דרושים Sr Operations Manager ב-Bank Of America ב-India, Mumbai

∙ Resolution and escalation of matched and unmatched trades
∙ Timely response to client queries regarding the settlement of their trades
∙ Client Fails Reporting
∙ Buy in avoidance
∙ Liaising with other internal departments to ensure timely resolution of Client fails
∙ Involvement in ad hoc projects for new processes or industry initiatives

, will be involved in designing, running and maintaining daily, weekly and monthly dashboards and provide meaningful insights on current business trends. The incumbent will be required to liaise with onshore partners across global locations on a regular basis to understand the requirements, get fresh reporting requirement, and provide clarifications, among other things.

Skills exposure :Banking industry knowledge/ background would be an added advantage

Knowledge about interfacing models with software applications for enhancing usability

Analytical problem solving, Technical skills (MS Office: Excel & PowerPoint), Communication skills

Requirements

Education:MBA/ PGDM / Maters in Economics / Quantitative Technique & Economics/ Mathematics/ Supply Chain/ Operations/ Statistics/ Data Sciences

Students should be willing to work in any locations namely – Mumbai, Chennai, Gurugram, Gandhinagar (GIFT), Hyderabad as per company requirement

Responsibilities:

• Control of Dormant & Ban Control accounts as per established regional and local procedures. Including AML/KYC controls on activation or related maintenance as received from clients.
• Perform AOC / Account release activity for Dormant/ Ban-control transactions, ensure all the validations are done as per the DTP before releasing the AOC
• Monthly review of Dormant list and physical verification of files held with PMCG
• Preparation and circulation of Bank Reconciliation statements daily.
• Opening, maintenance and closure of Internal account (Client related, External & Internal, PAP, Nostro partner bank, GL, Suspense etc.)
• Review of accounts held in Deferred / Suppress Dormant status as per the guidance
• Review Suspense, Holdover, TX, Oracle Breaks etc. to ensure that no item is outstanding as per established process. Monitoring reconciliation of Nostro accounts.
• Review of Desktop procedures and ensure that the same are updated
• Revert on the regulatory notices received from regulatory bodies like SEBI, Income Tax offices, Financial Investigation Unit, etc.
• Perform Day 2 Quality checks for new Accounts Opened/maintenance done
• Perform maintenance activities related to set up of new accounts in INDOCS
• Prepare regulatory reports submitted by the Bank and ensure adequate controls are built in the process for accurate and timely reporting
• Maintaining RTGS holidays for India on the system
• Responsible for maintaining efficient relationship with stakeholders
• Preparation of Internal and Customer related MIS as per the requirement

Skills:

• Post-Graduate / MBA / Chartered Accountants with 3 to 5 years of experience preferred
• Excellent Customer Service and Inter-personal skills
• Ability to manage a team
• Should be solution oriented and look for opportunities to automate. Experience in automated projects will be an added advantage.
• Good computing, accounting skills and analytical skills.
• Good written and verbal communication skills
• Ability to manage multiple tasks with accuracy
• Quality conscious and having flair for constant process improvement.
• Ability to manage volumes with accuracy.
• Knowledge about banking operations preferable

Core Technology Infrastructure:

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Responsibilities:

• Manage in-flight internal/external audits, Regulatory exams, and Compliance targeted assessments
• Coordinate audit and regulatory requests and initial/potential findings
• Notify impacted parties of audit or exam commencement
• Maintain an inventory of current, forecasted and completed audits, exams and RFIs
• Manage business partner relationships, engaging with Audit, Compliance, and Technology teams in region and globally
• Analyze common/thematic exam RFIs and responses to proactively prepare for future exams

Skills:

• 5+ years of experience in technology, technology internal controls, audit, risk or compliance, regulatory driven activities in large and complex organizations
• Strong understanding of the components and application of technology control frameworks
• Experience managing audits, regulatory exams or engagements, and Compliance targeted assessments through the coordination of requests for information (RFI)
• Strong relationship management skills to navigate the complexities of aligning stakeholders, building consensus, and resolving conflicts in a large, distributed organization; proven ability to influence peers/stakeholders and senior leaders across various lines of businesses
• Good project management skills to meet timelines set for audit / regulatory inspections
• Highly proactive - Critical thinking skills, ability to connect the dots, decisive in instructions and approach, and a love of problem-solving
• Meticulous, with a sharp eye to catch key details in RFIs and interpret required submission(s)
• Proven ability to analyze common/thematic exam RFIs to proactively prepare for future exams
• Demonstrates ability to manage multiple and often competing priorities in a global environment; Ability to drive strategic initiatives with a track record of successful change and making difficult decisions
• Strong communication skills, communicate complex ideas in a clear and concise manner. Ability to decompose complex issues and drive timely decisions
• Good team player, knowing when to engage others for additional input vs when to act independently. Participation in cross-functional teams and ability to work effectively in both a matrixed and a geographically dispersed team

