Escrow Product Administrator jobs at Citi Group in United States, New York

As part of our group of innovative thinkers, you’ll be at the forefront of disrupting and revolutionizing the industry, tackling complex challenges to meet the needs of our front office users and clients. In this role, you will manage different technology teams tasked with the buildout of a global federated customer master and related automation of customer processes.

This role requires a strategic thinker with expertise in analytics, data management, and wealth management. The individual will work closely with front-office users (bankers, service members, etc.) and our technology teams to draft requirements, process flows, and design future state solutions. This individual will be responsible for day-to-day management of multiple technology squads helping to prioritize decisions and requirements. Key Competencies required for the role include Strategic Thinking, Decision Making and Problem Solving, Project Management and Execution, Innovation and Continuous Improvement, and Adaptability and Resilience. A background in data management and data modeling will be an added benefit.

Responsibilities:

• Use your strong analytical skills to identify, collect, organize, analyze, clean and disseminate significant amounts of information with attention to detail and accuracy.

• Collaborate with cross-functional teams to define data requirements, identify data sources, and collect and preprocess data

• Lead working sessions with front-office users to understand pain points, draft requirements, and design future processes

• Define and document processes to improve and optimize future opportunities

• Own the product roadmap for the GFCM squads and customer processes

• Collaborate with engineering, data and analytics teams to design, build, and enhance tools for rollout against the product roadmap

Qualifications:

• A minimum of 6 years of relevant business data analysis experience.

• Bachelor's Degree in Computer Science/Business Management/Engineering, advanced degree is a plus

• Strong data analysis skill (e.g. SQL) along with an understanding of technical patterns used to consume and process data at scale

• Experience with leading digital initiatives as a Product Owner in Agile development process.

• Extensive experience working with engineers and developers to understand what is technically possible, how to translate customer’s needs into technical requirements that delivers scalable, reliable, and standardized data solutions.

• Strategic, results-driven and passionate about designing best-in-class digital experiences and staying at the forefront of cutting-edge technology in the servicing space.

• Ability to communicate effectively with both technical and non-technical audiences.

• Strong leadership and teamwork skills, with the ability to collaborate effectively across various teams and organizations to get the job done.

• A proven track record of problem-solving, adaptability, and creativity in addressing complex challenges.

• Familiarity with Wealth Management business processes and front office users is extremely desirable.

Anticipated Posting Close Date:

Key Responsibilities:

· Engage and coordinate with key stakeholders, including Record Management Officers (RMOs), Data Owners, Data Stewards, Technical Developers, Enterprise Data Teams, and the Services Data Team

· Support efforts to implement systematic controls and intuitive workflows to enforce track and enforce Data Privacy across the Services Data Ecosystem

· Create and maintain a product vision aligned to business priorities, key user needs, and organizational OKRs

· Act as product owner / manager for Data Privacy work to satisfy enterprise policies and regulatory requirements

· Collaborate with data stakeholders and other business areas to capture requirements for data privacy use cases

· Work with Product and Technology to find innovative ways to integrate Data Privacy controls into Services’ self-service technologies

· Partner with functions, lines of business and regions to define the prioritized scope for completing Data Privacy outstanding items

· Develop short to medium term plans to execute functional Data Privacy strategies

· Continually, succinctly, and clearly communicate progress and results against the Data Privacy agenda to stakeholders across the organization

Qualifications:

· 6-10 years of relevant experience in Banking, Financial Services

· Bachelor's degree required; Masters is a plus

· Experience working as a product manager or product owner, in an Agile environment, collaborating with technology to understand stakeholder needs and translate into business requirements and features

· Experience in leading the design, development and management of automated solutions that address user pain points, enable self-service and drive efficiency

· Ability to manage through ambiguity by making sense of complex, high quantity and sometimes contradictory information to effectively solve problems

· Communicates effectively: develops and delivers clear communication both written and verbal, tailored to the needs of different audiences

· Experience leveraging glossary, lineage and data quality tools to drive governance

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Personal Skills:

· Self-motivated & accountable – Have a ‘Can do’ and ‘Get it done’ attitude – do whatever necessary and take full ownership of delivery

· “Product” mindset focused on users, pain points and value-creation delivering solutions

· Product Management Skills, ability to lead cross functional teams towards a common vision

· Superior communication skills – able to clearly articulate complex strategies/techniques and ideas, in both oral and written form, to senior management, with associated poise

· Execution oriented – doesn’t remain in the theoretical; is able to make choices/decisions in the name of delivering rapid business impact

· Bias for change – actively seeks out ways to improve processes, people, etc.

· Influencing skills – able to influence outcomes without necessarily direct authority; experienced in navigating large complex organizations to achieve results

· This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

As a Payments Platform Product Manager, you will be a leader in this transformation driving the modernization of cash management products that are offered on the platform and evolution into a strategic target state. You will sit on the CitiDirect Cash Products team, lead the development of payment capabilities and work closely with the business, clients, technology, regional partners, and design toward their delivery.

