דרושים Senior Market Manager ב-Airbnb ב-Italy, Milan

A typical day:

• Take actions with hotel partners as needed to drive assigned projects forward
• Maintain well organized and detailed tracking mechanisms relating to assigned projects
• Call, email, and Zoom with hotel partners to accomplish assigned project needs
• Manage relationships with hotel partners within assigned portfolio
• Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
• Educate partners on how HotelTonight and Airbnb platforms function
• Develop strong and long lasting partnerships
• Respond to and deliver exceptional service in a timely and efficient manner
• Work cross-functionally when necessary as well as with Market Managers within HotelTonight Supply
• Implement strategies to effectively manage and optimize workflows
• Act as the ‘front desk’ of HotelTonight and Airbnb to hotel partners with many needs and triage appropriately

Your expertise:

• 3+ years of experience in account management and/or partner support.
• 2+ years of hospitality/travel industry experience (preferred)
• Fluent in Italian and English.
• Self-starter who is resourceful with a get it done attitude
• Strong time management and prioritization skills
• Strong organizational skills relating to project work with a large volume of inputs and moving parts
• Track record of being able to effectively work a book of business (account management)
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and zoom
• Team player, willing to contribute what is needed for the success of the team
• The ability to get things done with changing priorities, projects and deadlines
• Passion for Airbnb, travel, and the sharing economy
• We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)

Offices: Milan, Italy

• Support the execution of global and local communications strategies to highlight Airbnb’s value to guests, Hosts, and Italian communities.
• Develop and localize press materials (press releases, story pitches, Q&As, talking points, etc.).
• Identify timely media opportunities and help manage day-to-day press office operations.
• Work with journalists, influencers, and cultural voices to tell Airbnb stories that resonate with Italian audiences.
• Coordinate with agency partners to deliver projects on time and with impact, ensuring consistent reporting and tracking.
• Liaise with our community of hosts and guests to identify storytelling opportunities.
• Collaborate cross-functionally with marketing, public policy, and other stakeholders to ensure message alignment and campaign integration.
• Prepare briefings and talking points for internal stakeholders, media interviews, and public speaking engagements.
• Provide media counsel and guidance to team members and internal partners.

• 5+ years of experience in communications, either in a PR agency or in-house team. Experience in lifestyle, tech, consumer, or travel brands is a plus.
• Bachelor’s Degree.
• Native-level Italian speaker and fluent in English, with excellent written and verbal communication skills.
• Strong media relations skills and existing relationships with key media contacts in Italy.
• Proven ability to create and deliver proactive, creative campaigns that drive earned media coverage.
• Comfortable working with data, insights, trends, and community stories to shape narratives.
• A solid understanding of Italy’s media, cultural, and social landscape.
• A collaborative team player who thrives in fast-paced, matrixed environments.
• Strong attention to detail and ability to manage multiple projects and deadlines.
• Passion for Airbnb’s mission and values.

Offices: Milan, Italy

A Typical Day:

• Build and manage professional host account relationships within the GR & SEE territory
• Directly manage accounts to meet and exceed quarterly/annual sales goals
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
• Prospect and onboard new, high quality supply in your assigned geography
• Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
• Represent Airbnb in external meetings with Professional Hosts
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimization calls and business reviews with your clients.
• Develop strong and long lasting partnerships
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success.
• Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory.
• Support host community programs in your region, contributing to the growth and engagement of Airbnb's community.

Your Expertise:

• 5+ years experience in account management, partner support and/or sales.
• 2+ years experience in hospitality/travel industry is a plus
• Fluency in Greek and English is required
• Must be willing to regularly travel to your aligned market territory. Typical expectation would be once every 1-2 times per quarter.
• Proven track record of being able to effectively work a leads pipeline and/or a book of business
• Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
• Strong time management and prioritization skills
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Charismatic self-starter who is resourceful and self-sufficient
• The role is based from our London, Milan or Dublin office (Hybrid)

Offices: Dublin, Ireland, London, United Kingdom, Milan, Italy

As a Senior Market Manager, you will be responsible for the supply health, quality and growth in Milan, Italy by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

Account Management

• Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts
• Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
• Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region
• Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimization calls and business reviews with your partners
• Develop strong and long-lasting partnerships
• Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Partner cross functionally to address optimization bottlenecks.

