דרושים Consulting Director Specialized Services Proactive Unit - ב-Palo Alto

Being the cybersecurity partner of choice, protecting our digital way of life.

This role is required to be in office at either our Santa Clara, Reston, Plano or New York offices. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Your Career

This involves:

• Building bold, sharp positioning and driving Go-to-Market (GTM) programs to ensure the successful launch and adoption of our new TI services.

• Amplifying our elite threat intelligence research to establish Unit 42 as the ultimate thought leader in the industry.

Your Impact

• The work you do will directly reinforce Unit 42’s reputation and drive tangible business results across Palo Alto Networks. Your key responsibilities will include:

• Service Launch & GTM Leadership: Spearhead the launch of new Threat Intelligence services – planning the release, managing messaging, positioning, collateral development, and driving the product launch.

• Thought Leadership & Content: Build strong, sharp product marketing content, including blogs, reports, videos, and presentations, focused on the Unit 42 Threat Intelligence services and research.

  • Partner with our threat research team to communicate clear and powerful messages to establish and differentiate Unit 42 as the ultimate thought leader in the industry.

  • Work closely with other Unit 42 teams to contribute to annual research reports that generate awareness and thought leadership and drive conversations about the threat landscape.

• Market & Competitive Intelligence: Track the threat intelligence market and competitive landscape in collaboration with product, marketing, and sales leadership.

• Campaigns & Awareness Support: Launching campaigns & programs – creating content for digital media, websites, and customer presentations to create awareness, demand, and engagement.

• Sales Enablement & Portfolio Differentiation: Enabling sales teams to understand the value proposition and key differentiators—creating and delivering presentations at internal sales events on how Unit 42 differentiates the portfolio across all Palo Alto Networks offerings.

• Analyst Engagement: Leading the analyst engagements and presentations to drive awareness and get an outside-in perspective.

Your Experience

• 8+ years of product marketing experience , ideally with 5+ years in cybersecurity.

• Experience with developing and leading innovative GTM programs to drive customer adoption is strongly preferred.

• Deep understanding of the Threat Intelligence and security consulting markets.

• Comfortable with creating and delivering presentations in a range of environments, from industry conferences to customer briefings.

• Demonstrated record of working cross-functionally to drive sales, demand generation, and overall organization and business success.

• Strong written communication is necessary to develop extremely simple and clear messaging, collateral, tools and content for clients, partners & sales.

• Experience and innovative energy to champion successful market and competitive disruption initiatives.

• Bachelor’s degree required. Technical degree or equivalent background or equivalent military experience is desirable.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $193,000 - $230,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the, you will be the, including full-time employees and/or assigned personnel. You will be responsible for driving leadership over the professional services business and providing strategic and operational oversight to the Senior Managers and regional delivery leaders who report to this role. You will be instrumental in defining thenecessary to scale technical services delivery across key U.S. Federal, State, and Local accounts. This role is highly integrated with the Service Sales, Product Sales, and other Support teams, focusing on building strong, trusted customer relationships and ensuring successful outcomes.

Your Impact

• Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.

• Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team.

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management.

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility.

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines.

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings.

  • Achieve global target service margin ratios through delivery efficiency and cost control.

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners.

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement.

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale.

• Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health.

• Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

• A significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio, and support teams, where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction.

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines.
• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT.
• Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components.
• Demonstrated experience running a profitable Professional Services or Customer Success business , including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.

• Skilled in key business systems, including:

  • Experience with Professional Services Automation (PSA) tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.
  • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
  • Experience with Business Intelligence (BI) tools (e.g., Tableau) for reporting on key operational metrics.
• Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
• Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
• Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience.
• US Government DoD Active Top Secret Clearance or higher.
• Relevant industry certifications such as CISSP and/or PMP are highly desirable.
• Background in cybersecurity or enterprise IT preferred.
• Ability to travel up to 25%+ domestically to customer sites and internal business meetings.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $230000 - $268000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Ensure customers maximize their return on investment by guiding onboarding, driving adoption, and fostering satisfaction and advocacy.

• Ensure customers are measurably satisfied with the service and proactively communicate refresh needs and available options.

• Build trusted advisor relationships with customer stakeholders, executive sponsors, and partners to maximize adoption and business value.

• Serve as the first line of defense in customer support, coordinating with engineering teams for timely resolution of issues and becoming a Subject Matter Expert over time.

• Maintain ongoing communication with customers regarding service offerings, updates, events, and act as the primary point of contact for feedback.