Responsibilities

• Creates a product vision aligned to business priorities and corresponding roadmap and release plan. Contributes to organizational OKRs.
• Leads development and launch of "whole products", in the broadest sense (i.e., orchestrate go-to market, legal diligence, continuous operational improvement, budget/investment spend, partnerships, API integrations, training, support, etc.).
• Understands market and users through research and data. Has a pulse on competitors but also a forward-thinking view of our client’s digital platform expectations. Drives product enhancements, updates to vision/roadmap to maximize client satisfaction and improve business outcomes.
• Clearly defines epics, prioritizes based on product vision/roadmap, identifies risks/dependencies, and tracks end-to-end workflow via Jira.
• Work closely with engineering teams to help identify the best technical solutions that fit our platforms strategic target state.
• Aligns stakeholders around strategic initiatives and key decisions, e.g., orchestrate and present effective executive reviews with minimal support/oversight.
• Understands the business and sees how all functions of the company contribute to the growth of the business. Learns how to get things done organizationally.
• Has responsibility to deliver significant direct business results and authoritative advice regarding product development that necessitates a degree of responsibility over technical strategy.
• Manages and implements a variety of products and solutions to address client needs.

Qualifications

• 6+ years of relevant experience
• 3+ years’ experience in digital product management
• Experience working with agile, agile certification preferred
• Financial services experience, Corporate Treasury/Payments a plus
• Practical knowledge of software development
• Proven track record of successfully managing in a large and complex business
• Intellectual curiosity, analytical and conceptual thinker
• Proactively seeks and develops new opportunities
• Passionate about providing a great experience to the users of your product
• Excellent communication skills, able to relay tactical and technical concepts to broad business audiences (e.g., benefits vs features)
• Cleanly frames and adds structure to chaotic/ambiguous situations and decisions
• Proven track record as change agent, with ability to encourage and embrace innovative ideas and solutions
• High emphasis on “getting to yes” and building intercompany relationships

Education:

• Bachelor’s degree/University degree in Finance, Business Administration, Computer Science, specialized analytics or related discipline.
• Master’s degree preferred

Anticipated Posting Close Date:

• Ownership and coverage of DR market expansion across asset classes and geography
• Focus on commercializing growth products within the business and expanding overall wallet share
• Establish new products and geographic expansion including all commercial and execution aspects end-to-end including product and transactional support to end users
• Partner with functional and business counterparts to implement global product strategy and lead strategy related work-streams
• Drive innovation including working with technology and external partners / alliances to maintain / improve product status
• Research capital markets dynamics including trends in IPOs, cross-border investing, liquidity, valuation to optimize business strategy to increase Citi’s share of market
• Conduct analysis on client and competitive climate including gathering market intelligence and industry benchmarking to maximize deal wins
• Develop analytical tools including the use of financial analysis to optimize deal pricing, manage risks and maximize upside potential
• Execution of deal contracts through commercial negotiations with clients and other counterparties
• Construct client collateral, reports and white papers centered around capital market intelligence as well as assist Sales and Account Management teams with the development of pitchbooks, client proposals, industry award submissions, and ad hoc market research and presentations for product promotion

• 8-10 years of relevant experience
• Previous experience in capital markets / transaction management preferred
• Foreign language skills (e.g., Spanish) a plus
• Strong understanding of Equity, Fixed Income, Capital Markets, and Banking industries
• Strong commercial acumen, abilities to negotiate and influence
• History of developing new products to drive business growth
• Highly motivated, self-starter, resourceful, reliant, and globally minded
• Strong interpersonal skills with attention to details and ability to take direction well
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Demonstrated analytical and technical skills (especially Microsoft Office). Proficient with large data sets
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Demonstrated problem-solving and decision-making skills
• Ability to work in a team-oriented environment in a global business
• Financial and statistical analysis skills, including abilities such as regression analysis, quantitative analysis, and forecasting techniques

• Bachelor’s degree / University degree or equivalent experience

Anticipated Posting Close Date:

The Product Development team sits at the intersection of sales, trading, structuring, capital markets, origination, and technology with responsibility for implementing process improvements, analyzing business requirements, translating user needs into functional specifications and realizing senior management's vision. Responsibilities also include defining the system scope and leading process changes from requirements through implementation. Our team oversees a wide array of front office systems including origination, pricing and risk, inventory management, securitization, and database management, as well as business intelligence and reporting.

Spread Products is the primary source of capital for corporations, governments, and non-profits, providing liquidity and innovative solutions globally across the credit and securitized markets.

