דרושים Senior Support People Manager Mechatronics & ב-אמזון ב-Germany, Dusseldorf

As we continue to rapidly expand in EMEA and Germany you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications for global & regional impact.***PLEASE NOTE THAT GERMANY PROFICIENCY IS REQUIRED FOR THIS ROLE ( C1+)***Key job responsibilities
Utilize technical skills to investigate complex support cases and technical challengesAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering

You will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the MSP CX team to effectively scale. You will work closely with a technical support team and regional support managers to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.Key job responsibilities
- Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems- Identify, analyze and resolve mechanical and system issues across the MSP product suite
- Design and implement electro-mechanical tools and fixtures to support deployed and new products
- Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of advanced robotics systems
- Develop and implement diagnostic tools to minimize troubleshooting and machine downtime- Develop and implement preventative maintenance procedures and training content for advanced robotics systems- Develop and implement systems and processes for spare parts management
- Conduct safety, ergonomic, and risk assessments on MSP products and tools and preventative maintenance procedures
- Produce daily and weekly reports on the safety, reliability, and performance of the products in the MSP product suite
- Provide requirements and “voice of the customer” feedback to development and support teams
- Up to 75% travel expected

• BS in Engineering (Mechanical, Electrical, Industrial, or related field)
• 3+ years designing, deploying, or supporting mechatronic or robotic systems
• Knowledge and/or working experience with statistical analysis tools, data visualization, and program management
• Experience leading disciplined technical problem-solving
• Experience with 8D, 5-Why, Fishbone, FMEA, or comparable root cause analysis methodologies
• Excellent communication skills with the ability to articulate complex technical issues
• Ability to manage multiple high-priority tasks simultaneously

• Knowledge and or working experience in dealing with big data
• Familiarity with PLC programming
• Familiarity with industry standard CAD & FEA design tools, industry trends, and design for supportability
• Experience creating and implementing scalable standard operating procedures, performance metrics, and feedback mechanisms
• Experience managing new hardware implementation projects

You will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the MSP CX team to effectively scale. You will work closely with a technical support team and regional support managers to build a cohesive team responsible for the safety, reliability, and performance of emerging robotics technology. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.Key job responsibilities
- Provide on-site support for new product implementations, upgrades, routine hardware audits, and troubleshooting for advanced robotics systems- Identify, analyze and resolve mechanical and system issues across the MSP product suite
- Design and implement electro-mechanical tools and fixtures to support deployed and new products
- Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of advanced robotics systems
- Develop and implement diagnostic tools to minimize troubleshooting and machine downtime- Develop and implement preventative maintenance procedures and training content for advanced robotics systems- Develop and implement systems and processes for spare parts management
- Conduct safety, ergonomic, and risk assessments on MSP products and tools and preventative maintenance procedures
- Produce daily and weekly reports on the safety, reliability, and performance of the products in the MSP product suite
- Provide requirements and “voice of the customer” feedback to development and support teams
- Up to 75% travel expected

• BS in Engineering (Mechanical, Electrical, Industrial, or related field)
• 3+ years designing, deploying, or supporting mechatronic or robotic systems
• Knowledge and/or working experience with statistical analysis tools, data visualization, and program management
• Experience leading disciplined technical problem-solving
• Experience with 8D, 5-Why, Fishbone, FMEA, or comparable root cause analysis methodologies
• Excellent communication skills with the ability to articulate complex technical issues
• Ability to manage multiple high-priority tasks simultaneously

• Knowledge and or working experience in dealing with big data
• Familiarity with PLC programming
• Familiarity with industry standard CAD & FEA design tools, industry trends, and design for supportability
• Experience creating and implementing scalable standard operating procedures, performance metrics, and feedback mechanisms
• Experience managing new hardware implementation projects