Payment Lifecycle Specialist jobs at Jpmorgan in United States, Tampa
JPMorgan Digital Channels - Access Support Specialist United States, Florida, Tampa
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Job Description
Job Responsibilities
• Develop and implement GenAI and Agentic AI solutions using Python to enhance automation and decision-making processes.
• Develop and maintain machine learning models to solve complex business problems
• Collaborate with cross functional teams to identify opportunities for leveraging data to drive business solutions
• Analyse large, heterogenous datasets to extract actionable insights and inform decision-making
• Stay updated with the latest advancements in machine learning and especially Large Language Models and agentic systems
• Identify the right state of the art solutions for the bank’s objectives and implement them as clean, production-ready code
• Communicate findings and recommendations through clear and concise reports and presentations
• Required qualifications, capabilities and skills
• Proficiency in Python and SQL and familiarity with good software engineering practices
• Excellent written and verbal communication
• Strong experience developing, testing machine learning solutions using frameworks such as TensorFlow, PyTorch or scikit-learn
• Solid intuitive grasp of fundamental concepts from probability, statistics, linear algebra and calculus
• Collaborative, humble and enthusiastic attitude
Preferred qualifications, capabilities and skills
• Experience deploying on AWS cloud infrastructure using Lambda, Glue, S3 etc
• Experience in deep neural networks and familiarity with the latest developments in related fields
• Experience in LLM model finetuning and continuous learning techniques
Experience in prompt engineering techniques and state-of-the-art LLM architectures
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JPMorgan Senior Manager Software Engineering - Payment Processing Pla... United States, Florida, Tampa
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Job responsibilities
- Lead the modernization of technology platforms, making strategic trade-offs to align with business objectives
- Oversee the non-functional aspects of system scaling, performance optimization, and fault tolerance to ensure robust and reliable operations
- Develop and implement strategies for private and public Cloud solutioning, leveraging their value propositions to enhance our infrastructure
- Drive the modernization of distributed systems at scale, ensuring seamless integration and operation across diverse environments
- Optimize system operations to ensure efficient and reliable performance of existing systems
- Collaborate with cross-functional teams to align engineering efforts with business goals and deliver impactful solutions
- Mentor and develop engineering talent, fostering a culture of innovation and excellence
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years of applied experience
- Proven experience in modernizing technology platforms, with a focus on strategic trade-offs to enable business growth
- Strong expertise in non-functional aspects of scaling systems, including performance optimization, scalability, and fault tolerance
- In-depth understanding of private and public cloud solutions, including their architectures, benefits, and value propositions
- Demonstrated capabilities in modernizing distributed systems at scale, with a track record of successful implementations
- Excellent leadership and communication skills, with the ability to inspire and guide teams toward achieving ambitious goals
- Expertise in distributed database systems, including NoSQL and RDBMS
Preferred qualifications, capabilities, and skills
- Demonstrated ability to manage stakeholders effectively, ensuring alignment and communication across teams
- Inspire and motivate teams by leading by example and fostering a collaborative and inclusive work environment
- Develop and implement strategies to enhance team performance and engagement
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JPMorgan Payment Lifecycle Specialist United States, Florida, Tampa
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As a Luxury Travel Designer within FROSCH, you will be responsible for crafting tailor-made travel experiences that exceed our members' expectations and ensure unforgettable journeys. These experiences will include booking air (private and commercial), accommodations (hotels, resorts, private residences and villas), private yachts, luxury cruises, transportation, meet and greet services, private tours, dining, entertainment (concerts, Broadway shows, etc.) as well as assisting with staffing (private chefs, babysitters and beauty related specialists).
Job Responsibilities
- Conduct comprehensive consultations with members to understand their travel preferences, interests, and expectations.
- Design bespoke travel itineraries and experiences tailored to each client's preferences, including flights, ground transportation, accommodations, dining, activities, and special requests.
- Demonstrate the capacity to effectively collaborate within a team-oriented atmosphere.
- Be prepared to serve as the primary point of contact for a select group of members, proactively engaging with them to cultivate strong, personalized relationships.
- Take on the responsibility of handling invoices and managing all financial elements of the trips, aiming for both transparency and efficiency in budgeting.