Desired Skills:

• Banking and Markets technology, Infrastructure technology, and/or Technology control consulting background strongly preferred
• Familiarity with common APAC banking technology regulations strongly preferred
• CISA, CGEIT, CISM, CRISC, CISP, or other related certification preferred
• College degree (BS or equivalent) in applicable field of study preferred
• Proficient in Microsoft excel, Python, data manipulation and automation

About Us*

Process Overview*

Global Finance was set up in 2007 as a part of the CFO Global Delivery strategy to provide offshore delivery to Line of Business and Enterprise Finance functions. The capabilities hosted include Accounts Payable, General Accounting & Reconciliations, Management Reporting & Analysis, Research & Analytics, Financial Transaction Processing, Finance Systems Support & Regulatory reporting. Over the years, the scope of Global Finance has been expanded to include operations for other enterprise control functions like Human Resources and Risk and Compliance.

Job Description*

This initiative execution/ business integration role will require the individual to lead, manage, and deliver on the end to end scope of Automation initiatives. This individual will get significant exposure to senior stakeholders across CFO through leading initiative routines to communicate project progress, governance, new opportunities and key decisions.

Responsibilities*

• Effectively manage the end-to-end delivery of their Automation projects / initiatives
• Ensure proper documentation of business requirements, process flows, design and other business analysis deliverables
• The role will require skills required to deliver a complex and multi-faceted project end-to-end
• Developing high quality deliverables with clearly articulated executive summaries and key messages.
• Strong knowledge in data warehousing concepts. Good understanding of Alteryx, Tableau, Workiva, SharePoint , VB, SQL, Data Modeling and other newly upcoming technologies.
• Supporting the development of an automation opportunity assessment framework and an associated automation tool selection criteria to ensure right tools are applied to the right opportunities
• Partner with senior stakeholders across different lines of business

Requirements*

Bachelor’s degree ( preferably in a finance)

Post Graduate (MBA – Finance or equivalent)

Certifications If Any

Technical certifications in Workiva platform and RPA tool like UiPath, Alteryx Advanced, SharePoint and Tableau preferred

Experience Range*

8 to 10 years

Foundational skills*

• Must have intermediate to advanced knowledge of tools such as Alteryx and Tableau, UiPath, Workiva, Power pivot, SharePoint Visual Basic, SQL and others and have at least 8 to 10 years of relevant experience in analytics, automation and reporting
• Ability to work in a fast-paced, dynamic environment is critical
• Must have good project management and communications skills
• Experience of managing multiple projects concurrently with tight and changing deadlines
• Good documentation skills to capture test results and report them to onshore process team
• Good analytical skills and ability identify/raise questions
• Ability to lead/facilitate discussions across various levels of stakeholders/support partners

Desired skills

• Excellent understanding with other programming languages such as SQL, Python and VBA will be strongly preferred
• Strong collaboration and relationship management skills to drive change
• Prior experience with either of self-service tools such as Alteryx and Tableau, UiPath (RPA), Power pivot, Workiva and others
• Proven ability to work with system tools in complex environments and good understanding of business

Work Timings*

Flexible between 11:30 am to 8:30 pm or 12:30 pm to 9:30 pm

Job Location*

Mumbai / Gurugram

This role will assist in performing routine processing functions under close supervision. Decisions have minimal impact on internal and external customer relationships.
Involves post execution trade processing, which includes validating, affirming, sending confirmations to counterparties, Enter settlements as a Maker, Process Fees and Billing. Processing of trades have to comply with DTPs. Ensure compliance with local and global regulatory requirements. Involves Engage with different stakeholders including Business, Compliance, Finance and Technology for resolving any issues.
Trade Validation of FX Option and Or Interest Rate Swaps deals.
•Perform Manager level role in Cash Manager.
•Reporting of Trades on CCIL CORE
•Preparation of Deal Confirmations, Sending out and Following up for Receipt of the same. Managing the Document Archival System
•Maintain Due diligence at the time of processing / settlement of the trades.
•Maker role for some of the desk activities.
•Engage with Stakeholders including Business, Compliance, Finance, Technology for constructively resolving any queries.
•Participate in various process improvement initiatives/ projects as required.
•Preparation of daily, weekly & Monthly MIS reports
•Providing Audit Data to Concurrent Auditors -
•Passing of Manual entries in GBS.-
•Monitoring of Alleged and Pending queue in CORE( CCIL Owned application)
•Monitoring of any New/amend Standard Settlement Instructions received from Clients.
• Previous experience of processing within FX, Derivatives and Collateral Operations
• Client focused. Client facing experience or ability to conduct discussions with Clients in a clear and concise manner
• Excellent communications skills
• Ability to work under pressure and adhere to stiff deadlines
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
• Knowledge of Regulations and Ability to Identify and Mitigate Operational Risk
• Strong understanding of the accounting principles
• Good knowledge of Microsoft Excel
• Graduate from a reputed University with experience in operations processing in a bank.