Quality

• Proven ability to handle operational complexity and ability to maximize the impact of resources
• Support host community programs in your region
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
• Audit supply quality in the field, addressing areas for improvement.
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success

Supply Acquisition

• Prospect and onboard new, high-quality supply in your assigned geography
• Experience designing regional sales plans

Demand

• Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market
• Frequent travel is required for this role

• 8+ years of experience in new sales, account management, and partner support
• 2+ years of hospitality/travel industry experience is a plus
• Strong time management and prioritization skills
• Proven track record of being able to effectively work a leads pipeline or book of business
• Proven skillsets at delivering sales growth.
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
• The ability to get things done with constantly changing priorities, projects, and deadlines
• Able to travel to assigned markets (when business travel resumes)
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
• Well developed priorities and time management skills.
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Charismatic self-starter who is resourceful and self-sufficient
• Fluency in English and Italian

Location

• This position needs to be based in Milan, Italy due to business demand. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Offices: Milan, Italy

The Difference You will Make:

As a Senior Market Manager, you will be responsible for the commercial success of a portfolio of hosts in your assigned territories in IT and you will also work with a cross functional team on the preparation for the biggest event of 2026, Milano Cortina. You will build Airbnb’s strong market presence in your assigned region by managing professional host accounts and supply acquisition of high quality inventory and by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management. You will help develop and iterate scalable localized supply management strategy for both developed and highly competed market destinations as well as nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A Typical Day:

• Directly manage accounts to meet and exceed quarterly/annual sales goals
• Create and deploy scaled strategies to effectively manage & optimize both the largest hosts in your assigned region as well as the long-tail of hundreds of Professional Hosts in your region
• Develop and own the supply strategy for your assigned market - identify and execute on new ways to grow the number of professional hosts on Airbnb
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
• Prospect and onboard new, high quality supply in your assigned geography
• Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimization calls and business reviews with your partners
• Develop strong and long lasting partnerships
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.

Your Expertise:

• 8+ years of experience in new sales, account management and partner management
• Proactive self starter, with an ability to work at both strategic and tactical levels
• Proven track record of being able to effectively work a leads pipeline and/or a book of business

• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
• Available to travel to assigned markets
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus
• The role is based from our Milan office

Offices: Milan, Italy

The difference you will make:

We are looking for a Senior Public Policy Manager to advance our regulatory work across Southern Europe, with a primary focus on Italy and Milan in view of the Winter Olympic and Paralympic Games Milano-Cortina 2026.

This role will report to the Campaign Lead for Southern Europe, and you will be part of the multi-skilled campaign team, helping to define, design and implement high-impact strategic policy and partnerships initiatives.

You must, in particular, be able to understand complex regulatory topics related to short term rentals and engage in policy discussions and negotiations on these.

A typical day:

• Support the Campaign Lead in developing political and partnerships strategies and priorities, advise on local needs, plan relevant activities and design policy positions across Italy and other Southern European countries - with a particular focus on the Winter Olympic and Paralympic Games Milano-Cortina 2026;
• Support the Campaign Lead in developing political strategies and priorities, advise on local needs, plan relevant activities and design policy positions across these geographies;
• Identify partnership opportunities - new potential partners and partnerships programmes - work with partners to develop MOU’s, work with internal teams to deliver on partner MOU’s and maintain partner/stakeholder relationships;
• Support on Winter Olympic and Paralympic Games Milano-Cortina 2026 partnerships and local initiatives in a cross-functional way with the other functions in the region;
• Act as Airbnb’s representative in meetings with government and regulatory stakeholders, in coalitions and collaborations to advance Airbnb’s advocacy initiatives, including crafting and negotiating language for legislation, drafting comments on administrative registrations, and authoring issue briefs and position papers;
• Establish new and maintain existing relationships with the national government and local governments, with a primary focus on the City of Milan and host regions and cities of the Olympic and Paralympic Games Milano-Cortina 2026;
• Monitor regulatory matters in municipalities and regions across Italy and advise the company with respect to policy challenges;
• Engage in research, writing and other activities to provide analysis and critical thinking on developments affecting Airbnb’s priorities;
• Manage the consultants who provide on-the-ground support, ensuring that they are properly briefed and engaging energetically on behalf of Airbnb in line with the agreed strategy;
• Flag local policy issues that may have pan-regional implications, and work with colleagues elsewhere in Europe and in San Francisco to develop global solutions and approaches as required.

Your expertise:

• At least eight years of direct experience working with complex political or regulatory issues in a relevant business or non-governmental organisation, or in a political, governmental or regulatory context. Ideally, this experience has been built in travel, urbanism or technology.

• • Good knowledge of the regulatory landscape and legislative processes in Italy are mandatory. Some knowledge of the regulatory landscape in other Southern European countries would be an advantage.
  • Degree in political science, law or economics is mandatory.
  • Proven ability to build and sustain networks of influence across a broad range of stakeholders;
  • Experience of managing complex projects with multiple stakeholders
  • First-rate personal, political, analytical and organizational skills;
  • Proven ability to establish networks within political stakeholder communities on local and/or national level;
  • An eye for detail - with an ability to very quickly get up to speed on complex technical and regulatory issues;
  • Excellent communicator with great interpersonal, writing and presentation skills;
  • Ability to work independently as well as a team player in a multi-task work environment while producing the highest calibre work product in a timely manner;
  • Ability to thrive in a fast moving and sometimes stressful environment;
  • Travel required within cities in Italy, other countries of the region could also be required;
  • Candidates must speak fluent Italian and English. You must submit your application in English.
  • The role is based in Milan OR Rome where the Airbnb office is.

Offices: Milan, Italy