המקום בו המומחים והחברות הטובות ביותר נפגשים
דרושים People Support Specialist - Japanese Speaking ב-אפל ב-China, Shanghai
מצאו את ההתאמה המושלמת עבורכם עם אקספוינט! חפשו הזדמנויות עבודה בתור People Support Specialist - Japanese Speaking ב-China, Shanghai והצטרפו לרשת החברות המובילות בתעשיית ההייטק, כמו Apple. הירשמו עכשיו ומצאו את עבודת החלומות שלך עם אקספוינט!
חברה (1)
אופי המשרה
קטגוריות תפקיד
שם תפקיד (1)
China
Shanghai
נמצאו 30 משרות
26.08.2025
A
Apple Customer Service Support Specialist Retail Care China, Shanghai
Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
תיאור:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
Show more
משרות נוספות שיכולות לעניין אותך
25.08.2025
A
Apple People Business Partner Leader Greater R&D Site China, Shanghai
Proven Experience in supporting (influencing and mentoring) senior leadership at Director/VP level and above. Experience partnering with client groups from multiple countries and complex markets with track records in driving...
תיאור:
This role represents a key partnership opportunity to inspire change, results and excellence. You will play a key role in the APAC People team.
- Proven Experience in supporting (influencing and mentoring) senior leadership at Director/VP level and above. Experience partnering with client groups from multiple countries and complex markets with track records in driving people strategies in either Greater China or Global.
- Proven experience leading strategy and driving implementation in Organisational Development, Change Management, Leadership Development, Talent & Performance Management
- Ability to drive decision and productive analytical data and trends
- Preferred fluency in Mandarin and understanding of GC market - can be optional for internal candidates with strong experience in Apple and with global insights
- Strategic agility in building out people strategies and able to decipher and build out prioritisation
- Leading team - strong background and experience in leading senior team members and developing team members
- Outstanding communication skills and executive presence
- HR Manager or HRBP with experience leading People Team in a matrix organisation. Proven track records in building and developing high performance team and showcase ability to develop others.
- Experience working with senior executives and working in Greater China with a strong understanding of the cultural nuances of the region
- Experience collaborating with Employee Relations, Talent Acquisition, Comp and Bens and On-boarding functions
- Ability to navigate and cut through ambiguity and thrive in a fast paced and vibrant environment
- Positive energy & attitude with a desire to drive constant improvement & change
Show more
משרות נוספות שיכולות לעניין אותך
25.08.2025
A
Apple Program Manager - Support Insights China, Shanghai
5+ years of customer-facing technical-support experience and 3+ years of retail or technical team leadership experience. Genius or Lead Genius experience preferred. Expert user of Apple hardware and all Apple...
תיאור:
Keys to success include exceptional analytical, collaborative, problem solving, and presentation skills, as well as a natural desire to influence others drive results and deliver hands-on execution. • Proactive partnership with store teams and other internal teams to create targeted strategies relating to reducing operational expense, maximising service revenue, tracking improvement and cost savings over time, and reporting results weekly to leadership. • Continually balance targeted financial objectives with team and customer satisfaction. • Build and maintain key partnerships including Market Leaders, Store Leaders, and store teams. • Turn feedback captured into actions that influence service strategies and get results. • Analyse current service processes and procedures to continually seek new efficiencies. • Work collaboratively with AppleCare and Retail Leadership to drive adoption and compliance with service strategies. • Work with Reporting teams to ensure data is available, accurate and fit for the purpose of identifying trends in key operational metrics that yield actions to improve the business. • Deliver feedback to Field (Field Operations Leaders, Market Leaders, Store Leaders, Managers, Lead Genius') on performance trends and outliers. • Partner with the Field to plan next steps and actions to improve key focus areas. • Engage Training teams to influence training materials to improve strategies • Provide comprehensive updates to Retail/AppleCare Leadership on trends, actions and outcomes. • Conduct store visits to gather insights and drive actions; position requires up to 30% travel
- 5+ years of customer-facing technical-support experience and 3+ years of retail or technical team leadership experience. Genius or Lead Genius experience preferred
- Expert user of Apple hardware and all Apple operating systems and Proficient in Excel, Numbers, Pages and Keynote
- Excellent verbal and written communication skills, coupled with a proactive approach to problem solving
- Ability to develop strong relationships quickly. A trusted partner that others enjoy working with.
- A self-starter who possesses exceptional time management skills
- Strong data analysis skills with the ability to transition analysis into actions
- Innovative individual who is always looking for ways to push the business forward
- Proven track record of providing a high level of support to internal and external customers
- Ability to balance competing priorities and shift focus to support changing needs of the business
BA/BS preferred or equivalent experience Fluency in speaking and writing English required. Japanese or Mandarin languages are a plus.
Show more
משרות נוספות שיכולות לעניין אותך
25.08.2025
A
Apple Apple Support - Executive Relations Senior Area Manager Grea... China, Shanghai
Bachelor’s degree or equivalent experience required. Fluency in both spoken and written Mandarin and English is essential. 8+ years of experience in customer experience, executive relations, or a similar high-impact...
תיאור:
- Bachelor’s degree or equivalent experience required.
- Fluency in both spoken and written Mandarin and English is essential.
