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1,250 jobs found
08.06.2023
CG
Citi Group Customer Service Officer United States, Indiana
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues. Ensures customer inquiries are answered in an efficient and...
Take in-bound calls, providing procedural support and resources to branch employees. Provide an exceptional internal customer experience on every call. Provide resources that allow branch employees to make recommendations on...
Collaborate across board areas including M&S, CS, PE, T&I organizations to drive end-to-end connectivity across initiatives, establish a consistent customer journey, and a create baseline for teams to work against....
Form a deep understanding of CyberArk’s business context, goals, and strategy. Establish a CX measurement architecture including beacon metrics (e.g., NPS, CSAT), key drivers, and linkage to business outcomes/benefits. Synthesize...
Troubleshoot and resolve Customer Service related queries through phone, chat and web tickets in accordance with Fortinet policies and procedures. Professionally screen incoming customer calls, assist with ticket creation, verify...
Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. Provide software service,...
Collaborate across board areas including M&S, CS, PE, T&I organizations to drive end-to-end connectivity across initiatives, establish a consistent customer journey, and a create baseline for teams to work against....
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues. Ensures customer inquiries are answered in an efficient and...
The role of the Customer Service Director is a vital one in the tech industry. As a Customer Service Director, you will be the first line of contact for customers and you will be responsible for providing excellent customer service to ensure customer satisfaction and loyalty.
You will need to possess excellent skills in communication, problem-solving and in the ability to build relationships with customers. You will be responsible for resolving customer issues and queries, managing customer feedback and resolving any conflicts within the company. Furthermore, you will need to work with other departments to ensure customer needs are met and any customer issues are addressed as quickly and efficiently as possible. You will also be responsible for developing and maintaining customer service policies and procedures, as well as promoting customer service initiatives both internally and externally.
In addition, you will need to possess strong leadership skills and be able to motivate and lead your team of customer service members to ensure customer service is consistently of the highest quality. You will need to be able to work well under pressure and be able to multitask while dealing with customer requests.
The successful candidate will have: a bachelor's degree in business administration, customer service, marketing or similar field; at least 5 years of experience in customer service or related field; excellent customer service, communication, time management and problem-solving skills; strong organizational skills and the ability to prioritize tasks; solid leadership and team management skills; and the ability to use customer relationship management (CRM) systems.
So, if you want to be a part of a team of customer service professionals at a cutting-edge tech company, and you're looking to excel in your new role, then look no further than Expoint - the ultimate job searching platform made solely for the tech industry!