Field Service Technician Industrial Storage - Supercharging Katowice jobs at Tesla in Poland, Katowice

We offer

• Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)
• Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything
• Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy
• Benefits: You can expect a competitive salary and benefits package in addition to Tesla shares or a CashAward, you have access to our Health insurance program and you can profit by our Employee discount
• Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy

• Representation: You are a product expert for Tesla vehicles and technologies and are always up to date with the latest developments and trends
• Customer Service: You understand each customer's needs and preferences and offer a customized solution that meets their needs, such as information about the benefits of owning a Tesla vehicle, including charging and maintenance costs, environmental impact, and driving experience
• Support: You guide clients through the sales process, including financing options, trade-in, delivery timelines, and are a trusted advisor who answers any questions and addresses any concerns or objections
• Sales experience: You provide your customers with an exceptional experience that exceeds their expectations and build a long-term relationship with them
• Success-oriented: You meet or exceed your sales goals and key performance indicators, which are designed to accelerate your professional development and the growth of the company
• Team Spirit: Working with other members of the Tesla team to ensure a seamless customer experience rounds out your profile

• Tesla's mission: You are passionate about Tesla's mission and our products and have the desire to share this enthusiasm with others
• Customer service: You have experience in dealing with customers, as well as excellent communication and social skills and the ability to build strong relationships
• Adaptable: You have strong operational skills and the ability to manage multiple tasks and priorities in a fast-paced environment
• Solution-oriented: You have good problem-solving skills and the ability to identify and solve potential problems before they arise
• Motivation: You have attention to detail and a focus on accuracy
• Language skills: You can communicate, read and write fluently in English and Polish
• Eligible: You have a valid driver's license

• Perform all on-site technical activities: related to the installation, commissioning, repair, maintenance of our Energy storage and Supercharging network in Katowice region, wider Poland and abroad when needed
• Troubleshoot: and perform root-cause analysis, both remotely and on-site
• Stakeholder managment: act as the first point of contact to contractors
• Team work: recurring issues and provide feedback to the engineering teams
• Organizational tasks: prepare, organize, and plan your own technical activities

• Experience as a technician in the electrical engineering field
• Experience with Low- and Medium Voltage electrical systems, High Voltage is a plus
• A passion for renewable energy
• Excellent communication skills and ability to work independently, motivated and a proactive attitude
• Flexible towards travelling
• Fluency in Polish and a good command of English
• An EU passport or work permit is needed for this position

We offer

• Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)

• Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything

• Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy

• Benefits: You can expect a competitive salary and benefits package in addition to Tesla shares or a CashAward, you have access to our Health insurance program and you can profit by our Employee discount

• Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy

• Delivery process: You take over the customer as soon as the order has been placed and guide them through the delivery process

• Detail-oriented: You accompany customers who have made their purchase without prior interaction with Tesla by ensuring that all required documents are completed correctly and on time

• Customer advice and support: You will communicate regularly with customers to set the right expectations and inform them about the current status of delivery deadlines, as well as clarify customer questions and concerns regarding the delivery process and find solutions to any problems that arise

• Plan and prepare: You will coordinate with other members of the Tesla team, including the Delivery Experience team and the service team, on a daily basis to ensure a seamless and exceptional customer journey

• Completion and handover: Your daily priority is to perform vehicle handovers and ensure that all customers are happy with their delivery and that any issues are resolved to their satisfaction

• Success-oriented: Meeting or exceeding delivery targets and key performance indicators should motivate you every day

• Tesla's mission: You are passionate about Tesla's mission and our products and have the desire to share this enthusiasm with others

• Customer service: You have experience in dealing with customers, as well as excellent communication and social skills and the ability to build strong relationships

• Adaptable: You have strong operational skills and the ability to manage multiple tasks and priorities in a fast-paced environment

• Solution-oriented: You have good problem-solving skills and the ability to identify and solve potential problems before they arise

• Motivation: You have attention to detail and a focus on accuracy

• Language skills: You can communicate, read and write fluently in English and local language

• Eligible: You have a valid driver's license