Team Member - Global Liquidity Account Shared Services Glass jobs at Jpmorgan in Philippines, Quezon City

As a Talent Program Lead in the Client Onboarding & Service Solution Center, you will lead our best-in-class Customer Service Apprenticeship program, delivering future talent into a customer-focused organization. You will partner with internal and external stakeholders, support apprentices throughout their journey, and drive people-related objectives across the global Client Onboarding & Service Solution Center. You will help us build strong relationships with schools, colleges, and industry forums, ensuring an inclusive and impactful talent pipeline.

Job Responsibilities:

• Partner with the Emerging Talent team to lead a two-year Customer Service Apprenticeship program focused on customer service and French bilingual capabilities.
• Ensure an exceptional candidate experience throughout the application and assessment process.
• Maintain strong relationships with campus and experienced recruiting teams to leverage best practices.
• Build relationships with local schools and colleges, especially those with French language skills, and represent the firm at events.
• Execute all safeguarding requirements for the employment of minors.
• Provide oversight, mentorship, and support for individual apprentices during their program.
• Lead people-related program opportunities within the global COS Solution Center, including managing industry relationships.
• Partner with regional stakeholder groups to provide business and talent program information in wider forums and materials.
• Own the monthly Business Unit Review and contribute to reporting and communications.

• Previous program management experience.
• Business recruiting experience with a strong focus on candidate experience and diversity.
• High standards and attention to detail, with strong planning, organization, and time management skills.
• Consultative and decisive partner to clients; excellent relationship management skills.
• Excellent verbal and written communication skills, comfortable presenting to large groups.
• Passion for working with and assessing school and college students.
• Ability to work with large data sets to identify trends and provide regular reporting to senior stakeholders.

• Ability to perform data analyses and visualizations using tools such as MS Excel, Alteryx, or Tableau.
• Previous experience with talent programs or business management activities.

As a Vice President or an Executive Director CEEMEA Cash Equities Trader in Global Equities you will work in coordination with our capital markets professionals to help issuers access the equity markets as a top-tier equity underwriter.

EMEA Cash Equities provides risk and agency-trading capabilities to global clients executing in EMEA-listed stocks, across 3 execution channels: Single Stock, Program Trading, and Electronic Client Services. We have traders in London, Johannesburg, Riyadh.

Job responsibilities

• Provision of principal and agency execution capabilities for both domestic and international clients
• Taking and managing risk across local Emerging markets
• Collaborating proactively with the wider Emerging Markets traders in London, Johannesburg, Dubai and Riyadh
• Building and maintaining relationships with clients trading in these markets.

Required qualifications, capabilities, and skills

• Experience trading in Emerging markets
• Deep existing client relationships
• Proven trading track record of trading profitability
• Organizational and time management skills

Job Responsibilities:

• Workflow management of the required supplier onboarding intake channels, due diligence, approval and provide guidance on operational execution.

• Central coordination across GSS, adjacent LOBs/Corp Functions and Suppliers.

• Execute tasks, initiate and operationalize processes and validate data.

• Monitoring and drive the timely completion of supplier onboarding tasks through reporting, tracking and escalation.

• Ensure quality and compliance of all required supplier onboarding activities, inclusive of operational enablement.

• Provide guidance on the current onboarding process and opportunities for continuous improvement through process innovation.

• Assist the team in collaborating with other supporting functions e.g. Legal, Compliance, and Tax, Risk experts across lines of business and corporate functions.

• Help drive appropriate stakeholder participation in various GSS related & adjacent functions.

Required Qualifications, Skills, and Capabilities:

• 8-10 years of experience in Operations, Oversight & Control, Vendor Management, or related roles with proven track record of accomplishment.

• Dynamic process improvement leader responsible for redesigning workflows & implementing process improvement strategies to enhance operational efficiency.

• Experience in process improvement methodologies & project management is an advantage.

• Desire to work in an operational environment that is fast paced and involves contact with multiple partners internal to GSS and to the larger firm.

• Internal advisory/management consulting experience in process optimization is a plus.

• Ability to partner closely with related functions (Sourcing, Legal, TPO, Payment ops etc.) to ensure a coordinated and effective program management.

• Solid communication and negotiation skills as well as being an expert written and verbal communicator.

• Excellent business judgment, particularly the ability to proactively monitor engagements to address issues early, performing root cause analysis to develop solutions.

