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Apple Support College Program Home Advisor - University Austin jobs at Apple in United States, Austin
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Austin
167 jobs found
03.08.2025
A
Apple Site Reliability Engineer Apple Ads United States, Texas, Austin
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Bachelor’s degree in Computer Science, Statistics, Applied Math, Engineering, or a related field. 7+ years of hands-on experience in data science, analytics engineering, or similar technical analytics roles. 2+ years...
Description:
• Hire, grow, and lead a high-caliber team of data professionals spanning analytics engineering and experimentation• Guide team members in delivering data/business analytics, data storytelling, architecture guidance, and performance optimization• Ensure data integrity, accessibility, and consistency across systems by overseeing data transformation and integration from multiple sources• Design and implement robust monitoring, alerting, and health check programs to ensure sustained data and model performance at scale• Drive experimentation and statistical analysis to uncover actionable insights and inform decision-making across business domainsPartner with cross-functional leaders to align analytics initiatives with strategic objectives• Evangelize data science best practices and help embed a data-informed culture across teams• Lead through influence — balancing technical mentorship with strategic thinking to enable scalable, high-impact outcomes
- Bachelor’s degree in Computer Science, Statistics, Applied Math, Engineering, or a related field
- 7+ years of hands-on experience in data science, analytics engineering, or similar technical analytics roles
- 2+ years of experience leading and mentoring data-focused teams
- Proficiency in SQL and at least one programming language (e.g., Python, R)
- Strong background in experimentation design, causal inference, and statistical analysis
- Experience working with large-scale data pipelines and production-level analytics systems
- Proven ability to drive measurable business impact through data and automation
- Experience with building robust monitoring systems to track data and model health in production
- Expertise in data storytelling and creating stakeholder-ready visualizations and narratives
- Ability to connect insights to business outcomes and influence strategy
- Familiarity with modern data platforms (e.g., Spark, Snowflake, Airflow) and ML ops tooling
- Passion for fostering inclusive team environments and valuing diverse perspectives
- Clear communicator who can translate complex technical concepts into actionable business language
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03.08.2025
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Apple Apple Payments & Wallet Support Advisor United States, Texas, Austin
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Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience. Passion for customer service and understanding why owning the customer...
Description:
- Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
- Passion for customer service and understanding why owning the customer experience is critical
- Ability to read, write, and speak fluently in English
- Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
- Ability to connect with customers and respond with empathy while navigating challenging situations
- Able to communicate clearly and effectively with customers while accurately documenting notes
- Aptitude for building problem solving skills with an eagerness to learn and take on new challenges
- Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy
- Knowledge of customer services practices and principles
- Able to effectively adjust guidance to the needs of diverse individuals, treating everyone with respect
- Able to self-manage, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared and feedback is valued
- Embraces continuous learning
- Flexible to work between the hours of 7:00 a.m. and 10:30 p.m. local time, including weekends and holidays, with the possibility to flex up or down in hours depending on business needs
- Successful completion of all trainings, testings, and certifications required for this role
- Experience supporting customers in person or via phone, email, or chat
- Professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
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02.08.2025
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Apple Senior Technical Program Manager – Strategic Data Solutions United States, Texas, Austin
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Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related technical field. 5+ years of technical program or product management experience. Strong experience working with machine learning, analytics, or data...
Description:
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related technical field
- 5+ years of technical program or product management experience
- Strong experience working with machine learning, analytics, or data science-driven programs
- Proven ability to lead high-impact, cross-functional initiatives with multiple decision points and success metrics
- Skilled at translating ambiguous business needs into well-scoped, data-driven projects
- Excellent organizational, prioritization, and communication skills
- Comfortable operating in fast-paced environments with evolving requirements
- Experience managing multiple ML or analytics decision points within a large-scale or enterprise program
- Familiarity with modern data and ML tooling (e.g., Airflow, Spark, Snowflake, model monitoring tools)
- Strong problem-solving skills with an ability to balance short-term urgency with long-term strategy
- Track record of influencing through metrics, vision, and collaborative leadership
- Clear, confident communicator who can adapt between technical detail and executive-level storytelling
- Passion for building high-performing teams and fostering inclusive, values-driven program culture
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02.08.2025
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Apple Strategic Quality Process Improvement Program Manager United States, Texas, Austin
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Minimum 5+ years of process improvement/continuous improvement experience. Ability to deliver large scale DMAIC/A3 projects on-time with consistently successful measurable results, while working across departments and time zones. Experience leveraging...
