Customer Service Specialist Temporary jobs at Teva in Bulgaria

Teva Pharmaceuticals has been developing and producing medicines for more than 120 years. Along with our established presence in generics, we have significant research and operations supporting our growing portfolio of innovative medicines and biopharmaceutical products.

• Creation and Maintenance of Master data
• Acting as a commercial intermediary between Teva sites and Internal and External customers regionally and globally
• Collaboration with all international teams, sites and markets in order to provide solution for any occurred problems
• Managing the end to end execution from order placement till delivery and ensures best practice in Logistics and Inventory monitoring processes
• Managing customer service issues and facilitating discussions for resolution
• Performing management reporting
• Participation in/Leading Projects and workshops
• Training new colleagues when needed

· Bachelor Degree or equivalent (preferably in business management discipline)
· Minimum 2 years of experience in an international business environment
· Excellent communication skills in English
· Knowledge of MS Word, MS Excel, MS Outlook
· ERP experience - SAP or other business management system
· Understanding of pharmaceutical business and/ or knowledge of PowerPoint and Visio would be an advantage

• Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria
• Competitive remuneration bound with performance
• Additional healthcare insurance
• Transportation allowance and other flexible benefits
• Flexible working hours and option to work from home as per the company policy
• Opportunity for development

Please, kindly note that only shortlisted applicants will be contacted. All personal data is protected by law and will be treated in confidence.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

This position is based in Sofia. Its main purpose is to check the accuracy of the provided by the suppliers print ready files (prepress and quality checks) and to coordinate the workflow of Supplier`s Print Proofs between the Global Artwork Studio, global markets and suppliers. Record data for quality measures, reports and continuous improvement

• Check Supplier Printers Proofs for anomalies
• Co-ordinate the workflow between suppliers and markets to ensure required deadlines are met
• Chase markets/suppliers where required
• Investigate and report to Team Leader, Production and Print Proof Team Sofia errors or issues with Print Proofs
• Record and trend data to be fed into the Quality Management System for quality measures and continuous improvement
• Support and assist other QC roles when required

• Relevant professional degree level
• Fluent in English (both written and spoken)
• Copy checking/Proof reading skills – 2 years
• Experience with Adobe Creative Suite
• Experience in prepress and/or printing / packaging industry
• Experienced computer user
• Knowledge of Pharmaceutical industry Quality process
• Excellent communication skills
• Goal focused
• Structured and systematic
• Customer oriented
• Enthusiastic and flexible
• Confident and thorough, conscientious

Additionally, we will consider as an advantage any of the following

• Experience of working within Pharmaceutical packaging environment
• Experience of working to deadlines

• Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria
• Competitive remuneration bound with performance
• Additional healthcare insurance
• Transportation allowance and other flexible benefits
• Flexible working hours and option to work from home as per the company policy
• Opportunity for development

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

This position is ultimately organizationally and functionally subordinated to the Global Head of Compliance Audit within the Global Internal Audit Group and is designed to provide for optimum independence and objectivity.

• Responsible for assisting the overall Global Internal Audit department in the establishment of a program for compliance and financial auditing based upon direction from Global Head of Compliance Audit.
• Responsible for the performance of audit procedures in accordance with the annual compliance internal audit work plan or at the direction of the Global Head of Compliance Audit or Compliance Audit team leaders.
• Responsible for the design and delivery of meaningful, accurate and effective presentations to local, regional and global senior management and ensure follow-up on any areas that require corrective action. This role is also responsible for the performance of ongoing follow-up of the implementation of the recommendations of the auditor’s reports and shall draw the attention of the general management of the country being audited for delays in the rectification of deficiencies that have been found in the past.
• Serve as subject matter expert and provide expertise and advice to regional business partners regarding compliance and financial issues. Partner with regional Legal, Finance, and Global Compliance, in carrying out compliance and financial audit activities.
• Maintain all organizational and professional ethical standards and ensures internal audit activities are carried out in compliance with the IIA’s International Standards for the Professional Practice of Internal Auditing (Standards) and department and company policies and procedures.
• Works independently with extensive latitude for initiative and independent judgment.