• Solid business analysis & problem-solving skills to enable efficient, accurate and objective decision making.

Preferred Qualifications, Skills, and Capabilities:

• Bachelor's degree required with working knowledge of Monday.com, Signavio is preferred.

• Experience in financial service industry is preferred.

As the Quality Control Manager within the WLS Dealer Services LOB, you will be tasked with performing quality reviews and reporting. The reviews will be across various functional teams and comprise difficult, complex, or multilayered deals and transactions.

Job Responsibilities:

• Develop reporting tools for the Quality Control team.
• Perform reviews of customer files and transactions against pre-established criteria for quality control.
• Enter information accurately in quality system of record for tracking and reporting.
• Ensure all quality-related requests are completed within service level agreement (SLA). Ensure testing job aids and procedures are kept current.
• Follows documented quality policies and procedures.
• Identify and escalate error trending for training/coaching opportunities.
• Develop documentation of results and activity, which can include the preparation of standard reports, process updates, and issue logs and tracking. Develop a strong knowledge of the Operational processes.
• Collaborate with fellow Quality Managers and Analysts to determine best practices.
• Provide feedback to processor regarding errors.
• Participate in quality related projects, control testing which includes control walk through discussion and sample gathering, departmental projects as assigned.

Required qualifications, skills and capabilities

• Detail oriented with ability to work independently.
• Proactive/self-motivated including ability to work with moderate supervision.
• Strong organizational and multi-tasking skills with demonstrated ability to manage expectations.
• Ability to deliver on projects and tasks with competing priorities.
• Excellent written and verbal communication skills. Excellent computer skills; proficiency in MS Excel, Alteryx, SQL.
• Problem solving/Analytical skills – critical thinking.
• Ability to manage and research on projects as needed. Ability to work in a team environment. Ability to partner with colleagues and develop positive working relationships for sharing risk identification & resolution practices.

Preferred qualifications, skills and capabilities

• Quality Analyst/Business Analyst experience (preferred)
• Knowledge of Floor Plan lending (preferred)
• Knowledge of the Datascan System (preferred)

As an External Reporting Associate within the Commercial & Investment Bank team, you will have the chance to cooperate and work across various business lines and corporate stakeholders in support of the Commercial & Investment Bank's reported figures. Your role demands strong attention to detail, communication, and influence across these stakeholders, during tight deadlines for external reporting. Moreover, this role provides high visibility to senior stakeholders in the Commercial & Investment Bank and Corporate functions, with your analysis playing a crucial role in steering communications.

Job responsibilities

• Apply up-to-date product/industry/market knowledge in specialty areas of reporting
• Consolidate, review, and analyze quarterly financial data for accuracy and completeness including articulation of variance analysis in tight timeframe of external reporting calendar.
• Coordinate data collection and quarterly business results with various lines of business, Regulatory Controllers, and SEC reporting teams
• Assist in the thorough assessment of issues and outcomes
• Clearly communicate financial information to the lines of businesses and able to flag potential issues
• Adhere to control procedures to ensure accurate reconciliation between regulatory filings, SEC filings and other published financial reports (e.g., Earnings, Form 10-Q, Annual Report/Form 10-K, Call Report & FR Y-9C, Pillar III, etc)
• Ensure accurate and complete data submission to Regulators
• Interpret and define regulatory and/or SEC requirements and coordinate internal and external policies
• Establish and manage relationships with the line of business, corporate functions, as well as with external regulatory agency constituents through ongoing partnership and dialogue
• Participate in continuous improvement efforts around data quality review and external reporting improvement projects

Required qualifications, skills, and capabilities

• 3+ years in a Finance organization with exposure to accounting, financial statements, and/or regulatory reporting
• Bachelor's degree in Accounting or Finance
• Experience in External Reporting, Product Control, or Financial Control
• Strong skills in time management, problem solving, written and oral communication
• Team player, with ability to lead effectively across diverse functions, locations, and businesses while seeing items to their conclusion
• Excellent Excel, power-point and ability to create/drive efficiencies
• Strong analytical skills
• Extremely strong organizational and time management skills

Preferred qualifications, skills, and capabilities

• Project management experience/skills
• CPA
• Experience in SEC Reporting or Regulatory Reporting

As a Trading Services Analyst within the Margin Operations Services, you will manage international securities and escrow in support of clients' derivatives exposures, ensuring compliance with ISDA Agreements. You will liaise directly with clients' market counterparts to agree on collateral obligations and movements, and manage the terms of the Credit Support Annexes. Your role will be pivotal in maintaining operational excellence and client satisfaction.

