דרושים Helpdesk Officer Onprem ב-אמזון ב-Thailand, Bangkok

Note:
• Candidate must be authorized to work in Thailand without sponsorship.
• 5 days’ work week
• Onsite based in our office near Phetchaburi MRTYour day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and understanding their unique IT needs and providing personalized support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions. You will guide and empower both technical and non-technical Amazonians through the ever-evolving digital landscape.Key job responsibilities
• Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
• Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements
• Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions
• Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits
• Help train and onboard new team members and Amazonians
• Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience setting up, taking down and re-locating PC systems
- Experience with network troubleshooting and support
- High school or equivalent
- Ability to identify and proactively resolve or escalate issues
- Excellent customer facing skills
- Willingness to learn and apply new procedures and technology
- Proficient in English

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
- Bachelor’s degree in Computer Science or IT related field
- Experience with client, server and network services DNS, DHCP, OSI Model and TCP/IP
- Experience with audiovisual, video conferencing or event support
- Experience in Active Directory and Windows Server backup solutions
- Understanding basic concepts of information security

Note:
• Candidate must be authorized to work in Thailand without sponsorship.
• 5 days’ work week
• Onsite based in our office near Phetchaburi MRTYour day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and understanding their unique IT needs and providing personalized support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions. You will guide and empower both technical and non-technical Amazonians through the ever-evolving digital landscape.Key job responsibilities
• Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
• Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements
• Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions
• Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits
• Help train and onboard new team members and Amazonians
• Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience setting up, taking down and re-locating PC systems
- Experience with network troubleshooting and support
- High school or equivalent
- Ability to identify and proactively resolve or escalate issues
- Excellent customer facing skills
- Willingness to learn and apply new procedures and technology
- Proficient in English

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
- Bachelor’s degree in Computer Science or IT related field
- Experience with client, server and network services DNS, DHCP, OSI Model and TCP/IP
- Experience with audiovisual, video conferencing or event support
- Experience in Active Directory and Windows Server backup solutions
- Understanding basic concepts of information security

We are Amazon; we pioneer.
Your responsibilities: As you keep an eye on the IT support for the virtual workforce the extent of your duties will include but not be limited to:
Have clear understanding of business expectations and make sure all IT requirements are taken care on time.Work hand in hand with global projects team for any onsite requirements.Manage and keep track of IT Budget and spent. Work closely with Finance Controllers for tracking all expenses.
You’ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Corporate IT services staff,
BASIC QUALIFICATIONS
A technical Bachelor’s degree in a relevant discipline is necessary,
14+ years of Industry experience including 5+ years of people management (multiple locations)
Previous, relevant management experience in an operations or logistics environment as an IT or alternatively as an IT Service Delivery Manager. Additionally, previous experience in Linux/Unix support and/or Microsoft Windows support,
You possess networking knowledge and expertise, specifically LAN / WAN ,Wireless & work from home support
You’re comfortable with IT infrastructure and other fundamental aspects of computer facilities infrastructure required at home/office
Previous experience of developing, lobbying for, owning and take care of IT budgets; including staff, hardware and software,Strong analytical skills, along with validated problem-solving ability, are both a necessity,
Occasional travel will be required.
PREFERRED QUALIFICATIONS
A Master’s degree in a relevant discipline is a nice-to-have,
An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems,
Certifications in Unix/Linux System support and/or Microsoft Windows system support,
Telecom knowledge, including VOIP / SIP as well as mobile technologies,
Previous help desk / technical support experience and/or previous Service Delivery and Service Level Management experience,
ITIL and Prince2 certifications would be advantageous,
You’re willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems,
Experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle,
Knowledge on OSP and DoT related tasks.
Exposure to Customer Support environment.

- 5+ years of developing a team of technical professionals across multiple locations experience
- 2+ years of leading technology teams as a information technology operations manager experience
- Bachelor's degree, or 4+ years of professional or military experience
- Knowledge of Linux or Unix systems administration

- Knowledge of hardware architectures
- Experience with system management tools and client/server environments