Job Description:

Process Overview:

Enterprise Control Function Testing: Performs independent testing against applicable Laws, Rules and Regulations and Internal policies & procedures across various enterprise functions (GT&O and Non GT&O).

: The job function is to perform compliance testing using various data sources to support multiple reviews for different lines of businesses. To provide independent evaluation of compliance with Regulatory-focused policies and procedures. Testing is executed across lines of businesses impacted by key laws/regulations. Individual will be responsible for delivering consistent processes, procedures and oversight supporting testing leaders, FLU, and Control Function partners and strategic planning and operational excellence across Enterprise Independent Testing.

Responsibilities:

• Conduct quality independent transactional and process testing according to documented test script
• Testing includes activities such as manual, automated, surveillance and transaction level testing
• Accountable for monitoring quality test execution, reversal/rebuttals, reporting and resolving issues escalated by LOB/testers, and monitoring the completion of all tests as scheduled
• Execute, organize, and prioritize testing in a timely manner ensuring monthly deliverables are achieved while maintaining target accuracy ratios.
• Enter test results and findings in designated testing database.
• Adhere to documented SLAs, Shift schedules and maintain on-time delivery of services.
• Adhere to the productivity & accuracy target on cross trained functions.
• Responsible for Process Documentations, Access Reviews, Data Retention etc.
• Contribute towards consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and overall team performance.
• Provide feedback on test scripts when issues are identified that require additional clarity.
• Ability to handle and spearhead multiple workstreams
• Initiate Line of Business Meetings as per business requirement
• Ability to initiate Refresher trainings for the Process
• Awareness to Process Level Reporting
• Act as a process SME & mentor and ensure to be morale booster for the team.

Requirements:

Education:Graduate in any stream

Certifications If Any:CAMS(Certified Anti-Money Laundering Specialist), CIA, CPA, CFE or other similar certification

5-8 years’ experience

Foundational skills:

• Audit, Testing, Compliance, Risk, or QA experience
• 4-6 years of experience in the BPO or Financial Services industry.
• Coding experience (i.e. SQL, Python)
• Knowledge of AML, bank secrecy act, GFC related Laws, Rules & Regulations & testing related applications.
• Excellent verbal and written communication skills and effective interpersonal skills; should be confident while Managing relationship with Business/Onshore partners
• Ability to troubleshoot conflicting information and come to accurate conclusions
• Proven expertise in data architecture, including data modeling, data integration, and data quality frameworks.
• Understanding of regulatory requirements related to data governance and risk reporting.
• Experience with modern data platforms and technologies (e.g., cloud-native architectures, data lakes, big data tools, and relational/NoSQL databases).
• Familiarity with data quality tools and technologies such as Informatica, Collibra, Alteryx, or custom frameworks.
• Investigative mindset
• Synthesize and integrate different sources of information Strong Analytical Skills
• Ability to train others
• Focused attention to detail
• Ability to read and comprehend Line of Business Policies and Procedures and interpret impacts to testing.
• Proficient system knowledge to perform transactional testing within the various businesses.
• Experience with Microsoft Office applications
• Good inter-personal skills, positive attitude, team-player.
• Willingness to learn and adapt to changes

:

• Experience in Global Financial Crimes, Anti-Money Laundering, and/or Fraud testing
• Exposure to machine learning or AI techniques for anomaly detection or data validation.
• Certifications such as TOGAF, DAMA CDMP, CAMS, or cloud architecture certifications (AWS, Azure, GCP).
• Operational Risk and Compliance testing experience.
• Ability to contribute additional value through process/business improvement ideas.
• Strong documentation skills

12:30 PM – 09:30 PM IST
(may vary as per requirement)

Hyderabad / Mumbai / Gurugram / Gift City