דרושים Business Control Analyst - Global Operations Markets ב-Bank Of America ב-United States, Charlotte

This job is responsible for moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data. Key responsibilities include fund setup, client identification data, pricing, and cost basis reporting. A Job expectations include providing quality service and effective operations support for internal business partners and external clients.

Responsibilities:

• Performs moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Reviews and approves required account documentation
• Identifies risk and opportunities for process improvement based on an understanding of how the work impacts other operational units
• Maintains knowledge of operational processes and assists in training less experienced team members

Skills:

• Account Management
• Attention to Detail
• Customer and Client Focus
• Written Communications
• Analytical Thinking
• Oral Communications
• Prioritization
• Problem Solving
• Collaboration
• Recording/Organizing Information
• Research
• Result Orientation

Required Skills:

• Excellent project management skills, including the ability to prioritize work, meet deadlines, influence others to get work done and hold them accountable are required
• Strong understanding of recordkeeping practices, systems, file layouts and structures.
• Highly organized with exceptional attention to detail
• Self-starter attitude; Demonstrates initiative while working independently
• Strong written and verbal communication skills
• Strong ability to influence/challenge and negotiate to keep all parties engaged in the process
• Advanced Microsoft PowerPoint and Excel skills

Desired Skills:

• 3 years retirement plan administration experience
• Project management experience
• Understanding of MLII recordkeeping systems
• Understanding of file layout specifications. Ability to load, manipulate and process data using various data base tools​​

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Investigate Office of Foreign Assets Control (OFAC) alerts for both domestic and international consumer, commercial and wholesale bank businesses or services functions
• Reviewing and processing OFAC transactions to meet compliance requirements
• Performs item processing functions under moderate supervision within a process that has built-in checks and balances.
• Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.
• Basic level reporting
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• Ability to navigate through multiple systems while maintaining data integrity
• Analytical and detail oriented; ability to make accurate and timely decisions
• Good oral and written communications skills
• PC proficiency and excellent keyboarding/typing skills/data entry
• Ability to work independently, as well as, within a team
• Overtime as required
• Schedule is Monday - Friday 8am - 5pm

Desired Qualifications:

• Previous Economic Sanctions, AML, Wire Transaction and/or previous Compliance experience highly desired.
• College degree or equivalent work experience desired
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

Job Description:

Job Description:

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Responsibilities:

• Drive management and execution of all capacity related activities for GAOO on a monthly and quarterly basis
• Partner with Global Operations model team to develop and maintain models to forecast employee resource demand for AML/KYC client refresh and onboarding activities
• Partner with front office and Global Operations teams to develop and maintain forecasts for associated employee resource supply metrics
• Prepare monthly capacity plan updates and reports for management, governance, and other audiences
• Seek to expand model to include AML/KYC supporting functions
• Initiate, develop and communicate to management new opportunities to improve capacity planning and related areas going forward, in terms of inputs, processes, and outputs
• Routinely partner with the front office and other stakeholders to share outcomes and seek areas to improve
• Maintain procedures and related guidance materials for maintaining capacity plans
• Act as point person and subject matter expert for capacity planning for any inquiries from management, the GAOO team, or other stakeholders at the bank

Required Qualifications:

• Bachelor’s degree
• 5+ years of industry experience, with significant data and analytics experience
• Proficient in MS Office, particularly Excel
• Strong organizational skills and flawless attention to detail
• Ability and desire to work in a team-oriented environment with strong aptitude for problem solving
• Superior presentation skills to represent the business across stakeholder groups
• Excellent written and verbal communication, collaboration and influencing skills, including the ability to communicate complex ideas in a clear and concise manner
• Natural curiosity and drive to answer important business questions
• High aptitude for self-motivation and self-determined project work in a fast-paced and rapidly changing environment

Desired Qualifications:

• Prior capacity or workforce planning experience
• Prior banking industry analytics experience

Job Description:

Job Description:

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

Line of Business Job Description:

The Program Manager will work directly with management of enterprise AML/KYC leaders to define the structure, process, and requirements for the solution as well as to document evidence of key milestones and decisions for regulatory oversight.

Responsibilities:

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing fornew change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, andovercomes programrisks, andproduces programreports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, buildspositive relationships, asks questions, and uses toolsto uncover root causes to challenges,identify opportunities,and make recommendations.
• Analyzes present-state for enterprise AML/KYC refresh program, and builds, socializes, and delivers a comprehensive strategy for the desired AML program change
• Represents the health and status of program and projects, through effective verbal and written communication channels, to Change executive and senior stakeholders
• Partners with sponsors to support and maintain momentum and plans for the delivery of the projects
• Ensures high quality artifacts throughout the project life cycle are created, delivered, and stored in alignment with milestone requirements
• Implements best-practice routines to capture and manage the end-to-end plan of record
• Ensures stakeholder engagement and keeps them informed of progress
• Tracks and escalates risk and issues at the program level
• Communicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resources
• Integrates end-to-end business process into program planning and decisioning processes
• Ensures clearly defined responsibilities and accountabilities for key program/project roles
• Supports team members with escalations and impediments on projects
• Adheres to and delivers on enterprise change management standards

Required Qualifications:

• At least 8 years of project/program management experience
• Experience managing People, Process, Technology Projects and understanding various technologies and infrastructure concepts
• Excellent project management skills, including the ability to prioritize work and meet deadlines
• Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
• Knowledge of structured project management methods
• Ability to lead cross-functional workgroups and champion initiatives
• Competent with MS products: Word, Excel, PowerPoint, Project, and Visio

Desired Qualifications:

• Prior experience in Global Operations and/or enterprise AML/KYC processes
• Prior experience in planning, leading, delivering associate and client readiness plans
• Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions.
• Initiative-taker who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo
• Believes in the value of an inclusive workplace for all employees to achieve their goals and meet the needs of our clients.
• Excels in ambiguity
• Experience working in a global environment
• Bachelor’s Degree or equivalent experience

Skills:

• Program Management
• Project Management
• Reporting
• Consulting
• Problem Solving
• Leadership Development
• Performance Management
• Collaboration
• Presentation Skills
• Prioritization
• Issue Management
• Risk Management
• Process Design
• Process Performance Management
• Oral Communications

Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor.

Responsibilities:

The Senior Analyst will partner with Business Leaders, Product Owners and Subject Matter Experts to define and understand vision, define and document functional and non-functional requirements and act as a focal point between the business stakeholders and the technology team.

• Maintaining and encouraging compliance with any appropriate standards and guidance to ensure that the project provides full traceability from concept to delivery.

• Identification and analysis of a Business Need and development of one or more Alternative Business Solutions by gathering, analyzing and documenting functional and non-functional requirements

• Responsible for the translation of the Business Requirements into System Requirements, which describe what the system, process, or product must do to fulfill the business requirements.

• The Analyst must make the System Requirements understandable and acceptable to IT developers, QA and UAT Analysts

• Assist with user acceptance testing activities

• The Analyst develops and presents artifacts describing the Business Requirements including, as appropriate: Presentations and Charts, Process Flows, Data models, Use Cases, Other Requirements Documents as appropriate to document and communicate the Requirements.

• The Analyst may also be responsible for tracing the requirements during implementation to ensure that the developed system is consistent and in scope with the determined system requirements

• Drive User Story generation across business and technology teams to support a healthy backlog of capability development within assigned project scope

Required Qualifications:

• Compliance or Audit experience is highly preferred. Previous experience in Business / Systems Analysis is a must.

• Must have experience working with Agile methodology.

• Strong SQL skills, knowledge of Oracle and understanding of relational databases and distributed systems.

• Must be able to gather and revise requirements based on user storyboards then provide the detailed requirements to developers within a quick turnaround timeline.

• Works autonomously in a fast-paced multi-disciplinary team environment

• Handles multiple tasks and can support multiple project needs simultaneously

• Acts quickly on issues and requests associated with business needs using the appropriate escalation path

• Good written and oral communication skills including technical writing skills

• Works well under pressure to meet tight deadlines

• Possesses excellent interpersonal skills to work well with managers and senior business leadership

• Evidence of 7-10 years professional experience focusing on business, process or systems analysis and requirements management in a complex regulated environment (finance, accounting, health, etc.)

• Strong analytical skills

• Applied experience in agile development teams, along with understanding of waterfall and the transition between the 2 methodologies

• Highly skilled with Microsoft Word, Excel, Visio, SharePoint, Power Point

• Familiarity with defect tracking system

Desired Qualifications:

• Knowledge of Financial Crimes Technology applications

• Bachelor in Computer Science or related field

• Experience with Horizon JIRA tool

• Risk management and control experience

This job is responsible for ensuring operational data is fit for purpose, defining controls, and monitoring processes are in adherence to enterprise data management standards. Key responsibilities include triaging and remediating data incidents, performing data analysis, training new users, and performing impact analysis stemming from data updates. Job expectations include helping in defining access and ownership of data by domain, conducting quality control, and overseeing data maintenance.