Job Responsibilities:

• Provide leadership within the Product Development team and represent Spread Products in cross-functional working groups
• Partner with teams across other business lines, the credit risk organization, finance, operations, transformation, compliance and technology
• Assess technology offerings, find synergies and best in class features that can be applied consistently across various lines of business, promoting consistency and enhanced data quality
• Help define the proposed target state architecture ensuring that it aligns to business needs, and resolves problems identified in existing disparate processes
• Provide meaningful feedback on input received from other working group stakeholders, developing a consensus on key business requirements
• Ensure all requirements are clearly documented, approved and developed per specification
• Work with in-business partners to ensure successful adoption and implementation are achieved
• Present management with proposed strategies and updates

Required Skills and Qualifications:

• Candidate is required to have a BA/BS
• 5+ years’ experience in project management, technology, or business consulting, with leadership or management roles.
• Deep knowledge of the credit lifecycle for banking book products
• Experience leading large-scale cross functional transformation projects related to lending and securitization
• Ability to work in a dynamic environment under tight deadlines with changing priorities
• Articulate, polished presenter with excellent communication, organizational and interpersonal skills
• Must have strong attention to detail, be self-motivated and inquisitive with an interest in financial markets
• Proven track record as change agent, with ability to encourage and embrace innovative ideas and solutions
• Front office experience or interest in origination and portfolio management for lending and securitization products
• Excellent communication, organizational and interpersonal skills, with an innate ability to form strong partnerships across multiple groups including trading, business management, product control, MQA and technology
• Experience with SQL, database management and business intelligence tools is preferred

Anticipated Posting Close Date:

Responsibilities:

• Assist in development and analysis of strategic product roadmaps, product enhancement and development, product launches, and product marketing to gain maximum benefit from each product, as well as review surveys and analyze competitive industry landscapes to identify relative trends, threats, and opportunities for product managers
• Participate in day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
• Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
• Provide informal guidance or on-the-job training to new team members
• Oversee client and competitor market research, develop product innovation roadmap, and assist product managers in addressing fundamental trials of product commoditization to create an advanced set of solutions
• Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
• Implement team procedures, client problem resolution, and client management
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of relevant experience
• Knowledge of marketing, credit, acquisitions, product development, and/or analytics
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated analytical skills
• Demonstrated problem-solving and decision-making skills

Education:

• Bachelor’s degree/University degree. Master’s degree preferred

• Lead initiatives to redesign and reengineer the Model Risk Management System (MRMS) in alignment with Citi’s Model Risk Management Policy, Procedures, and broader system strategy.
• Translate policy and procedural requirements into detailed process flows, system requirements, and actionable project plans, identifying opportunities for streamlining, automation, and enhanced controls.
• Collaborate closely with internal stakeholders across Risk, Model Development, Validation, Technology, and Business Management functions to deliver integrated, effective system solutions.
• Author comprehensive business requirements documents (BRDs) and partner with technology teams to oversee solution design, development, and implementation.
• Drive system enhancements that simplify model lifecycle management processes, integrate emerging technologies such as Gen AI, and improve risk metrics reporting and documentation digitization.
• Provide governance over IT project delivery, ensuring initiatives are completed on time, within scope, and aligned with budgetary and strategic objectives.
• Define and oversee system quality standards, preventive control mechanisms, user acceptance testing (UAT) processes, and end-user training programs.
• Maintain strong control, governance, and documentation practices in line with Citi standards and regulatory expectations.

• Minimum 6 years of professional experience, including 3+ years in product development, technology-driven system enhancement, or project management roles.
• Prior experience in model risk management, model development, model validation, or similar risk/control functions within financial institutions strongly preferred.
• Familiarity with regulatory guidance on model risk management, including SR 11-7 and SR 15-18, is highly desirable.
• Demonstrated success leading cross-functional initiatives involving risk management, technology, and process reengineering.
• Hands-on experience with database design, SQL for analysis, and reporting frameworks.
• Working knowledge of emerging technologies, including experience building Proofs-of-Concept (POCs) in Python, R, or similar programming languages, is advantageous.
• Strong project management discipline, with proven ability to manage initiatives through full lifecycle execution.
• Proficiency in Jira (for backlog management), Confluence (for documentation), and Microsoft Office tools (Excel, Word, PowerPoint, Visio).

• Strong analytical and problem-solving skills with a practical, execution-focused approach.
• Excellent written and verbal communication skills, capable of producing high-quality executive-level materials.
• Ability to work independently and collaboratively across multiple teams and business lines.
• Exceptional organizational skills, with the ability to manage multiple projects and priorities simultaneously.
• Strong attention to detail combined with the ability to see the broader strategic context.
• Ownership mindset: commitment to seeing initiatives through from conception to delivery, proactively identifying and resolving challenges.

Master’s degree in Finance, Mathematics, Computer Science, Engineering, or a related discipline with 6+ years,
OR
Bachelor’s degree with at least 8+ years of highly relevant professional experience.

