דרושים Support Engineering ב-אמזון ב-India, Hyderabad

- 1+ years of tax, finance or a related analytical field experience
- 2+ years of complex Excel VBA macros writing experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages

- Experience working with Tableau
- Experience using very large datasets

Key job responsibilities
- Deliver live sports and music events to a high standard globally
- Work with internal and external partners to perform pre-event checks and triage any audio/video or OTT issues.- Operate with limited guidance from management and drive issues to resolution.
- Aid in the development and testing of operational tools that improve efficiency through automation
- Contribute to the creation and improvement of support documentation.
- Assist in the training and development of new staff
- Create and interpret metrics that measure support success and service performance.
- You have a strong aptitude for trouble shooting and problem solving.A day in the life
Post event, support engineers collate any relevant data points and communicate these out to stakeholders.

- Experience troubleshooting and debugging technical systems
- Experience in development or technical support
- 3+ years of technical support experience
- Knowledge of SVOD or OTT video services
- Experience supporting microservices architecture
- Proven ability to troubleshoot and identify the root cause of issues. You're a natural problem solver!
- Demonstrated skill and passion for operational excellence, efficiency, and process improvement

- Knowledge of web services, distributed systems, and web application development
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- Experience with video encoding and streaming media standards
- Experience of a live streaming or live production environment with exposure to video encoding, signal acquisition.
- Experience working in live sports

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
Maintenance Engineer
(Must be proficient in either Electrical or Mechanical maintenance)Electrical Maintenance:
• Perform preventive maintenance and troubleshooting of HV/MV/LV panels, Circuit Breakers, RMUs, Transformers, VFDs, Motors, Battery systems, and UPS systems.
• Execute non-destructive testing including Thermography, Partial Discharge Testing, and Ultrasonic Testing.Mechanical/HVAC maintenance:
• Maintain and troubleshoot HVAC equipment including DX units, Split AC systems, Ductable AC units, VRF systems, and AHUs.
• Service Chilled Water Systems including Chillers, Pumps, Motorized valves, Dampers, and Chemical dosing systems.
• Maintain Fire Safety Systems. Fire suppression and Fire extinguishing systems.
•. Perform Generator maintenance including A, B, C, and D checks.Planning & Documentation:
• Prepare and manage 52-week preventive maintenance calendars.
• Develop and update MOPs and SOPs. Create detailed equipment checklists. Track observations and implement cost-saving innovations.
• Execute cluster-level equipment maintenance.
• Document and report equipment observations. Proactive corrective maintenance as required.
• Coordinate with asset management team for maintenance scope enhancement/changes.
• Ensure adequate spares availability.
A day in the life
Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
• Provide operational readings and key performance indicators to make sure uptime is maintained.
• Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Perform and oversee maintenance on all electrical, mechanical, and fire/life safety equipment within the data center.
• Perform scheduled preventive maintenance tasks and conduct regular equipment inspection rounds.
• Respond to alerts and alarms, ensuring quick resolution to maintain facility uptime
• Work closely with operations teams, vendors, and technical program managers for maintenance activities.
• Document all maintenance activities, update logs, and maintain accurate equipment records.
• Participate in team discussions to improve processes and implement innovative solutions while ensuring 24/7 facility reliability.Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- High school or equivalent diploma
- Bachelor's degree in engineering or equivalent, or experience from a technical internship
- Minimum 2+ years' experience in data center/manufacturing industries/power plants/steel plants operations or mission critical facility.

- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units

As a SA/VLM associate, you will be responsible for creating high-quality written content for videos/images and/or labeling of objects on audio, image, and/or video-file. Your primary focus will be on producing clear, concise, and informative content that meets the needs of the target audience.
Key job responsibilities
• Performs simple annotation-related tasks in a narrow ML data process area (e.g. audio, image, and/or video-file). Uses internal tools and software provided by team.
• May participate in data collection activities when scripts and instructions are provided. Adheres to compliance and confidentiality requirements.
• Apply strong language skills, grammar knowledge, and linguistic rules to ensure the generated text adheres to proper grammar, syntax, and appropriate language usage.
• Maintaining high internal quality of the processes by performing quality audits/verification.
• Meets daily productivity and quality targets. Tracks queries related to annotation/data collection and share them with the relevant stakeholders to help solve them.
• Track daily task completion status using recommended tools and provide individual status reports.
• Adhere to confidentiality & compliance requirements to ensure zero risk to customer data and Amazon. Helps test new SOPs and ML data tools.
• Providing specific & timely feedback to streamline existing processes and help the team achieve more consistent results with high quality.
• Offering remedial instruction in tool usage and other topics as required.
Requirements:
• Strong command of the English language, including grammar, syntax, and vocabulary.
• Background in linguistics, creative writing, computational linguistics, or a related field is preferred.
• Analytical mindset with the ability to evaluate and interpret data to improve the performance of the system.
• Good familiarity with the Windows desktop environment and uses of Word, Excel, IE, Firefox etc. are required
• Flexibility and Interest to do repetitive tasks is required.
• High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential
• Attention to detail and ability to identify and rectify errors or inconsistencies in descriptions generated.
• Strong problem-solving skills and the ability to work effectively in a fast-paced, collaborative environment.
• Passion for language, technology, and AI advancements.
• Ability to meet deadlines, prioritize tasks, and manage multiple projects simultaneously.

- Speak, write, and read fluently in English
- Knowledge of Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Technical Writing certification or certificate in any of the following: Creative Writing, English Literature, English, Literary Arts, Linguistics, English as a Second Language

Key job responsibilities
The ideal candidate is passionate about new opportunities and has a demonstrable track record of success in delivering new features and products. A commitment to team work, hustle, and strong communication skills (to both business and technical partners) are absolute requirements. Creating reliable, scalable, and high performance AI products requires exceptional technical expertise, a sound understanding of the fundamentals of Computer Science and Machine Learning. This person has thrived and succeeded in delivering high quality technology products/services in a hyper-growth environment.Responsibilities-
- Work closely with Applied scientists to process data, scale machine learning models while optimizing
- Will work in an Agile/Scrum environment to deliver high quality software.

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Key job responsibilities
- Deliver live sports and music events to a high standard globally
- Work with internal and external partners to perform pre-event checks and triage any audio/video or OTT issues.- Operate with limited guidance from management and drive issues to resolution.
- Aid in the development and testing of operational tools that improve efficiency through automation
- Contribute to the creation and improvement of support documentation.
- Assist in the training and development of new staff
- Create and interpret metrics that measure support success and service performance.
- You have a strong aptitude for trouble shooting and problem solving.A day in the life
Post event, support engineers collate any relevant data points and communicate these out to stakeholders.

- Experience troubleshooting and debugging technical systems
- Experience in development or technical support
- 3+ years of technical support experience
- Knowledge of SVOD or OTT video services
- Experience supporting microservices architecture
- Proven ability to troubleshoot and identify the root cause of issues. You're a natural problem solver!
- Demonstrated skill and passion for operational excellence, efficiency, and process improvement

- Knowledge of web services, distributed systems, and web application development
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- Experience of a live streaming or live production environment with exposure to video encoding, signal acquisition.
- Experience working in live sports

Key job responsibilities
Make in-room decisions, organising tasks between service partners, and directing other support engineers working on live events.Deliver reports to senior leadershipProvide on-call support and act as point of escalation for high-severity issuesAid in the development and testing of operational tools that improve efficiency through automationOwnership of one or more systems or tools
A day in the life
Support engineers collate any relevant data points and communicate these out to stakeholders. Due to the nature of linear TV there will be occasional weekend shifts as well as varying hours,We maintain thousands of hours of content per day, measuring success by the number of hours of content delivered without issues.

- 3+ years of technical support, or 3+ years of software development experience
- Experience troubleshooting and debugging technical systems
- Experience developing operational processes and technologies
- Experience developing customer relationships and influencing key decision-makers
- Experience of live streaming or in a similar live production environment
- Knowledge of streaming video pipelines and technologies, including encoding hardware/software video delivery, acquisition, codecs, adaptive bit rate video playback, and common streaming protocols
- Proven ability to troubleshoot and identify the root cause of issues, you're a natural problem solver!
- Fundamental knowledge of AWS
- Basic knowledge of networking systems and hardware installation, including server and switch configuration

- Experience scripting in modern program languages
- Experience communicating technical details verbally and in writing
- Experience with live broadcast production, transmission, NOC or MCR operations
- Experience with video quality metric tools (i.e. TAG)
- Experience working in live sports