דרושים Operations Team Lead Global ב-Bank Of America ב-Indonesia, Jakarta Special Capital Region

Job Description:

Job Description:

In this role, you will manage a portfolio of FI and Corp Clients, serving as their primary point of contact to ensure exceptional service delivery and timely issue resolution. You will collaborate closely with internal partners across Operations, Compliance, Product, Sales and Relationships Management to address client needs and enhance service quality. You can expect to contribute to process improvement initiatives, uphold governance and risk standards and gain exposure to senior stakeholders through client discussions and service review. This position offers the opportunity to lead by example, mentor junior team members, and play a vital role in strengthening the Bank’s client relationship and service excellence culture.

Responsibilities:

• Provides day-to-day account servicing, resolution and operational requests for accounts and clients.
• Identifies, resolves and discovers root causes through research and analysis to provide solutions in a timely manner with error free quality.
• Responsible for account management (based on client requests received) including handling escalations of more complex issues by managing the coordination of workflow to business partners and ensuring timely resolution.
• Utilizes expertise to drive results within the established framework of defined processes to resolve complex requests.
• Understands the end-to-end process for sales, service and fulfillment.
• Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight.
• May have in person client engagement and presentation responsibilities.
• Provides statistical analysis and initiates projects and processes to improve efficiency

Key Objectives

• To ensure delivery of high-quality and timely services to clients in accordance with established standards and service level agreements (SLAs).
• To build and maintain strong client relationships through proactive communication and issue resolution.
• To act as the primary point of contact for clients, coordination with internal stakeholders to ensure seamless service delivery.
• To identify opportunities for process improvement and contribute to enhancing the client experience.
• To support the implementation of client onboarding, maintenance, and reporting processes efficiently and accurately.

Skills:

• Minimum 8 years of relevant experience in client service within banking industry.
• Strong background in handling Financial Institution (FI) clients; exposure to Corporate Banking clients is also acceptable.
• Proven track record in managing end-to-end client servicing processes, including account maintenance, onboarding and issue resolution.
• Experience in coordinating with internal stakeholders such as Operations, Compliance, Sales and Product teams to ensure timely and effectively client support.
• Excellent understanding of banking product and services.
• Strong client management and communication skills, with ability to engage senior stakeholders internally and externally.
• High attention to detail, strong analytical mindset and ability to work under pressure in a fast-paced environment.
• Proficient in written and spoken English.
• Demonstrated leadership, with ability to guide junior team members and ensure adherence to service standards.
• Client-centric, proactive, and solutions-oriented.
• Collaborative, adaptable, and able to navigate complex organizational structure.
• Absolute team player and evidence of character consistent with Bank of America’s core values.

Job Description:

Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Data, Reporting and Operations Management (DROM) is looking for a dynamic and experienced individual to support the strategy to meet the policy & regulatory requirements associated with Non-Financial Regulatory Reporting (NFRR) report production process across multiple APAC branches.
Key responsibilities include ensuring accuracy, completeness & timeliness of NFRR submission to regulator, timely escalations of issues, communicate regulatory requirement change, and governance, among others.
The successful candidate will work closely with cross-functional teams including Manual Data Providers, Report Preparers, Report Owners, Data Strategy and Management Executive (DSME) and FLU/CF Governance team.

• Bachelor’s Degree with minimum 10+ years of experience
• Experience in any of the following areas: Operations/Finance/Regulatory Reporting/Risk. Advantage for candidates with Regulator reporting experience.
• Strong knowledge of Payment, Deposit, Trade Finance, Cash Management and Credit products.
• High level understanding of Indonesia regulatory domain and associated LRR requirements.
• Strong technical and data analytical skills (i.e., Excel, and other similar applications) with experience in analysing, managing and reporting from large sets of structured data (e.g., books and records data).
• Able to produce accurate work output and reports under tight deadlines.
• Communicates effectively in both oral and written formats and tailors message appropriately to audience.
• Demonstrated intellectual curiosity and operational excellence experience.
• Able to think critically to quickly analyse and resolve issues
• Influences and delivers results through collaborative relationship with key partners and stakeholders.
• Works independently to prioritize work and deliver against regulatory deadlines amidst a dynamic environment.
• Able to demonstrate a high level of integrity with a mature approach to work.
Desired Skills:

