Business Change Coordinator jobs at Ey in India, Kochi

Your key responsibilities

• Part of a team of 5-10 professionals undertaking Customer and strategy domain-related projects, finding solutions to create unique and authentic customer experiences
• Support the practice in winning in the market by leading/supporting end-to-end development of proposals for CX or consulting related opportunities and be part of the client orals
• Actively build consulting opportunities in the customer space across different sectors like Government & Public sector, Banking, Insurance, power & utilities.
• Design CX Strategy, Target operating model design and Business process reengineering
• Undertake CX transformation projects wherein you will benchmark and develop the To-be journey maps, personas, communication plan, CX initiatives and roadmap, Experience prototyping, Journey automation etc.
• Develop the VoC program and support the clients in the roll out of the plan
• Carry out CX assessment and quantify the CX score and identify a list of initiatives to improve the CX score at an organisational level
• Design and revamp existing enterprise departments/policies/ procedures related to customers/users for improved efficiency, service quality and customer satisfaction improvement
• Define the Marketing/Sales organization structure, Service blue printing, Customer segments and sales channels, alignment of business and sales strategy
• Customer Marketing capabilities such as Channel management, products and service management, customer insights
• Establish customer experience tracking and measuring metrics such as CSAT, NPS and CES
• Identify areas of business where digital tools can be used to improve customer experience, such as chatbots, mobile apps, virtual reality etc.
• Able to work under pressure to meet deadlines; must be able to analyse and prioritize assignments
• Should have worked as a consultant in transformation and optimization assignments in Industries like GPS, RHC, Sports and Media, Energy, Oil & Gas, Telecom, Telecommunications and Media will be valuable for the role.

Skills and attributes for success

• Good Research skills, report writing skills and exposure to analytics and various research tools will be a necessary expectation of this role.
• Exposure or experience in Digital solutions in Customer/CRM/User-centric programs/ functions will be an added advantage.
• Have a good fundamental understanding of Customer domain and functioning.
• Support business development activities through both leading/participating in pursuits and developing strong relationships with existing clients
• Participate actively in supporting the Senior Manager in building an industry-focused practice; Specialization in a specific sector will be an added advantage
• Contribute in the development of intellectual capital in your industry of expertise
• Be a part of project teams to provide solutions to unstructured problems

To qualify for the role, you must have

• BE/B-Tech/MBA
• 2-4 years of consulting work experience in Customer Domain projects
• Strong PowerPoint and presentation skills.

Ideally, you’ll also have

• Project management skills
• Report writing, Customer handling, Strong interpersonal communication skills and experience in usage of analytical tools/ representations
• Right attitude to understand and align organizational goals and priorities and assist in the implementation of strategic initiatives
• Develops deep expertise in specialized research tools, databases and sources; may focus on specific digital and disruptive technologies (e.g., Blockchain, IoT, Artificial Intelligence etc.)
• Willing to work on Sunday to Thursday working week and support MENA timings (11 AM – 8.30 PM), as preferred (supporting Middle East Clients)

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of business consultant professionals, in the integrated global business worldwide.
• Opportunities to work with EY Business Consulting practices regionally/globally with leading businesses across a range of industries

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Transformation Design and Execution

Lead cross border teams to help US clients connect strategy to execution. As a TD&E Manager, you will design and stand-up Transformation/Program/Enterprise PMOs, shape the target operating model, guide portfolio decisions, and drive delivery across time zones. You will combine clear governance with practical reporting so leaders can see progress, risks, and value realized. You will also grow people and help win new work.

You will work with our clients to establish a TMO, PMO or EPMO structure to mobilize and manage programs by applying a proven EY framework and methodology based on industry recognized global standards. For these projects, you will be leading a team and partnering with engagement leadership to design, establish and deliver project and program Operating Models and governance structures, track performance, complete status reporting and benefit realization across workstreams. You will support a knowledgeable team with experience in planning, controlling, and executing complex programs, Program Management Offices and Transformation Offices. In your role, you will gain key insights and drive strategic conversations with our clients.

Your key responsibilities

• Design & stand-up governance: Establish TMO/EPMO/PMO structures, ways of working, and controls; perform maturity assessments, current vs. future state reviews, gap analysis, and target operating model design.
• Portfolio & benefits management : Lead intake, prioritization, budgeting, scenario planning, resource/capacity planning, and benefits/value tracking.
• Program delivery leadership : Plan and control complex programs; manage schedule, scope, risks, issues, and dependencies; ensure clear handoffs between US and India teams.
• Reporting & analytics : Define KPIs; produce executive ready status and dashboards (Power BI/Tableau, Excel) that blend quantitative and qualitative insights for decision making.
• PPM technology enablement: Guide design/configuration/rollout of Planview/Clarity (or equivalent); integrate with Jira/Azure DevOps and MS Project/Primavera; enforce data quality.
• People leadership: Manage and develop consultants and seniors; set goals, give feedback, and manage performance; lead staffing and coaching.
• Client & business development: Build trusted relationships; identify opportunities; shape proposals and lead parts of pursuits (RFP → Proposal → Orals → SOW).
• Quality & risk: Uphold EY quality, risk, and data protection standards across borders; keep documentation and decisions clear and auditable.

