Customer Success Manager - Software jobs at Honeywell in Haiti

• JOB ID: HRD264074
• Category: Human Resources
• Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
• Exempt

As an

KEY RESPONSIBILITIES

• Serve as the single point of contact and customer focal onsite, supporting the fractional aircraft operator for all Honeywell mechanical product and system technical issues
• Attend daily operational meetings with the customer
• Provide AOG and on-wing support for both routine and emergency situations
• Create and manage technical cases, documenting communications within SFDC
• Ensure timely and effective communication with all stakeholders
• Attend quarterly technical and core team meetings to share insights and best practices
• Offer technical assistance for customer service hubs and line bases, including deployment from Columbus as required
• Monitor aircraft cancellations or delays attributed to Honeywell
• Conduct training sessions regarding Honeywell products and systems
• Monitor Honeywell product/system performance to facilitate proactive maintenance strategies
• Capture and share knowledge gained from issue resolution efforts
• Manage the escalation of technical and business issues as required
• Provide direct mechanical troubleshooting assistance to the customer via phone, email, and onsite, as necessary
• Possess substantial experience in Business and General Aviation (BGA)
• Collaborate with Business Units to provide input on the development and delivery of support requirements for products, systems, and services
• Exhibit strong time management skills and the ability to manage multiple priorities effectively using sound judgment
• Analyze technical issues and develop corrective action plans
• Establish yourself as the primary Honeywell contact for customers regarding product reliability and maintainability for in-service aircraft
• Provide regular updates (daily and weekly) on customer issues and relevant key metrics to leadership, fostering collaboration across internal functions to generate solutions
• Uphold a positive image of Honeywell while interacting effectively within established Management Operating Systems (MOS)
• Build and nurture relationships with assigned customers
• Support ATS on the network by responding to cases from customers
• Maintain a strong customer-centric mindset and proactively evaluate circumstances to drive resolution of issues
• Participate in weekly CCT/CBM meetings and quarterly review sessions with customers
• Take ownership of technical issues until closure
• Engage actively in technical expert teams and provide collaboration and coaching to peers based on your knowledge and expertise
• Participate in project teams related to products, technical matters, processes, and organizational initiatives
• Bring proven experience in mechanical engineering within the aviation or aerospace sector
• Demonstrate extensive experience in the maintenance and troubleshooting of mechanical products, including various APU models (36-100/150, RE100/220) and engines (HTF7000, HTF7350, HTF7700, HTF7500), as well as aircraft mechanical systems related to environmental control, cabin pressure, oil systems, bleed air, hydraulic systems, and more
• Occasional off-hours, weekend, and holiday work may be required to support customer operations
• Travel : up to 10% U.S

YOU MUST HAVE

• 6+ years of experience troubleshooting mechanical systems on business, commercial, and/or military aircraft
• Comprehensive knowledge of Honeywell mechanical products, including HTF Engines (HTF7000, HTF7350, HTF7700, HTF7500) and various APUs (RE220, 36-150, RE100), Forge/EEI, as well as related aircraft components and systems relevant to the assignment
• 7+ years of customer-facing support experience
• High School Diploma or GED

WE VALUE

• Bachelor’s degree in engineering or related technical field
• Experience or knowledge of Business General Aviation and Airline operations
• Airframe and Powerplant (A&P) license or equivalent
• Experience utilizing Accelerator tools to streamline work processes
• Ability to work independently with minimal supervision
• Clear thinking under stress and pressure with professionalism
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
• Familiarity with Salesforce.com (SFDC), NICE InContact, and Team Center
• Strong decision-making capabilities under pressure, adaptability to change, and analytical skills
• Acumen in the aerospace business and the ability to consistently develop and improve processes
• Ability to proactively evaluate circumstances and drive resolution of issues
• Ability to develop and continuously improve processes

• JOB ID: req489632
• Category: Customer Experience
• Location: HON LOC NOT AVAIL IN STATE,Cleveland,Ohio,99999,United States
• Nonexempt
• Must be a US Person or able to obtain export Authorization.

