דרושים Non-technical Project/program Management Ii - B2 ב-Applied Materials ב-Taiwan, Hsinchu

Key Responsibilities

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
• Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
• Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
• Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.
• Executes escalation procedure.
• Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
• Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.

Qualifications:

• Minimum 7 years of experience in the semiconductor industry. Experience with Implanter products is a plus, but candidates with other product backgrounds are also welcome.
• At least 1 year of people management or leadership experience, with proven ability to lead teams and drive results.
• Experience working with equipment suppliers or at vendor sites, especially with a strong understanding of after-service business operations, is preferred.
• Prior experience supporting semiconductor customers is highly desirable.
• Strong interpersonal skills with the ability to build and maintain long-term customer relationships.
• Proficient in English communication, both verbal and written, for internal collaboration and external customer engagement.

Technical Support Engineer (TSE)

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure.

• Support multiple technical escalations, resolve with focus on time to resolution and quality of work

• Attend customer field issues meetings with FSO, collaborate with BU engineers

• Recommend best practices to improve products, processes, or services.

• Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.

• Provide on-site coaching to FSO

• Provide Alpha and Beta Site support

• Support NPI development early in the product life cycle, and at key customer sites

• Support BU DFx (Design for Service / Install) projects

• Create, or collaborate in creation of, innovative advanced trouble shooting tools

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data.

Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments.

• Education:
  Bachelor’s degree or equivalent in technical field

• Skills:

  • Ability to work independently and as part of a team

  • Strong organizational and time management skills

  • Excellent interpersonal and communication skills

  • Ability to handle stressful situations and effectively manage difficult problems

  • Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK

• Certifications:
  Applied Materials Etch Product Certification or equivalent.

• Languages:
  English (written and verbal)

• Years of Experience:
  3+ years of experience with Applied Materials SRP products or similar semiconductor equipment.

• Work Experience:
  Minimum 3 years of semiconductor fab HW experience

• Shift:
  Mon-Fri 8 hr per day

• Travel:
  Yes, generally 25% of the time, but could be as high as 50%.

• Relocation Eligible:
  No

Key Responsibilities

• Bridge HQ initiated changes with field team: representative of Applied Materials Taiwan to join HQ major projects (ex. CRM, QRAM, TKM, P&L), participate HQ design phase discussions and communicate field team to adopt changes timely. Continuously feedforward/feedback CIP ideas with HQ and field team, with successful change managements/program implementations

• SME of providing internal data and convert data into business/operation intelligence, provided FSO management and sales team with forecast revenue/GM%, market share, opportunity to grow service business.

• Coordinator of Taiwan FSO productivity improvements, facilitate region level productivity improvement discussions with aggressive target set, work with FSO managers to adopt productivity improvement BKM as well benchmarking practices across Taiwan sites.

• Good communication skill which help to discuss with HQ for CIP with valid business reason, also communicate with field team to understand the real intends and changes properly

• Strategic Program Management:

  • Execute cross-functional programs that support FSO transformation, operational efficiency, and customer experience.

  • Manage program risks, dependencies, and stakeholder expectations.

• Operational Excellence:

  • Execute process improvements across field service delivery, logistics, and customer support.

  • Analyze data to clarify KPI root causes and support process standardization.

Required Capabilities

• Quick learner: the ability to quickly make sense of and organize ambiguous situations

• Partner with stakeholders to achieve and accomplish

Minimum Qualifications

• 3 years (above) knowledge of semiconductor customers and peer equipment companies. Experienced in customer service (ex. CE), or cross functions rotation experience (ex. order management, business operation, spares operation, finance, contract management or relevant) is preferred.

• Interpersonal and communication skills: Ability to collaborate with cross-functional teams, build relationships, and influence stakeholders.

• Strong tactical discipline; coordinate and respond quickly to requests

• Good communication (written and verbal), organization, and influence skills

• Data analysis skill: MS Excel (ex: advanced functions, pivot tables)

• Personality with positive, proactive, detail-oriented, and responsible

Role Responsibilities

• Presents technical training in house and at customer sites, focusing on specialized / customized courses; requires both domestic and international travel; manages classroom/lab activities to assure fulfillment of course objectives; presents and practices safety per procedure; may train during off shift and/or weekends as assigned.

