Business Associate jobs in United States, Iowa, West Des Moines

In this role, you will:

• Be accountable for a complex portfolio of customers
• Share leadership role with managers to oversee a portfolio of accounts
• Identify opportunities for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Partner with managers to resolve issues and provides status updates on implementations
• Develop expertise in the policies, procedures, and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Treasury Management product knowledge and experience
• Strong telephone etiquette skills
• Strong leadership skills, including initiative, accountability and the ability to inspire and motivate others
• Ability to act as an extension of management supporting the broader team, leading escalations and managing partner relationships
• Ability to triage and troubleshoot complex issues, inclusive of root cause identification and communication of resolution to clients and internal stakeholders.
• Ability to lead, train & mentor others on the team
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Intermediate Microsoft Office skills
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
• Ability to work in a fast-paced deadline driven environment

Job Expectations:

• ​Position hours are Monday - Friday 9:00 AM - 6:00 PM
• This position currently offers a hybrid work schedule
• Specific compliance policies may apply regarding outside activities and/or personalinvesting; affectedemployees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Location:

• 801 Walnut Street - Des Moines, IA 50309

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Serve as a Field Sales Representative within a defined geography

• Call and visit dealers and end customers involved in the Agriculture and Construction equipment spaces with the purpose of originating new loan and lease opportunities, along with inventory finance/rental opportunities at the dealer level

• Build and maintain effective relationships with existing clients

• Act as an advisor to senior leadership to develop or influence long-term goals for highly complex business and technical needs

• Independently review and analyze client portfolios, including highly complex scenarios, for key issues related to cash flow, liquidity, leverage, working capital, debt coverage, collateral or enterprise value analysis, and repayment sources, including for use in periodic reviews as well as interim underwriting memoranda

• Lead the strategy and resolution of highly complex and unique challenges by synthesizing industry and economic trends, including complicated legal and regulatory issues, in addition to regular portfolio reviews to manage risk and lead problem loan resolutions, where applicable

• Strategically engage with all levels across the enterprise and serve as an expert advisor to leadership to resolve client issues and achieve business objectives while leveraging a sound understanding of relevant policies, procedures, and compliance requirements

Required Qualifications:

• 7+ years of secured or specialized lending relationship management or portfolio management experience,or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 5+ years of combined Agriculture and Construction Equipment finance experience

Desired Qualifications:

• Experience with inventory finance solutions

Job Expectations:

• This position is not eligible for Visa sponsorship

• This position offers a hybrid work schedule

• Ability to travel up to 30%of the time

• Overnight travel is required as part of this role

• Specific compliance policies may applyregardingoutside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

• 801 Walnut St,Des Moines, IA 50309

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area

• Research credit or account information

• Perform skip tracing, review workout and restructure problem loans and payment plans

• Research vendor program remedies and recourse to determine loss projections

• Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact

• Utilize solid understanding of company policies, procedures and collection systems

• Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area

• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 6+ months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Direct Customer Service experience

• Previous Collections experience

• Experience in Call Center environment in Financial Services Industry

• Excellent verbal, written, and interpersonal communication skills

• Intermediate Microsoft Office suite skillset

• Knowledge and understanding of credit card products and services

• Experience working with Power of Attorney and/or Letters of Authorization

• Experience with Vendor management thatmay include working with debt settlement companies, and/or attorney firms

• Strong attention to detail and accuracy skills

• Ability to work effectively, as well as independently, in a team environment

• Experience using Enterprise Collections and Recovery System (ECAR)

• Technical skills: First Data Resource (FDR), Hogan/SHAW, OTIS, IRRIS, POPS, and/or ICMP

Job Expectations:

• Start date: October 14, 2025

• Willingness to work on-site at stated location on the job opening

• Position is Not eligible for Visa Sponsorship

Work Schedule:

• Monday-Thursday 9:00 am – 6:00 pm CST OR 9:30 am – 6:00 pm CST and Friday 8:00 am - 5:00pm CST or 8:30 am - 5:00pm

• This position offers a hybrid work schedule

Posting Location:

• 800 S Jordan Creek Pkwy WEST DES MOINES, IA 50266

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups
• Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities
• Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives
• Collaborate and consult with mid-level managers or cross-functional business partners
• Provide work direction to lessexperienced Strategyand Execution staff

Required Qualifications:

• 6+ months of BusinessExecution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with control execution and reporting
• Demonstrated ability to evaluate risks and to communicate relevant risk to the business in a simple, decisive, timely manner
• Knowledge of BSA/AML programs including KYC, CDD, EDD, CIP and / or other related risk and regulatory disciplines
• Ability to prioritize tasks, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• Foundational knowledge of Microsoft Office
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work independently, proactively, and creatively while exercising sound judgment
• Excellent attention to detail and accuracy skills

Job Expectations:

• Ensure quality and efficiency in execution of owned controls
• Work independently to review new & existing errors and dispositions
• Review and disposition new errors
• Continue to review errors pending resolution (backlog)
• Ensure the backlog is continuously updated with new status/updates on errors
• Continuously seek improvement and efficiency opportunities
• Partner with Data Analytics team on complicated errors
• Escalate data anomalies, submit incident tickets, as needed
• Ongoing learning about Hogan and Merchant Services systems and data

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Maintain a high-quality account portfolio through the maintenance, collections, restructuring, modification, refinancing, transferring and file updating on all leases, lease purchases, conditional sales contracts and promissory notes

• Disposition equipment through sales, renewal and release on all terminations

• Utilize a solid understanding of company policies, procedures and collection systems in performance of duties

• Receive direction from supervisors

• Make decisions and resolve issues to meet business objectives

• Interpret policies, procedures, and compliance requirements

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ months of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service/Customer Care experience

• Experience working with the following systems: Artiva, and Infolease

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

• Excellent verbal, written, and interpersonal communication skills

• Ability to provide strong customer service while actively listening and responding in an appropriate manner

• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change

• Sound analytical skills with high attention to detail and accuracy

• Experience delivering results in a fast-paced, deadline driven environment

• Sound organizational, multi-tasking, and prioritizing skills

Job Expectations:

• This position is not eligible for Visa sponsorship

• Candidate must be based out of posted location

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

• Ability to work additional hours as needed

Posting Location:

• DES MOINES, IA
• CHANDLER, AZ
• Irving, TX

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area
• Research credit or account information
• Perform skip tracing, review workout and restructure problem loans and payment plans
• Research vendor program remedies and recourse to determine loss projections
• Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact
• Utilize solid understanding of company policies, procedures and collection systems
• Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area
• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 6+ months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office suite skillset
• Experience in Call Center environment in Financial Services Industry
• Direct Customer Service experience
• Previous Collections experience
• Knowledge and understanding of credit card products and services
• Experience working with Power of Attorney and/or Letters of Authorization
• Experience with Vendor management thatmay include working with debt settlement companies, and/or attorney firms
• Strong attention to detail and accuracy skills
• Ability to work effectively, as well as independently, in a team environment
• Experience using Enterprise Collections and Recovery System (ECAR)
• Technical skills:First Data Resource (FDR), Hogan/SHAW, Operations Image Browser (OIB), OTIS, and/or ICMP

Job Expectations:

• This position offers a hybrid work schedule – One week in Office and One week remote
• Ability to work the hours of 9am – 6pm CST OR 9:30am – 6:00pm CST, Monday-Friday

Position is Not eligible for Visa Sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.