• Audit experience.
• Experience interacting with regulatory agencies and /or regulatory exams.
• Knowledge of key regulatory reporting rules relating to Payment, Deposit, Trade Finance, Cash Management and Credit products.
• Regulatory reporting experience in a global banking regulatory reporting environment, or exposure to Payment, Deposit Trade Finance, Cash Management and Credit products, for instance
• Anti Money Laundering and Counter- Terrorism Financing reports
• International Fund Transfer Instruction (IFTI)
• Cash Transaction Report (CTR)
• Customer data information with the bank (SIPESAT)
• AML CTF (APU-PPT)
• Central Bank (Bank Indonesia) reports
• Finance group of information reports for Credits, Letter of Credit, Acceptance, Bank Guarantee.
• Risk and Capital group of information reports for customer complaints, negative publication, dispute and resolution.
• Risk and Capital group of information reports for Payment System group of information reports for remittance, proprietary channel.
• Main Data group of information reports for collateral, customer data.
• Foreign Exchange Activity by the Bank (LLD).
• Non-resident transaction and position.
• Export proceed from natural sources (DHE SDA).
• Non-SWIFT Export and Import proceed.
• Fund transfer report.
• Loan to Value report.
• Financial Services Authority of Indonesia reports:
• Financial Information Services System (SLIK) report.
• Core debtor, depositor report.
• Monthly BUK Condense report.
• Credit restructuring report.
• OJK Box (OBOX) Liquidity and Credit reports.
• Indonesia Deposit Insurance Corporation reports
• LPS Single Customer View (SCV) reports (Monthly, Annual, Ad-hoc)
• Ministry of Finance of Indonesia reports
• Domestic Tax IGA reporting (PMK70)
• Tax Computerized Stamps
• Other Non-Financial Regulatory Reporting:
• IRRBB - Deposits and Loan report.
• Experience in technology implementation projects including involvement in building new or enhancing existing systems to meet complex reporting requirements.

Job Description:

Job Description:

You will play an important role in supporting the daily activities of the bank to ensure smooth, accurate, and efficient transactions. This role will give you exposure to various banking processes, regulatory compliance, and customer service support. You can expect to work in a structure environment with opportunities to learn cross-functional operations within the bank.

Responsibilities:

Business and Operations:

• Provide front-line support to customers by responding to inquiries, resolving transaction issues and assisting with banking services
• Handle daily transaction processing, such as fund transfer, clearing settlements and reconciliations
• Monitor and resolve operations issues or discrepancies in transactions
• Follow maker-checker and other internal control processes to minimize risk and errors
• Collaborate with front-office and other department to support customer transactions and resolve inquiries

Risk and Compliance:

• Understand and implement changes resulting from Regulation update
• Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews
• Manage the operational risk with stable operations and full compliance to local and global regulations
• Satisfactory audits, reviews, exams (internal and Regulator driven)

Skills:

• Minimum 1 year of experience in Banking Operations is preferred, especially in client service or back-office functions; however, fresh graduates are welcome to apply
• Basic knowledge of banking processes, transaction handling, and regulatory compliance is advantage
• Good communication and interpersonal skills to coordinate with internal teams and clients
• Ability to manage alliances, client relationships, cross functional initiatives and process integration within the geography covered
• Strong analytical skills with attention to detail, accuracy, and ability to work with numbers
• Ability to work under pressure, meet deadlines, and maintain a high level of integrity
• Comfort working in a collaborative team environment
• Absolute team player and evidence of character consistent with Bank of America’s core values

Job Description:

Job Description:

You will play a key role in Trade Finance Transactions are receiving & process the documents and ensuring the transactions comply with our Compliance to Regulatory and Internal requirements financial integrity and regulatory compliance as well its Reporting. This role giving you a strong foundation in Risk Frameworks, Operational Risk, and Process Optimization.

Responsibilities:

Business and Operations:

• Understand UCP600 rules, ISBP, ISP98 , POJK 26/2024 and the local rules also regulations that governs Anti Money Laundering, etc related to International rules.

• Understand the documents requirements in Trade Finance Transactions.

• Received and process incoming documents and prepare the report.

Risk and Compliance:

• Understand and implement changes resulting from Regulation update.

• Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews.

• Manage the operational risk with stable operations and full compliance to local and global regulations.

• Satisfactory audits, reviews, exams (internal and Regulator driven).

Skills:

• Minimum 2 year of experience in Banking Operations preferable Trade Finance Operations experience.

• Strong analytical skills with attention to details.

• Familiar with Trade Finance Documents and Legal Company Documents.

• Familiar with banking transaction process flow and general banking knowledge and Regulations.

• Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership.

• Comfort working in a collaborative team environment.

• Ability to work in a high pressure and fast changing environment.

• Ability to manage alliances, client relationships, cross functional initiatives and process integration within the geography covered.

• Absolute team player and evidence of character consistent with Bank of America’s core values.

Job Description:

Job Description:
You will play a key role in Client Onboarding, Account Maintenance ensuring our Compliance to Regulatory and Internal requirements financial integrity and regulatory compliance as well its Reporting. This role giving you a strong foundation in KYC Process, Risk Frameworks, Operational Risk, and Process Optimization.

Responsibilities:

Business and Operations:

• Understand the local rules and regulations that governs the Know Your Client, Client Due Diligence, and Anti Money Laundering.
• Understand the documents requirements in onboarding Clients.
• Come up with and document the process to create and prepare the report.

Risk and Compliance:

• Understand and implement changes resulting from Regulation update and Clients Mandate.
• Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews.
• Manage the operational risk with stable operations and full compliance to local and global regulations.
• Satisfactory audits, reviews, exams (internal and Regulator driven).

Skills:

• Minimum 3 years of experience in Banking Operations or Client Service, preferably related to KYC process
• Strong analytical skills with attention to details.
• Familiar with Legal Company Documents
• Familiar with banking transaction process flow and general banking knowledge and Regulations.
• Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership.
• Comfort working in a collaborative team environment.
• Ability to work in a high pressure and fast changing environment.
• Ability to manage alliances, client relationships, cross functional initiatives and process integration within the geography covered.
• Absolute team player and evidence of character consistent with Bank of America’s core values.

Job Description:

Job Description:

This job is responsible for supporting Treasury Sales Officers (TSOs) with managing and growing revenue both domestically and globally within an assigned portfolio. Key responsibilities include supporting all activities from sale through implementation and coordinating the Client Management Process (CMP) by focusing on client acquisition and deepening existing relationships. Job expectations include partnering with product specialists and service partners by making recommendations and creating customized treasury solutions that meet the needs of the client.

Responsibilities:

• Assists with coordinating the Client Management Process (CMP), including client planning, client calling efforts, client team meeting preparation, delivery, and follow-up, and revenue and pathway tracking
• Conducts industry, client, and prospect research to develop strategies and create proposals and pitchbooks for pre-call planning
• Completes price and cost benefit analysis models to develop pricing strategies, which includes working with the Treasury Sales Officer on non-standard pricing
• Partners with Product Specialists and support partners to develop strategies to grow revenue and deepen existing relationships
• Supports clients through the implementation, client onboarding, and training activities
• Ensures the accuracy of sales data including managing sales pathways, call reporting, and profitability reporting
• Participates in in-person calling activities and ad-hoc direct sales opportunities with Treasury Sales Officers

Skills:

• Account Management
• Client Management
• Customer and Client Focus
• Oral Communications
• Presentation Skills
• Portfolio Analysis
• Relationship Building
• Critical Thinking
• Data Management
• Problem Solving
• Active Listening
• Analytical Thinking
• Collaboration
• Prioritization
• Written Communications

Minimum Education Requirement:

• Bachelors’ degree required, ideally in Business Administration

Job Description:

Job Description:

You will play a key role in ensuring our financial integrity and regulatory compliance. This role provides exposures to multiple business functions, giving you a strong foundation in regulatory frameworks, operational risk, and process optimization.

Responsibilities:

Business and Operations:

• Understand the local rules and regulations that governs the submission of regulatory reports.
• Understand the reporting requirements for the reports in scope.
• Identify the required data sources to be used in the report preparation.
• Come up with and document the process to create and prepare the report.
• Prepare and submit the reports before the deadline.

Risk and Compliance:

• Understand and implement changes resulting from regulatory mandates, including regulatory reporting and onshore processing requirements.
• Is thorough with the requirements and demands of regulatory reporting and dealing with frequent changes in this space.
• Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews.
• Manage the operational risk with stable operations and full compliance to local and global regulations.
• Satisfactory audits, reviews, exams (internal and Regulator driven)

Skills:

• Minimum 3 years of experience in local regulatory reporting and familiar with banking regulations and financial reporting standards.
• Strong analytical skills with attention to details.
• Proficiency in financial reporting software and excel.
• Familiarity with banking transaction process flow and general banking knowledge.
• Ability to manage and communicate with the regulators.
• Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership.
• Comfort working in a collaborative team environment.
• Ability to work in a high pressure and fast changing environment.
• Ability to manage alliances, client relationships, cross functional initiatives and process integration within the geography covered.
• Absolute team player and evidence of character consistent with Bank of America’s core values.