Job Responsibilities:

• Ensure compliance with key risk and control environment standards.
• Review and update current workflows and task lists to minimize financial loss.
• Collaborate with Risk Management to identify and mitigate potential risks.
• Proactively recommend process improvements for risk mitigation.
• Communicate effectively with the team to ensure understanding of issues.
• Escalate and resolve operational issues, updating procedures as necessary.
• Investigate and implement new procedures or systems to enhance service.
• Ensure all work is actioned, accounted for, and control procedures are adhered to.
• Resolve outstanding issues and liaise with other areas for satisfactory conclusions.
• Review workflows and report on KPIs and other MIS statistics.
• Track trends in work volumes and propose solutions for negative trends.

Required qualifications, capabilities, and skills:

• Minimum 3 years' experience in Securities Lending, Settlements, Trade Support/Middle Office, or COACs role.
• Strong knowledge of global financial markets.
• Proficiency in Microsoft Excel.
• Excellent analytical skills and independent decision-making mindset.
• Strong focus on improving processes and procedures.
• Strong interpersonal and communication skills to build relationships with strategic partners.
• Ownership and accountability in driving change and enhancing controls.
• Ability to prioritize work and manage pressure in a fast-paced environment.

Preferred qualifications, capabilities and skills

• Comprehensive understanding of financial markets, trading instruments, and the overall trading process, with experience in trading services like order execution, trade processing, and risk monitoring, supported by previous experience in finance industry operations roles.
• Strong relationship-building, influencing, and conflict management skills, with excellent written, oral communication, and interpersonal abilities to resolve issues and maintain positive stakeholder relationships.
• Effective presentation and negotiation skills, combined with an innovative mindset focused on continuous process improvement, and a willingness to be flexible in a team-oriented environment.

As a Business Assistant in the Investment Bank, you will support senior leaders in a fast-paced environment. You will leverage your advanced assistant skillset, flexibility, and professionalism to deliver high-quality results. You will work closely with stakeholders across the business, manage competing priorities, and contribute to a culture of excellence and confidentiality.

Job Responsibilities

• Manage complex and proactive diary scheduling, including internal/external meetings, conference calls, and ability to support orchestration of Off-Sites/Town Halls/Skip-Levels
• Partner with internal groups to coordinate travel, entertainment bookings, and expense processing in line with firm policies.
• Handle internal and external client interactions, including scheduling and transactional activities.
• Utilize internal systems for accurate data entry, reporting, and information collation.
• Oversee distribution lists, technology usage, and administrative housekeeping tasks.
• Build strong partnerships with business management and key stakeholders across lines of business.
• Adapt to changing group priorities and business expectations.
• Collaborate with assistants across the business to provide coverage as needed.
• Participate in projects, PowerPoint presentations, and training initiatives as appropriate.

Required Qualifications, Capabilities, and Skills

• Professional client handling and relationship-building skills.
• Full competency in diary management and ability to manage competing priorities.
• Strong executive communication skills, both written and verbal.
• Proven experience arranging travel and producing accurate itineraries.
• Demonstrated proactivity and ownership in previous roles.
• High level of technical proficiency.
• Strong awareness of expense systems and cost control initiatives.
• Polished, professional approach with the ability to work under pressure.
• Positive attitude and ability to drive efficient time management for senior leaders.
• Flexibility and openness to change.
• High attention to detail and commitment to delivering quality results.
• Understanding of Investment Bank culture and organizational dynamics.
• Strong team player with a solution-oriented mindset.
• Ability to act as a role model to peers.
• Up-to-date knowledge of firmwide policies and ability to ensure compliance.

Preferred Qualifications, Capabilities, and Skills

• Experience supporting senior leaders in a financial services or investment banking environment.
• Advanced proficiency in Microsoft Office Suite, including PowerPoint and Excel.
• Experience with internal systems and reporting tools.
• Prior involvement in project management or training initiatives.
• Ability to quickly adapt to new technologies and processes.
• Experience working in a global, matrixed organization.
• Demonstrated ability to maintain confidentiality and handle sensitive information.