דרושים Senior Specialist Corporate Controlling Scm Gf Ooh ב-Adidas ב-South Africa, Johannesburg

Key Responsibilities

Functional

• To execute Customer Service strategy.
• To deliver performance levels as outlined in the adidas group standards.
• To deliver reliability and responsiveness to customer requests and complaints.
• To insert accurately customer pre-ord
• ers in the system.
• To call-off existing contract orders.
• To insert clearance orders in the system.
• To process and send out the order confirmations.
• To adjust order book according to delivery information and inform customers and sales team on delays.
• To collect reactively re-orders for Customers.
• To generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
• Provide operational support for customer related functions on adiPortal. Coordinate and ensure the system is all setup prior to the trade show.
• To communicate cross-functional between internal interfaces

Controlling

• To measure progress on own KPIs
• To report to all superiors along MIS guidelines
• To ensure efficient monthly forecasting & reporting
• To monitor and report on order status and compliance at a customer level.

Compliances

• To observe both global and local policies and procedures in all dealings;
• Support APAC changes and directions;
• Perform other tasks as may be assigned from time to time

Professional background/ Experience

• Functional: > 3 years. Experience in Order Management, Inventory Management and Customer Service
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail.
• Exposure: Sports, Fashion
• Education: Degree or Diploma Hospitality Studies / Logistics Management
• Software/Technology: Outlook – Advanced, Word – Advanced, Excel – Advanced, Powerpoint – Advanced, Outlook – Basic, adiRace ERP – Advanced, adiPortal - Advanced
• Language Skills: English – Advanced, Local Language - Fluent

To coordinate the end-to-end Retail recruitment process while continuously improving the assessment of both internal and external applicants.

To support the market’s growth by partnering with hiring managers to anticipate and meet the evolving talent needs of the organization, ensuring the delivery of the best talent to drive success within the Retail division.

Key Responsibilities:

• Drive the recruitment process including requisition approval, hiring manager briefing, job advertising, candidate sourcing, application review, candidates screening, interview strategy and offer process
• Develop and implement strategic sourcing initiatives for recruiting diverse talent.
• Build strong working relationships with HR and Hiring Managers.
• Development of assessment centres for high volume hiring for our retail division.
• Leverage relevant advertising resources to create awareness and attract qualified applications for key roles in Retail.
• Leverage candidate databases (internal and external) to identify prospective candidates to create awareness and invite them to apply for open positions.
• Provides coaching and advice to candidates and hiring managers throughout the interview process.
• Work in close partnership with the Manager, Talent Acquisition to build proactive talent pipelines across retail and back-office positions.
• Support the TA Team in planning and gathering information for quarterly review meetings with key customers that will provide an overview of recruiting achievements as well as opportunities to improve hiring performance moving forward.
• Utilize recruitment systems effectively following key standards, documenting key actions and ensuring all data is accurate for reporting purposes.
• Support additional back office recruitment initiatives as needed.
• Support the development and implementation of employer branding strategies to enhance talent attraction and engagement efforts.

Knowledge, Skills and Abilities:

• Ability to multi-task and prioritize workload in a fast paced environment.
• Strong interpersonal and relationship building skills.
• Strong written and verbal communication skills.
• Ability to set clear goals and deliver into key objectives.
• Action oriented and proactive approach to working with hiring managers and HR teams.
• End to end recruitment experience at a variety of levels.
• Ability to handle constant change with ease and flexibility.
• Proven ability to use behavioural interviewing techniques.
• Ability to exercise good judgment and decision making skills. Able to manage confidential and sensitive information and use appropriately.
• Advanced MS Office skills and experience in applicant tracking systems.
• Ability to communicate effectively in English, both written and oral.

Requisite Education and Experience / Minimum Qualification:

• Has a Bachelor's Degree from related departments
• Minimum 5 years’ experience in Talent Acquisition, and retail field hiring experience is preferred
• Fluent in English
• Has excellent communication and interpersonal skills in English with proven ability to take initiative
• Advanced level of MS Office (Word, Excel, PowerPoint) programs
• Has advanced experience in recruitment sourcing channels
• Has good organization & planning skills
• Continuous learning and development
• Has team spirit and eager to be a part of a global retail company