Description:
This role has dual responsibilities. You will be responsible for running and assisting with quality improvement projects alongside managing the sustainability of select strategic quality programs. Projects will include project chartering, current state analysis, FMEA, root cause analysis, testing/piloting/proof of concept, engaging Change Management and leading high-visibility partner readouts. Program management would include partnering on select strategic quality programs. It is critical that you develop a strong working relationship with each of your partners. You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment.
- Minimum 5+ years of process improvement/continuous improvement experience
- Ability to deliver large scale DMAIC/A3 projects on-time with consistently successful measurable results, while working across departments and time zones
- Experience leveraging AI/ML to enhance customer experiences or business processes
- Experience designing balanced program scorecards and target KPIs
- Experience leading Failure Modes and Effects Analyses
- Extensive program & project management experience working with quality monitoring programs within a customer service organization or outsourcing partner
- Collaborative, flexible and open working style, with an ability to establish and maintain close working relationships with key partners
- Ability to influence and manage multiple organizational partners and balance the needs of our customers and business
- Communicate priorities, wins and challenges back to organizational partners
- Experience assisting organizations in establishing key risk indicators that enable effective monitoring of risks and early identification of potential issues
- Has synthesized results of quantitative and qualitative analyses into key trends, implications, and recommendations for the program
- Provided mentorship, oversight and support to the evolution of quality programs and results throughout the customer experience lifecycle
- Partner closely, and cultivate trust with the senior team members and SMEs to partner on, and implement, initiatives
- Role requires 5-10% travel
- Certified Six Sigma Black Belt (CSSBB), Project Management Institute Project Management Professional (PMP), COPC, Customer Experience (CX) certifications preferred
- Understanding of call center quality management processes; calibration, joint-contact-monitoring, quality standards, quality metrics
- Graduate degree in business or engineering
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02.08.2025
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Apple Financial Analyst Finance Development Program United States, Texas, Austin
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A successful candidate comes with the following:. 5+ years contact center Supplier management experience or client services/account management experience with a contact center service provider. Excellent oral & written communication...
Description:
The Emergency Relay Vendor Manager will engage in defining the scope and requirements of a rapidly growing program, and will engage with assigned site(s) to own daily, weekly, monthly, and quarterly performance, through effective improvement plans and acting as the primary point of contact for Apple on all operational matters. The VM will be working to define and refine processes for the program, including interaction handling, overflow programs, procedures and escalation handling.Travel may be required.
- A successful candidate comes with the following:
- 5+ years contact center Supplier management experience or client services/account management experience with a contact center service provider
- Excellent oral & written communication skills and ability to navigate at multiple levels of engagement including senior level audience
- Effective analytical and structured problem-solving skills
- Shown operational knowledge, strategic planning skills and dynamic interpersonal skills to navigate at multiple levels of engagement.
- Ability to distill complex challenges into a cogent strategy. Highly organized and able to make decisions based on a broad set of variables, quickly and efficiently
- Experience utilizing influencing skills and working with collaborators successfully. Ability to work well with business owners to understand business needs and goals
- Bachelor's Degree, or equivalent experience
- 8+ years of experience leading technical support and/or customer care contact center operations
- Ability to work autonomously, and to collaborate optimally with a peer group
- Experience with emergency services or PSAP (Public Safety Answering Point) operations is a plus
- Experience with “white glove” services with extremely tight service level targets
- Project Management/Business Process Reengineering Experience
- COPC Registered Coordination Certification preferred
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01.08.2025
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Apple Software Engineer SAP Development Support & Enterprise Syste... United States, Texas, Austin
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5 years experience in SAP Application Development and Support and external non-SAP Services. 5 years experience in developing custom application in ABAP and troubleshooting/customizing SAP delivered standard applications and experience...
