Operations Technician jobs at Ey in India, Kochi

Role name and description
Tax Senior – The primary role of a Tax Senior is to ensure accuracy of tax deliverables and supervise, develop and mentor staff. Also, they are required to help managers strengthen relationships with the client
Your key responsibilities
•Demonstrate a high level of proficiency in US tax technical knowledge surrounding expatriate and inpatriate taxation laws. Drive the tax return production process, review all types of tax returns and other tax deliverables
•Develop and supervise staff on all technical, client service and engagement management skills. Assist the Manager in engagement management
•Communicate directly with the engagement teams in other offices Proactively recognize issues and recommend solutions
•Coach and mentor team members
•Facilitate problem solving and co-ordination
•Be a role model and spearhead by example

Skills and attributes for success
Effective communication skills by being articulate, thoughtful and adapting communications to target audiences; interacting effectively in person, by phone and in writing- including chattingTo qualify for the role, you must have
Adequate work experience in expat tax law concepts include but not limited to concepts such as Foreign Earned Income exclusion, Foreign tax credit, passive foreign investments etc.
Adequate work experience in inpat tax laws including but not limited to concepts such as Non- resident tax returns in combination with tax treaty applications, etc.
Graduates or Postgraduates preferred

Ideally, you’ll also have
Basic MS office knowledge

What we offerContinuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Strategic initiatives and leadership enablement

• Drive strategic team initiatives that support the success of our All in ambitions and help align BMC capability to organizational goals and objectives
• Provide support to our BMC leadership in executing leadership strategies and initiatives

Resource management and financial operations

• Play an integral role in BMC budget management and financial reporting at a national and campaign level
• Manage and drive our BMC budget reporting, accrual management, invoice and team expense processes
• Support the management of our internal and external agencies to ensure alignment with marketing strategies and objectives as well as ensure compliance with relevant standards
• Tracking and developing reports on large-scale investments

Process and project management

• Develop guidelines, process improvement plans and independently manage special projects aligned with business strategy

Technology enablement

• Implement and optimize internal technology solutions to enhance team productivity and collaboration.
• Manage and support external technology tools that facilitate marketing efforts and client engagement.
• Promoting and creating adoption strategies and tracking usage of AI tools to drive team efficiency

BMC talent operations

• Support Talent to streamline talent acquisition, onboarding, and retention strategies for the team.
• Support culture programs and activities that promote a positive and inclusive team culture
• Source opportunities and enable BMC learning and development opportunities to enhance team skills and knowledge

Measurement and Insights

• Measure and track performance marketing activities and portfolio growth, report on marketing ROI, always looking for continuous improvements.
• Enable our BMC team with resources and tools to measure the effectiveness of our marketing efforts
• Keep up to date with market (and marketing) trends and developments
• Conduct in-depth research and data analysis to evaluate strategic marketing opportunities for the firm

Skills and attributes for success

• Proven experience in marketing, operations, enablement, project management, or a similar role.
• Strong understanding of marketing technologies and tools.
• Exceptional project management skills and stakeholder management capabilities
• Excellent writing, communication, presentation development and delivery skills
• Naturally curious problem solver and independent thinker
• Critical thinking and analytical skills with ability to translate data into effective strategy
• Ability to work collaboratively in a fast-paced, cross-functional environment.
• Experience with budget management and financial operations is a plus.
• Familiarity with AI tools and their application in marketing is preferred

To qualify for the role, you must have

• Bachelor’s degree (or equivalent area of study or experience)
• Overall 8-11 years of work experience and 4-7 years of relevant experience
• Be proficient in MS Project/Word/PowerPoint/Excel - working knowledge of MS office
• Knowledge in Project Management methodologies like Agile, SCRUM, Waterfall, etc

Ideally, you’ll also have

• Exceptional communication skills - both written and oral
• Demonstrate strong organizational skills, a proactive manner and structured thinking abilities
• Demonstrate strong interpersonal and analytical skills
• Demonstrate an eye for detail
• Be flexible and willing to adjust responsibilities to align with developing business needs
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change

Technologies and Tools

• Expert knowledge of Microsoft PowerPoint, Word & Excel.
• Advanced knowledge of Microsoft Project.

What we look for

• Experience
• High energy

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Requisition Id : 1650519

The opportunity : Associate Analyst-TMT-TAX-TAX - Indirect Tax - Core - Chennai

TMT :

Industry convergence offers TMT (Technology, Media & Entertainment, and Telecommunications) organizations the chance to evolve and transform, but it also presents challenges around competitiveness and delivering agile corporate strategies for growth.

TAX - Indirect Tax - Core :

Your key responsibilities

Technical Excellence

· General corporate advisory works and drafting/ vetting of the commercial agreements such as vendor contacts, employment agreements, lease deeds, warrant agreement, assignment agreements.