Business Development:

• Develop and execute comprehensive, forward-looking demand generation strategies to drive customer growth across BA’s key verticals (Data Centers, Healthcare, Hospitality) and region-specific markets, directly contributing to revenue targets.
• Lead the implementation of demand generation initiatives that align with long-term business objectives and maximize customer value, ensuring a direct impact on the bottom line.
• Collaborate closely with sales teams, providing forward-looking insights, training, tools, and resources to strategically guide them toward long-term revenue opportunities.
• Ensure that sales strategies are built on deep customer insights, enabling the team to prioritize high-growth opportunities rather than short-term targets.
  

Strategic Insights:

• Provide strategic recommendations that anticipate future opportunities, drive business growth, and enhance customer experiences.
• Lead market segmentation analysis to identify and prioritize target customer segments aligned with BA's strategic objectives.
• Stay ahead of industry trends, market dynamics, and competitive shifts, using this intelligence to guide decision-making and keep BA at the forefront of the market.
• Develop and maintain relationships with industry leaders and key stakeholders, cultivating long-term sales opportunities within BA’s targeted verticals.
• Deliver deep customer insights that inform future product development, marketing strategies, and broader business planning, positioning BA to meet evolving customer needs and drive sustained growth.

Team Leadership:

• Build and lead a high-performing team focused on strategic sales enablement, customer growth, and demand generation, ensuring alignment with revenue and growth targets.
• Mentor and develop team members, fostering a results-oriented culture of collaboration, innovation, and continuous improvement focused on achieving growth objectives.
• Set clear performance expectations, conduct regular reviews, and ensure the team consistently meets or exceeds long-term growth and revenue goals.

• Bachelor's degree in Marketing, Business Administration, or related field;
• 10+ years of experience in sales, business development or related roles
• 7+ years people leadership experience, preferably in sales
• Knowledge and experience with different go-to-market channel strategies including direct, distribution, and System
• Integrators for products and services is a must.
• Proven track record of driving revenue growth and achieving business targets
• Proven track record of building and leading high-performing teams.
• Strong strategic thinking and analytical skills
• Excellent communication and negotiation skills
• Ability to build and maintain relationships with key stakeholders
• Ability to travel up to 50% of the time, including international as required.

• MBA preferred
• Experience within large matrixed organizations, with proven track record of innovation, delivery, and results.
• Strong analytical skills with the ability to translate complex data into actionable insights and recommendations.
• Excellent communication and presentation skills, with the ability to effectively communicate findings and strategies to stakeholders at all levels.
• Demonstrated ability to network and build relationships within the industry.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously

• JOB ID: req490713
• Category: Sales
• Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
• Exempt

• JOB ID: HRD259739
• Category: Information Technology
• Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
• Exempt

Product Manager, Services and Aftermarketwill manage the complete lifecycle of software, digital, and professional service solutions for our Security and Access Solutions brands

This position will work closely with Sales, Marketing, Service Operations, and Engineering functions to manage, position, create, and launch software and service offerings to grow services and aftermarket revenue organically and through strategic initiatives.

Develop offering roadmaps for services and aftermarket, including digital service models for end users, channel, and technology partners.

Influence & support the services overall strategy and roadmap for assigned product families.

Identify opportunities for new software and service development and recommend build, buy or partner to optimize resources.

Support training and knowledge sharing internally and externally.

Establish key performance indicators and metrics to track product roadmap, launches and post launch performance of assigned offerings.

Develop, drive, and oversee the execution of differentiated go-to-markets, curate customer perspectives, industry trends, market requirements competitive analysis, partnerships and technology disruptions that will drive revenue and earnings growth.

Inspire and influence individuals across our organization, and the industry.

Medical, Vision, Dental, Mental Health benefits

Paid Vacation

401k Plan/Retirement Benefits (as per regional policy)

Career Growth

Professional Development

You Must Have:

3-7 years of experience in a Product or Offering Management role

Experience in software, physical security, and monitoring center spaces

Experience withAgile software development and release processes, requirement and use case development, business case development, data analysis, and project lifecycle.

30%, including air travel, overnight hotel stays, and unexpected travel when required

We Value:

Agile software development and release processes

Requirement and use case development

Data analysis

Project lifecycle

Bachelor’s in Engineering, Computer Science or related field.

