Adidas SR SPECIALIST GBS ACCT & SALES OPS PORTUGUESE SPANISH SPEAKER 

Netherlands, North Holland, Amsterdam 

910529665

SENIOR specialist GBS account operations (P1)

Purpose & Overall Relevance for the Organization:

Key Responsibilities:

• Independently providing Account operations support to all assigned customers in specific market.

• Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales.

• Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics:

• Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.

• Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.

• Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.

• Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities.

• Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.

• Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation. Additionally, provide coverage during vacations, business trips, or absences.

Key Relationships:

• Customers

• Sales Management Team

• Logistics

• Global Operations (Purchasing, Planning, Warehouses, Customer Fulfillment, Inbound and Outbound)

• Credit & Collections

• Market Finance

• External providers

Knowledge, Skills, and Abilities:

• Strong Customer Service focus and excellent communication skills.

• Advanced working knowledge of MS Office, SAP/CRM and Salesforce.

• Ability to fluently read, write and communicate in English, Portuguese and Spanish in a business setting.

• Strong Understanding of costs and of net sales generation.

• Process-oriented mindset and in-depth understanding of complex correlations.

• Proactive, autonomous, and independent working style.

• A high level of problem-solving ability.

• Ability to contribute to a team environment where performance is measured.

• Experience in working under pressure to meet deadlines and conflicting priorities.

Requisite Education and Experience/Minimum Qualifications:

• Successful completion of mandatory education level or vocational studies. Bachelor’s degree is a plus. (HR: University degree in Commerce/Business Administration/Finance/Controlling or similar)

• 3+ years’ experience in providing customer support in the field of customer service, sales or logistics. (HR: 5+ years’ experience in providing customer support in the field of customer service, sales or logistics