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Capital One Support Specialist United States, Texas, Plano
Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Engineering, or a closely related field plus two years of experience in the job offered or a related occupation. Employer...
Assist customers with assigned technical support issues that are reported via telephone, web, and email. Provide accurate analysis, troubleshooting and testing of technical issues. Ensure the highest level of communication...
Triageanddraftnotifiablesforregulators:Identifyanddraftnotifiablesinatimelymannerfromthetriagequeue. Assistinprojects:Workonlookbacksandotherad-hocprojectsidentifiedbythe team. You will have some experience in a high-volume, fast-paced customer-facing role. A flair for writing - you know the right turn of phrase in all situations and...
Provide customer support for users of ICE products by resolving inquiries in a timely manner. Craft external facing responses for those clients that submitted customer inquiries containing a meaningful, well-thought...
Initiates and answers inbound and/or outbound sales calls directly from/to prospective and/or existing customers with strong focus on new business development. Accepts orders, closes sales, maintains customer records, and completes...
Sales support specialist roles can be complex, but rewarding positions in the tech industry. Expoint provides an online platform for tech industry employers to post job openings for this specialized role.
The primary function of the sales support specialist is to serve as a liaison between the customer and the organization. This involves responding to customer inquiries and helping to resolve problems, as well as providing excellent customer service. The sales support specialist monitors customer feedback and provides guidance on how the organization can better meet customer needs. This can include gathering and analyzing customer feedback to create detailed reports.
The sales support specialist typically has a working knowledge of the company’s products, as well as a solid understanding of the sales process and customer lifecycle. They must have strong interpersonal skills and be comfortable in a range of industries and services. Sales support specialists should be able to think on their feet and be able to multi-task in order to respond to customer inquiries quickly and effectively.
The sales support specialist must also understand the company’s brand, products, services, and competitors. They must use their knowledge to help the company create marketing and promotional materials that showcase the company’s brand and promote products in a convincing manner. In some cases, they may also be responsible for providing customers with product demonstrations.
By using Expoint, employers in the tech industry are provided with a platform to connect with experienced and qualified sales support specialists. Jobseekers have an easy-to-use platform to find their ideal role and find success in the tech industry.