דרושים Assistant Gbs Credit & Collections ב-Adidas ב-Netherlands, Amsterdam

For new ICO transition

At adidas we have been challenging the status quo for 70 years and we’re not done yet.

We could list tired, old bullet points about Assistant Store Manager tasks but we’re confident you already know that. Here’s a bit about the kind of leaders we look for:

Innovators- You can dive into a complex problem and come out the other end with the simple solution no one else saw coming.

Ready to apply? Here’s what you need to know:

• Must possess and consistently exhibit the competencies relative to the position.

• Excellent Skills in operating personal computers, POS systems, and various software packages including MS office.

• Knowledge and understanding of profit and loss statement and store KPIs to make commercial decisions based on sound financial judgment.

• Ability to learn and adapt quickly in a fast-paced environment.

• Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.

• Ability to operate independently and with discretion, and work effectively under pressure.

• Demonstrates an inspirational attitude that contributes to a positive team environment.

• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.

• Well-developed ability to speak, read, comprehend, and write English

• Ability to maintain reliable and consistent attendance and punctuality.

• Ability and willingness to travel by car and air domestically.

• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.

• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

• Must be 18 years or older.

• 4 year college or university degree in business, retail management, or related field. or equivalent combination of education and experience.

• Experience managing a team.

• Ability to effectively communicate with customers and store personnel.

• Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shifts.

A generous Benefits Package which includes:

• Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.  We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.

• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.

• Employees are eligible to earn monthly and quarterly incentives. Employees accrue prorated flexible time off in the amount ​.3512​ hours per day that increases with years of service, ​seven​ paid holidays throughout the calendar year and Service Time Off during milestone years.

• Though our teammates hail from all corners of the world, our working language is English

Specialist Payroll - Korea

:

:Hire to Retire

Direct reportling line:Manager GBS

Indirect/secondary reporting line: -

:

Number of Personnel Managed:

Cost Center/Budget and/or Revenue Responsibility:

Purpose & Overall Relevance for the Organization:

• Collaborate with theinternalteams and the 3rd party vendorto ensure seamless end-to-end execution of payroll administration
• Collaborate with theinternalteams and the 3rd party vendorto ensure seamless end-to-end execution of benefits administration
• Handle employee inquiries
• Finance reporting
• Vendor management and vendor payment
• Collaborate withinternal teams or thegovernment authorities, agencies, other external parties to provide necessary data and information support (e.g., internal/external audits, government surveys).
• Manage other country-specific processes(e.g., Korean title change)
• Handle other ad-hoc requests as per business needs

Key responsibilities:

• Collaborate withtheinternalteams and the 3rd party vendoron daily operations, completing all administrative tasks for defined services and meeting SLA requirements.
• Ensure compliance with legal requirements and internal policies in all operations.
• Maintain and update process-related documents regularly and properly.
• Foster proactive relationships with business partners and other stakeholders.
• Identify process risks, implement preventive actions, and keep the team manager informed in a timely manner.
• Support the end-to-end process in resolving complex questions during daily operations.
• Liaise among local HR, GBSinternal teams, and employees to ensure smooth communication and prompt resolution of requests.
• Assist in the implementation of global and local H2R programs.
• Support internal and external audits involving payroll.
• Drive process improvements to enhance employee and stakeholders’ satisfaction and achieve higher efficiency.
• Handle ad hoc queries efficiently.

Key Relationships:

• GBS H2Rinternal teams
• Local HR team
• TA, Rewards, IT, Workplace, Finance, Controlling, Legal, Auditors, Government Authorities.
• External service providers and partners

Knowledge, Skills and Abilities:

• Excellent knowledge of MS-Office applications, especially Excel/PowerPoint;
• Experience with HR core system, ideally SAP-HR, SuccessFactors-HR and ticketing solutions
• Subject matter expertise inpayroll & benefitsadministration processes
• Strong service mindset, people focused and self-motivated
• Mindset in process improvement and continuous efficiency;
• Attention to details and good problem-solving skills;
• Good team player withgoodcommunication and interpersonal skills
• Familiarity with the relevant industry is an advantage;

Requisite Education and Experience:

• -3years of payroll or C&B work experience in a similar function for a multi-national company.
• Undergraduate degree or equivalent professional experience.
• In-depth knowledge of country-specific HR business needs, company policies, local regulations, and HR regulations.
• Proficiency in Korean andfluent