· Advising on legal and compliance issues relating to requirements under corporate and commercial laws, labour laws, statutory approvals and filings etc.

· Issuing legal opinions and memorandums on various issues relating to commercial and corporate laws across various sectors.

· Work as a team in mergers and acquisitions and private equity transactions.

· Work as a team on legal due diligences and handle various sections of a due diligence exercise.

· Drafting and vetting of transaction documents such as share purchase/ share subscription/ shareholders agreements, joint ventures agreements, escrow agreements, term sheets.

· Good knowledge of legal issues and keeps abreast of developments in law.

Skills and attributes

To qualify for the role you must have
Qualification

· Graduate/Postgraduate in Economics / Engineering / Mathematics / Statistics / MBA

Prior experience/insight into GST and Customs, as also the erstwhile Indirect taxation viz. Sales Tax/ Service Tax/Central Excise is desirable.

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.

What we offer

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Job Summary:

Shift: Aligned to the shift timings/schedule of the Region

Responsibilities:

• Vendor and Contractor Management:
  • Vendor Invoicing:
    • Monitoring the monthly invoices and ensuring the accuracy of the information
    • Coordinating with Partners and Hiring Managers to obtain any necessary approvals needed
    • Coordinating with Finance to ensure turnaround within the agreed SLA
    • Liaising with vendors for any adjustments, corrections or/and missing documentations
    • Amendments of Purchase Orders when required including but not limited to extensions, price adjustments and/or remapping the chargeability

• Contingent Worker Invoicing:
  • Ensuring Payments are released to contractors in a timely manner by coordinating with the relevant internal teams
  • Amendments of Purchase Orders when required including but not limited to extensions, price adjustments and/or remapping the chargeability
  • Execution of exceptions and out of budget payments where and when needed

• Vendor Statement of Work:
  • Creation of Vendor Statement of Work
  • Ensuring accuracy of information
  • Sharing the Statement of Work with the relevant vendors
  • Creating and maintaining a tracking sheet with all Statement of Work information

• Contract renewals:
  • Vendor contracts:
    • Ensuring procurement contracts nearing end dates are flagged within the appropriate times
    • Coordinating with the concerned team to extend or terminate the contracts where needed

• Contingent Workers Contracts:
  • Liaising with internal teams to issue variation letters where needed
  • Obtaining all the necessary approvals and signatures
  • Extension of internal compliance checks
  • Amendments of any other documentation to reflect on the changes made to the contracts

Procurement process:

• Creation of Vendor Profiles
  • Completion of vendor registration in an accurate and timely manner
  • Coordination with the concerned departments to ensure turnaround within the agreed SLA
  • Updating stakeholders of the progress of the vendor profiles

• Creation of Purchase Orders
  • Completion of the purchase order forms
  • Coordination with the Administration team to ensure turnaround within the agreed SLA
  • Obtaining any necessary approvals needed to finalize the Purchase Order
  • Consolidation, tracking and sorting of the Purchase orders

• Consolidation of reports and report generation using Microsoft Power BI.
  • Bi-weekly reporting to internal stakeholders
  • Bi-Weekly management reports of activity and utilisation
  • Extraction of Monthly Hiring Targets
  • Extraction of Monthly Headcount reports
  • Any other reports as determined by the Service Lines

• Ensuring correct data is flowing into the reporting
  • Regular testing and trouble shooting
  • Collaborating with internal data owners to ensure data availability for extraction

• Internal Due Diligence:
  • Independence Compliance:
    • Ensuring all vendors and contractors are taken through the correct independence and compliance channels
    • Extension of independence reports when needed

General Administration:

• Support ad hoc Talent processes unique to the Service Line.
• Coordinate and support regular and ad hoc Talent meetings or Service Line specific events, including invitation management, facilitation and minute taking.

Knowledge and Skills Requirements:

• Intermediate to advanced skills in Microsoft Office, particularly Excel, PowerPoint, Power BI and Outlook
• Strong attention to detail and data administration and analytics skills, with a focus on working with large quantities of data from various sources
• Possess the ability to communicate with stakeholders at all levels to provide clear and concise information in both written and verbal formats.
• Time management and the ability to deliver in a fast-paced environment with competing priorities
• Ability to perform and manage multiple tasks simultaneously and work well under pressure and with time constraints.
• Excellent client service skills, networking, and relationship development skills
• Ability to be successful in a virtual team environment, working with limited supervision

Education:

• Bachelor’s degree

Experience:

• Minimum of 4 years of progressive experience in Procurement/Vendor Management
• Demonstrated experience working with different stakeholders with competing needs
• Working in international and diverse environments

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Operations Engineer has responsibilities within a team of L3 and supports various application platform services across a range of business portfolios. This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 End User Telephony & SBC support, Escalation management, Vendor management and service roadmaps and standards.

