Customer Service Specialist jobs in Ireland
West Pharma Senior Specialist Quality Engineer Ireland, Waterford
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To ensure quality and technical standards are in place and in use ensuring product and service consistently meets customers’ requirements.
Developing and implementing continuous improvement programs covering production processes and quality management systems.
Analysis of quality problems to identify root causes and implement corrective action to reduce risk of quality failure.
The person will have a strong understanding of the requirements of and the implementation of quality management system and technical standards.
• Review and approval of qualification lifecycle documents for facility & utilities, process equipment and laboratory instrumentation.
• Review and approval of laboratory test results
• Ensuring Data Integrity of laboratory results
• Assist in the investigation and closure of Laboratory investigations, Deviations and Out of specifications
• Communication with External Customers
• Maintenance of validation status of QC and production facilities, equipment, instrumentation and software via review and approval of planned changes and new process introduction.
• Review and approve sampling plans & procedures related to manufacture of products.
• Lead and perform risk assessments and implement control plans.
• Review and approve batch records against approved specifications, quality standards, company procedures and regulatory filings for release of product to market.
• Ensure non conformances/deviations/complaints are investigated and assessed for root cause and identification and closure of effective CAPA’s
• Support quality systems implementations and user acceptance testing where required.
• Lead in Continuous Improvement of Quality processes
• Interact and collaborate with Laboratory; Operations and other functions to support Analytical Laboratory Services and production and timely resolution of issues and investigations.
• Participate in internal audit and Shop Floor audit program
• Maintenance of professional and technical knowledge by attending educational events, reviewing publications, establishing networks and benchmarking.
• Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct.
• Compliance to all local site Environmental, Health and Safety regulations.
• Compliance to all local site company policies, procedures and corporate policies.
• Perform additional duties as required
Basic Qualifications
- Degree in a Quality, Science or Engineering or equivalent discipline.
Desired:
- Quality Auditing certification.
- Lean/Six Sigma certification.
- Supervisory experience.
• 5+ years’ previous industrial experience of working as a Quality Engineer or Quality specialist in an ISO13485, EU GMP or 21 CFR Part 210,820 or 211 design or manufacturing environment. Aseptic or sterile manufacturing experience is desired.
• Review and approval of facility, equipment and process validation
• Analytical Method, Equipment/Process and Software Qualification
• Involvement in new product introduction or technical transfer activities.
• Quality planning and communication skills.
• Strong technical writing ability.
• Ability to liaise with customers and suppliers in an informed professional manner.
• Excellent IT, communication and interpersonal skills using current office technologies.
• Ability to work on own initiative, coupled with involvement on cross-functional teams.
• Interest and willingness to learn new skills and take on new tasks
• Strong sense of urgency and flexibility.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
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West Pharma Senior Specialist Supplier Quality Ireland, Waterford
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In this role you will be responsible for performing Supplier Quality activities associated with external suppliers. This role performs activities to ensure West supplier’s maintain compliance with West’s procedures and policies. You will interface with R&D, Sourcing, Design Quality, Regulatory and Operations Quality to drive improved supplier quality performance.
Establish and successfully executesupplier management planswhich will align to overall business objectives
Maintain a strong collaborativepartnership
supplier performanceincluding incoming failures, manufacturing yields and field failures to drive Supplier Corrective Action Reports (SCARs)
ExecuteSupplier Corrective Action Requests(SCAR) with suppliers, ensuring effective and timely closure
Work with suppliers, R&D, and Sourcing on continuous improvement of supplier performance includingsupplier changerequest.
Evaluate potential new or future suppliers and support supplierselection processwith the cross-functional team
Participate in cross-functional teams of design engineering and quality engineering to work with suppliers duringproduct developmentand ensures agreement for manufacturable, cost-effective designs
Approves components for use in products by drivingProduct Approvalactivities with the suppliers
Supports Supplier evaluation,auditmanagement and related records
Supports the evaluation and development ofQuality Agreements and purchasing specificationswith suppliers
Support the development of anIncoming Inspection strategyon purchased products
Education
- Bachelor's Degree In Engineering or Science required
- Master's Degree In Engineering or Science preferred
- Minimum 5 years of quality related experience with preferred experience in pharmaceutical and/or medical device industry
Experience working with suppliers and supplier engagement activities
Knowledge of sterilization process is preferred
Knowledge of cGMP, cGDP, relevant ISO standards, medical device requirements and other international regulations
Familiarity with MasterControl, SAP and working knowledge of statistical data analysis
Fluent in English
Thorough understanding of validation activities and risk management principles and techniques
Strong problem-solving and critical thinking skills
Negotiation skills and collaborating with suppliers
Ability to work under high volume production and fast changing environment
Willingness to work in a cross-functional team with different time zones
- Able to comply with the company’s safety policy at all times.
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MongoDB Senior Customer Success Manager Ireland, Dublin
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- 7-10 years relevant experience working in a Customer Success, Account Management, or similar customer-focused role
- 4 + years Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environment
- 2+ years of technical product experience or education
- Bachelor's degree, technical degree preferred
- A mind for technology! We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- Prior exposure to database, cloud and infrastructure technology is a plus
- High levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
- A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS “brand” across our entire organization
- Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
- Build active and meaningful relationships with customers, working closely with other MongoDB partners
- Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines
- Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
- Optimally identify and mitigate risk of churn
- Ensure high customer satisfaction and referenceability
- Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success Program
- Risk Mitigator - identifying blockers to success and preventing long term churn
- Personal Trusted Advisor - recommending standard methodologies in order to make the client successful
- Account Strategist - helping MongoDB see where the customer’s business is going
- Business Builder - finding opportunities for your customers to adopt new features and open new use cases
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Bank Of America Senior Fulfilment Specialist Ireland, Dublin
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Role Description:
Whether you’re already working within Treasury Management or have had exposure to electronic operational cash management - if you’re a client professional looking to develop a career in banking then we’d love to hear from you. We’re particularly interested in those with stakeholder management skills and who are used to working in a fast-paced environment.
Responsibilities:
• Project managing the implementation of treasury solutions with new and existing clients to Bank of America - covering core product solutions / service offerings
• Working in partnership with the client to create and agree an implementation delivery timeline, clearly communicate the project status; identify issues, resolution steps and deadlines
• Coordinating with internal Business Partners as necessary
• Attending conference calls where specific cash management and client knowledge will assist with the execution of the solution
• Providing support and guidance to Sales Officers where required/requested during the sales process
• You will have an extensive number of years experience within a project management role
• Being able to demonstrate extensive experience with client facing roles, both orally and written, preferably within a similar client servicing function.
• Experience dealing with corporate clients at all levels in a positive and professional manner, with the ability to work under pressure
• Experience in Treasury Management products
• Project management/process coordination experience concentrating on cash management solutions for corporate organisations, including exposure to elements such as electronic payments, SWIFT messaging, BACS, CHAPS, Foreign Exchange (FX) and Money Markets (MM)
Skills that will help:
• Self motivating, flexible, and able to work independent of direct supervision
• Problem solving/analytical and organizational skills
• General PC, Windows and Excel Knowledge
• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work, TaxSaver tickets etc.
• Access to an Employee Assistance Program for confidential support and help for everyday matters.
• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.
• Ability to donate to charities of your choice and the bank will match your contribution.
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.
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EY FS Business Consulting - Customer Ireland
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General Information
Available for VISA Sponsorship:Yes
Full-Time – Permanent
Your Key Responsibilities:
- Strong understanding of core business operations gained through involvement/ delivery of projects across areas such as strategy, operating model design, customer experience design, lean process improvement, organisational design and transformation design and delivery
- Exceptional problem-solving ability including logical reasoning, creative thinking and the ability to untangle complex issues for improving existing business processes and workflows
- Understand EY’s service offerings and actively support in delivering across our range of services
- Partner with our clients to understand their business objectives, processes, and pain points, and translate them into comprehensive functional requirements
- Conduct workshops and interviews with key stakeholders to gather and document business requirements, process flows, use cases, and user stories
- Ability to communicate complex ideas effectively, both verbally and in writing
- Highly organised and able to multitask to consistently deliver high-quality deliverables on time
- Helping to shape creative and innovative solutions to address client issues
- Communicating effectively with the EY engagement team, the client and internal and external stakeholders, as required
- Working confidently with clients, to support building believed relationships
- Stay abreast of latest Financial Service industry trends to drive innovation
To qualify for the role, you must have:
- Degree qualified and have relevant professional experience; experience working on major transformation programmes is preferred.
- Have ability to deal with ambiguity and uncertainty
- Ability to quickly grasp complex business problems and develop appropriate solutions
- Minimum of 3 years in delivering change
- Be experienced of full project lifecycle from concept through to implementation
- Understanding of trends and implications on the Financial Services industry
- Be adept at overcoming issues and barriers
- Be professional, quickly establishing personal credibility
- Have strong personal impact and resilience and be able to influence clients and stakeholders to gain support for major changes and key decisions
- Strong verbal and written communication, with experience in presenting to stakeholders
Ideally, you will also have
- Previous experience in Consulting or relevant industry experience in a Financial Institution
- Strong academic record including a relevant third level qualification
- Strong analytic and workshop facilitation skills
- Proven experience in developing structured presentations using PowerPoint and analytic skills using Excel
- Lean six sigma qualification is an advantage
- Project Management and/or Agile certification is an advantage
What we look for
- Someone who is passionate about reaching their full potential and excelling in their career
- Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
- Someone who enjoys working as part of a community which values integrity, respect, teaming, and inclusiveness
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Support and coaching from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
- Pension
- Discounted Health Insurance
- Web Doctor – Free unlimited online GP Consultations for you and your family
- The purchase of additional annual leave
- Hybrid Working
- Free Gym Membership
- Travel Pass
- Maternity & Paternity Leave
- Bike to Work Scheme
- Recognition Awards
- Cash incentives for Referrals
- Work Mobile
- Tech MBA paid by EY
- Wellness rooms available in some offices
Career Progression:
- When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
- Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
- As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
- We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.
Inclusion & Diversity
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You will be embraced for who you are and empowered to use your voice to help others find theirs.
These jobs might be a good fit
PayPal Merchant Services Customer Support - UK SMB ROI Ireland, Dublin
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This is a remote position within Ireland.
- Respond to customer inquiries via phone and chat, providing support for products, services, accounts, and transactions while maintaining production, quality, and customer satisfaction standards.
- Outreach to merchants with the goal of strengthening their engagement with the PayPal platform while proactively identifying opportunities for collaboration and growth.
- Research, resolve, and take necessary actions to address customer concerns, proactively identifying and preventing future issues.
- Identify and assess the specific needs of each merchant to deliver customized recommendations on PayPal's products, features, and benefits, aiming to enrich their user experience and optimize long-term value.
- Provide regular feedback on process improvements, as well as necessary policy or product updates.
- Maintain compliance with security and confidentiality policies while ensuring adherence to departmental procedures.
- Continuously develop expertise in PayPal products, policies, and procedures, applying independent judgment and problem-solving skills to deliver excellent customer service.
Minimum Qualifications:
- Minimum of 3 years of relevant work experience
- Fluent English is required for this role
- Strong verbal communication skills utilizing active listening and clearly speaking to customers
- Strong written communication utilizing proper grammar and punctuation
Additional Responsibilities & Preferred Qualifications:
- Strong organizational, communication, and interpersonal skills.
- Proven ability to drive results through a clear vision and strategic direction.
- Skilled in prioritizing tasks, identifying urgent needs, and delegating responsibilities to ensure timely achievement of goals.
- Enthusiastic learner with a keen ability to adapt to new software and technologies.
- Experience with external systems, internet applications, and CRM tools, including proficiency in Microsoft Office Suite.
- Capable of multitasking across multiple systems, screens, and tasks during customer interactions.
- Excellent time management skills and commitment to adhering to schedules.
Core Competencies:
- Customer Focus
- Listening skills
- Problem solving
- Composure
- Drive for results
- Functional/Technical Skills
- Ethics and Values
- Integrity and Trust
Belonging at PayPal:
Any general requests for consideration of your skills, please
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EY UKI Technology Consulting - SCADA Specialist Manager Ireland
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- Location: Ireland - Dublin
- Available for Work Visa Sponsorship: Yes
- Business Area: UKI Tech consulting
- Contract Type: Full-Time – Permanent
As a SCADA Specialist, your objective is to support the delivery of solutions that enhance monitoring, control, planning, and operational capabilities across energy, water, and industrial infrastructures.
Your key responsibilities
We expect the SCADA Specialist to perform activities including but not limited to:
- Lead implementation and upgrades of SCADA systems across utility, transmission, and / or water sector operations, ensuring timely delivery, budget adherence, and quality compliance.
- Develop detailed technical specifications and requirements to support system design, vendor selection, and project execution.
- Develop project and product delivery strategies aligned with clients’ objectives and long-term operational goals.
- Define integration strategies for SCADA systems with IT/OT platforms including GIS, DMS, OMS, and asset management systems, tailored to sector-specific needs.
- Oversee configuration and commissioning of telemetry infrastructure, including RTUs, PLCs, IEDs, and field devices, ensuring accurate data acquisition and reliable communications.
- Ensure robust implementation and governance of industry-standard protocols (IEC 60870-5-101/104, DNP3, BACnet, OPC UA, ICCP, Multi-speak, Modbus, Profibus, etc.) across energy and water and industrial domains.
- Collaborate with control room engineers, field technicians, and operations teams to ensure SCADA systems meet real-time operational needs and enhance situational awareness.
- Design and lead execution of testing plans, including Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and User Acceptance Testing (UAT).
- Provide expert guidance on SCADA best practices, emerging technologies, and innovation opportunities across energy and water sectors.
- Act as a liaison between clients, vendors, and internal teams to ensure effective communication, issue resolution, and collaborative problem-solving.
- Identify and mitigate risks associated with SCADA implementation and integration, developing contingency plans to ensure system resilience.
- Conduct end-user training and maintain comprehensive documentation for system operation, maintenance, and troubleshooting.
- Consult utility leadership to anticipate future system, data, and organizational needs, and collaborate on roadmap, vision, and delivery plans.
Skills and attributes for success:
- Experience working with or within utilities and infrastructure operators across electricity, water, gas, or renewables. Proven technical experience in operational technology systems and field device integration.
- Proven ability to lead and deliver technical projects with high quality, regardless of team size or complexity.
- Hands-on expertise in SCADA systems, including configuration, commissioning, and integration with RTUs, PLCs, IEDs, and telemetry networks.
- Familiarity with the full lifecycle of technology implementation projects—from requirements gathering and design to testing, deployment, and support.
- Technical competence in SCADA and related technologies supporting solutions across energy, water, and industrial sectors, including grid management, remote operations, and process automation.
- Understanding of the impact of renewable energy integration on SCADA operations, including implications for data acquisition, control logic, and grid stability.
- Strong analytical and data processing skills, with experience translating operational data into actionable insights for control room and field operations.
- Knowledge of communication protocols and data standards such as IEC 60870-5-101/104, DNP3, Modbus, Profibus, BACnet, OPC UA, ICCP, and CIM.
- Experience managing the design, build, and test phases of SCADA and related OT applications.
- Familiarity with technology procurement processes, including requirements development, vendor evaluation, and contracting.
- Excellent communication skills, with the ability to simplify complex technical concepts for diverse stakeholders.
- A commitment to continuous learning and openness to mentorship from senior engineers and subject matter experts.
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Support and coaching from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
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Career Progression
- When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
- Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
- As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
- We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.
Inclusion & Diversity
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
These jobs might be a good fit
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To ensure quality and technical standards are in place and in use ensuring product and service consistently meets customers’ requirements.
Developing and implementing continuous improvement programs covering production processes and quality management systems.
Analysis of quality problems to identify root causes and implement corrective action to reduce risk of quality failure.
The person will have a strong understanding of the requirements of and the implementation of quality management system and technical standards.
• Review and approval of qualification lifecycle documents for facility & utilities, process equipment and laboratory instrumentation.
• Review and approval of laboratory test results
• Ensuring Data Integrity of laboratory results
• Assist in the investigation and closure of Laboratory investigations, Deviations and Out of specifications
• Communication with External Customers
• Maintenance of validation status of QC and production facilities, equipment, instrumentation and software via review and approval of planned changes and new process introduction.
• Review and approve sampling plans & procedures related to manufacture of products.
• Lead and perform risk assessments and implement control plans.
• Review and approve batch records against approved specifications, quality standards, company procedures and regulatory filings for release of product to market.
• Ensure non conformances/deviations/complaints are investigated and assessed for root cause and identification and closure of effective CAPA’s
• Support quality systems implementations and user acceptance testing where required.
• Lead in Continuous Improvement of Quality processes
• Interact and collaborate with Laboratory; Operations and other functions to support Analytical Laboratory Services and production and timely resolution of issues and investigations.
• Participate in internal audit and Shop Floor audit program
• Maintenance of professional and technical knowledge by attending educational events, reviewing publications, establishing networks and benchmarking.
• Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct.
• Compliance to all local site Environmental, Health and Safety regulations.
• Compliance to all local site company policies, procedures and corporate policies.
• Perform additional duties as required
Basic Qualifications
- Degree in a Quality, Science or Engineering or equivalent discipline.
Desired:
- Quality Auditing certification.
- Lean/Six Sigma certification.
- Supervisory experience.
• 5+ years’ previous industrial experience of working as a Quality Engineer or Quality specialist in an ISO13485, EU GMP or 21 CFR Part 210,820 or 211 design or manufacturing environment. Aseptic or sterile manufacturing experience is desired.
• Review and approval of facility, equipment and process validation
• Analytical Method, Equipment/Process and Software Qualification
• Involvement in new product introduction or technical transfer activities.
• Quality planning and communication skills.
• Strong technical writing ability.
• Ability to liaise with customers and suppliers in an informed professional manner.
• Excellent IT, communication and interpersonal skills using current office technologies.
• Ability to work on own initiative, coupled with involvement on cross-functional teams.
• Interest and willingness to learn new skills and take on new tasks
• Strong sense of urgency and flexibility.
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Support and contribute in Lean Sigma programs and activities towards delivery of the set target
These jobs might be a good fit
