Jobs in United States, Illinois

ServiceNow Senior Consultant – HR Service Delivery (HRSD)

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.

Your key responsibilities

In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include:

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
• 3+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• Performance analytics and reporting experience – certifications are a plus

• Employee Center and Workplace Service Delivery experience – certifications are a plus

• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)

As an Enterprise Asset Management (EAM) professional, you’ll focus on bringing solutions and strategies to advance our clients' work and asset management capabilities. You’ll work with high-performing teams that drive growth and deliver exceptional client service, ensuring you play your part in building a better working world through better working assets.

As a Senior Manager, you will be responsible for driving the sales pipeline and designing Maximo/Maximo Application Suite (MAS) EAM solutions for customers. Your objectives will include increasing revenue, profitability, and market competitiveness; ensuring solutions meet customer requirements; and designing and delivering complex solutions as per customer needs.

Your Key Responsibilities

The EAM Senior Manager will provide Maximo/MAS consulting services to EAM clients, helping them improve business performance.

• Develop external eminence across the sub-capabilities in the EAM space.
• Promote an effective forum for sharing EAM expertise.
• Strengthen our collective EAM knowledge, helping resolve our clients' EAM challenges.
• Work with the business development team to jointly assess customer opportunities.
• Capture Maximo/MAS requirements and design end-to-end solutions addressing customers’ business drivers.
• Support the development of new Maximo/MAS opportunities in conjunction with the business development teams.
• Provide consultancy to customers in the development of their requirements, where appropriate.
• Actively participate in the RFI/RFP process and develop proposals in line with customer needs, liaising and qualifying with other colleagues as necessary.
• Present technical solutions to customers, both formally and informally, as required.
• Author high-quality, informative content with solution descriptions and diagrams as part of the RFI/RFP process.
• Be the voice of the market; gather and consolidate market observations and trends.
• Validate order documentation before submitting it to the delivery team.
• Provide additional information and advice to the Service Delivery and Operations team during implementation to drive successful delivery engagements that are profitable and of the highest quality.
• Provide various levels of reports for top opportunities, weekly progress reports, and ad-hoc reports requested by management.
• Maintain and upskill knowledge of various products, services, and industry practices.

Skills and Attributes for Success

• Strong written and verbal communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues at all levels.
• Ability to challenge and inspire both co-workers and clients to think about difficult situations in new and transformative ways.
• Promote diverse and inclusive teaming and leadership.
• Provide innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership.
• Actively contribute to improving operational efficiency on projects and internal initiatives.
• Consistently drive projects to completion with high quality, in line with our commitment to quality.
• Lead teams or parts of teams on engagements, anticipating and identifying risks and escalating issues as appropriate.
• Help create a positive learning culture, coach and counsel junior team members, and help them develop.

To Qualify for the Role, You Must Have

• A bachelor’s degree in Business, Information Technology, Engineering, Marketing, Economics, Finance, or a related field.
• A minimum of 8 to 10 years of related work experience or a graduate degree and 7 years of related work experience.
• A minimum of 8 years of experience delivering Maximo/MAS services to EAM clients.
• Experience leading teams, managing engagement economics, and business development.
• Flexibility to work across advisory services if needed.
• Proven work experience in one or more of the following areas: Utility (Transmission, Distribution, Generation, Nuclear), Oil and Gas, Media and Entertainment, Regulatory, Customer, Supply Chain, Finance Transformation, implementation.
• Ability to travel 60+%; valid driver’s license and US passport required.

Ideally, You’ll Also Have

• Experience with Schedule, Dispatch, and Mobile.
• Compatible Units experience.
• Project Systems, structure, WBS creation, and accounting linkage experience.
• Master’s degree in Information Technology, Business Administration, or a related field.
• Additional EAM product experience.
• EAM Configuration tools experience is desired.