מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
דרושים Onboarding Specialist Months ב-Aligntech ב-United Kingdom, London
מצאו את ההתאמה המושלמת עבורכם עם אקספוינט! חפשו הזדמנויות עבודה בתור Onboarding Specialist Months ב-United Kingdom, London והצטרפו לרשת החברות המובילות בתעשיית ההייטק, כמו Aligntech. הירשמו עכשיו ומצאו את עבודת החלומות שלך עם אקספוינט!
חברה (1)
אופי המשרה
קטגוריות תפקיד
שם תפקיד (1)
United Kingdom
London
נמצאו 7 משרות
10.11.2025
AT
AlignTech Customer Success Specialist Maternity Cover United Kingdom, England, London
Work with customer via ticket, phone or e-mail about new scanner installation/registration, SW upgrades, basic networking, Scanning Assistance, parts and scanner delivery status information, basic clinical questions software inquiry/ navigation...
תיאור:Skills, Knowledge & Expertise
As an Onboarding Customer Representative you will be in charge of handling the communication, coordination and overall support for customers that acquired an iTero scanner before the clinical training is completed. This support includes, educating the customer on the timeliness, logistics, office technical requirements and scanner installation process. You will handle, change and incident requests coming from internal and external users of our Scanner and CAD/ CAM services.
- Employment Type
- Full Time
- EMEA-United Kingdom
- Workplace type
- Work with customer via ticket, phone or e-mail about new scanner installation/registration, SW upgrades, basic networking, Scanning Assistance, parts and scanner delivery status information, basic clinical questions software inquiry/ navigation assistance, basic software or hardware failure identification, call back requests and others.
- Be the focal point in communication between the customer and leasing company. Guide customer throughout the leasing process, making sure that financial documents are complete and accurate.
- Manage and monitor customer accounts.
- Review shipments in the region and ensure they are being scheduled, handled, and shipped as per the regulation.
- Ensure timely resolution to customer contact issue whether it is an e-mail, inbound or outbound call.
- Update and complete tasks that have been assign by the supervisors or managers, aside from those received via phone or email; such as complaint follow-ups, reassigned calls, etc.
- Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group.
- Assist internal customers with necessary documentation (e.g. pro-forma invoice, RA, documentation).
- Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group.
- Conduct Admin related tasks whenever necessary.
- Perform other duties as assigned.
- 1-3 years front line customer service and/or software-hardware help desk role
- Strong Customer Service and organizational skills
- Experience working in a team environment
- Excellent written and verbal communication skills in English.
- Experience with Salesforce.com and/or SAP is consider as a plus.
Your growth and well-being:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Show more
משרות נוספות שיכולות לעניין אותך
13.09.2025
AT
AlignTech Customer Success Specialist United Kingdom, England, London
Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel. Act as the voice of the customer by providing ideas and suggestions to improve...
תיאור:Skills, Knowledge & Expertise
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
As a Customer Success Specialist, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer’s inquiries..
We have a full-time office work approach where you will be required to be in the office 5 days per week.
We have a full-time office work approach where you will be required to be in the office 5 days per week.
- Employment Type
- Full Time
- EMEA-United Kingdom
- Workplace type
- Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel
- Act as the voice of the customer by providing ideas and suggestions to improve the overall business, improve customer experience and/or specific customer inquiries
- Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics
- Be alert to trends in requests and issues reported by customers
- Work closely with the commercial organization to ensure high customer satisfaction and smooth end to end process execution
- Provide input to Customer Success Manager/ Supervisor regarding training needs and quality development; assist with development and presentation of information and training when needed
- Document information in the company’s database(s) about each contact you handle following defined parameters
- Contribute ideas to improve productivity and customer experience and participate in activities and projects designed to improve customer satisfaction and business performance
- University degree or equivalent working experience
- 2-4 years' work experience in a customer-based environment
- Strong interpersonal, listening and persuasive communication skills to give the best advice to our customers
- Willingness to learn
- Good team player, dynamic, optimistic, accurate, result oriented
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Show more
משרות נוספות שיכולות לעניין אותך
07.09.2025
AT
AlignTech Onboarding & Inside Sales Representative Months United Kingdom, England, London
Deliver Results - Achievement of Monthly, Quarterly and Annual Sales Targets, MBO, Operational Plan and Profitability Plan for Malaysia. Responsible for the working with assigned accounts and team within Align...
תיאור:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
This position will be based in JB.
- Employment Type
- Full Time
- Workplace type
In this role, you will…
- Deliver Results - Achievement of Monthly, Quarterly and Annual Sales Targets, MBO, Operational Plan and Profitability Plan for Malaysia.
- Responsible for the working with assigned accounts and team within Align Tech (Malaysia), including direction, motivation and development of sales plans, targets, and strategies and the removal of obstacles to success.
- Provide all appropriate reporting to the National Sales Manager including feedback from customers on a weekly and monthly report
- Responsible for the sales area as ‘their business’ and be willing to take responsibility for its planning and development in what is a high growth business.
- Work closely with co-colleagues to develop a high-performance team in Malaysia and within SEA. Drive the Best Outcomes
- Acquire and maintain detailed knowledge of the company's products;
- Provide training in product knowledge, selling skills, and territory management, and Align Terms and Conditions of Business.
- Evaluation and coaching of co-colleagues through observation during co-travel, frequent feedback and the analysis of data.
- Evaluate levels of customer, product and systems knowledge via in-field assessment.
- Provide appropriate training and field coaching as required
- Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling.
- Ensure professional dress code and attitude is maintained at all.
- Participate in proactive team efforts to achieve departmental, company goals and comply with all policies, practices and procedures.
- Work with the National Sales Manager to set Operational plan for future periods and perform other duties as assigned.
- Keep abreast of what competitors are doing; and update National Sales Manager of market intelligence and pulses in the market.
- Be responsible for all quality updates records and customer product feedback for Malaysia market.
- Comply with all policies, practices and procedures.
- Provide support to audit processes and quality management system as required
- Lock in Key Relationships - Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business.
- Balance the short term operational needs with the long term organizational needs of the business.
In this role, you’ll need …
- To perform this job successfully, the individual must have mastered the skill set of a Territory Manager. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Strong analytical and business planning skills - High integrity
- Demonstrated leadership
- Capacity to execute marketing plans
- Capacity to manage budgets and expenses
- Excellent written and verbal communication skills to diverse customer audiences.
- Strong capabilities to interface effectively with all customer types
- Ability to function effectively in a high performance team
EDUCATION and/or EXPERIENCE
- BS or BA preferred and/or equivalent experience.
- A degree in sales, marketing or a related science discipline would be an advantage.
- Minimum 4 years of relevant experience.
- Medical, orthodontic, and/or dental sales and/or marketing experience preferred
- Alternatively, background as dental therapist/hygienist and acquired valuable knowledge of the industry and its products
- Excellent oral and written communication skills
- Pride in excelling and self-directed individual.
- Computer knowledge is required.
- Provide support to audit processes and quality management system as required
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Show more
משרות נוספות שיכולות לעניין אותך
28.06.2025
AT
AlignTech Onboarding Customer Representative United Kingdom, England, London
Health and well-being programs to keep you thriving in both body and mind. Employee-exclusive discounts on Invisalign products. Learning opportunities through online learning resources and support for your individual development...
תיאור:
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Propósito
Responsable del logro de metas de producción en base diaria cumpliendo con el programa de trabajo asignado y cumpliendo con los requerimientos de calidad, así como liderar al personal a su cargo para el logro de los objetivos de la empresa. Esta descripción de Puesto es aplicable para todas las áreas de Manufactura.
Obligaciones y responsabilidades esenciales
· Asegurar el cumplimiento de las políticas y procedimientos de seguridad (tanto internos como regulatorios) para disminuir el potencial de lesiones de los empleados en el trabajo.
· Crear y supervisar un programa de capacitación para los empleados enfocado en la productividad y conservación de recursos.
· Evaluar cada estación del proceso de fabricación para asegurar la máxima eficacia.
· Coordina las labores del personal del turno (Lideres y Operadores).
· Vela por el correcto funcionamiento de los equipos y/o maquinarias a cargo, garantizando la máxima eficiencia de ellos.
· Responsable de dar seguimiento a las acciones y/o escalaciones que se generen en las revisiones de los resultados.
· Responsable de cuidar y corregir cualquier cambio negativo en todos los métricos principales del área asignada.
· Asumir la responsabilidad de los procesos de fabricación y envíos en la planta.
· Mantener líneas abiertas de comunicación entre los empleados y todos los niveles de la organización.
· Garantizar que todos los recursos y activos se utilicen de manera eficaz y correcta.
· Aplicar criterios de calidad.
· Aplicar criterios de calidad en aspectos de ingeniería.
· Cumplir las normas básicas de seguridad.
· Aplicar conocimientos de los estándares, metas y objetivos.
· Manejo de proyectos de mejora continua: Seguridad, Calidad, Costo y Entrega.
· Elaboración de estudios de tiempo/balanceo, estudios de capacidad de procesos.
· Aplicar conocimientos de manufactura esbelta.
· Comunicación asertiva.
· Métodos de Solución de problemas (5 why’s, PDCA, 5W3L, QR)
· Aplicar conocimientos de TPM (mantenimiento autónomo).
· Manejo de personal.
· Manejo del Sistema de producción MES.
· Toma decisiones.
· Seguimiento a las buenas Prácticas de Manufactura del personal a su cargo.
· Manejo de conflictos.
· Habilidad para analizar el inventario en proceso.
· Habilidad para dar seguimiento a corridas piloto.
· Habilidad para dar soporte técnico y de recursos de operación a otros departamentos.
· Trabajar en equipo con su departamento y con la empresa.
· Liderazgo en la ejecución y administración de su área.
· Presentar resultados semanales de medibles y posibles mejoras.
· Administrar al personal a su cargo a través del Sistema Tress en el módulo de supervisores.
· Seguir las indicaciones contenidas en el Reglamento Interior de Trabajo referentes a seguridad y de las relaciones con los demás trabajadores, así como también lo referente al cuidado del equipo, materiales, instalaciones y otros recursos propiedades de la empresa.
· Cumplimiento de metas de producción diaria.
· Cumplimiento de las metas de calidad.
· Habilidad para lograr meta como ausentismo, rotación, calidad, eficiencia, productividad, 5’s.
· Monitoreo de reporte Aging days (Mexico Reports) para asegurar el movimiento en tiempo de las órdenes.
Educación, habilidades y/o experiencia deseables
· Carrera profesional terminada en Ingeniería Industrial o carrera afín.
· Experiencia previa/comprobable como supervisor de Producción y/o Manufactura.
· Mínimo 3 años de experiencia en plantas de Manufactura.
· Se requieren habilidades organizacionales y fuerte liderazgo.
· Conocimiento avanzado en técnicas de solución de problemas.
· Manejo de MS-Office (Excel, Word y Power Point).
· Disponibilidad de horario.
Requerimientos específicos de idiomas
No aplica
About Align Technology
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
Eager to learn how we embrace our global differences and nurture employee well-being?
Want to discover more about and ? Click on their names for additional information.
Applicant Privacy Policy: Review our for additional information. Equal Opportunity Statement: Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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משרות נוספות שיכולות לעניין אותך
28.06.2025
AT
AlignTech Customer Success Specialist United Kingdom, England, London
Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel. Act as the voice of the customer by providing ideas and suggestions to improve...
תיאור:Skills, Knowledge & Expertise
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
As a Customer Success Specialist, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer’s inquiries.
- Employment Type
- Full Time
- EMEA-United Kingdom
- Workplace type
- Reporting To
- Daniel Rodriguez Gamallo
- Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel
- Act as the voice of the customer by providing ideas and suggestions to improve the overall business, improve customer experience and/or specific customer inquiries
- Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics
- Be alert to trends in requests and issues reported by customers
- Work closely with the commercial organization to ensure high customer satisfaction and smooth end to end process execution
- Provide input to Customer Success Manager/ Supervisor regarding training needs and quality development; assist with development and presentation of information and training when needed
- Document information in the company’s database(s) about each contact you handle following defined parameters
- Contribute ideas to improve productivity and customer experience and participate in activities and projects designed to improve customer satisfaction and business performance
- University degree or equivalent working experience
- 1-3years' work experience in a customer-based environment
- Strong interpersonal, listening and persuasive communication skills to give the best advice to our customers
- Willingness to learn
- Good team player, dynamic, optimistic, accurate, result oriented
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Show more
משרות נוספות שיכולות לעניין אותך
14.04.2025
AT
AlignTech Inside Sales/Onboarding Representative Months United Kingdom, England, London
Help convert warm leads to new customers by assisting in the completion of the certification process. Provide customer support to new Invisalign customers. Understanding practice goals and lifting barriers to...