- Possess a thorough understanding of the lifestyles, expectations, and preferences of UHNWI, tailoring services to meet their sophisticated needs.
- Stay informed about luxury travel trends, destinations, and properties worldwide in order to provide expert recommendations and insider knowledge to clients.
- Provide white-glove service and support to clients throughout their travel journey, including pre-trip assistance, on-site concierge services, and post-travel follow-up.
- Anticipate and address any issues or concerns that may arise during travel, ensuring seamless and stress-free experiences.
- Leverage established partner relationships and vendor agreements to secure optimal availability, rates, and additional perks.
- Demonstrate clear and professional communication skills when interacting with clients and vendors, excelling in phone and email etiquette and delivering exceptional customer service.
Required Qualifications, Skills and Capabilities
- Minimum of 7 years of experience in luxury travel planning or related field, with a proven track record of serving high net worth clientele.
- Proficiency in a Global Distribution System (GDS) such as Sabre.
- Proficiency in MS Office Suite and other CRM technology (Monday.com), with the ability to adapt as needed.
- Possess extensive worldwide travel experience, enabling a deep, personal understanding of diverse cultures, destinations, and customs to deliver bespoke, culturally rich travel experiences that align with the unique lifestyles and preferences of our esteemed members.
- Strong communication, interpersonal, and relationship-building skills.
- Efficiently manage tasks, adhere to deadlines, and make informed decisions, maintaining clear communication even in high-pressure situations.
- Compiling and consolidating multiple pieces of information and creating a coherent and accurate client travel itinerary, utilizing the templates provided.
- Detail-oriented with the ability to multitask and prioritize in a fast-paced environment.
- Monitor an extremely busy email inbox, differentiate urgent requests, and respond, action or file messages as necessary. This includes filing and maintaining correspondence and other documentation in the appropriate client trip files.
- Assist in accurately keeping track of an extremely busy client travel calendar, to ensure timely booking and confirmations of arrangements.
- A readiness to be accessible to our clients beyond regular office hours.
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JPMorgan Compliance Operations Risk Test Senior Specialist - Associat... United States, Florida, Tampa
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As an Audit Manager - Commercial and Investment Bank Technology -you will beand
Job responsibilities
- Work closely with business and technology audit colleagues to ensure that key risks are identified and assessed in the program of audit coverage.
- Assist in all aspects of audits including risk assessments, audit planning, audit testing, control evaluation, report drafting and follow up and verification of issue closure.
- Perform audit work in accordance with department and professional standards, and complete assignments in an efficient manner.
- Attention to detail to ensure accuracy and completeness of audit coverage.
- Write audit work papers and reports with minimal intervention by the Audit Director.
- Partner with colleagues, stakeholders and control community members to evaluate, test and report on the adequacy and effectiveness of management controls with appropriate recommendations for improvement. This may be delivered through specific audit reviews or through ongoing involvement in major activities or projects.
Required qualifications capabilities and skills
- Extensive internal or external technology or risk & controls work experience
- Solid understanding of internal control concepts with the ability to evaluate and determine the adequacy of controls by considering business and technology risks in an integrated manner.
- Extensive knowledge of system development life cycle concepts with an ability to quickly learn a complex, distributed computing environment.
- Strong analytical skills, particularly in regard to assessing the probability and impact of an internal control weakness
- Excellent verbal and written communication skills. Also, good interpersonal skills with the ability to present complex and sensitive issues to senior management, and influence change.
Preferred qualifications capabilities and skills
- Degree and background in Technology
- Related professional certification such as CISA, CISSP, or CIA
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JPMorgan Auto Collections Specialist II Bilingual English Spanish Req... United States, Florida, Tampa
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- Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products
- Utilizes customer service expertise to interpret needs and deliver continuous insights
- Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
- Excels both independently and collaboratively, driving team success and achieving goals
- Follows all regulatory and departmental practices and procedures diligently
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Reading and speaking in both Spanish and English fluently is required for this role
- Communication, negotiation, information gathering, and decision-making skills
- Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
- Ability to manage complex customer interactions using empathy, composure, and sound judgment
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
- Ability to solve problems and effectively present and explain solutions
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
- High school diploma or GED required
- Developing ability to use data to understand issues and opportunities
- Developing skills in using AI technology for automation and prompt writing
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JPMorgan Payment Product Manager - Vice President United States, Florida, Tampa
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- Provide design and thought leadership within the team to develop solutions that align with business requirements, utilizing established integration patterns.