• Advocate for customers internally to influence product roadmap, service improvements, and best practices.

• Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points contact within Unit 42, and touchpoint for all feedback from our customers

• Manage performance metrics including CSAT, renewal rate, referenceability, adoption, consumption, and customer engagement. Identify renewal risks and work with internal teams to remediate.

• Identify risks to customers achieving their business goals and collaborate with account teams to build mitigation plans or escalate as needed.

Your Experience

• 4+ years of relevant experience in customer success, consulting, post-sales technical account management, or similar roles, with experience in cybersecurity

• Proven experience building and executing customer engagement programs in an evolving organization.

• Strong consulting and project management skills, with a track record of acting as a trusted advisor to drive business value.

• Experience managing escalations, balancing customer expectations, and negotiating successful resolutions.

• Highly data-driven, with a focus on metrics, process adherence, and continuous improvement.

• Ability to drive consistent engagement processes across a portfolio of customers.

• Excellent communication and interpersonal skills to build relationships with technical and non-technical stakeholders.

• Team player with high integrity, accountability, and a customer-first mindset.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $110,800 - $179,200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Partner with Sales, Legal, FP&A, and Sales Operations on non-standard contract reviews to determine revenue impact and provide recommendations to maximize revenue and other key financial metrics

• Support monthly closing activities including, but not limited to, reviewing non-routine revenue transactions, performing accounting assessments, preparing accurate journal entries, and documenting revenue conclusions

• Monitor revenue inbox to respond timely and appropriately to business requests

• Research, resolve, and operationalize complex and non-routine revenue accounting transactions

• Identify actionable insights and suggest recommendations to address issues and improve accounting processes/efficiencies

• Create accounting policy for new product introductions in partnership with the Product and IT organizations

• Participate in and/or lead projects and initiatives with cross functional impacts

• Ensure compliance with SOX 404 key controls

• Assist with external audits and special projects as needed

Your Experience

• Bachelor’s Degree in Accounting, Finance, or related field or equivalent military experience

• Minimum of 8+ years of related work experience with 6+ years of Technical Revenue experience

• Prior Public Accounting experience with regards to Revenue (ASC 606) preferred

• CPA or equivalent a plus

• SAP, SFDC, Big Query and accounting operations experience a plus

• Advanced knowledge of Microsoft Office (Excel and PowerPoint) and Google Sheets

• Experienced in writing complex technical revenue accounting position papers

• Solid organizational skills with the ability to manage priorities and execute in a fast-paced environment with attention to details

• Team player and effective communicator with all levels of management and cross functional organizations.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $192000 - $264500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Recruit and hire new Solutions Consultants into the territory, hiring the best talent in the industry

• Responsible for training, mentoring, and reviewing employees on your team, keeping them engaged and successful in their careers

• Support field Solutions Consultant team in complex evaluations, problem-solving and challenging customer environments

• Leads and coaches team on successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.

• Define, create and monitor individual development plans for your team

• Works closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.

• Provide effective technical leadership in customer interactions to include sharing security trends and standard methodologies employed by other customers to actively be part of the selling process

• Drive Palo Alto Networks Platformization efforts within your accounts.

• Work closely with the Domain Specialist Manager to ensure optimal use of resources and align the required resources to the projects you are handling

• Act as an escalation point to collaborate with pre-sales and post-sales teams for any issues that arise

• Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business

• Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO

• Discuss competitor products in the marketplace and positions ours as the best alternative

• Working with Product Management, Technical Marketing, and R&D to build requirements and product features for our large customers and provide feedback from customers

• 50-75% travel within the region

• Work with your sales counterpart (DSM) to develop a technical strategy that accelerates growth. Identify key verticals, markets, use cases, and solutions to focus on, and devise a comprehensive strategy and engagement model tailored to your region or district.

Your Experience

• Experience as a pre-sales System Engineer Manager

• Experience as a Senior System Engineer/Specialist

• Industry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products

• Knowledge of how to deliver comprehensive security solutions to Palo Alto Networks customer base

• Experience in selling, designing, implementing or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies

• Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions

• Strong communication (written and verbal) and presentation skills

• Quota driven attitude focused on client's best solution by being a trusted advisor

• Proficient in English

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $224000 - $308000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This is a role for a leader who brings clarity to complexity, elevates teams, and navigates change with confidence. You’ll set the tone for delivery excellence across the region while contributing directly to global strategy.

