Jobs at Tesla in New Zealand, Auckland

• Lead, develop, coach and motivate high-performing teams.
• Directly manage a team of people-leaders across field retail and delivery locations.
• Reinforce a culture of leadership and team excellence: training standards, succession planning, talent acquisition and employee retention.
• Spend time on locations to provide coaching, and in-the-moment feedback to management and senior team leaders.
• Set clear team targets and individual goals; hold teams accountable by driving performance.
• Source, recruit, hire, and on-board top talent.
• Create a culture of employee engagement and recognition of high performers.
• Develop and reinforce high operational standards by coaching through and reinforcing targets.
• Maintain and reinforce Safety and Security standards by partnering with EH&S, Workplace and Security teams.
• Create a continuous improvement culture by actively collecting feedback, testing strategies, and improving vehicle and customer flow in each sales and delivery location.
• Demonstrate fluency and reinforce requirements in the local market’s Sales and Registration requirements and processes.
• Seek out opportunities to increase delivery yield through campaigns targeting our existing order backlog to increase conversion rate.
• Review and implement opportunities to operate more efficiently, reduce costs, and improve employee productivity.
• Partner with senior leadership to optimise sales and delivery processes that enhance the customer experience.
• Utilise reports and dashboards to provide feedback to management on strategic direction, as well as execute process management changes.
• Keep senior leadership informed through a regular clear and concise updates.
• Ensure operational teams across the market are aligned with HQ directives, processes and system training programs.
• Develop and implement best practices for customer communication and education pre-delivery to increase team productivity and drive efficient, high-yielding sales and delivery operations.

• Bachelor’s Degree or equivalent or at least 5 years of experience leading large teams in a high-growth, service-focused industry with multi-site experience
• Demonstrated ability to inspire, influence, and hold teams accountable to achieve a common goal
• Ability to prioritise, manage multiple projects, and adhere to business-critical deadlines
• Innovative – unfazed by change, hungry to learn, resourceful
• Driven – effective at using data, logic, and instincts to identify problems and execute solutions; Experience running complex processes
• Open-minded, collaborative and team-oriented attitude with the ability to think outside the box for solutions to complex challenges
• Trustworthy – Passionate dedication and ethical approach to management and operations
• Collaborative - Successful history of building relationships; evidence of being a well-respected, trusted partner, and someone others want to work with
• Passion for Tesla’s mission to accelerate the world’s transition to sustainable energy
• Excellent analytical, verbal and written communication, and sales skills
• Ability to travel frequently and work evenings and weekends as needed

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, email in no less than 5 minutes
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed

• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goal
• Dealer Management System(s), Outlook, and MS Office
• Retail or Hospitality customer service preferred

• Assist Techicians and wider team to complete structural and cosmetic repairs on Tesla Models S, 3, X & Y vehicles in accordance with Tesla specific repair procedures
• Reassemble vehicle panels in accordance with documented procedures to as-new condition
• Test and evaulate reassembly for safety and operability
• Cleaning and polishing vehicles after repairs and preparing vehicles for customer collection

• 1+ years experience in automotive labouring or similar
• Excellent attitude and communication skills and enjoys working in a team
• Reliable, innovative, driven and collaborative
• Clean and valid driver's licence
• Willingness to learn
• Basic level of computer literacy

• Execute basic and advanced diagnostic and repair work on all aspects of Tesla product line.
• Work independently and as a team to drive maximum service and repair efficiency.
• Provide feedback to internal Tesla teams to enable continuous improvement of procedures and products.
• Participate with a collaborative, inclusive, and respectful attitude in an ever-changing dynamic environment.
• Operate a variety of top-of-the-line hand, power and shop tools.
• Consistently and concisely detail and document repairs.
• Enjoy your company supplied laptop to support job diagnostics and further develop your professional capabilities.
• Inspect and maintain service equipment and request for replacements, as required.
• Partner with other teams to fulfil wider-business objectives (such as detailing and configuration of vehicles) to ensure smooth delivery of Tesla products to customers.
• Assist with onboarding and training of new technicians, where required.

• Fully qualified Motor Mechanic or Registered Vehicle Technician (Certificate III in Light Vehicle Mechanical Technology or equivalent).
• Minimum 2 years’ experience as a fully qualified Motor Mechanic or Technician.
• Knowledge of methods, techniques, parts and tools used in the maintenance and repair of vehicles (includes testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules).
• Knowledge and experience using diagnostic scan tools, following diagnostics and operating scopes.
• Experience working with EVs or Hybrid Vehicles a bonus.
• A creative problem solver who is open to new ideas, approaches and an advocate for the Tesla brand.

Qualifications:

• Relevant experience in the automotive repair industry.
• Strong attention to detail and a commitment to quality.
• Team-oriented mindset with excellent communication skills.

• Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
• Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
• Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
• Accurately record issues and data into CRM / Vehicle Support System
• Provide an exceptional experience to our customers on a daily basis

• Minimum 2 years of relevant work experience
• Strong attention to detail and exceptional written and verbal communication skills are required
• Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
• Ability to manage multiple concurrent priorities in a very fast paced and high-pressure environment
• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
• An interest in technology, particularly Tesla products and agility at learning new products and features
• A rock-solid work ethic and a strong team-oriented personality is required. Our team members display creativity, passion and a desire to break new ground in a constantly shifting technology and market landscape
• Evidence of exceptional ability and a passion for accelerating the world’s transition to sustainable energy

• Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
• Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
• Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
• Accurately record issues and data into CRM / Vehicle Support System
• Provide an exceptional experience to our customers on a daily basis

• Minimum 2 years of relevant work experience
• Strong attention to detail and exceptional written and verbal communication skills are required
• Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
• Ability to manage multiple concurrent priorities in a very fast paced and high-pressure environment
• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
• An interest in technology, particularly Tesla products and agility at learning new products and features
• A rock-solid work ethic and a strong team-oriented personality is required. Our team members display creativity, passion and a desire to break new ground in a constantly shifting technology and market landscape
• Evidence of exceptional ability and a passion for accelerating the world’s transition to sustainable energy