Anticipated Posting Close Date:

Enterprise Workforce Management is a new capability that is being built at Citi that provides Citi leaders and managers with frameworks, standards, procedures, and tools to ensure adequate Organizational Health and Resource Management across the bank.

E2E Resource Management Product Owner is responsible to -

• Collaborate with cross functional teams including Capacity, Staffing, Skills, and Structure – to deliver innovative solutions that meet end user needs and business goals. Responsible for defining the product roadmap, prioritizing features, and ensuring successful launches.
• Product Strategy & Vision: Define and communicate the product vision, strategy, and roadmap aligned with business objectives
• Market & User Research: Conduct Market research, analyze industry trends, and gather user insights to identify opportunities
• Roadmap Planning: Prioritize features and improvements based on business impact, customer needs, and technical feasibility
• Cross-functional collaboration: Work closely with engineering, design, and business teams to develop and launch product successfully
• Execution & Delivery: Manage product development cycles, ensuring timely and high-quality releases
• Data-Driven Decision making: Define success metrics, track product performance, and iterate based on insights
• Stakeholder Communication: Present Product updates, key milestones, and strategic initiatives to leadership and stakeholders
• Go-to-Market Strategy: Partner with Org readiness teams to drive adoption and ensure successful product launches
• Partner with other HR disciplines strategy leads to align on integration opportunities

The Workforce Management Senior Group Manager is responsible for leading Citi’s efforts around staffing, skill adequacy and organization design. The job requires a broad and comprehensive understanding of the different systems, theories and practices relevant to the function as well as practical experience of multiple business cycles. As a workforce management leader in the firm, this role is responsible for ensuring that the organization’s workforce management processes are efficient, effective and aligned Citi’s goals. This includes developing and implementing workforce management strategies, creating and maintaining workforce management policies and procedures, and measuring and reporting on workforce management metrics. The Workforce Management Senior Group Manager is a key contributor, working with senior management and other executive stakeholders to ensure alignment of the workforce management function with the overall strategic direction of the organization. The role requires advanced diplomacy skills and a high level of influence to gain buy-in for changes and initiatives and is likely to be involved in both internal and external negotiations which will have an impact on the area managed, and possibly on other related areas and the organization as a whole. Strong communication and diplomacy skills are required as well as ability to handle ambiguity, direct others and thrive in a fast-paced environment.

Responsibilities:

• Leads the alignment of global strategy with regional and country specific priorities in partnership with product or Advises/consults with business leaders on staffing, resourcing, and skills priorities. Leverages headcount and finance analytics to share insights and drive programs.
• Leads the development and implementation of comprehensive workforce plans that aligns with organizational goals, ensuring the right talent is in the right place at the right time.
• Continuously evaluates workforce planning processes to identify areas of improvement, ensuring the organization remains agile in response to shifting business needs.
• Oversees the identification, assessment, and development of key skills within the workforce, ensuring the organization can meet current and future needs. Collaborate with Learning and Development to design and implement upskilling and reskilling programs.
• Oversees the development and execution of accurate workforce forecasts and schedules ensuring business needs are met. Integrate predictive and other analytics tools into forecasting processes to anticipate future workforce needs and potential challenges, enabling proactive decision making.
• Oversees and maintain comprehensive dashboards and reports that track key workforce metrics, providing actionable insights to inform strategic decisions.
• Participate in the evaluation and implementation of new technologies that enhance workforce management capabilities.
• Maintain and train a Workforce management community within HR and business stakeholders, upskilling on the approach and a knowledge base to support a broad range of Workforce management activities across Citi
• Ensure the effective use of workforce management software and analytics tools
• Drive continuous improvement to initiatives within the workforce management and skills management processes, identifying and implementing best practices to enhance service delivery.
• Partners with senior executives, HRAs, Talent Acquisition, Finance, COO, among other key stakeholders to identify global solutions for workforce management initiatives.
• Leads regulatory response and adhere to regulatory commitments with regards to workforce planning, including meeting all relevant deliverables, meeting Internal Audit requirements, and delivering board and regulatory staffing and skill adequacy reports
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• Experience: 10+ years of experience in Financial Services industry with Tech and/or Data Product Management expertise, with a track record of leading successful product launches
• Leadership skills: Experience leading cross -functional teams and influencing stakeholders at all levels
• Technical Acumen: Understanding of software development, UX principles, and agile methodologies
• Analytical mindset: Strong ability to analyze data, measure impact, and make data-driven decisions
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly
• Customer-centric approach: Passion for understanding customer needs and delivering exceptional experiences
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented
• Proven ability to build relationships and influence key stakeholders
• Familiarity with workforce management systems and tools
• Experience in human resources, workforce management, or related field is a plus

Education:

• Bachelor’s/University degree, Master’s degree preferred; managerial experience

Anticipated Posting Close Date: