דרושים Sr Media Specialist Technical Account Manager ב-אמזון ב-United States, Portland

Key job responsibilities
You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.A day in the life
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceKey job responsibilities
Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, and have the ability to gain stakeholder buy-in. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.A day in the life
A day in the life

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Note: This role requires the ability to work out of an office either in Portland, Seattle or Santa Clara/Mountain View.Key job responsibilities
As a Senior Media Specialist TAM, you will:- Complete the onboarding and off-boarding requirements of assigned key customers- Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
- Interface with customer project managers and technical owners to understand requirements and deliver product releases
- Collaborate with Product Managers to prioritize customer requirements, advocating for the customer
- Work with Engineering managers to ensure delivery of product features to meet customer requirements- Mentor junior Media Specialist TAMs and EngineersDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 2+ years experience using the public cloud as a developer, architect, technical program manager or implementer
- Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience
- 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities
- 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business
- 3+ years experience in the Media & Entertainment market segment

- Experience in internal enterprise or external customer-facing environment as a technical lead
- Excellent communication and leadership skills including facilitation, negotiation, and conflict resolution
- Ability to understand and communicate business and technical needs
- 4+ years’ software engineering experience
- Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS)
- Adaptive bitrate video streaming and delivery technologies
- Experience with Amazon Web Services or other cloud providers in a 24x7 operational services or support environment

Up to 10% travel requiredKey job responsibilities
- Act as the primary technical point of contact representing the technical needs of high-value media workflow for key enterprise accounts
- Participate in the on-boarding and off-boarding requirements of assigned key customers
- Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
- Interface with customer project managers and technical owners to understand key technical and operations requirements
- Collaborate with Product Managers to define customer technical requirements, helping to advocate for solutions that drive long-term operational success
- Work with Engineering managers to ensure delivery of product features to meet customer technical requirements- Ability to effectively communicate with technical leads at internally and at key accounts, across, up, and down both organizations
About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience
- 3+ years experience using the public cloud as a developer, architect, systems engineer, or technical implementer
- 3+ years’ experience in systems engineering or technical operations support, with some customer-facing responsibilities
- 3+ years’ experience (and demonstrated credibility) working in a technical role within a software engineering-focused business
- 3+ years of experience in video compression, packaging and delivery mechanisms such as HLS, DASH, CMAF, RTMP, UDP, and file based workflows

As a Senior Media Specialist TAM, you will:- Complete the onboarding and off-boarding requirements of assigned key customers- Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
- Interface with customer project managers and technical owners to understand requirements and deliver product releases
- Collaborate with Product Managers to prioritize customer requirements, advocating for the customer
- Work with Engineering managers to ensure delivery of product features to meet customer requirements- Mentor junior Media Specialist TAMs and Engineers
Note: This role requires the ability to work out of an office either in Portland, Seattle or Santa Clara/Mountain View.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 2+ years experience using the public cloud as a developer, architect, technical program manager or implementer
- Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience
- 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities
- 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business
- 3+ years experience in the Media & Entertainment market segment

- Experience in internal enterprise or external customer-facing environment as a technical lead
- Excellent communication and leadership skills including facilitation, negotiation, and conflict resolution
- Ability to understand and communicate business and technical needs
- 4+ years’ software engineering experience
- Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS)
- Adaptive bitrate video streaming and delivery technologies
- Experience with Amazon Web Services or other cloud providers in a 24x7 operational services or support environment

The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSWork/Life BalanceStandardized AWS Taglines
About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience.
- 7+ years of technical engineering experience.
- Experience in Informational Technology operations

- 7+ years of experience with operational parameters and troubleshooting for four (4) of the following: Compute / Storage / AI/ML / EKS / Networking / Security / DevOps / Big Data and Analytics / Applications Development in a distributed systems environment
- Internal enterprise or external customer-facing experience as a technical lead
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
- Experience in a 24x7 operational services or support environment Experience in internal enterprise or external customer-facing environment as a technical lead Practical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networks Networking knowledge (DNS, IPsec, BGP, VPN, Load Balancing).
- Experience with AWS services and/or other cloud offerings

As a Senior Media Specialist TAM, you will:- Complete the onboarding and off-boarding requirements of assigned key customers- Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
- Interface with customer project managers and technical owners to understand requirements and deliver product releases
- Collaborate with Product Managers to prioritize customer requirements, advocating for the customer
- Work with Engineering managers to ensure delivery of product features to meet customer requirements- Mentor junior Media Specialist TAMs and Engineers
Note: This role requires the ability to work out of an office either in Portland, Seattle or Santa Clara/Mountain View.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 2+ years experience using the public cloud as a developer, architect, technical program manager or implementer
- Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience
- 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities
- 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business
- 3+ years experience in the Media & Entertainment market segment

- Experience in internal enterprise or external customer-facing environment as a technical lead
- Excellent communication and leadership skills including facilitation, negotiation, and conflict resolution
- Ability to understand and communicate business and technical needs
- 4+ years’ software engineering experience
- Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS)
- Adaptive bitrate video streaming and delivery technologies
- Experience with Amazon Web Services or other cloud providers in a 24x7 operational services or support environment

In this role, you will own customer issues throughout their complete lifecycle while providing knowledgeable and responsive technical support for our enterprise customers. Our customers include small and large enterprise customers and includes on-premises, and cloud based workflows. You will be responsible for issue investigation, identifying software defects, in-depth and complex repro cases across multiple products and services, workarounds and researching innovative or unfamiliar technologies. This is a complex, fast-paced, and high-throughput environment where frequent context shifting and multi-tasking is required. As an engineer on the team, there are additional expectations of leadership and expertise in multiple disciplines.Key job responsibilities
In this role, you will:Act as an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organizations while working independentlyCommunicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds and defect resolution
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor's degree in computer science, engineering, mathematics or equivalent, or 3+ years of professional or military experience
- 3+ years of experience working in enterprise-level technical/customer support
- 3+ years of experience with Linux operating systems, particularly with networking and system administration
- 3+ years of experience with LAN configuration, Internet protocols, server applications and related troubleshooting tools