Investment Middle Office Service Delivery Associate jobs at Jpmorgan in United Kingdom, London

Job Description

Job responsibilities:

• Understand requirements, solve technical problems, propose complete solutions

• Design, develop and test software following standard SDLC

• Support PMs, BAs and management as technical SME

• Define and implement non-functional requirements

• Help team identify improvements to make to our systems and processes

Required qualifications, capabilities and skills:

• Understand Core Java and/or C++, Spring, Design pattern, Unit Testing, Threading and Messaging

• Understand Modern Software Architecture and framework, interests in Cloud computing, Machine learning and Data Science Skills

• Understand Multi-Threading, Realtime system implementation

• Understand Low-Latency event-driven systems

• Understand Design Patterns and Software Architectures

• Understand Fundamental computer science principles including operation system, network, data structure and algorithm

• Energetic, motivated, and determined

Job responsibilities:

• Work with the ICB Risk COO team in support of the ICB CRO agenda.
• Collaborate wwith ICB Risk, Controls, Finance, Governance, and cross-functional partners to deliver strategic and BAU priorities
• Coordinate and collate risk responses to NBIAs, due diligence requests for investments and Post Implementation Reviews (PIRs).
• Analyze and document key business discussion and requirements, managing timelines, risks, issues, and dependencies tracking action items and other project related materials.
• Manage working group communications, reporting, and scorecards for key strategic initiatives
• Serve as a central point of contact for critical issues, facilitating timely decision-making
• Leverage subject matter experts and initiative owners to resolve project challenges
• Establish and maintain governance for key projects and processes
• Create and facilitate forums for issue resolution, progress updates, and decision-making
• Prepare meeting materials, document minutes, and ensure clear ownership of action items
• Communicate status updates to stakeholders and senior management through scorecards and milestone tracking

Required qualifications, capabilities, and skills

• Few years of experience in a second line of defence role
• Proven written and oral communication skills to present findings and influence outcomes
• Strong attention to detail in a fast-paced, results-driven environment
• Excellent multitasking and prioritization skills
• Demonstrated ability to work inclusively across functions, lines of business, and locations
• Proven capability to operate autonomously and collaboratively within a team
• Experience developing new ideas and improving processes
• Proficiency in PowerPoint (Pitch-Pro) and MS Excel

Preferred qualifications, capabilities, and skills

• Experience in project or program management within the finance industry
• Prior experience in the Consumer Banking industry

As an Advisor Summer Intern in the Global Private Bank, you will have what you need to succeed – from training and mentorship from senior executives to projects that engage all your skills. As a future Advisor, you'll work with our team of advisors and specialists to bring in new clients and to serve existing ones. We deliver highly customized and comprehensive solutions to help protect, manage and grow wealth. No client has identical goals, so understanding their unique needs and tailoring our approach to exceed expectations requires work across teams and the firm to provide first-class service.

Job responsibilities

• Work with our teams to understand client needs and examine market activities to develop and execute strategies that help clients meet their financial goals
• Work with a team of bankers, investment specialists, wealth advisors, and lending specialists. Throughout the summer, you'll learn about our business and our clients while building your own expertise
• Collaborate with various teams, including but not limited to market strategy, equity, and alternative investment teams to conduct research and analysis, develop products and respond to client needs
• Continuously learn through one-on-one mentorship, learning sessions and ongoing events to grow your professional network

Required qualifications, capabilities, and skills

• Expected graduation year December 2026 to June 2027
• In your penultimate year of study
• Highly driven person who enjoys working in teams to develop complex solutions
• Exceptional interpersonal, communication, logical thinking and problem-solving skills
• Excellent organizational skills and ability to multitask
• Genuine interest in financial markets and macro-level economic trends
• Desire to ultimately work with external clients in a relationship building and sales capacity
• Ability to thrive in a fast-paced, collaborative environment
• Highly inquisitive, focused and considerate
• Good judgment and discretion when working with confidential information

Application Deadline

2 November, 2025

See the Asset & Wealth Management CEO Letter .

Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume is a way for us to initially get to know you, so it’s important to complete all relevant application questions so we have as much information about you as possible.

