Lead Cust Exp Specialist jobs at Honeywell in Mexico

Provide payroll support to ensure employees get paid on time, every time by verifying data accuracy and meeting compliance. You will apply your creativity and problem solving techniques to resolve critical employee issues. You will utilize your payroll functional expertise to align critical human resources principles with Honeywell business objectives.

• Data Entry and Verification
• Payroll Integrity and Compliance
• Journal Entry & Record Keeping
• Audit
• Build Relationships and Broker Services
• Customer Support

• Bachelor's degree in Finance or Accounting
• Knowledge of Federal, State, and Local payroll policies and procedures, or similar relevant experience
• Ability to artfully convey even subtle or complex messages clearly, as appropriate for the topic and audience.
• Ability to influence at varying levels across the organization
• Ability to handle multiple priorities and navigate in a highly matrixed environment
• Self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events.

• JOB ID: HRD264997
• Category: Human Resources
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

• Processing Returns
• Customer Invoicing
• Prepare Forecast Reports
• Administrative Support
• Order Processing

• High School Diploma, or equivalent. Some experience in the field.
• Experience on System ERP
• Advanced English
• Able to rotating shifts

• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service
• An ability to work with limited direction

• JOB ID: HRD263932
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt

Under the supervision of the department manager, you would identify and allocate all payments and ensure that all cash is posted and distributed accurately and within required time frames under conformity to the applicable internal controls and compliance requirements.

• Maintain books of accounts
• Prepare monthly cash forecast
• Drive timely statutory filings
• Coordinate audit requests
• Ensure timely book closure
• Drive Accuracy
• Coordinate Statutory reporting
• Ensure Compliance

• Bachelor’s degree in finance / accounting or related field
• 1/ 2 years' experience with customer service and collections
• Advanced English

• Experience with SAP, Excel
• Demonstrate abilities to deliver solutions to problems
• Strong analytical & problem-solving skills
• Effective verbal and written communication skills
• Acting with urgency

• JOB ID: HRD9086065
• Category: Finance
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt

Key Responsibilities:

• Support with collection activities.
• Work with internal / external customers
• Respond to customer requests
• Account reconciliations.
• Handle a customer portfolio.
• Order Releases.
• Evaluate risk on customer credit
• Calling customers by phone
• Supporting on Cash Applications
• Update customer information in SAP and related tools and support
• Demonstrate abilities to deliver solutions to problems
• Strong analytical & problem-solving skills
• Effective verbal and written communication skills
• Lead projects that help to reduce PD and achieve goals
• Ability to work with less supervision providing updates on the progress on portfolios
• Customer account reconciliation
• Lead meetings with teams such as CX, Sales and customers

Must Have:

• Bachelor’s Degree in Finance / accounting or related field
• 1/ 2 years experience with customer service and collections

We Value:

• Experience with SAP, Excel

• Demonstrate abilities to deliver solutions to problems
• Strong analytical & problem-solving skills
• Effective verbal and written communication skills
• Acting with urgency

• JOB ID: HRD9085620
• Category: Finance
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt

o Own and drive the oversight of priority incidents in real-time, end-to-end throughout entire lifecycleo Correlate alerts to outages and critical services
o Operational awareness including familiarity with planned changes and activities in the operational environment
o Understand and challenge test and backup plans for emergency changes
o Ensures consistency in data recorded and leveraged in ServiceNow ·
Strategic Oversight & Continuous Improvement
o Evaluate performance against SLAs & KPIs
o Conduct comprehensive post-incident reviews, including root cause analysis and lessons learned sessions to prevent recurrence.
o Prioritize and monitor implementation of follow-up actions with Problem Management and Knowledge Management practiceso Develop, implement, and continuously improve automated workflows and monitoring systems to enhance incident detection, triage, resolution, and reporting processes. ·

• Routinely scans for trending/potential issues, engage appropriate resources and proactively work to minimize impact.
• Collaborate with Change, Problem and Digitization teams operationally and strategically to improve the processes holistically.
• Utilize advanced analytics and reporting platforms to identify trends and patterns in incidents, enabling proactive measures to mitigate potential issues before they escalate.
• Actively participate in ITSM leadership meetings and collaborate with Service Owners and business partners optimize IT Operation.

• People management experience.
• A bachelor’s degree in Information Technology, Computer Science or related discipline is preferred
• Minimum of 7 years of IT Service Delivery within a large, global IT organization
• Exceptional experience in understanding data trends, analytics and translating findings to all levels of leadership.
• Excellent oral, written and collaborative communication skills, including executive level communications
• Demonstrated experience in Microsoft Tools, with exceptional working knowledge of Excel, Tableau, etc.
• Experience running operations across at least two distinct IT services is a must
• Capacity planning, performance optimization experience is a must
• Experience with supporting mission critical IT operations is a must
• Strong understanding of ServiceNow reporting, ITSM functions or any other ticketing platform
• Demonstrated ability to work under pressure
• Experience presenting to and communicating with Executives
• Ability to work in an operational shift schedules, including on-call on weekends and holidays as escalations demand

WE VALUE

• Travel approximately 15%
• The ability to partner effectively across IT teams, suppliers and business customers on cross-functional issues and process improvements.
• The ability to translate business issues / requirements and objectives into technical solutions
• Strong knowledge of IT business processes and practices
• Skilled in partnering with internal customers at all levels to define problems, identify solutions, and facilitate change
• Skilled or proven ability to analyze complex problems and break them down into logical, actionable parts
• Strong interpersonal skills – exceptional coaching, negotiating, effective listening, and teaming
• Self-motivated, demonstrated bias for action
• The ability to be a change agent and promotes positive change in the organization#LI-Hybrid

• JOB ID: HRD262974
• Category: Information Technology
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Exempt

Review and validate JIRA requests submitted by C2C meet application requirements and post according.

Day two cash – Run and review prior days cash UAC applications for remittances

Review and research HRC exceptions to apply out of balance remittances
daily balancing of cash receipts against bank statement

Internal external Auditing Requests
correcting rejected payments

Pro-actively liaise with the Credit Analysts to ensure remittances are received

Apply JIRA service requests

1+ yearexperience in Accounting within AP / AR experience

Word & Excel intermediate

Advanced English Level

SAP and Oracle experience

WE VALUE

Six Sigma Trained – Green Belt Certified / experience

High Radius experience

Proactive and results orientated.

Strong communication skills

Initiative, follow up and tenacity

High level of Accuracy

• JOB ID: HRD263303
• Category: Customer Experience
• Location: Circuito Aerospacial No. 2,Mexicali,BAJA CALIFORNIA,21395,Mexico
• Exempt

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

• Processing Returns
• Customer Invoicing
• Prepare Forecast Reports
• Administrative Support
• Order Processing

• High School Diploma, or equivalent. Some experience in the field.
• Experience on System ERP
• Advanced English
• Able to rotating shifts

• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service

• JOB ID: HRD263933
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Nonexempt