Skills and Attributes for success

• Consulting mindset : Think critically, structure ambiguity, and design solutions that address client challenges while creating measurable outcomes.
• Architect Outcomes: Links strategy to execution, ensuring design is fit for purpose
• Orchestrator of Delivery: Coordinates and partners with cross-functional teams to deliver excellence
• Executor with Precision : drives disciplined execution, embedding agile practices and ensuring quality at every stage
• Custodian of Value : Keeps ROI and adoption at the center, not just “on-time/on-budget”
• AI-Enabled Practitioner : skilled in activating AI use cases and CoEs, ensuring client transformations are future-proof
• Storytelling & influence : Simplify complex information into clear, engaging narratives that resonate with senior stakeholders.
• Analytical rigor: Apply structured problem-solving, data-driven insights, and creative thinking to deliver innovative solutions.
• Adaptability & resilience : Thrive in dynamic environments, flexing to client needs and embracing change with a solution-oriented approach.
• Collaboration & inclusivity : Operate effectively across cultures and time zones, fostering a respectful and team-oriented environment.
• Leadership presence : Demonstrate sound judgment in risk management and escalation; show confidence and credibility in client-facing interactions.
• Professional excellence: Stay current on industry trends, PMO practices, and consulting capabilities; demonstrate strong technical and professional knowledge.

Must Have:

• Education : Bachelor’s degree in Business, Computer Systems, Engineering, Economics, or Social/Organizational Science; a graduate degree is preferred.
• Experience (overall): 9–12 years total relevant experience (or 7+ with a graduate degree) with 5+ years leading in one or more of: transformation/PMO/EPMO design, target operating model, process redesign, maturity assessment, capability roadmap, end to end technology implementation, change management, data & automation enablement.
• Proven PMO design leadership : Demonstrated success designing and implementing TMO/ePMO/PMO capabilities and solutions.
• People leadership : Experience mentoring, developing talent, and managing direct reports.
• Tooling : Hands on with Planview/Clarity (or equivalent SPM/PPM), Jira or Azure DevOps, and MS Project/Primavera; able to guide Power BI/Tableau and advanced Excel reporting.
• Communication : Able to simplify complex topics for senior stakeholders; strong written and presentation skills.
• Consulting Experience : At least 4+ years of external client-facing consulting experience, including managing client relationships in a business or technology context.
• Time Flexibility: Ability to flex working hours to support US-based collaboration.

Nice to have:

Certifications: PMP, CSM, SAFe, or other industry-recognized certifications related to PMO or program management.

Experience in Agile: Exposure to Agile methodologies (Scrum, SAFe, Kanban) and experience in Agile transformations.

in one of more - Advanced Manufacturing & Mobility, Automotive, Consumer, Media & Entertainment, Life Sciences, Oil and Gas, Power & Utilities and Technology.

What we look for

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies and the work we do with them is as varied as they are. You get to work on inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange.

Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• Freedom and flexibility to handle your role in a way that’s right for you

Your key responsibilities

• Experience in General Administration with strong organizational skills. You will be required to support the Stakeholder/PM on the following tasks:
• • Perform basic administration activities, like Data cleansing, updating Project forms, Deck formatting, Project asset updates etc.
  • Perform Workflow Management, which includes Shared mailbox management, MS SharePoint updates, Manage various ticketing tools etc.
  • Support PM/Stakeholder with Adhoc tasks like, access & email distribution list management.
  • Follow up on action items with key stakeholders and task owners to ensure on-time delivery.
  • Create Minutes of Meeting.
• Experience in coordinating tasks between various Global teams.

Skills and attributes for success

• Exceptional communication skills - both written and verbal
• Demonstrate strong organizational skills and structured thinking abilities
• Demonstrate strong interpersonal and analytical skills
• Demonstrate an eye for detail
• Be flexible and willing to adjust responsibilities to align with developing business needs

To qualify for the role, you must have

• Overall - 0 to 4 years of experience
• Graduate – Bachelor’s degree – Commerce, Science, Arts
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
• Responsible for supporting PM with the day-to-day management and smooth operation of various projects.
• Contributes as an effective team member and takes accountability for deliverables

Ideally, you’ll also have

• Knowledge in Project Management concepts would be an added advantage.

Technologies and Tools

• Microsoft Excel, Word and PPT
• Microsoft Outlook
• MS SharePoint

What we look for

• Willingness to learn
• Time Management
• Listening Skills

What we offer

We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Working in our practice, you will have the opportunity to work with clients to provide practical risk management, internal audit solutions and gaining valuable experience in a variety of clients.

Your key responsibilities

The current role requires executing internal audit and other risk consulting engagements for mining companies. As part of the role, the candidate is expected to:

• Responsible for leading and executing client engagements and meeting the expectations of the client and the onsite team within the MENA region.
• Ability to interact with all levels of management, including C-Suite management
• Perform end-to-end internal audits from planning to reporting including process understanding, walkthroughs, preparation of risk and control matrix / audit work program, control testing to assess their design and operating effectiveness, preparation of audit report and agreeing issues/ actions with management.
• Have an in-depth understanding of the Mining industry risks/ issues / trends and end-to-end business processes.
• Have thorough knowledge and understanding of Internal Audit methodology and IIA requirements.
• Deliver / manage engagements to time, cost and high quality.
• Identify key areas of improvement in the client's business processes and add value by preparing insightful recommendations.
• Contribute to business development activities such as preparing proposals, lead identification
• Always comply with the firm’s quality and risk management policies
• Manage multiple assignments and related project teams.
• Maintain excellent rapport and proactive communication with the client
• Mentor and coach junior team members, enabling them to meet their performance goals and successfully grow their careers
• Manage the engagement budgets and support superiors in developing marketing collaterals, business proposals and new solution / methodology development

Skills and attributes for success

• Exceptional command on spoken and written English
• Globally mobile and flexible to travel to onsite locations at a short notice
• Highly analytical, organised and meticulous consulting skills
• Demonstrating and applying strong project management skills, inspiring teamwork and responsibility with engagement team members
• Ability to multi-task, work well under pressure with commitment to deliver under tight deadline
• Strong organizational skills with ability to prioritize effectively
• Attention to detail and quality assurance
• Proficient in MS-Office Suite, data analysis & validation

To qualify for the role, you must have

• Bachelor’s degree in Engineering or relevant professional qualification such as CA, ACCA,CIA
• Experience in Internal Audit /Risk Management with Mining sector focus
• A minimum of 8 years of relevant work experience
• A valid passport for travel.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Managing the global workforce in today’s fast changing and highly disrupted environment is becoming increasingly complex. As a member of our WFA practice, you’ll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us, you will gain cross functional, multi industry and a truly global work experience to take your career in the right direction.

Your key responsibilities

• Establish change management expertise within the practice, grow and lead a team of change and learning design specialists
• Enable delivery and execution of change management strategy for global large transformation programs in partnership with global EY offices.
• Provide advice and guidance as a subject matter expert and work effectively as part of a large distributed program team.
• Ensure high quality deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts
• Manage engagement risk, project economics, manage escalations and ensure effective planning and budgeting
• Lead development of thought leadership, collateral, tools, techniques, methodologies to enhance change management and broader capability offering within the practice
• Support leadership in developing the practice through collaboration with EY global offices and demand generation for change management projects
• Perform the role of a counsellor and coach, define and set goals, conduct performance reviews and ensure ongoing learning and development of the team
• Collaborate with subject matter experts across the HR service areas (learning and development, staffing, talent management, diversity, compliance) to provide insights on overall strategic and operational performance

Skills and attributes for success

• High integrity and commitment to work in a new and challenging environment
• Ability to manage ambiguity and be proactive
• Strong communication and presentation skills
• Cross cultural awareness and sensitivity
• High energy levels, agility and adaptability
• Open to travel for client projects that are approved as per EY and country specific travel advisory guidelines

To qualify for the role, you must have

• Postgraduate degree or equivalent with a specialization in Human Resources (India or abroad)
• 12 -16 years of relevant experience
• Experience leading change management efforts on global client projects
• A track record of designing and implementing medium - large scale change programs including HR Transformation, Human-Centered Design, Digital Strategy, and ERP Transformation
• Experience in advising and guiding clients on complex transformation programs with key domain expertise in business readiness, business adoption, change strategy, visioning, execution, stakeholder management, benefits management, and communication
• Experience in managing delivery team of at least 5+ individuals, providing advice and guidance on career development, L&D, and performance management
• Experience in learning design and content development using techniques of instructional design and application of it to enable a change program
• Experience in selling and delivering work that spans across the full project lifecycle