Description:
- 5 years experience in SAP Application Development and Support and external non-SAP Services
- 5 years experience in developing custom application in ABAP and troubleshooting/customizing SAP delivered standard applications and experience with IDOCs, BAPI, RFCs and Web services
- 5 years experience with Application programming on S/4HANA including RAP, OData, CDS Views, SAP FIORI
- 5 years hands on development experience in Eclipse Tool
- Bachelor's Degree in an engineering-related field or equivalent 5years of work experience
- Hands on experience in Performance Tuning for ABAP and CDS, HANA applications
- Ability to collaborate closely with Functional Consultants to drive issues to closure
- Must be flexible to participate in rotational on-call support schedule and to respond to production issues immediately
- Knowledge of SAP technologies/frameworks such as SAPUI5 and SAP BTP Services is a plus
- Experience in Production Support projects
- Knowledge of SAP SqlScript for HANA
- Hands on experience with API testing tools like Postman, SOAP UI .
- Knowledge of debugging web application using browser dev tools like chrome DevTools.
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01.08.2025
A
Apple Site Reliability Engineering SRE - Apple Data Platform United States, Texas, Austin
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BS/MS in Computer Science or Equivalent. 5+ years of software development or production operations experience in a large-scale environment. Proficiency in authoring and releasing code in Go, Python, or Java...
Description:
- BS/MS in Computer Science or Equivalent
- 5+ years of software development or production operations experience in a large-scale environment
- Proficiency in authoring and releasing code in Go, Python, or Java using common configuration management and software delivery platforms
- Experience operating production applications at scale, including well designed performance testing, HA and disaster recovery concepts, capacity planning, and managing distributed systems on internal and public cloud infrastructure, principally Kubernetes
- Understanding of the Linux Operating System, containers and virtualization, standard networking protocols, and components
- Strong sense of ownership and integrity demonstrated through clear communication and collaboration
- Demonstrates excellent troubleshooting and problem solving skills using the scientific method
- Proficiency with the architecture, deployment, performance tuning, and troubleshooting of open source data analytics and data governance technologies, especially Apache Spark, Flink, Hive, Hadoop/HDFS, or other related software
- The successful candidate is frustrated with toil and has an acute drive to both automate manual operations and evolve them into automatic processes
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These jobs might be a good fit
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Bachelor’s degree in Computer Science, Statistics, Applied Math, Engineering, or a related field. 7+ years of hands-on experience in data science, analytics engineering, or similar technical analytics roles. 2+ years...
Description:
• Hire, grow, and lead a high-caliber team of data professionals spanning analytics engineering and experimentation• Guide team members in delivering data/business analytics, data storytelling, architecture guidance, and performance optimization• Ensure data integrity, accessibility, and consistency across systems by overseeing data transformation and integration from multiple sources• Design and implement robust monitoring, alerting, and health check programs to ensure sustained data and model performance at scale• Drive experimentation and statistical analysis to uncover actionable insights and inform decision-making across business domainsPartner with cross-functional leaders to align analytics initiatives with strategic objectives• Evangelize data science best practices and help embed a data-informed culture across teams• Lead through influence — balancing technical mentorship with strategic thinking to enable scalable, high-impact outcomes
- Bachelor’s degree in Computer Science, Statistics, Applied Math, Engineering, or a related field
- 7+ years of hands-on experience in data science, analytics engineering, or similar technical analytics roles
- 2+ years of experience leading and mentoring data-focused teams
- Proficiency in SQL and at least one programming language (e.g., Python, R)
- Strong background in experimentation design, causal inference, and statistical analysis
- Experience working with large-scale data pipelines and production-level analytics systems
- Proven ability to drive measurable business impact through data and automation
- Experience with building robust monitoring systems to track data and model health in production
- Expertise in data storytelling and creating stakeholder-ready visualizations and narratives
- Ability to connect insights to business outcomes and influence strategy
- Familiarity with modern data platforms (e.g., Spark, Snowflake, Airflow) and ML ops tooling
- Passion for fostering inclusive team environments and valuing diverse perspectives
- Clear communicator who can translate complex technical concepts into actionable business language
Show more
These jobs might be a good fit
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