Major Incident Manager jobs at Cisco in United States, Atlanta
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Atlanta
40 jobs found
11.08.2024
C
Cisco Major incident manager United States, Georgia, Atlanta
You have a good understanding of Incident Management, ITIL/ITSM, and have previously worked in a role focused on incident handling and resolution for customer critical services. You have extensive experience...
Drive capability co-design sessions, assess requirements, and evaluate IT solutions on quality, then influence delivery options to include facilitating sessions with end-users, detailing requirements and user stories. Align with business...
Manage the end-to-end release process to deliver a unified customer experience. Coordinate with cross-functional teams to accelerate Cisco Hypershield deliverables and ensure timely releases. Streamline installation processes to reduce Proof-of-Concept...
At least 5-7 years of support experience within a Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization. At least 5-7 years of working directly with customers, within a...
Manage products through entire product lifecycle from kick-off through to end of life. Drives cross functional core product team. Provides insight to management on major customer changes, business outlook, potential...
At least 5-7 years of support experience within a Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization. At least 5-7 years of working directly with customers, within a...
Work directly across the product organization to drive an API first mentality across product and engineering. Identify opportunities for improvement across our API and OTEL infrastructure, ensuring our customers have...
You have a good understanding of Incident Management, ITIL/ITSM, and have previously worked in a role focused on incident handling and resolution for customer critical services. You have extensive experience...
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