דרושים Sales Support Representative ב-Adidas ב-Netherlands, Amsterdam

Everything we do is rooted in sports and we have adopted 6 key values that we not only practice on the pitch but off the pitch too.

SO HOW WE WILL WIN

COURAGE- TAKE THE SHOT

PICK UP THE BALL

ELEVATE TO WIN

Be curious, test, and learn new and better ways of doing things.

WHILST WE’RE PLAYING FAIR, WE ENCOURAGE

WIN TOGETHER

INTEGRITY-PLAY BY THE RULES

display empathy, be inclusive, and show dignity to all

WE OFFER

• One of the highest paying brands in the area with additional rewards (bonuses, referral program, etc.).
• Uniform allowance ( pick out a few outfits throughout the year )
• 44% Discount on adidas products online and in all own stores. (Personal, family, and friends)
• Access to online learning platforms to further your skills
• Employee Assitance program
• And many more amazing benefits

EMPLOYEES APPRECIATION

• Supportive team that accompanies you all the way in the company and inspires you to win new challenges.
• Career without borders: the opportunity to grow in retail, office, and distribution center.
• Development opportunities: free training in the product, service, processes, and personal effectiveness programs.
• Modern environment with the highest retail standards and best technologies.
• Embracing a culture of diversity, equity, and inclusion.
• Innovations to establish a new era of sport in balance with nature.

WE APPRECIATE IN OUR EMPLOYEES

• Working experience in a sales environment preferably retail / or strong affinity with this.
• Effective customer service and sales skills.
• Being a team player, resilient, eager to learn & curious, good communication skills.

YOUR ACTIVITIES

• Be a brand ambassador by connecting, engaging, and inspiring our customers in alignment with our adidas values.
• Work collaboratively and drive sales by supporting merchandise management (deliveries and replenishment) to win together as a team to achieve store goals.
• Take ownership and be proactive in your own learning by completing all applicable training and effectively applying them on the shop floor.

Assist customers in determining which products and services best fit their needs and interest them in the merchandise. Promotes the sale of merchandise by meeting or exceeding standards for productivity. Maintains awareness of all product requirements and information, promotions and advertising. Maintains inventory and provides customer service. Accountable for accurate and complete sales transactions.

Key Responsibilities:

• Assists customers in the selection of adidas merchandise, while providing information about the product, materials, technology, and functionality.
• Ensures adidas’ customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required.
• Drive and close sales by utilizing adidas’ selling techniques and the in-store AOS system (where available).
• Completes customer sales transactions (cash, credit, debit, etc.).
• Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.
• Proficient knowledge of adidas’ products and programs, including technology, product information and requirements, merchandise promotions, and advertising.
• Help to support and create a team environment by respecting co-workers.
• Adheres to adidas’ brand values and Sales Associate competencies.
• Assist with telephone duties.
• Adheres to company policy and procedures relating to inventory control.
• Other duties as required by store management.

Knowledge Skills and Abilities:

• Must possess and consistently exhibit the competencies relative to the position.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to use a point of sale system/ Basic understanding of cash register functions and cash procedures.
• Ability to exercise good judgment and decision-making skills.
• Demonstrate excellent verbal and written communication skills.
• Demonstrate excellent customer service.
• Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work overtime hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School.
• While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg.
• Must be proficient in English & French (verbal and written)

Must have or be pursuing a high school diploma or general education degree (GED). Three to six month’s retail experience is preferred.

What you'll do:

• To develop Team sales with assigned Teamwear customers, tap full potential and manage all interfaces towards adidas respecting the framework set by Sales Management
• To organise and prepare sell-in customer meetings using the sell-in checklist, pre-selecting the range, offering sell-out support, based on our seasonal focus products, technologies and concepts
• To negotiate and enforce the adidas trade terms (collect sell through data from customers)
• To drive all commercial questions regarding Teamwear
• Pro-active approach towards clubs together with Teamwear dealers across Italy with the goal to sign x number of clubs until 2020
• Execute the actual Teamwear business plan for the Italian market and be proactive in developing and reshaping it, in order to increase TW business and number of clubs
• Build and develop the B2B business related to Teamwear
• Work in team with CtC on Teamwear collection and forecast

