

• Business Acumen

• Client Solutions Advisory

• Inclusive Leadership

This job is responsible for acting as the primary interface to Treasury clients. Key responsibilities include leading, directing, and coordinating the implementation of highly complex treasury, cash management, card, merchant and depository products and services. Job expectations include providing relationship management, servicing, and technical assistance to internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) and vendors in order to ensure a timely and smooth implementation process.

Responsibilities:

• Consults with client through implementation of treasury product package

• Facilitates internal and external client calls to work through implementation requests for successful completion

• Troubleshoots research, and responds to internal client team requests for resolution

• Engages key stakeholders for awareness throughout the implementation process, owning resolution for the client

Required Qualifications:

• 1+ years prior banking experience, knowledge of Treasury Management products, and/or project management experience with proven client interaction abilities.

• Comfortable leading and hosting moderate to complex project calls with clients, sales, and operation partners

• Ability to hold self, sales, and operation partners accountable for meeting implementation deadlines

• Ability to escalate appropriately to resolve client escalations and to meet and exceed client’s implementation timeline

• Problem/solving/analytical and organization skills

Skills:

• Attention to Detail

• Client Management

• Customer and Client Focus

• Oral Communications

• Account Management

• Adaptability

• Analytical Thinking

• Critical Thinking

• Written Communications

• Active Listening

• Collaboration

• Problem Solving

• Stakeholder Management

This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Responsibilities:

• Addresses issues in production proactively and handles complex client escalations
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
• Monitors and reviews documentation requirements
• Resolves peer or customer escalations and inquiries
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Required qualifications:

• Minimum 6 months of data entry experience in a bank setting.
• 10-key by touch skills.
• At least 6 months of Lockbox experience.
• Required to meet established production and quality standards after training period.
• Be attentive to detail with focus on accuracy and efficiency.

Skills:

• Adaptability
• Attention to Detail
• Business Operations Management
• Customer and Client Focus
• Policies, Procedures, and Guidelines Management
• Collaboration
• Issue Management
• Organizational Effectiveness
• Prioritization
• Problem Solving
• Confronting Bias

High School Diploma / GED / Secondary School or equivalent

Responsibilities

Reviews construction draw packages, identifies and helps resolve construction and title issues, keeps accurate records of detailed construction loan budgets and all sources of funds, including loan funds and non-loan sources of funds, and ensures loans are in balance all with some supervision Serves as a point of contact for assigned clients on all loan related servicing matters for moderately complex to complex deals which may include syndicated loans and delivers a high level of service to lenders, investors, borrowers, vendors, and Lines of Business while ensuring compliance with servicing agreements, government regulations, and the bank's policies with minimal supervision Coordinates fundings with Fulfillment and Assignment Desks as needed and ensures communications are timely and accurate Performs payoff quotes and related calculations including prepayment calculations Assists Loan Administrators with their primary responsibilities and helps managers in directing workflow and performing quality assurance activities.

Required Qualifications:

Has two or more years previous commercial real estate loan administration experience Familiarity with commercial credit or commercial loan terminology Experience with reading, interpreting, and analyzing complex legal documentation such as credit agreements, and amendments Highly organized, proactive, and able to plan, prioritize and manage deliverables Strong written and verbal communication skills; able to target messaging to different audiences Effective problem-solving skills Proficient computer skills, including Windows, Excel, Word, and Outlook Can work independently while balancing early escalation to ensure seamless closing Adapts well to a quickly evolving environment.

Finance, accounting, or mathematical background Experience with LoanIQ, ACBS, or similar booking platform Funding experience payments/advances to commercial loan clients Bachelor’s degree or equivalent loan administration experience Monitors, research and instructs payment processing for borrower payments, disbursements, and fees and collects appropriate fees due from the lender or servicer Maintains past due principal, interest, and fees as well as reconciliation exceptions within acceptable levels

Problem Solving

Recording/Organizing Information

Relationship Building

Data Collection and Entry Financial Analysis

Oral Communications

Written Communications

Data Management

Legal Structures and Legal Forms

Regulatory Compliance Result Orientation

High School Diploma / GED / Secondary School or equivalent