דרושים Vice President Head Cash Operation Global Treasury Merchant Operations ב-Bank Of America ב-Philippines, Taguig

The role requires a proven Markets Operations SME who:
• practices operational best standards
•thinks strategically
•communicates effectively and with impact
• is able to engage with senior and junior stakeholders in a seamless manner
• has a thorough understanding of the Philippines regulatory environment and local financial market systems
• possesses a strong ability to develop and grow staff

Responsibilities:

• Lead a team of Service and Fulfillment Associates, coordinating end-to-end client onboarding and product/service implementation
• Manage, coach performance of employees, to achieve excellent results, including ensuring strong awareness of the Bank’s operation risk management procedures and service levels with customers
• Ensure timely adherence to SLA, client commitments, regulations and internal procedures and policies, including timely and effective escalation
• Ensure standardization of processes to achieve efficiency and customer delight
• Responsible for handling a range of client servicing activities, requests and coordination across internal and external stakeholders
• Ensure effective business continuity plan is in place
• Track progress of implementation milestones, managing delays, escalation where necessary
• Support the Bank’s digital/transformation strategy
• Ensure satisfactory Audit results

Skills:

• Minimum 5 years of direct working experience in leading Service and Implementation Teams
• Strong people manager
• Customer focus
• Knowledge on local bank products and services
• Knowledge of all applicable regulatory reporting requirement and guidelines
• Project management and change management skills
• Ability to work with a sense of urgency to meet client SLAs
• Ability to manage alliances, relationship with clients, internal and external stakeholders
• Solid knowledge on problem analysis and problem-solving
• Effective written, listening and verbal communication skills
• Self-motivated, diligent and meticulous

Responsibilities:

Cash Operations

• Manage and control daily operations and administration of the payment operations unit covering payments, check clearing, time deposit, check issuance, audit confirmation and related regulatory reporting
• Manage, coach performance of employees, to achieve excellent results, including ensuring strong awareness of the Bank’s operation risk management procedures
• Ensure timely adherence to SLA, regulations and internal procedures and policies, including timely and effective escalation
• Ensure standardization of processes to achieve efficiency and customer delight. Review and document non-standard processes in accordance with the Bank’s procedures and policies. Escalate/Risk accept where required
• Implement strong internal control systems and monitor their effectiveness, not limited to review of daily control checklist/health indicators, update desk top procedures, share knowledge and adopt best practices, manage remediation of audit/self-identified findings
• Ensure effective business continuity plan is in place
• Represent the Bank in Markets/Regulators engagement. Lead, direct, monitor the delivery and implementation of regulatory/markets initiatives on payment systems. Co-ordinate with Product, Technology and all Key Stakeholders to ensure successful implementation
• Support the Bank’s digital/transformation strategy

Skills:

• Minimum 5 years of direct working experience in leading cash operations function
• Strong people manager
• Knowledge on local and cross border payments e.g SWIFT, payment channels
• Knowledge of all applicable regulatory reporting requirement and guidelines
• Hands-on in key regulatory reporting e.g. AML CTR, GLFX, ITRS reporting is an added advantage
• Project management and change management skills
• Sound knowledge of procedures and risk management/effective Quality Assurance
• Ability to work with a sense of urgency to meet internal and regulatory deadlines and address competing priorities.
• Ability to manage alliances, relationship with regulator(s), internal/external stakeholders, cross functional initiatives and process integration
• Solid knowledge on problem analysis and problem-solving
• Effective written, listening and verbal communication skills
• Self-motivated, diligent and meticulous

Job Description:

Job Description:
This job is responsible for supporting the execution of substantive money laundering, economic sanctions and fraud compliance and operational risk practices. Key responsibilities include assisting Global Financial Crimes executives and managers with activities that support the identification, escalation and timely mitigation of compliance and operational risks in alignment with the Compliance and Operational Risk Management (CORM) Program, the Financial Crimes and Global Compliance - Enterprise Policies and the Enterprise Fraud Risk Management Standards.

Responsibilities:

• Support execution of the financial crimes program in the Asia Pacific region, including but not limited to regulatory change, financial crimes policies and procedures management, risk assessments, issue management, monitoring and testing as well as any global or regional driven initiatives and projects, with specific focus on South-East Asia.

• Good understanding of regulations in the Asia Pacific region, with specific focus on Thailand and Philippines AML/CFT/Sanctions regulations.

• Supports the coordination and review of Front-Line Unit escalations on financial crimes inquiries, risks, and concerns, including but not limited to deals, new products and customer due diligence in Asia Pacific region, with specific focus on South-East Asia.

• Supports the development and maintenance of financial crimes owned policies and standards, and reviews relevant Front-Line Units/Control Functions-owned policies and standards to ensure that regulatory requirements and operational risks are appropriately addressed.

• Assists in the production of independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders.

• Assists in the monitoring of changes in regulations applicable to Global Financial Crimes, including advising business leaders, directing the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed.

• Contributes to risk coverage plans, executes independent risk monitoring, testing, and risk assessments.

• Supports with escalating financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees.

• Assists in the identification, aggregation, reporting, and escalation of the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes.

• Assists in the review of, including the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately.

Skills:

• Stakeholder Engagement, across all working levels including senior management

• Regulatory Compliance

• Monitoring, Surveillance, and Testing

• Critical Thinking

• Risk Management

• Issue Management

• Policies, Procedures, and Guidelines Management

• Written Communications

• Talent Development

• Coaching

Minimum Education Requirement:

• University/college degree OR equivalent working experience in Self-Regulatory Organization/Government Entity experience

Job Description:

Job Description:
This job is responsible for supporting the execution of substantive money laundering, economic sanctions and fraud compliance and operational risk practices. Key responsibilities include assisting Global Financial Crimes executives and managers with activities that support the identification, escalation and timely mitigation of compliance and operational risks in alignment with the Compliance and Operational Risk Management (CORM) Program, the Financial Crimes and Global Compliance - Enterprise Policies and the Enterprise Fraud Risk Management Standards.

Responsibilities:

• Support execution of the financial crimes program in the Asia Pacific region, including but not limited to regulatory change, financial crimes policies and procedures management, risk assessments, issue management, monitoring and testing as well as any global or regional driven initiatives and projects, with specific focus on South-East Asia.

• Good understanding of regulations in the Asia Pacific region, with specific focus on Thailand and Philippines AML/CFT/Sanctions regulations.

• Supports the coordination and review of Front-Line Unit escalations on financial crimes inquiries, risks, and concerns, including but not limited to deals, new products and customer due diligence in Asia Pacific region, with specific focus on South-East Asia.

• Supports the development and maintenance of financial crimes owned policies and standards, and reviews relevant Front-Line Units/Control Functions-owned policies and standards to ensure that regulatory requirements and operational risks are appropriately addressed.

• Assists in the production of independent financial crimes risk management reporting to Global Compliance & Operational Risk (GC&OR) Senior Leaders and FLU/CF Senior Leaders.

• Assists in the monitoring of changes in regulations applicable to Global Financial Crimes, including advising business leaders, directing the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenging the implementation plan as needed.

• Contributes to risk coverage plans, executes independent risk monitoring, testing, and risk assessments.

• Supports with escalating financial crimes related compliance and operational risks and issues to appropriate governance routines, management/board level committees.

• Assists in the identification, aggregation, reporting, and escalation of the remediation and thematic analysis of FLU/CF-owned issues and control enhancements related to financial crimes.

• Assists in the review of, including the development of remediation plans to strengthen controls and providing oversight to ensure they are addressed appropriately.