Ideally, you’ll also have

• APMG, PROSCI® or equivalent certification
• Experience in creating project budget and resource estimates for several domains within HR and technology transformations
• Experience facilitating solution workshops and design sessions across multiple industry verticals and geographies
• Experience in identifying and deploying leading edge communication and stakeholder engagement tools and techniques
• Experience in leading and supporting a network of Change practitioners to work in a cross functional and client-facing environment
• Expertise in recommending and leveraging new age/digital solutions to enable change such as automation, gamification, advanced analytics/visualization, day-in-life-of workshops
• Experience in identifying and leveraging data-driven change management techniques to drive the transformation
• Knowledge of one or more HCM cloud – Oracle, SAP, and other out-of-box HR technologies
• Working knowledge of Project management

What we look for

• Technical experts with commercial acumen, relevant experience and a high degree of enthusiasm to adapt and learn in a fast-moving environment
• Knowledge and experience of working in a cross-cultural setup

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

• Lead improvement initiatives across upstream, midstream, and downstream operations, focusing on areas including reliability, efficiency, and HSE.
• Should have working knowledge of applying condition-based monitoring and predictive analytics to enhance equipment reliability and minimize downtime.
• Aware of implementing smart automation techniques to support well operations.
• Use digital tools to plan resources, schedule activities, monitor and track productivity related to O&G projects.
• Enhance processes by using AI for incident prediction, safety observations, and risk benchmarking.
• Ensure compliance with leading industry standards likes of ISO 45001 (Health & Safety), ISO 25001 (IT Service Quality), and ISO 50001 (Energy Management).
• Translate complex business needs into practical solutions—identifying inefficiencies, re-engineering core processes, and deploying enabling technologies across client environments.
• Improve procurement and engineering processes through digital platforms, technical evaluations, and automated records.
• Use dashboards and integrated systems to support decision-making, budget planning, and performance tracking.
• Experience in conducting performance benchmarking and comparative analysis across industry standards is desirable.
• Mentor and coach junior consultants, supporting professional growth, delivery excellence, and knowledge transfer across the practice.
• Contribute to business development—identifying new opportunities, co-authoring proposals, and engaging with client prospects to grow accounts.
• Produce thought leadership, market insights, and sector analysis to strengthen the team’s reputation as trusted O&G advisors.
• Collaborate with global and regional EY teams to share best practices, leverage international frameworks, and enhance solution offerings.
• Display flexibility to work with Middle East clients and travel as project needs dictate, supporting engagements across multiple geographies.

To qualify for the role, you must have:

• A passion for people — our people are our greatest asset. We need you to be able to part of project teams to bring out the best in our people and help them to develop and grow.
• Ability to build exceptional client relationships — our clients are at the centre of what we do. Through the delivery of Business Transformation engagements, you will be responsible for managing key client relationships to make sure that we deliver quality and value.
• Ability to think strategically and to solve complex problems . You will demonstrate strong critical thinking skills focused on developing business solutions, creating logical analysis, assimilating large amounts to complex information, identifying or anticipating issues or challenges.
• Ability to communicate, making complex systems and situations simple to understand. You’ll communication visually, verbally and in written reports.
• Ability to manage projects –we help our client solve their complex technology challenges. You will need good project delivery skills to manage and deliver the projects across our key clients.
• Ability to learn new ideas and capabilities rapidly through self–driven learning and research. You’ll need to be able to assimilate new ideas and information rapidly.
• Good Research Skills exposure to various research tools and ability to conduct deep level of research on specific topics related to the Business Consulting/ Transformation engagements.
• Ability to benchmark client requirements against leading practices and identify client pain points and opportunities.
• Good leadership skills to enhance the relationship with key stakeholders and develop new business opportunities.

To qualify for the role, you must have

• 4+ years of consulting or direct Oil & Gas industry experience with deep exposure to transformation, digital programs, and core operations (Upstream, midstream and downstream).
• Strong understanding of the full O&G value chain and current/future transformation drivers including cost, technology.
• Experience with delivering projects / programs, digital enablement in O&G environments.
• Excellent interacting skills, with proficiency in Excel, PowerPoint, and analytics tools.
• Prior experience engaging stakeholders across technical, business, and executive functions.
• Advanced degree in Engineering is a must, and any additional certification in Energy Management, or an MBA is preferred.
• Willing to work MENA timings and travel, as required.

What we look for

• Oil & Gas sector knowledge, transformation mindset, and enthusiasm for digital and ESG-led consulting challenges.
• Collaborative professionals committed to client success, team mentorship, and continuous learning in a dynamic sector.
• Fluent communication and complex problem-solving abilities to drive and realize actionable change.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Inspirational projects with global market leaders in the Oil & Gas industry.
• Robust coaching, skill development, and career growth opportunities.
• Flexible, inclusive work culture designed to support high performance and innovation.