• To start the application, you will be prompted to enter your email address. Your email address will be used to create and maintain your profile so make sure it is one you will have long term access to.
  • Do not use an email address with “.edu” extension as doing so could result in delays receiving updates regarding your candidacy.
• After you confirm your application, we will review it to figure out whether you meet certain required qualifications.

Shape the future of employee Experience by contributing to UX design of communication and collaboration products, empowering our 300,000+ employee workforce. We are seeking a talented Experience Design Senior Associate to drive the design of digital first solutions that empower our employees today and in the future.

As an Experience Design Senior Associate, you will play a pivotal role in shaping the user experience of our communication and collaboration products. You will leverage your advanced knowledge of experience design principles to create solutions that cater to a diverse range of users. Collaborating with cross-functional teams, you will contribute to the continuous improvement of our offerings, blending vendor products and in-house built solutions, ensuring a seamless and enjoyable experience and enhancing collaboration for our employees. You’ll be involved in various steps of the design process including defining products and features, and delivering concepts, prototypes and detailed design. You’ll do this by collaborating across product, engineering, accessibility, and through partnerships with your peers and stakeholders. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our employees.

Job responsibilities

• Design and develop elegant solutions to interaction problems, ensuring consistency across multiple products and platforms while adhering to industry best practices.
• Apply advanced knowledge of experience design principles and storyboarding to create user-centric designs and interactions that enhance navigation, usability, and overall user satisfaction.
• Develop user flows, wireframes, interactive prototypes, and high-fidelity mockups for applications and portals
• Create storyboards, journey maps and/or service blueprints, collaborate with UX Research in identifying pain points and opportunities for improvement, and champion new ideas in products and features of various levels of complexity.
• Conduct data-driven analyses to inform design decisions and transform raw information into valuable insights for decision-making.
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines, ensuring our products cater to a diverse range of users.
• Champion the user-first mindset across ‘build’ and ‘buy’ products by simplifying onboarding experience, streamlining complex workflows, optimizing core features based on user desirability and feasibility.
• Operate with an iterative design mindset, incorporating user feedback and insights to continuously improve the overall user experience.
• Assist in analyzing market trends, user research studies, and user behavior analyses to inform design decisions and contribute to strategic thinking.
• Advocate for user-centered design principles and best practices throughout the product lifecycle.
• Communicate design rationale and facilitate design reviews with cross-functional teams.
• Stay current on trends in UX design, fintech, AI and digital to drive innovation.
• Contribute to the growth of UX maturity across the division.

Required qualifications, capabilities, and skills

• 4+ years of experience or equivalent expertise in UX/UI/Product design or similar role, dedicated to improving digital product experiences
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma)
• Solid understanding of interaction design and usability best practices
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels.
• Strong portfolio demonstrating design process, problem-solving, and impactful digital experiences in complex domains.
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making.
• Experience planning, conducting, and applying findings from user research and usability tests
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies.
• Excellent communication, presentation, and collaboration skills.
• Ability to manage working both independently and within a team.

Preferred qualifications, capabilities, and skills

• Prior experience designing applications within complex business domains.
• Experience of working with SaaS, vendor products.
• Understanding of Human-Computer Interaction or related field.
• Experience working in Agile, cross-functional teams, interacting with business, product and engineering stakeholders.
• Familiarity with web and mobile interface guidelines and accessibility standards.
• Skills in facilitating workshops or design sprints.
• Experience building out or contributing to design systems.
• Examples of work that demonstrate exceptional, world-class digital experiences (through low- to high-fidelity design work) that have contributed to positive business outcome

Education

• Bachelor’s degree in HCI, Human Factors, UX Design, or a related field, or equivalent professional experience.

Program Delivery Manager / Investments – Nutmeg

Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to Nutmeg for the same reason: our straightforward and transparent approach to investing.

The Role:

As a key member of the Program Delivery Management team, you will be instrumental in delivering Nutmeg’s most significant and strategic projects. Your responsibilities will include overseeing large-scale initiatives such as new product launches, product enhancements, integrations with our B2B partners, and international expansion.