Your key responsibilities

Provide support on daily customer initiated and controlled operations of the services in

• Telephony , SBC, EFAX, Genesys & TEC.
• Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd partiesas needed to fulfil support needs.
• Responsible for handling Level 3 service requests and operational activities.
• Monitor the remote monitoring and management system alerts and notifications and respondaccordingly through service requests.
• Coordination with different escalation teams during high risk Incidents or Projects.
• Adheres to engineering methodologies, standards, and leading practices.
• Provide feedback regarding engineering methodologies and various user requirements.
• Produce accurate, brief and clearly written documents tailored to audience needs andexpectations.
• Recommendation of process engineering and operational improvement initiatives includingautomation tooling, service enhancement including for vendors.
• Execution of application environment tasks as required for incident resolution.
• Liaise with appropriate teams for the development of corrective actions or viable workaroundsto resolve major incidents.
• Respond to automated alerts on the health of systems.
• Executing scheduled or unscheduled tasks relating to operational maintenance andmonitoring of application environments.
• Adhere to EY and ITIL guidelines for Incident, Problem, and Change Management.
• Ensures all work is carried out and documented in accordance with required standards,methods and procedures.
• Responsible for assisting senior team members in research and development of newproducts and technologies.
• Root cause analysis and service improvement solutions.

Skills and attributes for success

• Demonstrable basic knowledge of key products such as SBC, Telephony, Genesys & Teams calling.
• Knowing Concept about SIP call flow
• Hands-on experience in different appliances like AudioCodes SBC’s, Cisco Voice Gatewaysand Audio code routing manger.
• Demonstrable platform support experience on Windows platforms and Azure cloud is anadded advantage.
• Knowledge in Genesys pure cloud.
• Genesys call flow knowledge
• Basic understanding of operating systems and dependentplatforms such as Microsoft Windows.
• Basic understanding of networking/LAN/WAN/DMZ & VPN concepts including but not limitedto Quality of Service, Call Admission Control and routing.
• Knowledge of troubleshooting tools and techniques related to networks and systems i.e.remote access tools, Windows Support tools, connectivity tests, etc.
• Experience supporting applications, platforms, and/or services in clustered, federated, sharedand/or virtual environments.
• General understanding of various IT security concepts related to production

What we offer you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

You will work collaboratively to detect and respond to information security incidents, develop, maintain, and follow procedures for security event alerting, and participate in security investigations. The CTF Senior Security Analyst will perform tasks including monitoring, research, classification and analysis of security events that occur on the network or endpoint.

The CTF Senior Security Analyst must be competent to work at a technical level, be capable of identifying threats and vectors that cause security events and be able to follow defined procedures for mitigating said threats.

The position requires the candidate have some knowledge of how malware behaves and other related cyber threats and implementing and maintaining security and analysis solutions for large enterprises, with knowledge on large scale threat analysis of event data from commercial and open-source infrastructure technology platforms

• Respond to network and host-based security events
• Participate in detecting, investigating, and resolving security events
• Capable of working independently while supporting CTF Junior Security Analyst as necessary
• Identify and propose areas for improvement within the Cyber Triage and Forensics
• Provide documentation and project support
• Act as second and/or third-tier support for the CTF Junior Security Analyst
• Act as a peer group leader to help train support staff
• Serve as an escalation point for difficult problems and complex inquiries
• Server as shift lead when necessary
• Conduct detailed security event analysis from network traffic attributes and host-based attributes (binary analysis, etc) to identify information security incidents
• Provide feedback on security control capability gaps based off security intrusion trends
• Develop and maintain analytical procedures to improve security incident identification efficiency
• Demonstrate ability to drive process improvements and identify gaps

Skills and attributes for success

• Information Security Principles, Technologies, and Practices
• Demonstrable experience with multiple security event detection platforms
• Thorough understanding of TCP/IP, Network Security, encryption standards etc.
• Understand basic IDS / IPS rules to identify and/or prevent malicious activity
• Demonstrated integrity in a professional environment
• Good social, communication and technical writing skills
• Comfortable navigating and troubleshooting Linux and Windows system issues
• Ability to participate in detecting, investigating, and resolving security events
• Capable of working independently
• Identify and propose areas for improvement within the Cyber Triage and Forensics

To qualify for the role you must have

• Bachelors in computer science, Information Systems, Information Security or 3-4 years of related work experience.

Experience:

• Minimum of 3-5 years of experience in one or more of the following:
• Working in a Security Monitoring/Security Operations Center environment (SOC)
• Experience investigating security events, threats and/or vulnerabilities
• Understanding of electronic investigation and log correlation proficiency with the latest intrusion detection platforms; working knowledge of Linux and/or Windows systems administration (Including AD).
• Scripting or programming (Shell scripting, Python, PowerShell, Perl, Java, etc.)
• Conduct detailed security event analysis from network traffic attributes and host-based attributes (memory analysis, binary analysis, etc) to identify information security incidents

Desired skill:

• Previous leadership experience as a team lead or supervisor.

Qualifications, certifications and Education requirements:

• Under Graduate/Post Graduate Degree in Computer Science or Engineering or related domain (MCA/MTech/BTech/BCA /BSc CS or BSc IT).

Desired Certifications:

• Desired Certifications - SSCP, CEH, GCIH, GCFA, GCIA, GSEC, GIAC, Security+

Ideally, you’ll also have

• Good demeanour.
• Willingness to work a flexible shifts with schedules that includes nights, weekends and holidays; shifts can changed based on business needs.
• Demonstrated integrity in a professional environment
• Willingness to learn new technologies.

What we look for

Under limited supervision the CTF (Cyber Triage and Forensics) Senior Security Analyst will report to the designated CTF Shift Lead. The CTF Senior Security Analyst will perform tasks including monitoring, research, Classification and analysis of security events that occur on the network or endpoint. The CTF Senior Security Analyst should have familiarity with the principles of network and endpoint security, current threat and attack trends, a good understanding of the OSI model, and have a working knowledge of Defense in depth strategies.

What we offer

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Identity and Access Management (IAM) organization, a part of Information Security which, enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, identity lifecycle management, and federation focusing on multiple protocols.

Your key responsibilities

• Manage L3 Incidents, Service Requests and problems related to affected services
• Manage and maintain Public Key Infrastructure Document PKI and certificate management guidance for the company
• Responsible for infrastructure design and the planning and implementation of changes within the environment
• Sponsor changes to the infrastructure needed to support new and evolving services, technologies, and applications
• KPI analysis to identify patterns and trends and drive performance improvement
• Benchmarking, productivity, and quality control
• Ownership of process engineering and operational improvement initiatives including automation tooling
• Provide first line support to internal clients and member organization on EKMS.
• Support EKMS onboarding and offboarding processes for both cloud and on-premises applications
• Provide operational support and triage on HSM and EKMS during incident response.
• Support Azure Managed HSM (MHSM) onboarding operations as it relates to applications requiring TLS offloading.
• Under the supervision of EKMS Engineering, support the Firm’s day-to-day operations as it relates to on-premises applications requiring TLS offloading.
• Implement operational improvements as it relates to enterprise key management and HSM support.
• Maintain and update the enterprise key management documentation to support new business requirements.
• Support HSMs operations as it relates to Nginx and Windows Internet Information Services.
• Provide Level 1 and 2 support to end user related on key management which has a direct impact of the Recovery Time Objective (RTO).
• Escalate advance key management issues which has a direct impact on service delivery to EKMS Engineers or Vendors where necessary
• Maintain the operations runbook for HSM and EKMS deployments.
• Root cause analysis and service improvement solutions
• Provide cost-efficient, stable operations for the platforms and services in scope
• Align risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
• Produce accurate, brief and clearly written documents tailored to audience needs and expectations
• Flexibility to work in a 24*7 support structure.

Skills and attributes for success

• Excellent problem-solving skills
• Strong verbal and written skills to interact with global teams and customers
• Keep up on current technologies and maintain awareness of industry trends and threats, focusing on PKI technologies.
• Tangible, relevant, and demonstrable experience with PKI and specifically Microsoft PKI technology, integration with platforms and applications, and working with clients.
• Perform analysis of metrics for the purpose of making decisions around staffing, capacity, and processes.
• Experience in Key Management Operations related to Key Generation, Storage, Distribution, Rotation, Revocation and Destruction.
• Experience with at least one enterprise key management systems as well as cloud-based key management services.
• Operational experience working with two or more of the following protocols: TLS, PKI, HSMs, KMIP, Digital Certificate Management, Azure Key Vault, or transparent database encryption.
• Basic experience with FIPS 140-2 Level 3 compliance requirements and implementation.

To qualify for the role, you must have

• Degree in Computer Science or related field or equivalent work experience
• Fluent in English language – written and verbal
• Minimum of 5 years of experience with Public Key Infrastructure (PKI)
• Experience with key PKI technologies such as Microsoft Active Directory Certificate Services including Certificate Authority, NDES, and OCSP and HSMs
• 2 years’ experience in enterprise key management, HSM configuration, application layer encryption, and transparent data encryption.
• Understanding of digital certificate lifecycle management functions
• Broad understanding of the available PKI vendors and technologies offering technical solutions in the market
• Experience with case management tool, ideally ServiceNow

Ideally, you’ll also have

• Ability to plan, estimate, and deliver work independently.
• Solid understanding of change management processes and software suites
• Knowledge of enterprise authentication and web security

What we offer

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learnin g: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by yo u: We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership : We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You will be accepted for who you are and empowered to use your voice to help others find theirs.