דרושים Customer Solutions Manager Global Healthcare & Life Sciences Industries ב-אמזון ב-United States, Chicago

In this role, you are able to take a defined set of tasks and execute it on schedule. You identify ineffective processes. You may identify when technical implementations have defects or are not highly available, performant, or maintainable. You understand operational risk and avoid taking unnecessary risks. You identify operational concerns and resolve, mitigate, or escalate the concerns in a timely manner.This is a shift work position. This team works 24/7 operations, and may require you to work some nights and/or weekends.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
A day in the life
About the team
About AWS
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- 1-3 years of experience with Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc.)
- 1-3 years of experience with Networking (TCP/IP, DNS)
- 1-3 years of experience with Troubleshooting / Support for technical IT issues
- Current, active US Government Security Clearance of TS/SCI with Polygraph

- Experience with internet fundamentals and cloud computing concepts
- Experience with AWS core services, Command Console, or command line interface
- Experience with compute, database and storage concepts
- Experience with Virtualization (VMware, Xen, Hypervisor)
- Experience with security concepts and best practices
- Experience with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools Experience managing full application stacks from the OS up through custom applications

Key job responsibilities
Some high-level responsibilities include:
• Prioritize and assign deployment tasks to technicians.
• Coordinate team resources to deliver project tasks including, cross team support, change management, maintenance window support, and potential off-hour needs.
• Manage inbound racks and hardware from receiving through on-site deployment milestones.
• Manage the quality of vendor installed cabling and associated orders.
• Apply project management skills, provide coaching and create internal documentation.
• Guide, train and educate staff on deployment processes and required customer SLAs.
• Provide weekly and monthly reports supporting MBRs, internal metrics and team goals.
• Handle project escalations, host weekly staff meetings and cross functional partnerships.
• Recruit and train technicians while maintaining appropriate staffing levels.
• Recommend, document, and oversee AWS policies and procedures.
• Partner cross functionally to drive awareness and compliance of AWS safety standards.

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years managing a team of technicians or field engineers.
• 3+ years working in a data center or colocation environment.
• 3+ years of rack deployment and cable vendor management.
• 3+ years of working knowledge related to network cabling, optic types, and test equipment.

• 5+ years leading a team of technicians or field engineers in a colocation environment.
• Demonstrated experience with optical technologies such as DWDM.
• Experience building physical connectivity using copper and fiber optic cabling.
• Developing operational metrics to drive internal team efficiency.
• Representing your team and technical area of responsibility to senior management.
• Contribute to the creation and implementation of process improvements.
• Strong organizational and planning skills, including time management.
• Broad understanding of colocation/data center infrastructure, installation and cage/room design.
• Experience with switches, routers, optic types, optical muxes and test equipment.
• Meets/exceeds Amazon’s leadership principle requirements for this role.
• Meets/exceeds Amazon’s functional/technical depth and complexity for this role.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:- Providing technical guidance and implementation support throughout project delivery, with a focus on using AWS AI/ML services
- Collaborating with customer stakeholders to gather requirements and propose effective model training, building, and deployment strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience developing software code in one or more programming languages (java, python, etc.)
- PhD or Masters of Science degree in Computer Science, or related technical, math, or scientific field (or equivalent experience)
- 5+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- 5+ years of experience hosting and deploying GenAI/ML solutions (e.g., for data pre-processing, training, deep learning, fine tuning, and inferences) or/and Data Science Experience
- 5+ years of coding, data querying languages (e.g. SQL), scripting languages (e.g. Python)

Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.Key job responsibilities
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 7+ years design/implementation/consulting experience of distributed applications
- 5+ years management of technical, customer facing resources
- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standardsABOUT AWS:Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.AWS Global Services

- Bachelor's degree in STEM field
- Experience in leading and delivering enterprise-level IT engagements
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- 5+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience

- active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology
- Experience representing AWS within the customer's environment and driving discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation
- 5+ years of delivering customer engagements in a professional services role experience

• Helping our customers to design and create cloud computing architectures
• Our company credo: “Work hard. Have fun. Make history.” It’s critical to love what you do and take pride in your value proposition to our customers.
• Deep-dive technical discussions around design and an intellectual curiosity to always keep your technical skills current while maintaining a pulse on industry trends.With experience in the following key areas:• Technical presentation experience – White board, small and large group presentations
• Technical – Web Services development/deployment experience, cloud computing
• Operational – Web site/services operations, management, and security
• Ability to travel 30%
• Experience (Preferred) : Working with State and Local Government (SLG), Education or Public Sector customersPreferred Experience/Skills:• Intermediate/advanced knowledge of the AWS services
• Prior experience in a technical role within a sales organization
• Prior experience in education, state or local government
• Understanding of infrastructure and security requirements, such as HIPAA, CJIS, etc.
• Demonstrated experience leading or developing high quality, enterprise scale software products using a structured system development lifecycle
• Meets/exceeds Amazon’s leadership principles requirements for this role
• Meets/exceeds Amazon’s functional/technical depth and complexity for this roleDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 2+ years of design, implementation, or consulting in applications and infrastructures experience
- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 5+ years of IT development or implementation/consulting in the software or Internet industries experience

We require a strong strategic and technical minded individual with a passion for devising innovative concepts and strategies that will take our Operations to the next level. We are looking for a leader who can collaborate, lead and mentor an organization of skilled Data Center Technicians and Engineering Operations Technicians and associated managers.As a successful applicant, you will get to lead a part of the World’s largest Cloud Computing Infrastructure.You will have the ability to refine and develop processes to optimize operational excellence in every area of your role.
You will be able to drive performance levels to achieve the pace we build and operate our Data Centers. You will bring your operational expertise to drive operations in our Data Centers along with developing great relationships with both internal teams and external vendors.
Some high-level responsibilities include:
· Managing and developing an organization of skilled managers and technicians, providing both tactical and strategic expertise and ensuring the highest levels of performance.
· Constantly striving for improvement on all our processes and procedures. (We believe there is nothing we cannot improve).
· Assisting & managing relationships with external vendors & contractors.
· Liaising with internal teams & management groups.
· Ensuring adherence by audits that we exceed local Health & Safety standards in all our Data Centers.
· Never ceasing to drive performance through metric creation, improvement and adherence of all aspects of our operations and utilizing those metrics to drive positive improvements.
· Collaborate with senior leadership, regional peers and stakeholders on strategically planning future growth for the coming 1 to 2 years.
· Develop, mentor and train the leadership of the future, to ensure success at scale.
· Challenge and improve on accepted documentation and practices to not only meet but exceed industry best practices..
· Ability to manage a geographic region, remote from your direct manager.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor's degree in engineering, computer science, or a related field or equivalent experience.
- 4 years operating as a manager of managers.
- 10+ years managing data center operations, facility engineering operations, critical environment facilities, datacenter build-outs and scaling, or similar critical environment.