Responsibilities:

• Primary responsibility is to create / update business rules to minimize the false-positive Sanctions alerts to improve efficiency and effectives of the CoE’s alert review process.
• Manage the multiple on-going initiatives by attending calls from various projects, understand the Sanctions needs from the projects, Provide requirements to the projects and track the status of these projects.
• Analyze alerts on a daily basis to chalk out strategies to reduce the false-positives, using different pattern matching and trending techniques
• Assist in on-boarding new applications / Clients into the Sanctions screening platform requiring detailed discussions with various lines of businesses in understanding the nature and type of data received from and assist in data mapping into standard formats acceptable for Sanctions screening
• Ability to query & analyze the data required for ad hoc requirements on the fly and generate reports for the team to use.
• Work with technology teams for requirements / testing and implementing changes to improve / automate CoE processes.
• Ensures data is accurate, complete, and fit for performing data analyses through various testing procedures and data controls which help to identify business insights fit for purpose for a particular product set
• Develops and executes on Enterprise Data Management policies and standards, works across teams to ensure adherence, serves as a key point of contact for all topics related to data compliance, and manages operational elements of the (Enterprise Data Strategy Governance and Operations (EDSGO) relationship
• Manages data related incidents and identifies, communicates, and resolves or escalates issues as needed. Data inquiries include questions related to data issues, availability of data, and potential sourcing alternatives to inform
• Develops, manages, and executes on controls, ensuring tracking, monitoring, and resolution of any control breaches with data platform
• Partners with Business and Technology functions to drive the development of business and functional requirements documents and ensures strategic upstream resolution for data related incidents

Required Qualifications:

• Bachelor's degree in Computer Science, Data Management, Statistics or related fields
• Intermediate knowledge in SQL and using tools like TOAD
• Awareness of AI / Machine learning concepts and ability to implement such strategies
• Experience in data analytics and interpretation of large volumes of data
• Scripting experience with any language like Python, Java, VB

Desired Qualifications:

• Experience in Sanctions / AML processes
• Data transformation / formatting experience and able to work with data in different formats
• Knowledge of Economic Sanctions programs requirements
• Experience in Global Banking & Markets business process
• Experience in Sanctions screening applications like Fircosoft
• Logical thinking capabilities with a technical mind-set
• Advanced knowledge in using Microsoft Excel and MS Access
• Knowledge in using Microsoft products Word, Outlook, Power-point and Visio
• Knowledge of PowerBI /Tableau
• Ability to prioritize, use own initiative, make quick decisions, be flexible and work independently
• Ability to work remotely, with teams spread globally, under pressure, meet deadlines and navigate change
• Ability to work and interact with people from a diverse range of backgrounds and opinions

Skills:

• Data Collection and Entry
• Data Management
• Data Modeling
• Issue Management
• Policies, Procedures, and Guidelines Management
• Analytical Thinking
• Collaboration
• Data Governance
• Data Quality Management
• Data and Trend Analysis
• Business Acumen
• Controls Management
• Production Support
• Regulatory Compliance
• Solution Design

Job Description:

Job Description:

This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.

Responsibilities:

• Recommends financial advice and guidance that align with client financial goals and needs
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
• Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
• Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience

Required Qualifications:

• Has demonstrated experience and proven success with business-to-business sales, or small business banking.
• Has strong communication skills with the ability to effectively influence clients.
• Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
• Has a proven sales track record.
• Is able to build productive partnerships and working relationships.
• Is experienced with outbound phone sales.

Desired Qualifications:​

• Experience with financial information, spreadsheets and financial skills.
• Experience with in-person customer service and sales.
• Experience working with small business clients.
• Experience meeting or exceeding goals.
• A working knowledge of small business products and services.
• Bilingual skills.

Skills:

• Client Management
• Client Solutions Advisory
• Customer and Client Focus
• Referral Identification
• Risk Management
• Client Experience Branding
• Credit Documentation Requirements
• Credit and Risk Assessment
• Pipeline Management
• Referral Management
• Attention to Detail
• Collaboration
• Issue Management
• Prospecting
• Relationship Building

Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent