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9 jobs found
17.08.2024
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Verint Senior Specialist Product Support United States, Oregon
Serve as the primary support contact for key accounts and/or escalated accounts that have support ticket issues that need to be resolved. Facilitate resolutions with Verint’s customer contacts and with...
Serve as a point of contact for technical support escalations related to the EDGE VMS product line. Utilize Oracle CRM to create and view support tickets, customer contacts, and other...
Answers/processes incoming calls from end-users and/or integrators for troubleshooting and technical assistance and updates CRM notes in ticketing system. Makes outbound follow-up calls to end-users and/or integrators to troubleshoot technical...
Answers/processes incoming calls from end-users and/or integrators for troubleshooting and technical assistance and updates CRM notes in ticketing system. Makes outbound follow-up calls to end-users and/or integrators to troubleshoot technical...
Develop the roadmap, vision and strategy of the WFE platform, aligning with broader cloud objectives. Engage cross-functionally with Go-to-Market, Engineering, Research, Sales, Partners, and Delivery groups to best understand customer...
Support inbound and outbound analyst relations (AR) communications that extend market leadership and support business growth areas in collaboration with AR Manager and AR Director. Create and cultivate meaningful relationships...
Execute all aspects of Americas’ participation in assigned Enterprise trade shows, industry events, virtual conferences and live conferences using best practices to ensure consistency.This includes event research, logistics planning and...
Serve as the primary support contact for key accounts and/or escalated accounts that have support ticket issues that need to be resolved. Facilitate resolutions with Verint’s customer contacts and with...
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