דרושים Apple Pay Platform Operations Analyst ב-אפל ב-United States, Cary

Bachelors in Business, Operations, Engineering or a related field required. Minimum 5 years of professional work experience in the payments eco-system. Experienced in the financial services technology industry and/or payments...

Help Apple Pay & Wallet deliver amazing new commerce experiences for Apple customers around the world. Apple Pay is a leading digital wallet for iOS customers in over 80 markets and growing rapidly. We believe the role would place you in a highly-energized environment with some of the most hardworking creative individuals in the industry where you would be inspired to share your experience along with providing extraordinary support for the team.This role will be working within our global platform operations organization to understand, develop and improve our operational processes and support our Wallet & Apple Pay payment ecosystem partners.We seek an experienced Payments Platform Operations Analyst to support operational work streams related to onboarding and sustaining Wallet & Apple Pay programs globally with our partners. The team needs a thoughtful, self-motivated, driven individual comfortable working in an exciting, complex, fast-paced environment.

It is critical that you develop a strong working relationships with each of your partners. You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment. You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our operations.Maintain global perspective - seeing beyond current issues in order to understand downstream impacts of decisions and directionsSupport global work streams with internal and external payment partners in the areas of platform health and support - bug tracking, operational support reporting, Payment Certificate Support and Mass Enablement onboarding. Engage with business and technical cross-functional teams to facilitate and align in support of the global processes and programs.Perform business process and data analysis and impact assessmentsWork with cross functional teams to develop, streamline and/or optimize support processes for new products, new features and standard day to day partner supportInfluence decisions and organizational change through collaboration, leadership and customer/partner-focused approach. Synthesize sophisticated issues into a clear story assessing operational opportunities. Experience in troubleshooting API integrations Skilled at helping payment partners identify, navigate and overcome technical issues related to onboarding and payment acceptance driving growth and improving the partner and customer experience. Experience integrating, supporting and troubleshooting a complex suite of products and/or servicesAbility to explain technical concepts and issues to a broad audienceAbility to initiate and drive internal projects and payment partner initiatives to completion with minimal mentorship.Have a passion for drilling into the details of how things work, leading to outstanding user/partner experiences.Have high level of integrity, passion in providing this vital service to the platform, and a sense of urgency to “make things happen”Able to operate autonomously and push through ambiguity to drill down to actions and solutions

Bachelors in Business, Operations, Engineering or a related field required.
Minimum 5 years of professional work experience in the payments eco-system.

Experienced in the financial services technology industry and/or payments ecosystem platforms
Experience in web development (JavaScript, HTML, CSS)

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. .

משרות נוספות שיכולות לעניין אותך

Apple Apple Pay Platform Operations Analyst United States, Texas, Austin

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Apple Standards Architect - Apple Pay United States, North Carolina, Cary

Apple Sr Software Engineer Apple Pay United States, North Carolina, Cary

08.06.2025

Apple Sr Software Engineer Apple Pay United States, North Carolina, Cary

שיתוף

We are looking for solid software development skills in one or more general purpose languages such as Java, Kotlin or others. Experience with object oriented analysis and design. Experience with...

You will: - Architect, design and implement highly available and scalable systems - Analyze requirements, identify gaps and translate them into a technical design. - Collaborate closely with cross functional teams like Client Engineering, Radios/NFC, Security & Compliance, External Partners etc. - Write high quality, testable and performant code.

We are looking for solid software development skills in one or more general purpose languages such as Java, Kotlin or others.
Experience with object oriented analysis and design
Experience with client server development and API design.
Experience with Relational and NoSQL Databases.
BS degree in computer science or equivalent field

MS degree plus 4-5 years of software development experience or equivalent experience
Experience in building large-scale highly available distributed systems.

משרות נוספות שיכולות לעניין אותך

10.05.2025

Apple Standards Architect - Apple Pay United States, North Carolina, Cary

שיתוף

Bachelor’s or Master’s degree in Computer Science, Information Security, or a related field. 10+ years of experience in digital credentials, identity, access management, cybersecurity standards, and protocol development. Familiarity with...

We’re looking for a Standards Architect with a strong product influence playing a dual role: contributing to the development and adoption of industry standards (e.g. OpenID, FIDO, W3C, ISO/IEC), while actively shaping the design and roadmap of internal products. You'll ensure that evolving products are interoperable, future-proof, and aligned with global regulatory, technical, and trust frameworks. You'll be contributing to the global evolution of digital credentials while ensuring our internal systems align with best practices and compliance requirements.KEY RESPONSIBILITIES:- Participate in and contribute to industry standards bodies (e.g., OpenID Foundation, FIDO Alliance, W3C, ISO/IEC) to help shape the technical direction of digital credential and security protocols.- Translate evolving standards into product requirements and influence roadmap decisions to ensure compliance and competitive differentiation.- Anticipate regulatory and industry shifts to inform product planning and technical architecture early.- Develop conformance and interoperability strategies for digital credentials, wallet, and identity systems.- Provide technical guidance on standards implementation, trust frameworks, and interoperability testing.- Document and communicate implications of new and emerging standards to technical and executive stakeholders.