• Maintains product technical knowledge sufficient to prepare and present defined product courses; disseminates new information to staff; may complete certification on multiple platforms and/or processes to include safety modules; actively certifies others; establishes new certification requirements.

• Utilizes Technical Publications and System Business Units to improve technical documentation efficiencies; creates and augments documentation to fill gaps in released materials; evaluates instructor performance; trains others in standard course developmentprocess/InstructionalSystemDesign (ISD); responsible for course design approval.

• Provides technical expertise and troubleshooting skills to assist with system repairs; ensures system functionality can support course objectives; ensures all safety retrofits are installed on the training systems.

• Demonstrates knowledge and understanding of the technical training organization and operations and the AGS organization; informs customers of additional technical training courses/products available; assists in building customer relationships and selling technical training related products; provides input on customer issues/needs to determine future training opportunities.

• Provides coaching and leadership to other instructors; serves as mentor to less senior instructors for class delivery, technical development and certification; anticipates, prevents and resolves customer satisfaction issues.

• Manages multiple projects of diverse scope and complexity; directs project team members.

• Alpha Site support to Engineering in house or on an engineering tool provides review of ECO's; communication to the field.

• Supports GPS in the generation of docs.

• Develop new procedures and Best Known Methods.

• First chamber Build. Work with Engineering and Manufacturing; participate on New Product final test.

• Develop technical materials.

• Observe technical activities to determine operating procedure and detail.

• Interview personnel to become familiar with products & methods.

• Study tech docs to integrate a technology, operating procedure, production sequence and detail.

• Review published materials and recommends revisions.

• Communicates with BUs to obtain current product information for courses updates; represents technical training organization at divisional meetings.

Minimum Qualifications

• 2+ years above experience ofMDP. Tool hands-on experience is preferred. (Job scope and job grade may be adjusted according to candidate's mature level)
• Need to be flexible on business travel. Travel Rate: 20%~30%
• Good English communication and presentation skill

Key Responsibilities

• Bridge HQ initiated changes with field team: representative of Applied Materials Taiwan to join HQ major projects (ex. CRM, QRAM, TKM, P&L), participate HQ design phase discussions and communicate field team to adopt changes timely. Continuously feedforward/feedback CIP ideas with HQ and field team, with successful change managements/program implementations

• SME of providing internal data and convert data into business/operation intelligence, provided FSO management and sales team with forecast revenue/GM%, market share, opportunity to grow service business.

• Coordinator of Taiwan FSO productivity improvements, facilitate region level productivity improvement discussions with aggressive target set, work with FSO managers to adopt productivity improvement BKM as well benchmarking practices across Taiwan sites.

• Good communication skill which help to discuss with HQ for CIP with valid business reason, also communicate with field team to understand the real intends and changes properly

• Strategic Program Management:

  • Execute cross-functional programs that support FSO transformation, operational efficiency, and customer experience.

  • Manage program risks, dependencies, and stakeholder expectations.

• Operational Excellence:

  • Execute process improvements across field service delivery, logistics, and customer support.

  • Drive standardization and best practices across accounts and teams.

• Change Management & Communication:

  • Execute change communication plan, training, and stakeholder engagement

  • Act as a liaison between field teams and corporate functions to ensure smooth adoption of new processes and tools.

Required Capabilities

• Quick learner: the ability to quickly make sense of and organize ambiguous situations

• Partner with stakeholders to achieve and accomplish

• Selfless and supportive approach to the role

Minimum Qualifications

• 5 years (above) knowledge of semiconductor customers and peer equipment companies. Experienced in customer service (ex. CE), or cross functions rotation experience (ex. order management, business operation, spares operation, finance, contract management or relevant) is preferred.

• Ability to act as an influencer: nurture relationships, build rapport and establish trust across multiple stakeholders

• Organized, structured approach to execution

• Strong tactical discipline; coordinate and respond quickly to requests

• Good communication (written and verbal), organization, and influence skills