Skills you'll need:

• High analytical skills for strategy development and business planning.
• Strong interpersonal skills: Very good communications and negotiating abilities as well as high presentation, relationship management and facilitation skills.
• Commercial and business acumen knowledge (e.g. sales, trade marketing, finance and controlling).
• Strong decision taking and determination and shows high initiative and pragmatism to the business.
• Proactive mentality with curiosity and desire to learn. Dynamic, motivating, and entrepreneurial minded with an internal drive to continuously hit goals and deadlines.
• Ability to multi-task, prioritize and manage time effectively.

Main Requirements:

• Ideally minimum 2 years of sales experience within large sales organisations, ideally in apparel/fashion/shoes or FMCG
• Fluent in written and spoken English.
• IT skills: Advanced MS Office Skills. SAP knowledge is an added plus.

Life at adidas

• Annual bonus
• Meal Voucher
• Gym and Sports opportunities
• Free access to self-learning platform
• Employee Assistance Program (personal counselling)
• Hybrid working model

Assist customers in determining which products and services best fit their needs and interest them in the merchandise. Promotes the sale of merchandise by meeting or exceeding standards for productivity. Maintains awareness of all product requirements and information, promotions and advertising. Maintains inventory and provides customer service. Accountable for accurate and complete sales transactions.

Key Responsibilities:

• Assists customers in the selection of adidas merchandise, while providing information about the product, materials, technology, and functionality.
• Ensures adidas’ customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required.
• Drive and close sales by utilizing adidas’ selling techniques and the in-store AOS system (where available).
• Completes customer sales transactions (cash, credit, debit, etc.).
• Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.
• Proficient knowledge of adidas’ products and programs, including technology, product information and requirements, merchandise promotions, and advertising.
• Help to support and create a team environment by respecting co-workers.
• Adheres to adidas’ brand values and Sales Associate competencies.
• Assist with telephone duties.
• Adheres to company policy and procedures relating to inventory control.
• Other duties as required by store management.

Knowledge Skills and Abilities:

• Must possess and consistently exhibit the competencies relative to the position.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to use a point of sale system/ Basic understanding of cash register functions and cash procedures.
• Ability to exercise good judgment and decision-making skills.
• Demonstrate excellent verbal and written communication skills.
• Demonstrate excellent customer service.
• Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work overtime hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School.
• While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg.
• Must be proficient in English & French (verbal and written)

Must have or be pursuing a high school diploma or general education degree (GED). Three to six month’s retail experience is preferred.

SENIOR specialist GBS account operations (P1)

Purpose & Overall Relevance for the Organization:

Key Responsibilities:

• Independently providing Account operations support to all assigned customers in specific market.

• Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales.

• Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics:

• Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.

• Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.

• Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.

• Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities.

• Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.

• Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation. Additionally, provide coverage during vacations, business trips, or absences.

Key Relationships:

• Customers

• Sales Management Team

• Logistics

• Global Operations (Purchasing, Planning, Warehouses, Customer Fulfillment, Inbound and Outbound)

• Credit & Collections

• Market Finance

• External providers

Knowledge, Skills, and Abilities:

• Strong Customer Service focus and excellent communication skills.

• Advanced working knowledge of MS Office, SAP/CRM and Salesforce.

• Ability to fluently read, write and communicate in English, Portuguese and Spanish in a business setting.

• Strong Understanding of costs and of net sales generation.

• Process-oriented mindset and in-depth understanding of complex correlations.

• Proactive, autonomous, and independent working style.

• A high level of problem-solving ability.

• Ability to contribute to a team environment where performance is measured.

• Experience in working under pressure to meet deadlines and conflicting priorities.

Requisite Education and Experience/Minimum Qualifications:

• Successful completion of mandatory education level or vocational studies. Bachelor’s degree is a plus. (HR: University degree in Commerce/Business Administration/Finance/Controlling or similar)

• 3+ years’ experience in providing customer support in the field of customer service, sales or logistics. (HR: 5+ years’ experience in providing customer support in the field of customer service, sales or logistics