- Conduct research and analyze industry trends to evaluate the competitive landscape and identify best practices.
- Identify optimal solutions that fulfill client needs and meet payment brand requirements for global processing.
- Collaborate with data modelers to create clear specifications for use by clients and delivery teams.
- Lead the testing of interface designs to ensure they meet objectives; Work closely with delivery teams to ensure specifications are implemented as intended; Establish metrics to evaluate the effectiveness of solutions.
- Monitor product performance through reports, dashboards, and periodic stakeholder reviews.
- Design product platforms with APIs, services, and data-driven insights that deliver world-class experiences across payments processing, with an emphasis on funding.
- Collaborate with internal partners to maintain a leadership position for JPMorgan payment services in merchant processing funding.
- Provide a clear, documented vision and scope via use cases, product requirements, epics, and stories to support agile scrum teams.
- Manage the product roadmap, balancing stakeholder inputs and thin-sliced release outputs.
- Design a product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to a global environment.
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release testing, and production issues.
- Partner with teams (product, technology, operations, client advocacy, controls) to manage resourcing, controls, readiness, and go-to-market plans.
- Graduate degree or equivalent practical experience.
- Critical thinking skills and demonstrated ability with analytics.
- Strong experience with card networks and payment brand rules and regulations, specifications, and interchange, as well as value-added services such as tokenization and 3DS.
- Extensive experience in merchant acquiring, with international experience.
- Strong experience in payments product development or platform transformation.
- Experience with modern technology stacks, including cloud, big data, microservices, APIs, etc.
- Demonstrated prior experience working in a highly matrixed, complex organization
- Proven track record of managing new product launches or transformations of mission-critical payment platforms.
- Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives.
- Strong ability to analyze opportunities and problems, recommend solutions, and communicate effectively and confidently (both verbal and written).
- Strong influencing and partnership skills to drive cross-functional teams.
- Ability to productively work in a matrix management organization; Positive, team-oriented attitude and inspiring skills are a must; Approximately 20% travel can be expected.
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JPMorgan Technology Support Lead - Payment Applications United States, Florida, Tampa
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As a Technology Support Lead in Commercial & Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
- Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
- Escalate and communicate issues and solutions to the business and technology stakeholders,actively participating from incident resolution to service restoration
- Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Proactively identify emerging themes and opportunities to enhance efficiency and eliminate waste in daily operations
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Proficient in observability and monitoring tools and techniques
- Possess familiarity with diverse tech stacks, including operating systems, databases, message transfer, and middleware
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Practical experience with public/private cloud
- Development experience with Java, Python, cloud technologies, and other programming languages
- Exceptional soft skills in both verbal and written communication, specifically tailored for interactions with senior leadership
These jobs might be a good fit
Share
Job Description
Job Responsibilities
• Develop and implement GenAI and Agentic AI solutions using Python to enhance automation and decision-making processes.
• Develop and maintain machine learning models to solve complex business problems
• Collaborate with cross functional teams to identify opportunities for leveraging data to drive business solutions
• Analyse large, heterogenous datasets to extract actionable insights and inform decision-making
• Stay updated with the latest advancements in machine learning and especially Large Language Models and agentic systems
• Identify the right state of the art solutions for the bank’s objectives and implement them as clean, production-ready code
• Communicate findings and recommendations through clear and concise reports and presentations
• Required qualifications, capabilities and skills
• Proficiency in Python and SQL and familiarity with good software engineering practices
• Excellent written and verbal communication
• Strong experience developing, testing machine learning solutions using frameworks such as TensorFlow, PyTorch or scikit-learn
• Solid intuitive grasp of fundamental concepts from probability, statistics, linear algebra and calculus
• Collaborative, humble and enthusiastic attitude
Preferred qualifications, capabilities and skills
• Experience deploying on AWS cloud infrastructure using Lambda, Glue, S3 etc
• Experience in deep neural networks and familiarity with the latest developments in related fields
• Experience in LLM model finetuning and continuous learning techniques
Experience in prompt engineering techniques and state-of-the-art LLM architectures
These jobs might be a good fit