Bachelor’s or Master’s degree in Computer Science, Information Security, or a related field.
10+ years of experience in digital credentials, identity, access management, cybersecurity standards, and protocol development.
Familiarity with OpenID specifications, OAuth 2.0, and associated security models.
Solid understanding of ISO/IEC standards related to information security (18013-5, etc.).
Experience working with or within standards bodies (e.g., OpenID Foundation, IETF, ISO/IEC, W3C).
Excellent writing skills for technical and policy documents.
Ability to travel as this position will require domestic and international travel up to 2 times per quarter.

Active contributor to standards organizations (e.g., published drafts, working group participation).
Experience implementing identity federation or single sign-on (SSO) solutions.
Knowledge of compliance frameworks like NIST, or GDPR in relation to identity standards.

משרות נוספות שיכולות לעניין אותך

20.04.2025

Apple Program Manager Wallet & Apple Pay Operations United States, North Carolina, Cary

שיתוף

7+ years of professional experience with payments platform ecosystem and/or mobile wallet program management. Experienced in the financial services industry and/or payments ecosystem platforms. Experienced in Lean Six Sigma and...

This role will be working within our partner operations organization to understand, develop and improve our operational processes and capabilities to support our partners, and measure our impact on the experience. In this role you will help us define our future vision, build operational capabilities, and enable partner support.It is critical that you develop a strong working relationship with each of your partners. You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment. You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our operations.

7+ years of professional experience with payments platform ecosystem and/or mobile wallet program management

Experienced in the financial services industry and/or payments ecosystem platforms
Experienced in Lean Six Sigma and Business Process Model and Notation
Experienced in developing technology based payments products, including launching and scaling partner support operations globally.
Ability to synthesize complex topics and distill key business dynamics to senior leaders and partners
Solid ability to operate autonomously across multiple teams in a matrixed, global organization
Bachelors in Business, Operations, Engineering or a related field required.

משרות נוספות שיכולות לעניין אותך

20.04.2025

Apple Quality Operations Manager United States, North Carolina, Cary

שיתוף

BA/BS degree or equivalent experience. 6+ years of work experience in large-scale, multi-channel contact center environment including technical support and / or customer service management. 2+ years direct people leadership...

You will be: • An inclusive leader, driving your team to achieve quality and customer experience goals. • A strategic thinker, able to analyze trends, identify areas for improvement, and implement meaningful solutions to enhance the customer and frontline employee experience. • A skilled communicator, translating strategy into action and fostering collaboration across teams.• A problem solver, using data-driven insights to drive accountability and continuous improvement. • A trusted partner, building strong relationships with internal teams, vendors, and cross-regional leaders. • A developer of talent, ensuring team engagement, growth, and professional development. • Able to balance customer, employee, and business needs, ensuring alignment with Apple’s overall support strategy. • Willing to travel up to 20-40% as needed.

BA/BS degree or equivalent experience
6+ years of work experience in large-scale, multi-channel contact center environment including technical support and / or customer service management
2+ years direct people leadership experience
Strong understanding of quality assurance, customer experience, and performance management in a contact center
Proven ability to set clear priorities and align work to goals in a fast-paced environment.
Strong ability to motivate a team to apply functional expertise and creativity to improve experiences.
Effective communication skills — including ability to present & write
Proven ability to analyze data, identify trends, and drive improvements.
Skilled at building trust and fostering collaboration across teams.
Demonstrates strong professional ethics.

Experience working with suppliers
COPC Certification or experience
Lean Six Sigma Certification

משרות נוספות שיכולות לעניין אותך

06.04.2025

Apple Apple Support Team Manager United States, North Carolina, Cary

שיתוף

Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or fast-paced environment supervising 15+ frontline employees. Bachelors degree or equivalent experience. Knowledge...

Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or fast-paced environment supervising 15+ frontline employees
Bachelors degree or equivalent experience

Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed
Excellent influencing skills and ability to work with key business partners
Able to develop coaching plans that incorporate observations and key performance trends
Experience with using technology to craft team cohesiveness and establish rapport
Demonstrates a real passion for technology and an ability to coach to administrative and technical concepts
Establishes relationships and seeks to understand what motivates individuals
Prioritizes coaching needs and experience in developing employees to achieve excellent customer service results
Leads a standard for high-quality work by consistently meeting and exceeding performance goals
Strong and effective written and verbal communication skills with the ability to tailor your message to your audience
Solution oriented leader who demonstrates creativity and curiosity
Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
Makes space to listen, learn, and amplify diverse perspectives and experiences
Confronts barriers to greater inclusion with tenacity, care and commitment
Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs

AppleApple Pay Platform Operations Analyst

משרות נוספות שיכולות לעניין אותך

United States, North Carolina, Cary

861125126

08.06.2025

שיתוף

תיאור:

Bachelors in Business, Operations, Engineering or a related field required.
Minimum 5 years of professional work experience in the payments eco-system.

Experienced in the financial services technology industry and/or payments ecosystem platforms
Experience in web development (JavaScript, HTML, CSS)