Client Advisor jobs in United States, South Carolina, Spartanburg

As a Business Relationship Manager Senior (BRM) Acquisition banker in Business Banking, you’ll be developing and managing a portfolio of large profitable business clients with annual revenue greater than ~$3MM. You’ll focus on business development, acquiring balances, deepening product utilization, and gaining referrals to increase primary bank share. As a Senior Acquisition banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management, while focusing on acquiring new relationships, retaining and deepening existing relationships.

Job Responsibilities

• Acquire, retain and deepen a portfolio of approximately 40 business clients and 60 prospects in a growth/expansion stage with annual revenue greater than ~$3 million; provide business deposit and cash management solutions and manage business credit opportunities up to $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed
• Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
• Grow portfolio by prospecting for new clients whose businesses are in expansion mode; utilize extensive referral networks and centers of influence to independently identify and pursue potential new business clients, looking for ways to cultivate long-term primary banking relationships.
• Develop strong referral network internally in partnership with Private Bank, Asset Wealth Management, Middle Market and One Chase to identify new opportunities for all partners
• Leverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques utilizing Chase resources and materials to develop business network and prospects
• Develop relationships with clients, prospect and centers of influence through in-person/virtual calls to understand the needs of the business and its owners and develop the full financial relationship
• Understand the personal financial goals and needs of the owner(s). Utilize knowledge of personal banking products and partner with Branch, Wealth Management and Private Bank to identify and deliver appropriate personal financial solutions
• Partner with product specialists to ensure clients are onboarded seamlessly with end-to-end delivery of new accounts and full suite of products and services. Leverage service team to deliver an outstanding client experience
• Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements

Required qualifications, capabilities, and skills

• Minimum of 5 years’ experience in a Business Banking Relationship Management role or related business lending experience
• Strong current business network; active involvement in community organizations such as Chambers of Commerce, non-profit boards
• Demonstrates strong tactical business development and negotiation skills. Self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done
• Strong relationship-building and excellent communication skills with individuals at all levels, internally and externally. Ability to influence others to achieve desired outcomes and leverage technology to interact with clients effectively and efficiently
• Strong knowledge of deposit and cash management products and services, and knowledge of business credit underwriting with commercial credit training. Uses seasoned judgment to offer comprehensive and customized solutions that best meet client needs; monitors and researches market/industry trends and business outcomes to anticipate client needs; presents proactive solutions and innovative alternatives when appropriate
• Balance needs of clients with associated risks and interests of the firm
• Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in Finance or related field, or equivalent work experience
• Minimum of 3 years’ managing clients >$10+MM revenue
• In-depth knowledge of diverse types of businesses, industries, markets, financial and economic concepts
• Proficient in Microsoft Office tools including Outlook, Excel, Word, and PowerPoint

Job Description:

As a Financial Solutions Advisor Stage I (FSA I), your journey begins obtaining your Securities Industry licenses, where you receive dedicated and personalized classes for your Securities Industry Essentials [SIE], Series 7 and Series 66 Exams. Once you obtain your licenses, you will be taught the foundational skills needed to be an advisor – from acquiring, building and managing client relationships to considering a client’s complex financial picture and guiding them with advice and solutions to help them live their best financial lives, all while humanizing financial interactions. Once you have reached your key milestones, you will begin working in a financial center where you will help to deliver Bank of America’s core banking, investment solutions and approach to client care. We will equip you with everything you need as you move through the stages of development.

Once you have demonstrated success as a licensed Financial Solutions Advisor Stage I, you will typically progress into the next role, Financial Solutions Advisor Stage II, where you will continue to practice the skills you’ve learned by growing and deepening relationships within a portfolio of clients. As a successful Financial Solutions Advisor Stage II, you will have the opportunity to advance in many roles within Bank of America and Merrill. The Academy will support you along the way with dedicated programs, tools, and resources throughout your career journey.

This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.

We’ll help you

• Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success.

• Get training and one-on-one coaching from Academy managers who are invested in your success.

• Grow your business knowledge by using a defined consultative approach with clients to systematically identify client needs and appropriate solutions.

• Earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses (63 & 65 accepted, in lieu of 66) though structured lessons and dedicated study time. You must obtain your SIE within 30 days of being hired & your Series 7 & 66 within 120 Days - a requirement for the role.

• Build your network. Starting at a financial center, you’ll interact with banking customers, small business owners and higher net worth clients alike. You’ll be able to leverage our relationships with one out of two households in the U.S. to help eventually grow your business.

• Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence, and recommend strategies to help clients achieve their financial goals and life priorities.