In this role, you will be accountable for developing and maintaining comprehensive project plans, defining and tracking milestones, decisions, risks, and issues, and ensuring robust governance throughout the project lifecycle. You will also manage effective communication among stakeholders, including third parties, to ensure alignment and transparency.

Responsibilities:

• Lead and facilitate the delivery of complex projects on Nutmeg’s roadmap, guiding initiatives from initial conception through to successful implementation and launch.
• Develop, manage, and clearly communicate comprehensive plans that capture key delivery milestones, decisions, risks, and issues. This includes monitoring progress across Product, Engineering, Operations, Customer Experience, and other functional teams, while ensuring all activities comply with Control and Compliance standards.
• Ensure initiatives are executed within the agreed scope, delivered on schedule, and remain within budget, consistently building a reputation for trustworthiness and reliability.
• Provide structure, direction, and pragmatic guidance throughout the project lifecycle, helping teams maintain focus on critical priorities and objectives.
• Foster strong, collaborative relationships across internal functions and with external partners, promoting teamwork and effective communication.
• Work closely with colleagues to define, refine, and continuously enhance our program delivery processes and protocols.

Required competencies:

• Extensive experience managing diverse and innovative programs in the financial sector, consistently delivering impactful results.
• Demonstrated ability to lead all stages of the product lifecycle, including discovery, ideation, strategic development, requirements definition, and value management.
• Experience with software delivery best practices, working with technical product requirements and mapping of dependencies, design of minimum viable products, working with multi-country requirements.
• Significant hands-on experience working in agile environments, utilizing tools such as JIRA and Confluence.
• Solid practical understanding of additional delivery methodologies, including Waterfall.
• Adaptable and professional communicator, skilled at presenting to senior executives and engaging stakeholders at all levels.
• Open and transparent in managing work and program progress, ensuring diverse stakeholders are kept informed through well-designed governance and regular updates.
• Pragmatic, delivery-focused mindset with the ability to bring structure, clarity, and a bias for action to complex initiatives.
• Comfortable operating in fast-paced, ambiguous environments, maintaining composure and focus under pressure.
• Effective facilitator, adept at managing and resolving conflicts, and able to influence and motivate others without direct authority.
• Experience in change management, including impact assessment, defining success metrics, stakeholder engagement, and supporting training to ensure program adoption and success.
• Experience in building wealth management products, with familiarity across the end-to-end lifecycle of brokerage and mutual funds considered a strong advantage.

As a Commodities Client Service Account Manager Vice President within the Trade & Working Capital Client Service, you will be responsible for the servicing of Core and Structured Trade Finance products. You will also be required to use in-depth product knowledge to resolve challenging client facing issues during the product life.

Job responsibilities

• Manage life cycle of transactions after Sale
• Build relationships with the Client segment, Internal Operations, Middle and Front office colleagues
• Track the client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the client
• Provide client reporting to help enhance their experience including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutions
• Support the operation workflow to resolve refusals, disputes, and problematic transactions
• Record all Client interactions in case management system (e.g. calls, meetings, issues, and proactive communications)
• Escalate client concerns and any issues to Sales (i.e., encryption emails)
• Understand the Commodity products lifecycle from front to back and be the “go-to” person within the team
• Partner with Trade Sales as Trusted Advisor to enable new business and solutions
• Work closely with the Client Service, Operations, and Compliance teams and other regions to close gaps and standardise processes / improve consistency.
• Communicate with clients to solve immediate day-to-day issues on live transactions as well as understand their long term needs to shape business decisions

Required qualifications, capabilities, and skills

• In depth knowledge of LC/SBLC mechanisms for Commodity Products
• Strong knowledge/understanding of the Oil & Gas and Commodities industries
• Strong familiarity with key market practices in the sector
• Ability to explain the clients’ LC requirements to internal stakeholders, assessing key risks and mitigants for the bank
• Ability to work within tight deadlines
• Ability to operate in a collaborative environment and possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Proven leadership skills and capable of delivering exceptional performance under pressure
• Strong focus on client satisfaction and the building of excellent relationships with our customers

Preferred qualifications, capabilities, and skills

• Trade Finance Commodity expertise
• Excellent planning and organization skills
• Comfortable working within tight deadlines
• Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple system
• Additional European language skills