Key Responsibilities

• Responsible for monitoring and harmonizing the existing VAT logic in SAP and other VAT relevant systems globally
• Perform the implementation of VAT settings for new countries in SAP and other VAT relevant systems
• Responsible for executing the system updates according to the strategies and policies in place, as well as in line with indirect tax changes globally
• Ensure the maintenance of the VAT relevant data in EDI links and tax coded globally.
• Responsible to analyze the VAT systems implications of projects and decide on a correct VAT treatment and system implementation
• Accountable to analyze and resolve (with IT) blocked and erroneous postings, invoice layout queries and other VAT related errors
• Provide indirect tax and systems trainings to other departments when needed, as well as SAP indirect tax logic trainings to new countries
• Responsible for suggesting process improvements, and suggest new working processes within systems area to ensure efficiency and excellence, as well as support their implementation
• Ensure that the new tax codes are added to DART extraction for VAT compliance globally.
• Responsible for maintaining files and documentation up to date and accurate, of supply chains, VAT treatments and the corresponding system handling

Key Relationships

• GBS organization
• Project managers
• Finance Hubs in all finance markets
• Global Tax Tech
• Corporate Tax

Knowledge, Skills and Abilities

• Experience in working with VAT within European countries (other markets will be a plus)
• Solid knowledge in SAP settings maintenance on VAT tables will be a plus
• Profficiency in MS-Office (Word, Excel, PowerPoint). Advanced knowledge in MS Excel
• Experience in shared service center environment is a plus
• Strong customer focus and stakeholder management skills to interact with business partners
• Ability to read, write and communicate in English in a business setting
• Ability to work in a fast-paced environment with a multi-team environment to achieve consensous decisions, always having adidas consistent growth in mind
• Ability to pay close attention to detail and high degree of customer orientation
• Problem solving and analytical skills
• Ability to work autonomously and with tight deadlines
• Critical thinking mindset
• Availability to travel for periods of 1 to 4 weeks

Requisite Education and Experience / Minimum Qualifications

• A bachelor’s or master’s degree in economics, finance, tax, legal or other related areas
• At least 3-5 years of progressive work experience in the area

Purpose & Overall Relevance for the Organization:

Key contact to drive and guarantee maximum level of service on LAM eCom post order operations (payments, orders and returns), monitoring the operation in a daily basis, leading the eCom order process with Customer Service team as well as internal stakeholders, SCM, IT, Finance globally and locally to deliver the maximum Customer Satisfaction and NPS.

Key Responsibilities:

• Daily monitoring of key operational KPIs: Approval rate, risk rejections, cancellations, processing times, delayed orders.

• Ensure operational deviations and technical problems are raised on time to the correct support teams, assure solutions and/or follow escalation processes.

• Develop and maintain digital tools and reports that facilitate real-time monitoring of the operation.

• Support on operational tasks of the end-to-end ecommerce processing.

• Support project implementations/go-lives/sustain phases for LAM countries.

• Drive Customer Service topics related to payments, order processing and returns, looking to reduce the level of contacts by proving operation service excellence to adidas consumers.

Key Relationships:

• Customer Service
• Global Technical Support
• Service Management
• Global Payments
• Local SCM teams
• Regional SCM teams

Knowledge Skills and Abilities:

• University degree or equivalent education required
• Broad and deep theoretical understanding of functional area
• Minimum 2 years experience in job or job function

Requisite Education and Experience / Minimum Qualifications:

• 2 Years experience

Purpose & Overall Relevance for the Organization:

• a local category strategy and leading the team to execute product merchandizing plan, Go To Market plan to drive brand and business success within the framework set by Global Business Units (BUs)

Key Responsibilities:

• Support to drive & develop a 3-5 year category plan based on overall adidas BU process in collaboration with Global BU
• Support financial expectations set out in the category integrated business planning across all channels
• Develop category initiatives to meet key commercial goals
• Supportthe development of business mid-long term division plan in alignment with global vision
• Be the interface between Global Business Unit (BU) and market stakeholders
• Collaborate with relevant cross functional teams to develop and execute plans
• Own end to end (E2E) market strategy and execution from Integrated Business Planning, Commercial Input to in season trade and exit
• Own quality delivery toward each GTM milestones
• Own go to market planning excellence in compliance with targets for forecasting, pricing, profitability, range size, range flow, range adoption,Article Performance Review (APR)etc. includingsystem, catalogue and master data maintenance
• Define the category range by sales channels, by stores or trade zone where necessary, within guidelines or alignments
• Support to materialize business opportunities throughout the communication with Global BU, Channels, Wholesale accounts and any relevant external research
• Own key franchise lifecycle and inventory level to ensure brand health
• Perform category insights and analytics including market/consumer/competitor insights and sales analysis and leverage for planning
• Own the input of local product and allocation demand to global
• Responsible for Creation Center Tokyo (CCT) creation from brief to ensure product offers to achieve the category financial target, delivery and sell through and exit
• Support cross category and functional specific initiatives
• Present range internally and externally with sufficient sample availability
• Participate to customer interaction in planning phase
• Manage, developperformance,and winning culture with fast action through organization’s people values, motivate team / direct reports in alignment with the market organization
• Development culture
• Drive employee engagement, leading by example.