• Collaborate with core banking and investment partners. Connect clients to the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs.

Required Qualifications:

• Aptitude in obtaining required industry licenses.
• Must be self-disciplined in managing time and capacity.
• Experience in cultivating client relationships, accessing needs and recommending solutions.
• Success creating strong peer relationships through effective communication and collaboration.
• Demonstrates a results-driven mindset while prioritizing client’s interest in a complex, fast-paced environment.
• Executes multiple tasks simultaneously.
• Learns and adapts to new technology or applications.

Desired Qualifications:

• Bachelor’s degree and/or a minimum of one year of financial services industry or sales experience

• Advisory

• Account Management

• Client Experience Branding

• Customer and Client Focus

• Oral Communications

• Issue Management

• Client Solutions Advisory

• Pipeline Management

• Active Listening

Regular or Temporary:

English (Required)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Within assigned area, perform less complex quality management reviews and document findings and recommendations using independent judgment. Ensure responses are provided back to Change Execution teams and/or Change Execution Governance process owners for remediation.

• Perform Peer Reviews to ensure consistency and quality within Quality Management Program review practices.

• Analyze review results to identify process gaps, opportunities that mitigate inherent risks, including education and training for change execution practitioners.

• Escalate material risks/issues, process enhancement and training opportunities to change execution leaders and process owners.

• Identify ongoing improvements to Quality Management Program processes and guidelines for conducting reviews, issue identification, and reporting. Support the development and maintenance of internal QC/QA manuals.

• Perform Change Execution Governance and quality management process and systems testing for new releases and enhancements.

• Monitors reporting in support of Quality Management Program processes.

• Participates, with limited direction, in key projects and/or business-driven events, including planning and execution activities associated with change execution research and process improvement programs.

• Assist in the training process for newly hired Quality Management Program teammates.

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in business-related field, or equivalent education and related training.

• Ability to analyze information and convert related activities into a comprehensive work plan.

• Ability to communicate and make recommendations to management.

• Ability to identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusions.

• Ability to multi-task and drive multiple projects.

• Ability to work independently in a fast-paced environment with changing priorities.

• Demonstrated ability to deal with confidential information.

• Demonstrated problem-solving, time management and priority setting skills.

• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, especially Microsoft Excel.

• Excellent verbal, written, and interpersonal skills and the ability to communicate and interact with all levels of management.

• Five or more years of experience in Change Execution compliance, audit, risk management, financial services or quality assurance programs.

Preferred Qualifications:

• Certified Internal Auditor (CIA), Project Management Professional (PMP), SAFe Scrum Master (SSM) or equivalent agile certification

☐ Lifting (if checked, indicate pounds)

As a Client Onboarding Branches Associate, you will act as a single point of contact and subject matter expert (SME) for onboarding new customers, incremental business requests, and renewals of our existing customer KYC records. You will be aligned with a designated Front Office team (e.g., Sales, RMP, Deal Team, or Transition Management) and facilitate across all teams on KYC execution (both new business and renewals + remediation activities). Success in this role requires the ability to quickly build rapport with our internal and external customers to ensure the KYC aspect of the client's onboarding experience is exceptional, efficient, and world-class.

Job Responsibilities:

• Manage the KYC book of work for New Business/Renewals for your designated Front Office sub-LOB, prioritizing active requests and providing status updates on key onboardings.
• Build and develop strong partnerships, identify challenges, and eliminate roadblocks with all internal partners.
• Work with Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfill KYC due diligence.
• Ensure all information to and from our clients is accurate, complete, and compliant with AML, Local, and Corporate Due Diligence requirements.
• Coordinate case prioritization, capacity planning, and assignment with our Global Maker teams and QC.
• Stay up to date with any changes to processes and procedures, regulatory changes, and ensure impacts are communicated to our business partners.
• Manage personal workload and priorities, ensuring timely escalation of key risks/issues to management.
• Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business.
• Serve as a role model to peers and drive training and sharing of good practices.
• Lead peers engaged on the same portfolio.

Required Qualifications, Capabilities, and Skills:

• Strong written and oral communication skills with experience in conflict resolution.
• Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers.
• Client-focused while maintaining a strong controls mindset.
• Proactive and flexible approach to personal workload and wider team targets.
• Effective at managing time appropriately and organizing workload for maximum productivity.
• Working knowledge of KYC/Compliance/AML standards.
• Sound understanding of the Financial Industry.
• Knowledge of multiple client types (e.g., Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies).

Preferred Qualifications, Capabilities, and Skills:

• Arabic language preferred but not essential.