Key Responsibilities:
• Claims management activities such us logistic claims and defect / used product
• Support communicating with customers via all relevant communication channels (e-mail, tickets, phone), providing information related to claims and billing
• Manage customer relationship, which includes problem resolution and root cause analysis
• Manage the relationships within customer service and sales as well as other stakeholders in the business
• Identify the improvement opportunities and support their implementation
• Support ongoing projects for the implementation of technology solutions

Key Relationships:
• Credit Management
• Other Customer Service teams
• Sales
• Market Finance

Knowledge, Skills and Abilities:
• Strong customer service orientation
• High level of empathy and emotional intelligence
• Experience with SAP
• Experience with Salesforce.com
• Experience in a Shared Service environment or similar
• Ability to read, write and communicate in English in a business setting
• Ability to pay close attention to detail and high degree of customer orientation
• Good Problem solving and analytical skills
• Self-motivated and self-directed individual
• Availability to travel for periods of 3 to 4 weeks

Requisite Education and Experience / Minimum Qualifications:
• University degree
• 1-2 year’s working experience in providing customer support in the field of customer service, sales, or logistics
• High level of customer orientation and communication skills

You’ll support the Manager Lifecycle Communications with maintaining, improving, and scaling lifecycle, behavioural and membership (trigger-based) programs — working closely with our global and EU teams. Whether it’s improving onboarding journeys for new members or fine-tuning behavioral triggers based on shopping activity, your work will help us deliver timely, relevant communication that deepens engagement and supports long-term consumer value (CLTV).

Key Responsibilities

• building andmaintainingthelifecycle, behaviouraland membership programs in the European markets, on both email and app push notifications.
• Support and set up A/B tests, pilots, implementing updates and identifying ways to enhance program performance and KPIs
• Collaborate with Membership, Acquisition, Planning and Content counterparts to support the programs’ optimization and personalization based on the business needs.
• Provide analysis and feedback to optimize journeys and support smarter (data-driven) decision-making on a day-to-day basis
• Help standardize ways of working across teams and contribute to process improvements that keep things running smoothly

Key Relationships

• Global CRM Product Team
• Global Cohort Activation Team
• Digital Activation EU Team
• Membership EU Team
• Acquisition EU Team
• Analytics EU Team
• Global IT
• External vendors and platforms

Requirements

Education & Experience

• + years of experience inCRM, Email Marketing or Membership-related environments
• Analytics and analysis experience; ability to turn data into insights
• Experience in managinghighly complexprocesses, involving multiple teams in different geographies
• Experience in product management and/or working using agile/SCRUM methodologies.
• Experience in working withexternal agencies

Soft-Skills

• Ability to quickly adapt to changing business processes and business partners
• Good communication& negotiation skills, comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely
• Proactive attitude,passionate about the digital world andready to adapt to a fast-paced environment

Hard-Skills

• Comfortable working with enterprise-level platforms and technologies
• Project management and project monitoring experience is a plus
• Knowledge of process optimization methodologies (LEAN, 6Sigma,etc…) is a plus
• Fluent English both verbally and written

• Develop and optimize end-to-end financial processes and solutions within the R2R stream.

• Drive process standardisation, automation, and efficiency initiatives using Lean Methodology.

• Support IFRS implementation, data analytics, and financial reporting standardisation.

• Lead or participate in medium-sized projects to enhance financial operations and compliance.

• Implement and manage R2R technology solutions such as SAP FI/CO, BSR, ARIBA, SmartClose, and HighRadius.

• Collaborate with stakeholders to drive continuous improvement and process excellence.

• Ensure adherence to internal controls, regulatory requirements, and corporate finance policies.

• Provide expertise in accounting, tax processes, inter-company reconciliation, and financial primary data governance.

• Proficient spoken and written command of English (mandatory).

• Degree in Business Administration, IT, Finance, or a related field.

• 5-7 years of experience in finance, accounting, or shared service environments.

• Strong understanding of IFRS accounting standards and financial reporting processes.

• Experience with SAP FI/CO and financial automation tools.

• Analytical mindset with expertise in process design, data governance, and compliance.

• Strong stakeholder management, problem-solving, and communication skills.

• Project management experience and ability to work in a dynamic, international environment.

• Experience in shared service center organisations (preferential).

• Knowledge of regional and global financial market landscapes (preferential).

• Competitive salary, bonus, and benefits package.

• Hybrid work policy and flexible working hours.

• Sports and work-life balance incentives.

• Opportunities for upskilling and career growth, both locally and internationally.

• A diverse and inclusive work environment.

• State-of-the-art office spaces and modern work conditions.

Note: this is a 1-year temporary role.