תיאור:Skills, Knowledge & Expertise
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
As an
Inside Sales/ Onboarding Representative
Inside Sales/ Onboarding Representative
- Employment Type
- Fixed Term - Full Time
- EMEA-United Kingdom
- Workplace type
- Reporting To
- Simon Holloway
- Help convert warm leads to new customers by assisting in the completion of the certification process.
- Provide customer support to new Invisalign customers.
- Understanding practice goals and lifting barriers to enhance speed to Invisalign adoption in practice.
- Generate leads and increase doctor's knowledge on Invisalign and iTero products via outbound calling, email communications and performing virtual demonstrations to customers from the Birmingham Head Office.
- Develops sales opportunities by researching and identifying potential accounts; soliciting newly certified accounts building rapport; providing clinical and product information and explanations.
- Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
- Plan and execute Align's sales strategy to determine practice vision, identify gaps, and establish solutions to drive sales within the practice.
- Develop and maintain positive relationships with each account, including staff, assistants and doctor by demonstrating practice focus based on integrity and trust.
- Understand account capabilities to help identify gaps and recommend training, technical resources, and support to ensure customers are well-equipped to treat patients with appropriate Align Technology solutions and ensure positive patient outcomes.
- Partner with additional internal company resources including field sales to optimize the customer experience and provide ongoing promotion of Align products.
- Ensure the effective fulfillment of KPIs and assigned quota, other business objectives and assigned deadlines.
- Participate in proactive team efforts to achieve area or region and company goals.
- Provide clinical support to Align customers, including reviewing patient clinical data and offering feedback and guidance on the use of Align products and services.
- Perform other duties as assigned.
- 2+ years of inside sales experience or other relevant experience.
- Dental industry experience is a plus but not essential
- Must be willing to learn basic orthodontic and clinical knowledge to aid conversations through internal run diploma.
- Must be comfortable conducting business over the phone and email.
- Proven record of successful sales achievements and competitive sales experience.
- Proficiency with Salesforce preferred.
- Excellent oral and written communication skills.
- Ability to lead virtual presentations with area and field stakeholders.
- Can balance strong ability to nurture accounts with desire to seek out opportunities.
- Strong multi-tasking as well as problem solving skills.
- Ability and comfort having business discussion (ROI, margins, marketing) and asking the right business questions.
- Forecasting business metrics/KPIs.
- Strong working knowledge of Microsoft suite of products.
- Proven ability to learn technical product knowledge in a highly complex industry.
- Ability to work hybrid. Split schedule between office and work from home. (Tuesday -Wednesday- Thursday office based)
- Must be able to work assigned hours in the Birmingham UK Head Office.
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
Show more
משרות נוספות שיכולות לעניין אותך
28.03.2025
AT
AlignTech Onboarding Specialist Months United Kingdom, England, London
Provide customer support to new Invisalign customers. Help convert warm leads to new customers by assisting in the completion of the certification process. Understanding practice goals and lifting barriers to...
תיאור:Skills, Knowledge & Expertise
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
As an
Onboarding Specialist
Onboarding Specialist
- Employment Type
- Fixed Term - Full Time
- EMEA-United Kingdom
- Workplace type
- Reporting To
- Simon Holloway
- Provide customer support to new Invisalign customers.
- Help convert warm leads to new customers by assisting in the completion of the certification process.
- Understanding practice goals and lifting barriers to enhance speed to Invisalign adoption in practice.
- Generate leads and increase doctor's knowledge on Invisalign and iTero products via outbound calling, email communications and performing virtual demonstrations to customers from the Birmingham Head Office.
- Develops sales opportunities by researching and identifying potential accounts; soliciting newly certified accounts building rapport; providing clinical and product information and explanations.
- Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
- Plan and execute Align's sales strategy to determine practice vision, identify gaps, and establish solutions to drive sales within the practice.
- Develop and maintain positive relationships with each account, including staff, assistants and doctor by demonstrating practice focus based on integrity and trust.