Communicating / Active listening:Ability to communicate effectively by listening, organizing, and sharing appropriate information with internal and external stakeholders.

• JOB ID: HRD255729
• Category: Offering Management
• Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
• Exempt

You will report directly to the sales manager and work remotely within the territory.

KEY RESPONSIBILITIES

• Manage and grow a portfolio of key accounts, serving as the primary point of contact for customer relationships
• Develop and execute strategic account plans to drive revenue growth and achieve sales targets
• Build and maintain strong relationships with key stakeholders, understanding their business needs and providing tailored solutions
• Identify new business opportunities within existing accounts and collaborate with cross-functional teams to deliver value-added solutions
• Lead contract negotiations and ensure customer satisfaction through effective account management
• Monitor market trends, competitor activities, and customer feedback to identify areas for improvement and drive continuous growth
• Conduct Fall Protection Training using Miller Road Show truck trailer
• Travel up to 80%

The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Connecticut, and Hawaii is $65,000-85,000. For Washington and most major metropolitan areas in New York & California, the annual base salary range is $70,000-90,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

This role is incentive plan eligible.

• 3+ years of experience in account management or sales, with a proven track record of managing key accounts and driving revenue growth, ideally in Fall Protection
• Valid US driver's license
• The ability to be on the road 4 days a week

WE VALUE

• Proven ability to drive revenue growth and achieve sales targets
• Strong business acumen and understanding of market dynamics
• Strong communication and negotiation skills
• Ability to build and maintain strong relationships with customers and internal stakeholders
• Strategic thinking and problem-solving abilities
• Excellent organizational and time management skills
• Proficient in CRM software and Microsoft Office Suite
• Ability to effectively manage multiple accounts and prioritize tasks
• Customer-focused mindset with a passion for delivering exceptional service
• Ability to work independently and as part of a team
• Continuous learning mindset and willingness to adapt to changing market trends
• Experience driving a truck with a trailer in tow

• JOB ID: HRD262664
• Category: Sales
• Location: HON LOC NOT AVAIL IN STATE,Connecticut,99999,United States
• Exempt

Responsibilities Full Stack GCP Cloud Engineer

· Develop and design AI solutions which include components across Chatbots, Virtual Assistants, and Machine Learning

· Collaborate with peers across multiple technology disciplines ensuring AI platform and solutions deliver business and technical requirements

· Lead technical workshops in driving strategic initiatives, while developing and managing relationships both internal and external vendors

· Serve program teams to better understand their problems and goals, recommending possible solutions and building consensus around architecture

· Oversee and manage the full AI program life cycle implementations

· Assist, guide, and drive engineering teams by providing technical oversight during implementation and owning technical delivery

· · Ensure all architectural consideration and non-functional requirements around high availability, scalability, maintainability, and extensibilities are factored in in the core system.

· Implement POC, sample use case, and core platform components for a highly scalable application

Google Vertex AI, Google Big Query, Google DataPlex, Google Data Catalog, Cloud Functions, Cloud Composer, Kubernetes on Google, Networking and Firewall knowledge good to have

· Experience implementing, developing and deploying enterprise AI solutions involving Advanced Analytics, Machine Learning and Data Science specifically on Google Cloud ENvironment

· Experience with AI architecture and AI interface design covering diverse range of use cases and deployment models

· In-depth knowledge of components and architectural trade-offs across data management, governance, model building and production workflows of AI on GCP is a must

· Understand the workflow and planning pipeline architectures of ML and deep learning frameworks, with data, training/retraining and deployment

· Demonstrated expertise in modeling techniques with types of algorithm and development at least one of the following machine learning, deep learning, time-series, anomaly detection and prediction

· In-depth theoretical and practical knowledge in few select areas across AI cloud spectrum GCP AI/ML Services and MS Azure ML Services. Google cloud Certification is preferrable

· Knowledge and ability to apply OOPS concepts, SOLID principles, and design patterns.

· Experience with Computer Science fundamentals in data structures, algorithms, and complexity analysis

· Good Analytical skills.

• JOB ID: req490904
• Category: Information Technology
• Location: Devarabisanahalli Village, KR Varturhobli,,East Taluk - Phase I,Bangalore,KARNATAKA,560103,India
• Exempt