Skills:

• Stakeholder Engagement, across all working levels including senior management

• Regulatory Compliance

• Monitoring, Surveillance, and Testing

• Critical Thinking

• Risk Management

• Issue Management

• Policies, Procedures, and Guidelines Management

• Written Communications

• Talent Development

• Coaching

Minimum Education Requirement:

• University/college degree OR equivalent working experience in Self-Regulatory Organization/Government Entity experience

Cash Operations

• Manage and control daily operations and administration of the cash operations unit covering cash counter, check clearing, time deposit, audit confirmation and related regulatory reporting
• Manage, coach performance of employees, vendor staff and unionized staff to achieve excellent results, including ensuring strong awareness of the Bank’s operation risk management procedures
• Ensure timely adherence to SLA, regulations and internal procedures and policies, including timely and effective escalation
• Ensure standardization of processes to achieve efficiency and customer delight. Review and document non-standard processes in accordance with the Bank’s procedures and policies. Escalate/Risk accept where required
• Implement strong internal control systems and monitor their effectiveness, not limited to review of daily control checklist/health indicators, update desk top procedures, share knowledge and adopt best practices, manage remediation of audit/self-identified findings
• Ensure effective business continuity plan is in place
• Represent the Bank in Markets/Regulators engagement. Lead, direct, monitor the delivery and implementation of regulatory/markets initiatives on payment systems. Co-ordinate with Product, Technology and all Key Stakeholders to ensure successful implementation
• Support the Bank’s digital/transformation strategy

Key Requirements:

• Minimum 5 years of direct working experience in leading cash operations function
• Strong people manager
• Knowledge on local and cross border payments e.g SWIFT, payment channels
• Knowledge of all applicable regulatory reporting requirement and guidelines
• Hands-on in key regulatory reporting e.g AML CTR, ITRS, etc. reporting is an added advantage
• Project management and change management skills
• Sound knowledge of procedures and risk management/effective Quality Assurance
• Ability to work with a sense of urgency to meet internal and regulatory deadlines and address competing priorities.
• Ability to manage alliances, relationship with regulator(s), internal/external stakeholders, cross functional initiatives and process integration
• Solid knowledge on problem analysis and problem-solving
• Effective written, listening and verbal communication skills
• Self-motivated, diligent and meticulous

Job Description:

Job Description:

This role requires a strong operational risk and compliance background, Risk Framework (QA Standard) knowledge, understanding of AML requirements and testing across multiple Jurisdiction. Acts as an ambassador of the risk culture and will support testing inspections, control oversight and execution.

Responsibilities:

• Overseeing the performance and productivity of ILQA team members responsible for conducting or coordinate Quality Inspection reviews.
• Ensuring the prompt execution of quality assurance activities, including control execution, case assignments, and timely reporting results.
• Supporting initiatives aimed at enhancing the success of the Quality Assurance program.
• Providing support for regulatory examinations, internal audits and other monitoring and inspection reviews.
• Collecting data and information related to inspection metrics to support governance activities for dashboard reporting.
• Collaborating with key business stakeholders across FLU and other Enterprise partners including Refresh Operations, COS, Compliance, Screening and GFC.
• Leverage data to identify trends and pinpoint areas for improvement to reduce operational risk.
• Develop action plans for both short -term and long initiatives aimed at mitigating future risk.

Required Skills:

• 2 or more years in Quality Control/Assurance Testing, Management, Process Risk Control (PRC), Risk Control Self-Assessment (RCSA), internal audit, risk management, process improvement, compliance, front line control role or similar business control experience.
• 5-7+ years’ experience leading highly productive teams in a fast-paced environment.
• Diverse working experience across multiple lines of business and functions.
• Ability to critically think and problem solve when escalations arise.
• Strong communication abilities, organizational skills, and attention to detail.
• Strong research and analytical skills – Ability to prioritize effectively, a self-starter, organized, capable of performing work independently with minimal direction.
• Proficient computer/software skills - Experience with Microsoft Word, Excel, Power Point, Outlook, SharePoint, etc.

Desired Skills:

• Working knowledge of Risk, Quality Control/Assurance Framework.
• Knowledge or experience with Anti-money Laundering concepts/regulations or ACAMS Certification.
• Previous work experience in one or more of the following areas: risk, compliance, audit, operations and/or controls.
• Foundational knowledge of general bank policies, specific to data and privacy.
• Bachelor’s degree in related field or equivalent work experience.