- Understand account capabilities to help identify gaps and recommend training, technical resources, and support to ensure customers are well-equipped to treat patients with appropriate Align Technology solutions and ensure positive patient outcomes.
- Partner with additional internal company resources including field sales to optimize the customer experience and provide ongoing promotion of Align products.
- Ensure the effective fulfillment of KPIs and assigned quota, other business objectives and assigned deadlines.
- Participate in proactive team efforts to achieve area or region and company goals.
- Provide clinical support to Align customers, including reviewing patient clinical data and offering feedback and guidance on the use of Align products and services.
- Perform other duties as assigned.
- 2+ years of inside sales experience or other relevant experience.
- Dental industry experience is a plus but not essential
- Must be willing to learn basic orthodontic and clinical knowledge to aid conversations through internal run diploma.
- Must be comfortable conducting business over the phone and email.
- Proven record of successful sales achievements and competitive sales experience.
- Proficiency with Salesforce preferred.
- Excellent oral and written communication skills.
- Ability to lead virtual presentations with area and field stakeholders.
- Can balance strong ability to nurture accounts with desire to seek out opportunities.
- Strong multi-tasking as well as problem solving skills.
- Ability and comfort having business discussion (ROI, margins, marketing) and asking the right business questions.
- Forecasting business metrics/KPIs.
- Strong working knowledge of Microsoft suite of products.
- Proven ability to learn technical product knowledge in a highly complex industry.
- Ability to work hybrid. Split schedule between office and work from home. (Tuesday -Wednesday- Thursday office based)
- Must be able to work assigned hours in the Birmingham UK Head Office.
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
Show more
משרות נוספות שיכולות לעניין אותך
Work with customer via ticket, phone or e-mail about new scanner installation/registration, SW upgrades, basic networking, Scanning Assistance, parts and scanner delivery status information, basic clinical questions software inquiry/ navigation...
תיאור:Skills, Knowledge & Expertise
As an Onboarding Customer Representative you will be in charge of handling the communication, coordination and overall support for customers that acquired an iTero scanner before the clinical training is completed. This support includes, educating the customer on the timeliness, logistics, office technical requirements and scanner installation process. You will handle, change and incident requests coming from internal and external users of our Scanner and CAD/ CAM services.
- Employment Type
- Full Time
- EMEA-United Kingdom
- Workplace type
- Work with customer via ticket, phone or e-mail about new scanner installation/registration, SW upgrades, basic networking, Scanning Assistance, parts and scanner delivery status information, basic clinical questions software inquiry/ navigation assistance, basic software or hardware failure identification, call back requests and others.
- Be the focal point in communication between the customer and leasing company. Guide customer throughout the leasing process, making sure that financial documents are complete and accurate.
- Manage and monitor customer accounts.
- Review shipments in the region and ensure they are being scheduled, handled, and shipped as per the regulation.
- Ensure timely resolution to customer contact issue whether it is an e-mail, inbound or outbound call.
- Update and complete tasks that have been assign by the supervisors or managers, aside from those received via phone or email; such as complaint follow-ups, reassigned calls, etc.
- Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group.
- Assist internal customers with necessary documentation (e.g. pro-forma invoice, RA, documentation).
- Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group.
- Conduct Admin related tasks whenever necessary.
- Perform other duties as assigned.
- 1-3 years front line customer service and/or software-hardware help desk role
- Strong Customer Service and organizational skills
- Experience working in a team environment
- Excellent written and verbal communication skills in English.
- Experience with Salesforce.com and/or SAP is consider as a plus.
Your growth and well-being:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
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משרות נוספות שיכולות לעניין אותך
בואו למצוא את עבודת החלומות שלכם בהייטק עם אקספוינט. באמצעות הפלטפורמה שלנו תוכל לחפש בקלות הזדמנויות Onboarding Specialist Months בחברת Aligntech ב-United Kingdom, London. בין אם אתם מחפשים אתגר חדש ובין אם אתם רוצים לעבוד עם ארגון ספציפי בתפקיד מסוים, Expoint מקלה על מציאת התאמת העבודה המושלמת עבורכם. התחברו לחברות מובילות באזור שלכם עוד היום וקדמו את קריירת ההייטק שלכם! הירשמו היום ועשו את הצעד הבא במסע הקריירה שלכם בעזרת אקספוינט.