Leadership & Customer Strategy

• Lead all Technical Services delivery across NAM, ensuring consistent, high-quality execution
• Align with GCS, Sales, Product, Engineering, and Partner teams to drive customer and business outcomes
• Support Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations
• Represent NAM in global forums, advocating for customer insights and regional needs

People & Team Development

• Build, develop, and mentor a high-performing technical organization
• Create a culture grounded in accountability, continuous learning, and operational excellence
• Coach teams through complex customer situations, rapid change, and new delivery models
• Foster a culture of people performance management and accountability

Operational & Business Outcomes

• Maintain strong utilization, backlog health, and delivery predictability
• Optimize resource mix across FTEs and contractors to maximize agility and cost efficiency
• Reduce Time to Value and Time to Deploy by strengthening deployment and adoption practices
• Contribute to service sales growth through scalable, outcome-driven offerings
• Sustain strong relationships with subcontractors and partners to support delivery at scale
• Meet global margin targets through efficient, high-quality execution

Innovation & Delivery Excellence

• Advance automation and AI across Cloud & Cortex professional services and customer success engineering to improve scale and consistency
• Standardize delivery practices, proactively identify risks, and drive data-backed decisions across areas to improve service health
• Ensure effective execution of global and theatre-level programs, adapting them for NAM where needed

Your Experience

• 10+ years in technical services, professional services, customer success, support, or similar roles in a high-growth SaaS/cloud environment
• 5+ years leading regional or multi-regional teams with direct and matrixed reporting lines
• Strong track record of delivering against KPIs including deployment speed, adoption, margin, utilization, and CSAT
• Deep familiarity with Cloud, Endpoint, SOAR, SIEM, and SOC environments; experience with industry leading security platforms strongly preferred
• Experience supporting cyber security programs for large US Federal Government customers
• Experience with supporting operational security requirements or enterprise governance, risk, and compliance initiatives
• Experience engaging with and presenting to executive stakeholders across Product Management, Services Product Management, Sales, and PS/CS organizations
• Experience leading large scale teams exceeding 100+ FTEs and Contractor staff
• Strong communicator who can influence across technical and non-technical teams
• Skilled at building trust, developing talent, and guiding teams through ambiguity
• Balanced, thoughtful decision-maker in escalation and complex customer situations
• Highly collaborative, with a track record of driving alignment and continuous improvement
• Industry recognized security credentials, e.g. CISSP, CRISC
• Bachelor’s degree required; Master’s/MBA preferred; equivalent military experience considered
• Willingness to travel 20–30% within NAM and occasionally globally

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $270,000-315,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Palo Alto Networks is building a world-class product management organization and continues to look for top-notch product management talent to expand the team. As the Director of Product Management for Strata Cloud Manager Platform you will be responsible for the foundational aspects of our platform.

To be successful in this position you must possess a combination of strong technical skills, analytical skills, as well as have a passion for driving enterprise networking & security while bridging customer business requirements with key market trends. You must be comfortable with frequent interaction with customers, prospects and industry analysts presenting our solution and explaining our security solution while understanding and articulating their requirements. You have a track record of success in leading focused, tightly-knit product teams, have delivered on product commitments in working closely with engineering leadership, and have successfully developed and articulated your vision, product strategy, and product plans to the company’s leadership.

Your Impact

• Lead the Product Management team for Strata Cloud Manager Platform
• Collaborate with PM leadership to develop your vision, product strategy, product roadmap and technology requirements as part of market and customer requirements
• Work cross functionally with the NGFW, Cloud Delivered Shared Services and SASE teams to deliver on the vision of “platformization” strategy
• Develop, manage & communicate product roadmap to customers, prospects and all key internal stakeholders
• Collaborate with engineering to solve problems and deliver high-quality products
• Engage with the product marketing team and help them develop compelling messaging, impactful sales tools and marketing content to support sales and field marketing teams
• Work with NPI, certification, professional services, support, education team and ensure your products get coverage by these cross-functional teams
• Drive product pricing and go-to-market decisions

Your Experience

• BS/MS or equivalent experience or equivalent military experience required
• Strong desire to take ownership of the full product lifecycle
• 8+ years in product management with at least 3 years in a lead/management role
• Must have product management experience in two or more areas: enterprise, cloud, network security, platform
• Very strong (written and verbal) communication and presentation skills
• Strong interpersonal skills leading and contributing to cross-functional teams
• Experience in fast-paced environments with overlapping projects/deliverables
• Proven track record in leading focused product management teams
• Proven analytical and problem-solving skills required

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $238,000 - $327,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.