- 8+ years of experience in customer experience, executive relations, or a similar high-impact role.
- 5+ years of leadership experience, leading both managers and individual contributors, with a track record of building strong, high-performing teams.
- Proven ability managing teams across multiple sites and driving critical initiatives, and delivering operational excellence at scale.
- Strong executive presence and the ability to influence and build trust at all levels of the organization, including senior leadership and external stakeholders.
- Demonstrated ability to manage high-profile customer escalations, balancing customer advocacy with business priorities.
- Exceptional communication, negotiation, and interpersonal skills—able to present insights to senior leadership with clarity and confidence.
- Thrives in fast-paced, high-pressure environments while demonstrating professionalism, empathy, and sound judgment.
- Willingness and flexibility to support crisis situations or high-profile escalations outside of standard working hours as needed.
- Experience engaging with government agencies in Greater China, with strong understanding of local regulatory environments and consumer law.
Show more
משרות נוספות שיכולות לעניין אותך
04.08.2025
A
Apple PAC Retail Online Production Support Analyst China, Shanghai
3+ years of experience providing production support for internal customers or partner teams. A keen passion for solving complex problems and creating innovative solutions. Demonstrated ability to communicate with and...
תיאור:
- 3+ years of experience providing production support for internal customers or partner teams
- A keen passion for solving complex problems and creating innovative solutions
- Demonstrated ability to communicate with and influence at all levels of an organization, including catering communications to audiences of varying technical comprehension.
- Ability to occasionally work weekends and holidays to provide critical support coverage, including new product launches and events requiring heightened support.
- * Experience with SAP modules (e.g., S/4HANA, ECC) in a support or implementation capacity and Proficiency in data extraction, transformation, and loading (ETL) processes from SAP systems for AI/ML initiatives.
- * Familiarity with AI/ML concepts and their application in business process optimization or predictive analytics and Understanding of machine learning frameworks (e.g., TensorFlow, PyTorch) and their integration with enterprise systems.
- * Ability to leverage AI/ML tools and techniques to enhance incident resolution and proactive problem identification.
- * Demonstrated capabilities and understanding of ITIL or similar models of IT Service Management (ITSM)
- Hands-on experience supporting telephony, network, contact center and/or and e-commerce solutions.
- Established proficiency in applying advanced analytical proficiency to solve support issues
- Hands-on experience with ServiceNow or a similar ticketing system
- Demonstrated ability to understand and explain complex business processes, systems, and tools with a focus on upstream/downstream impacts.
- Curiosity, a desire for continuous improvement, and an ability to navigate through adversity.
Show more
משרות נוספות שיכולות לעניין אותך
21.07.2025
A
Apple Platform Specialist Apple Ads Leisure China, Shanghai
You will have account management experience, operations or other client facing sales and service functions ideally across both direct clients as well as agency clients. Deep knowledge of the mobile...
תיאור:
You will be responsible and accountable for managing, growing, and developing accounts both existing and new- forging a long term commercial partnership with the Strategic account clients. You will grow a book of business, through consulting and making recommendations to clients on how they structure and optimise their campaigns to hit their business goals. You will work closely with the Client Partners who act as our frontline sales team working with multi market advertisers. You will be part of shaping and driving the right team culture that ensures the business hits its revenue and delivers outstanding client service. You will grow into an expert of the tools that are built to support the business.
- You will have account management experience, operations or other client facing sales and service functions ideally across both direct clients as well as agency clients.
- Deep knowledge of the mobile app landscape, ideally in shopping, lifestyle or food&drinks sectors
- Good understanding of performance advertising, the mobile market and a keen passion for the constantly evolving digital space.
- Excellent numeric and analytical skills are critical for this role.
- Fluency in English and native speaking in Mandarin are required.
- Great collaboration, prioritization and planning skills.
- Keen eye for detail and trends, combined with the ability to react fast to ensure we deliver our clients the best in market service, whilst keeping a cool head under tight deadlines.
- Excellent communications skills, able to listen effectively, socialize ideas across functions and articulate the business visions both internally and externally.
- Passionate about working across teams, driving a culture of collaboration and shared success.
- Extremely professional and positive attitude.
- Bachelor's degree in related field or equivalent.
Show more
משרות נוספות שיכולות לעניין אותך
07.07.2025
A
Apple Customer Service Support Specialist Retail Care China, Shanghai
Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
תיאור:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
Show more
משרות נוספות שיכולות לעניין אותך
Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
תיאור:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
Show more
משרות נוספות שיכולות לעניין אותך
בואו למצוא את עבודת החלומות שלכם בהייטק עם אקספוינט. באמצעות הפלטפורמה שלנו תוכל לחפש בקלות הזדמנויות People Support Specialist - Japanese Speaking בחברת Apple ב-China, Shanghai. בין אם אתם מחפשים אתגר חדש ובין אם אתם רוצים לעבוד עם ארגון ספציפי בתפקיד מסוים, Expoint מקלה על מציאת התאמת העבודה המושלמת עבורכם. התחברו לחברות מובילות באזור שלכם עוד היום וקדמו את קריירת ההייטק שלכם! הירשמו היום ועשו את הצעד הבא במסע הקריירה שלכם בעזרת אקספוינט.