KPI’s:

• Category Net Sales (NS), Net Margin and Contribution
• Sell-outall channels
• Forecast & data accuracy, Drop rate
• Net Promote Score (NPS)
• Market share

Key Relationships:

• Global BU
• Creation center including local trading company
• Brand Activation, Culture marketing, Sport marketing
• Business development, GTM head office
• Demand planning, SCM, Finance
• Channels and External Wholesale partners

Knowledge, Skills and Abilities:

• Ability to implement strategy
• Strong presentation/communication, negotiation and influencing skills, especially with senior stakeholders within a global matrix organization.
• Distinct track record of success and high-level range management knowledge
• Strong cross-functional and stakeholder management experience across commercial functions (e.g. marketing, sales, etc.) and support functions (finance preferred), as well as different organizational levels (Global, Market, etc.)
• Strong industry knowledge, across divisions—footwear, apparel and accessories.
• Expert understanding of markets’ consumers, accounts, economic environment and commercial needs
• Ability to Manage, Coach and Develop People
• Results Oriented Mindset
• Strong team player with high level of integrity & attention to detail
• Pro-active, collaborative and positive attitude even in changing environments
• Strong data analysis skills and ability to translate and articulate data results into clear business actions.

Requisite Education and Experience / Minimum Qualifications:

• years of experience in range management/product required.

• University degree in Business or equivalent professional experience, ideally in Sales and/or Marketing, MBA preferred
• Sporting goods industry experience required
• Business level in both Japanese and English Mandatory
• Has substantial experience working with local customers and international stakeholders
• High Business Acumen
• Strong PC Skills including Outlook, Word, Excel (Pivot), Powerpoint, etc
• Passion for sports and belief that through sports we have the power to change lives

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION

As a Sr. Copywriter you are accountable for concepts and messaging for all briefed projects. You will be leading copy direction, and will regularly partner closely with Sr Designers and Art Directors to create comprehensive answers to creative problems. You will lead from concept to completion – following the global brand direction, and the brand voice. Knowing your channels and touchpoints will ensure that you tailor concepts that will remain relevant across all digital placements. You will be focused on creating excellent, compelling, and effective creative executions that deliver against each brief.

LEADERSHIP

• Must be an empathic and insightful manager capable of responding to critical feedback and leading your team through creative rounds.
• Directs the work of 1-2 writers working on multiple projects at any given time.
• Must contribute to cultural initiatives, and champion these principles for your team.
• Must have strong interpersonal skills and be comfortable having difficult conversations—both giving and receiving hard feedback.
• Must solicit feedback from all levels within the studio to make informed decisions.

WRITING AND EXECUTION

• Lead writing of headlines, sub-headlines, body copy, and storyboards.
• Review all work for quality control and brand alignment, and work of any direct report.
• Review post-production with visual lead (text/supers in video, when necessary/relevant).
• Delegate writing needs as necessary for concept, presentations, or execution.

CREATIVE DIRECTION

• Run brainstorms and concept with Lead Designer.
• Research concepts as needed.
• Write concept set-ups and overview details in initial concept decks or delegate as needed.
• Propose messaging direction per project and concept.
• Present to stakeholders when requested.
• Propose potential Lead Creative Partners (photographers, videographers, directors) and provide justification.
• Propose production details including location, casting, props, styling, treatment of shoot.

BRIEFING AND PROJECT MANAGEMENT

• Participates in brief kickoffs. Read brief carefully and ask critical questions.
• Cascade direction from Creative Director—delegate to and provide clear instructions, timelines, and expectations for other copywriters.

MANAGERIAL

• Manages, coaches, develops, and directs the work of writing team (copywriters, assistant copywriters.)
• Teaches their direct reports both practical and managerial skills.
• Contributes to resource management within the scope of their teams.
• Attend weekly 1:1 with Creative Director.
• Attend weekly all-team stand up and participate in creative review.
• Attend relevant workstream Team standup(s).
• Shares creative insights, inspiration, and best practices with the team.

KEY RELATIONSHIPS

• Creative Director (Direct Manager)
• Sr. Designer or Sr Art Direction Manager (Partners)
• Copywriters, Assistant Copywriters (Direct Reports.)
• Project management and production teams
• Stakeholders and project briefers (Digital Content, Retail Marketing, Membership, Planning)
• External agencies and vendors

KNOWLEDGE, SKILLS, AND ABILITIES

• Comprehensive knowledge of Microsoft Office Suite (Word & PowerPoint in particular).
• Perfect English written skills, with exceptional grasp of grammar.
• Fluency and experience writing in Spanish or Canadian French a definite plus.
• Working knowledge of Figma.