• Bachelor’s degree in Accounting or related business discipline (i.e. law, criminal or forensic sciences, IT, etc.).
• Minimum of three (3) years of full-time experience in internal audit, external audit, law or Compliance.
• Big 4 Accounting Firm, and/or international Compliance experience with emphasis on Compliance specific to PhRMA Code and FCPA including Anti-Corruption and Anti-Bribery, and experience within Pharmaceutical/Life Sciences industry.
• Professional certification (i.e. CPA, CMA, CIA, CFE, CISA, CRMA, CRISC, CSA, etc.) Other certifications in related field are also a plus.
• Advanced skills in collecting and analyzing complex data, evaluating risk, drawing logical conclusions and presentation of results.
• Knowledge of and skill in applying audit principles and practices, preferred business practices and concepts, and common indicators of fraud; in global operations within the pharmaceutical industry.
• Ability to travel extensively internationally (approx. 25%)
• Advanced level of English – both written and spoken

• Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria
• Competitive remuneration bound with performance
• Additional healthcare insurance
• Transportation allowance and additional flexible benefits
• Flexible working hours and option to work from home as per the company policy
• Opportunity for development

Please, kindly note that only shortlisted applicants will be contacted. All personal data is protected by law and will be treated in confidence.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

• Lead the monthly development of a replenishment plan for each allocated 3rd Party Manufacturing site that supports customer service and inventory metrics for all countries and global business units across the defined product portfolio
• Lead the development and agreement of constrained replenishment plans for existing and new products
• Support the Global and Regional S&OP process through relevant metric reporting and summary of key supply/capacity decisions required
• Evaluate changes requested in the frozen window to best response to market and the companies business needs
• Manage customer service issues and facilitate discussions to resolve with the 3rd Party Manufacturing sites and markets. Perform management reporting on customer service issues
• Analyze and maintain the consistency of data in the information systems
• Support KPI and management reporting

• Previous Supply Chain experience in an international business environment
• At least 2 years’ experience in planning
• Experience in a GxP environment is considered an advantage
• Experience with planning, MPS, RCCP software is preferred
• Ability to utilize technology to improve efficiency and performance including advanced knowledge in Excel, PowerPoint and Word
• Ability to deal with complexity and manage relationships across a diverse range of stakeholders
• Excellent analytical skills, ability to see the big picture while paying attention to details
• Advanced level of English – both written and spoken

• Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria
• Competitive remuneration bound with performance
• Additional healthcare insurance
• Transportation allowance and additional flexible benefits
• Flexible working hours and option to work from home as per the company policy
• Opportunity for development

Please, kindly note that only shortlisted applicants will be contacted. All personal data is protected by law and will be treated in confidence.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

- Bachelor Degree or equivalent (preferably in business management discipline)
- Minimum 2 years of experience in an international business environment
- Excellent communication skills in English
- Knowledge of MS Word, MS Excel, MS Outlook
- ERP experience - SAP or other business management system
- Understanding of pharmaceutical business and/ or knowledge of PowerPoint and Visio would be an advantage

Please, kindly note that only shortlisted applicants will be contacted. All personal data is protected by law and will be treated in confidence.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

• Creates transport bookings in the Teva Control Center (TCC) tracking system, coordinates and monitors their execution on a daily basis
• Creates requests for new transport lanes set up on behalf of different Teva trading entities
• Proactively informs the customers about the timeline of the deliveries and transport costs
• Collects proofs of delivery from the system within the standard time frame and provides them to the customers
• Strictly follows the agreed TCC SLI guideline to successfully book the shipments “right first time”
• Solves standard logistics issues with minimum supervision of the direct manager, evaluates all the parameters of the assignment to make sure the efficiency and proper delivery of products
• When needed takes part in the logistics initiatives and/or projects assigned to the team and completes the tasks within the deadline
• When required analyses all available transport options, cost versus lead-time and provides the best solution to the customer within acceptable timeframe
• Demonstrates the highest level of service and quality

• Bachelor degree or equivalent, student final year – preferably in scientific or business management discipline
• Very good knowledge of English language- verbal and written
• Very good knowledge and experience with MS Word, MS Excel, MS Outlook
• ERP experience - SAP or other business management system will be considered as an advantage
• Very good knowledge of the specifics in the transportation business will be considered as an advantage
• Good communication skills, paying attention to detail
• Ability to work effectively in a collaborative team environment

• Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria
• Competitive remuneration bound with performance
• Additional healthcare insurance
• Transportation allowance
• Flexible working hours and option to work from home as per the company policy
• Opportunity for development

Please, kindly note that only shortlisted applicants will be contacted. All personal data is protected by law and will be treated in confidence.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.