SOFT SKILLS

• Strong understanding of the dynamics of the sporting goods industry.
• Culturally savvy and able to alter written “voice” to connect with various consumer cohorts
• Strong communication & negotiation skills
• Comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely
• Capacity to establish short and mid-term plans, and drive execution.
• A collaborative mindset

REQUISITE EDUCATION AND EXPERIENCE

• A BA, MA, or BFA degree with focus on writing, journalism, marketing, or related areas.
• 5+ years of experience in executional writing.
• Experience developing successful concepts and working in collaborative multi-functional teams.
• Experience in SEO copywriting a definite plus.

ABOUT STUDIO A PDX

Studio A PDX launched in October 2021, and resides within the adidas America Portland HQ. We're an internal creative studio. We make (or adapt just about every campaign you see on adidas.com, the app, the blog, and much of the email across North America. We’re busy!

• 
  adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life andAD&Dinsurance, which can be supplemented with employee-paid coverage. Employeesare able toenroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including12 weeksof paid parental leave.
• Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years.
• We officially returned to office in a hybrid work environment, working 3 days in office and 2 days remote. The working location of this position is Portland, Oregon.
• Though our teammates hail from all corners of the world, our working language is English.

Purpose & Overall Relevance for the Organization:

Key Responsibilities:

· To support and lead the ongoing eCom operations in EMC regions consisting of UAE, KSA, Egypt & Morocco.

· Implement strategies to decrease COD transactions to improve cash flow and reduce financial risks.

· Drive initiatives to shorten delivery lead times, enhancing the overall consumer experience.

· Analyze return order journey to identify trends and implement measures to reduce return rates.

· Streamline return processes to ensure faster refunds to uplift Consumer Experience.

· Monitor and reduce cancellation percentages, keeping them within target thresholds.

· Monitoring of System order flow ensuring no-delays, efficiently through BI dashboards & Automated reports.

· Implement automation solutions (e.g., Excel macros, bots, or scripts) to reduce manual touchpoints in daily operations reporting.

· Act as the primary liaison for delivery issues and escalations, ensuring swift resolution, for both forward & return orders.

· Work closely with Platform Operations, Consumer Service, Legal, Global Business Services (GBS), and Service Management teams to ensure cohesive operations and policy compliance.

· Prepare and execute operational plans for highvolume sales periods, ensuring scalability and efficiency.

· Creating automation-driven escalation triggers for Order exception cases (e.g., for orders stuck in payment hold, tech failures)

· Identify and implement enhancements to backend systems (e.g., SFCC, SAP AFS, OMNI Hub) for smoother operations.

· Work with Supply Chain and Planning teams to enhance demand forecasting, reducing stockouts and overstocks.

· Investigate performance issues against KPIs and implement corrective actions, by having Weekly/Monthly reviews and provide visibility on action plans to line manager.

· Create data-driven dashboards/reporting visibility to managers to mitiage any

· Provide periodic analysis/assessment on backlogs and performance through dashboards/reporting/power point presentations.

· SLA Adherence on Delivery Lead times

· Next Day Delivery

· DC & Last mile SLA

· Bridging Tech Architectural gaps

· Inventory Synchronization

· Process enhancements & efficiencies

· Managing Cancellations

Key Relationships:

· Platform Operations

· Customer Service

· Supply Chain

· Planning

· Finance / GBS Team

· Legal team

· Data Solutions

· 3PL Partner

· Last mile carriers

· Other eCommerce enablers

Knowledge, Skills and Abilities:

· Knowledge and understanding of B2C business

· Strong knowledge in Tableau / BI Dashboards are essential

· Strong communication skills

· Knowledge of Supply Chain and/or Logistics

· Strong Microsoft Office skills are essential.

· Ability to contribute to a high-performance team environment where efficiency is measured

· High-level planning, organizing and reporting abilities.

· Strong Analytical skill & problem-solving ability

· Attention to detail and accuracy

· Proven ability to develop long lasting relationships with internal and external stakeholders

· Team Player with high level of collaboration

· Ability to manage and collaborate with internal and external stakeholders, working in time-zones

Requisite Education and Experience / Minimum Qualifications:

· University degree in Business and administration / Supply Chain or Logistics.

· Proven experience in BI tools (Tableau, Power BI), with strong ability to create, interpret, and optimize data dashboards for operational decision-making.

· Minimum 3 to 4+ years of overall work experience in ecommerce / digital business & supply chain or Logistics.